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Business Management

0

Contents
1 Introduction
2 The Institute of Commercial Management (ICM)
3 ICM Articulation Agreements with Universities
4 Learning, Teaching and Assessment Strategy
4
...
2 Student Workload
5 ICM Qualifications and Progression
5
...
2 ICM Diplomas (equivalent to NQF Level 5 Diplomas)
5
...
4 ICM Graduate Diplomas (equivalent to NQF Level 6 Diplomas)
5
...
6 Relative Positioning of ICM Qualifications
6 Student Registration & Course/Level Entry Requirements
6
...
2 Student Registration Fees
6
...
1 Examinations
7
...
3 Examination Timetable
7
...
5 Examination re-sits
7
...
7 Examination Results
7
...
9 Transcript of Academic Results
7
...
11 Deferrals
7
...
13 Single Subject Candidates
8 Subject advice, educational guidance and student support
8
...
2 Payment Methods
8
...
4 ICM Approved Centres
9 Textbooks
10 Students with learning difficulties
11 Copies of past examination papers and other forms of assessment
12 Unit Information
12
...
2 Recommended Course Duration
12
...
4 Entry Requirements

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13 Course Structure
13
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This Handbook should be read
in conjunction with other Guidelines available on the ICM website
...
Later sections give
details about the equivalency of ICM Certificate (NQF* Level 4 qualifications), Diploma (NQF
Level 5 qualifications), Advanced Diploma (NQF Level 6 qualifications), Graduate Diploma
(NQF Level 6 qualifications) and Post Graduate Diploma Awards (NQF Level 7
qualifications)
...
The material
in this Handbook is as accurate as possible at the time of production
...

In its capacity as a course developer and an examining and certifying Board, the Institute
offers a wide range of professional and vocational awards in Business, Management and
related vocational areas
...

ICM’s global services include the design, development and certification of business
education and training programmes for education providers; the development and
certification of tailored education and training programmes for the corporate sector,
emerging industries and the global workforce and the examination, assessment and
certification of students undertaking business, management and related vocational education
programmes
...

ICM provides examinations in more than 200 subject areas ranging from accounting and
finance to tourism and hospitality and from marketing and advertising to project management
and examines and certifies candidates to an internationally consistent standard
...

A full list of progression routes from ICM qualifications into Undergraduate and Post
Graduate courses at UK Universities is available from the ICM website
...
Access to Masters programmes also
exist for those with ICM Graduate Diplomas (Level 6) and ICM Post Graduate Diplomas
(Level 7)
...

Subject to status and grades obtained, students holding ICM Diploma qualifications at levels
4, 5, 6 and 7 are accepted onto Undergraduate and Post Graduate degree programmes
offered by institutions in continents across the globe
...
The stated grade and points
requirements may be subject to local variations
...

Entry to the Second Year
Application for entry to the second year of an Honours degree programme will be considered
for students who have passed a relevant ICM Diploma (Level 5) programme and have met
the following requirements:
 obtained at least 24 Points from 8 subjects leading to the qualification
 obtained at least a Grade C in all subjects in the Diploma
Entry to the Final Year
Students who have passed a relevant ICM Advanced Diploma (Level 6 Diploma) programme
will be considered for final year entry if they have achieved the following:
 obtained at least 32 Points from 12 subjects leading to the Advanced Diploma
 obtained at least a Grade C in all subjects in the Advanced Diploma
Entry to the Post Graduate Year
Students who have passed a relevant ICM Graduate Diploma (Level 6 Diploma) programme
will be considered for entry to Masters programmes if they have achieved the following:
 obtained at least 12 Points from the final 4 subjects leading to the qualification
 obtained at least a Grade C in all subjects in the Graduate Diploma

Converting ICM subject grades into points
The following rules apply in relation to converting ICM subject grades into points:





an ‘A’ grade is awarded 6 points
a ‘B’ grade is awarded 4 points
a ‘C’ grade is awarded 2 points
a ‘D’ grade is awarded 0 points

Business Management

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Progression Routes
Students wishing to progress to degree programmes should review the range of courses
available at our partner Universities
...

The Institute’s qualifications are also recognised by leading professional examining bodies
for either subject exemption or registration purposes
...


4

Learning, Teaching and Assessment Strategy

Tuition in preparation for the Institute’s examinations takes place on a number of levels,
including lectures, seminars, class discussion and problem review and analysis
...

Students are actively encouraged to form study groups to discuss course material, fostering
a greater depth of learning experience
...
1 Assessment
Assessment for the majority of programmes is based on final examinations
...
Formative assessment is provided by ICM Teaching
Centres as and when appropriate and may include; essays, in-class tests, role play
exercises, presentations and projects
...

4
...
Typically, each ICM award at
undergraduate level comprises four units of 20 credits each
...

Thus, for example, in order to gain an ICM Advanced Diploma, a student must have
completed the Certificate, Diploma and Advanced Diploma stages
...

The learning hours for each unit are subdivided into appropriate categories of learning
opportunities, such as lectures, seminars, preparation time, directed study, time spent on
assessment items and exam preparation
...

A further one quarter of this time is related to directed learning
...


Business Management

3

Note that for a unit delivered in standard mode, the ICM examinations calendar
accommodates a teaching year of approximately 2 x 20 teaching weeks, and four weeks of
revision/end of year assessment
...

5

ICM Qualifications and Progression

Understanding your qualification is important and the following guidelines outline how ICM
qualifications fit within the UK National Qualifications Framework and support vocational
learning
...
In recognition of the NQF levels and with reference to appropriate National
Occupational Standards, the Institute has produced the following level descriptors which
should be read in conjunction with the table provided in section 5
...

5
...
See below for ICM Diploma Entry
Requirements
...

ICM Certificate holders should be able to display competence in the application of
knowledge in the performance of a range of work activities, some of which may be routine
and predictable with some being complex or non-routine
...

Students should begin to develop a degree of individual responsibility or autonomy in their
study as well as the ability to collaborate with others, for example through participation in
work groups or teams
...
For a complete list of progression routes
please refer to the website
...
2 ICM Diplomas (equivalent to NQF Level 5 Diplomas)
Entry to an ICM Diploma programme requires completion of secondary education or an
equivalent and recognised programme of study
...


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ICM Diploma holders should be able to display competence in the application of knowledge
in a broad range of varied work activities performed in a wide variety of contexts, most of
which are complex and non-routine
...

Progression is available from the ICM Diploma to the second year of relevant degree
programmes at a range of Universities
...

5
...
Students holding other relevant and equivalent
qualifications which contain ICM Diploma subjects could qualify for entry as well as subject
and Level exemptions
...

Students undertaking an ICM Advanced Diploma should demonstrate the depth of
knowledge and understanding of an area of work or study to enable them to formulate
solutions and responses to complex problems and situations
...
These individuals need to demonstrate significant
levels of knowledge, a high level of work expertise in job roles and competence in managing
and training others
...

The ICM Advanced Diploma is equivalent to NQF Level 6 and in terms of level and credit
value these qualifications are comparable to UK Intermediate Higher Education qualifications
such as HNDs, Diplomas of Higher Education and Foundation Degrees
...
For a complete list of progression routes please refer
to the website
...
4

ICM Graduate Diplomas (equivalent to NQF Level 6 Diplomas)

Entry to an ICM Graduate Diploma programme requires prior completion of the ICM Diploma
and Advanced Diploma in the selected programme
...

Students at this level study highly developed and complex levels of knowledge enabling the
development of in-depth and original responses to complicated and unpredictable problems
and situations
...
Indicative
competencies involve the application of a range of fundamental principles across a wide and
often unpredictable variety of contexts as well as the ability to perform technical or
professional work activities in a variety of contexts with a substantial degree of personal
responsibility and autonomy
...
This qualification is equivalent to a
Bachelors degree, and progression is available from the ICM Graduate Diploma to Post
Graduate programmes such as Masters degrees
...
5 ICM Post Graduate Diplomas (equivalent to NQF Level 7 Diplomas)
Entry to an ICM Post Graduate Diploma programme requires completion of an ICM
Graduate Diploma, another Level 6 award, or a degree level qualification in an appropriate
discipline
...

Students at this level of study should display a mastery of high level knowledge and skills
and have professional and research-based skills
...
For a complete list of progression
routes please refer to the website
...
6

Relative Positioning of ICM Qualifications

The following table gives an indication of the relative positioning of ICM awards, compared
with other types of qualifications and levels
...
In addition, the final
column in the table (FHEQ) shows the ‘equivalent’ qualifications commonly being developed
and delivered in the University sector
...
Furthermore, the ICM Graduate Diploma
equates to a Bachelors degree level qualification and the ICM Post Graduate Diploma
equates to a Masters degree level qualification
...
g
...
1 Student Registration
In order to undertake any ICM examination candidates must be Registered ICM Student
Members
...

Details of Student Registration Fees can be found on the ICM website
...

Important Note: All students wishing to register for any ICM Advanced Diploma
programme or above, MUST complete and attach an Academic History form to their
Student Registration form
...

The Academic History form is used to ensure that students are qualified to commence
their studies at the Level they have selected
...
2 Student Registration Fees
Student Registration fees for standard ICM Awards and programmes are based on the
country in which you will undertake your examinations
...
00 Pounds
Sterling
...
00 Pounds Sterling
...


6
...
These Levels are designed to
provide a structured and progressive level of knowledge
...

Subject-for-subject exemptions can be applied for if the student has (a) been examined, in
the subject, by another recognised Awarding body and (b) has passed the examination/s set
by the alternate body
...
For example:
 One GCE A-level plus three GCSEs (or equivalents) or 5 GCSEs
 A suitable BTEC National Award
 Any qualification equivalent to one or more of the above
The minimum age for registration for the majority of programmes is 18
...


Entry to an ICM Advanced Diploma Programme (NQF Level 6)
Entry to an ICM Advanced Diploma programme requires completion of the ICM Diploma
Level of the selected programme
...


Entry to an ICM Post Graduate Diploma Programme (NQF Level 7)
Registration for an ICM Post Graduate Diploma is accepted from those:
 who have completed an ICM Graduate Diploma
 who hold any Level 6 business or management Award
 holders of business and management degree level qualifications

Mature Candidates
...
1 Examinations
In order to achieve a consistent global standard the Institute sets all examination papers and
all candidate scripts are returned to the Institute for marking
...
Examinations are held in March, June, September
and December and the Examination Timetable can be found on the ICM website
...
Examination papers are securely distributed to ICM Approved
Centres and scripts are assessed and moderated in the UK by ICM Appointed Examiners
...

7
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In general, the standard Examination fee is £26
...
There are however some specialist programmes where a
higher subject fee may be payable
...

In order to undertake any ICM Professional or Single Subject examination you must be a
Registered and paid-up ICM Student Member
...


7
...
The Timetable for each year states the Closing Date for receipt of entries for
each examination Series
...

7
...

The fee for this is £35
...
The Institute operates a triple marking
and moderation system
...
Should the Grade
awarded remain the same, you will be issued with a full Examiner’s Report detailing your
examination performance
...
Examination scripts/answer books are not returned to candidates under any
circumstances
...
5

Examination re-sits

Although ICM Examinations are held every twelve weeks it should be noted that it takes an
average of twelve weeks to mark the scripts after each Examination Series
...
This means that if you were to fail a subject in March, you would not be able to resit the subject in June, as you will have missed the Closing Date for the June Series
...
g
...

On this basis, were you to fail one subject in March you would be able to re-sit it in
September, giving you plenty of time for revision
...
6

Examination Closing Dates

There is a Closing Date for receipt of Examination Entries and candidates entering for
examinations must ensure that their completed Examination Entry forms and fees reach the
Institute before the Closing Date for each Examination Series
...
Entries received after the Closing Date are automatically
carried forward to the next Examination Series
...
7

Examination Results

Results are distributed within twelve weeks from receipt of scripts
...

7
...


7
...
00 Pounds Sterling for each Award transcript requested
...
10 Replacement Certificates
Replacement certificates are available on payment of a fee of £20
...
Please include your Student Registration Number together with your current
postal address and indicate which certificate is required
...
11 Deferrals
There is a fee of £15
...
If you are unable to
undertake your examinations, it is essential you advise ICM before the appropriate
examination date, otherwise the full entry fee of £26
...

Please note that you may only defer examinations on one occasion
...
00 Pounds Sterling per subject will become due if you defer on more than one occasion
...
12 Subject Exemptions for Professional Programmes
Students holding relevant recognised qualifications from other professional bodies or
recognised Higher Education institutions may apply for Subject Exemptions, on a subject-forsubject basis
...
Documentary evidence is required before any decision
can be made in connection with the granting of Subject/Level Exemptions
...
Internally awarded school certificates and
diplomas are not accepted for exemption purposes
...
13 Single Subject Candidates
Registered ICM students who do not want to complete a full ICM programme may study
individual subjects
...
Single Subjects qualify, on a
subject-for-subject basis, for subject exemptions from ICM professional programmes
...
Case Studies, Assignments and Projects, including ALL subjects in any Post
Graduate programme, do not qualify for Single Subject Awards
...
A student who undertakes, on a Single Subject basis, subjects within a Diploma,
Advanced Diploma, Graduate Diploma or Post Graduate ICM programme will not
be entitled to a professional Award unless they are exempted from or have
completed all lower Levels of that Award
...
In order to comply with UKBA requirements, overseas students studying in the UK
(excluding those from EU countries) are not permitted to undertake Single
Subjects and must undertake a professional programme
...
However, your study centre should also provide appropriate help and
assistance
...
Seek advice from academic staff either during or after class
or try to see them during their office hours
...
1 Study Methods
Teaching Centres are provided with a detailed syllabus and reading list for each subject
area
...
It is important to ensure that you obtain a copy of each unit syllabus from your
Teaching Centre
...
icm
...

Each Unit Syllabus is normally linked to one main textbook and the examiners base their
questions on the contents of the nominated core text
...
It is advised that you should refer to the 'Alternative Texts' in order to
develop your skills and broaden your knowledge of the subject area
...
2 Payment Methods
For our accepted methods of payment, please refer to the ICM website: www
...
education

8
...
The choice is yours
...
4 ICM Approved Centres
Tuition leading to the Institute’s examinations can only be provided by Institutions which
have been granted ICM ‘Approved Centre’ status
...
Visit the website to find an ICM Approved Centre
near you
...

Examiners base their questions on the contents of the recommended texts and it is therefore
important for you to ensure that you have access to the appropriate texts
...
education
...
We will require a copy of an Assessment Report
issued within the last three years
...
It
is possible that you may be granted permission to use a computer or laptop without internet
connection in your examinations
...
icm
...
These can be found in the Student Resources section of the
website
...

In addition to providing a comprehensive knowledge of each of the major business functions,
the structure of the course ensures that students have the widest possible range of career,
employment and higher education options open to them on successful completion of their
studies
...
1 Programme Objectives
To provide prospective business and management students with a body of knowledge which
will:
 increase their employment opportunities
 prepare them for supervisory and management careers in industry and commerce
and
 provide them with a qualification which will enable them to progress to higher level
general management or specialised business programmes at a later stage in their
business or academic careers
The ICM Diploma in Business Studies programme is also suitable for working supervisors
and managers who require recognised business qualifications for career advancement or
promotion purposes
...
2 Recommended Course Duration
To help calculate the duration of the programme, please refer to the section entitled ‘Student
Work Load’ in section 4
...

It is expected that a student will need at least 18 months to 2 years of full-time study at an
ICM Approved Centre to complete the full Advanced Diploma programme
...
Similarly, on successful completion of all the examinations in
Parts 1 & 2 students are awarded the ICM Diploma in Business Studies
...


12
...
Holders of an
ICM Diploma in Business Studies may enter the ICM Advanced Diploma programme and
completion of this will enable entry to the final year of appropriate Honours degree
programmes
...
4 Entry Requirements
Students holding relevant recognised qualifications from other institutions or professional
examining bodies may apply for exemptions on a subject-for-subject basis
...

Applicants over the age of 20 who do not hold one of the recommended entrance
qualifications may also register for the programme providing they have been in full-time
employment for a minimum of two years
...

 The ICM Diploma in Business Studies(or an equivalent level business studies
qualification)
 A suitable BTEC National Award
 Any business studies qualification equivalent to one of the above

Business Management

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13

Course Structure

The Graduate Diploma in Business Management
1
...
Numeracy & Statistics
3
...
Accounting
5
...
Business Law
7
...
Strategic Management
9
...
Human Resources Management
11
...
Corporate Policy*
13
...
Leadership Studies
15
...
Business Management Project
* The Corporate Policy unit is examined by means of a Research Project and a Report –
A submission form is available on the ICM website for ICM to approve project proposals
...
1 Unit Syllabuses
Syllabuses for this programme are contained in the following sections
...
1
...
It examines the concept of management within the global business environment and
through the appraisal of business cases, a variety of approaches are considered
...
It encourages
them to synthesize knowledge and experience gained in other units by considering competing
perspectives on the nature of management
...
The unit touches practical, moral and
ethical dimensions of the management role and examines the key problems and dilemmas that may
emerge for stakeholders in contemporary organisations
...


Provide critical evaluation of the major functional areas of a business and describe their
interrelationship
...


Evaluate competing perspectives on the nature of management as both a function and process
within organisations
...


Discuss the concept of managerial power and authority, in the context of the work of individual
managers, and organisations within their social and cultural contexts
...


Discuss models of managerial decision-making
...


Discuss the development of organisations in their historical, social and cultural contexts, and
the choices that this creates for the management of organisations
...


Explain the process of organisational change and development
...


Discuss management as a moral and ethical process
...


Demonstrate an appreciation of the role of the Administrator as part of the Managerial process
...
Formal lectures provide a foundation of information on which the student builds
through directed learning and self managed learning outside of the class
...

Assessment methods which enable the student to demonstrate the
learning outcomes for the Unit:

Weighting:

Examination: 3 hours duration

100%

Business Management

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Indicative Reading for this Unit:
Main text
Business Management & Administration, Whitehead, G
...
, ICM
Alternative Texts and Further Reading
Modern Business Administration, Appleby, R
...
, Pitman
The Structure of Business, Buckley, M
...


50 hours

Directed learning
Advance reading and preparation / Class preparation / Background reading / Group
study / Portfolio / Diary etc
...
In addition students are expected to engage with the tutor
and other students and to undertake further reading using the web and/or libraries
...
1
...

Main Topics of Study:
Revision of Basic Mathematical Techniques
► Integers, fractions and decimals
► Order of operations – brackets
► Percentages and ratios – percentages, profits, proportions and ratios
► Roots and powers – powers, roots, rules for powers
Equations and Graphs
► Formulae and equations – manipulating equalities, linear equations
► Graphs – Linear equations and graphs, simultaneous equations, non-linear equations
Data Presentation and Measurements of Location and Dispersion
► Data – data and information, quantitative and qualitative data, primary and secondary data,
discrete and continuous data
► Data presentation – pictograms, tables, charts (bar charts, pie charts), frequency
distributions, histograms, frequency polygons, ogives, scatter diagrams
► Averages – the arithmetic mean, the mode, the median
► Dispersion – the range quartiles and the semi-interquartile range
Probability
► The concept and rules of probability
► Expected values
► Expectation and decision-making
Frequency Distributions, the Normal Curve and Sampling
► Probability distributions
► The normal distribution
► The standard normal distribution
Financial Mathematics
► Interest – simple interest, compound interest, inflation, changes in the rate of interest
► Savings and loans – regular savings, sinking funds, loans, mortgages

Business Management

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Learning Outcomes for the Unit:
At the end of this Unit, students will be able to:
1
...


2
...


3
...


4
...


The numbers in the boxes below show which of the above unit learning outcomes are related
to particular cognitive and key skills:
Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive &
Group Skills

Self-appraisal/
Reflection on
Practice

1-3

3

3,4

1,2,3

-

-

Planning and
Management of
Learning

Problem
Solving

Communication
& Presentation

Practical/Psycho
-motor Skills

Other skills
(please
specify):

-

1-4

4

4

-

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
Learning takes place on a number of levels through lectures, class discussion including problem
review and analysis
...
The students are actively
encouraged to form study groups to discuss course material which fosters a greater depth learning
experience
...


50 hours

Directed learning
Advance reading and preparation / Class preparation / Background reading / Group
study / Portfolio / Diary etc
...
In addition students are expected to engage with the tutor
and other students and to undertake further reading using the web and/or libraries
...
1
...

Main Topics of Study:
Part A: The Concept and Process of Marketing
Markets and Marketing
► Marketing issues
► The marketing mix
► Marketing management
► Marketing and society
The Marketing Process: Strategy and Planning
► Marketing strategy
► Marketing planning and strategy
► Marketing audit
► Environmental scanning
► Strategy formulation
► Marketing segmentation: introduction
► The marketing plan
Customer Focus: Cost and Benefits
► Identifying the customer
► Building customer care relationships
► The quality movement
► Quality and customers
Part B: Segmentation, Targeting and Positioning
The Marketing Environment
► Marketing and the business environment
► The economic environment
► Social and cultural factors
► Political and legal aspects
► Technological issues

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► Consumer rights
► The green movement
► Green marketing
Customers, Buyers, Clients and Consumers
► Customers, buyers, clients or consumers
► Consumer buying behaviour
► Influences on buying behaviour
► Social factors
► Personal factors
► Psychological factors
► Models of buying behaviour
► Organisational buying behaviour
Marketing Segmentation and Positioning
► Market segmentation
► Segmenting consumer markets
► Social status and social class
► Family life cycle
► Psychographics and culture
► Segmenting industrial markets
► Positioning products and brands
Part C: The Extended Marketing Mix
Product
► Reviewing the product
► The Product Life Cycle (PLC)
► Product range and portfolio
► Branding
► The Ansoff growth matrix
New Product Development
► The NPD process
► Risks of new product development
► Screening new product ideas
► New product adoption
► Other issues
Place: The Importance Distribution
► Place
► What are distribution channels?
► Points in the chain of distribution
► Selection of distribution channel
► Distribution

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► Physical distribution
► Just In Time (JIT)
Pricing
► The importance of price
► Pricing policy and the marketing mix
► Price expectations
► Pricing strategy
► Approaches to pricing
► Competitive advantage
Pricing for Costs, Sales and Profit
► Break-even analysis
► Cost based approach to pricing
► Demand based approaches
► Other aspects of pricing
Promotion
► Promotion and communicating with customers
► Integrated marketing communication
► Advertising
► Successful advertising
► Media
► Planning an advertising campaign
► Branding
► The role of sales promotion
► Public Relations (PR)
Selling and Direct Marketing
► Personal selling
► Communicating with major purchasing influencers
► Direct marketing
► Acquisition and retention of customers
► Fulfilment
Part D: Marketing Segments and Contexts
Types of Market
► Definitions
► Consumer markets
► Business to business marketing
► Charity and not-for-profit marketing
► Other markets
Services Marketing
► Characteristics of services marketing

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► The extended marketing mix for services
► The importance of people
► Service quality
International Markets
► International marketing opportunities – benefits and risks
► Market attractiveness
► International marketing environment
► Regional trade alliances and markets
► Product
► Place
► Price
► Promotion
Learning Outcomes for the Unit:
At the end of this Unit, students will be able to:
1
...


2
...


3
...


4
...


The numbers in the boxes below show which of the above unit learning outcomes are related
to particular cognitive and key skills:
Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive &
Group Skills

1-4

3,4

3,4

3,4

-

Self-appraisal/
Reflection on
Practice

Planning and
Management of
Learning

Problem Solving

Communication &
Presentation

Other skills
(please
specify):

-

-

3,4

1-4

-

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
Learning takes place on a number of levels through lectures, class discussion including problem
review and analysis
...
The students are actively
encouraged to form study groups to discuss course material which fosters a greater depth learning
experience
...
G
...
, Stanley Thorne
Marketing Principles and Practice, Adcock, D
...
, Prentice Hall
Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college according
to local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

27

13
...
4 Accounting Syllabus

Unit Title

Accounting

Unit Code

AC1-0605

Level

6 Diploma

Credits

20

Unit Leader

JWC

Main Aim(s) of the Unit:
This unit introduces the fundamentals of accounting theory and practice and develops the accounting
techniques and skills necessary to provide a foundation for further study and practical experience
...


Understand key concepts and techniques useful in recording and analysing accounting
information
...


Produce solutions to accounting problems, which make appropriate use of accounting
practice and principles and which are well organised and clearly stated
...


Prepare statements reporting the financial performance and financial position of business
entities
...


Analyse accounting data and accounting reports using appropriate tools and techniques
...


Demonstrate an awareness of the context within which accounting operates and through
which it relates to the business environment
...
Formal lectures provide a foundation of information on which the student builds
through directed learning and self managed learning outside of the class
...

Assessment methods which enable the student to demonstrate the learning
outcomes for the Unit:

Weighting:

Examination: 3 hours duration

100%

EXAMINER’S NOTE:
The only ratios that will be tested in the Accounting exam are: profitability, liquidity
(short-term solvency) and efficiency ratios
...
, ICM – Chapters 1-4, 17-21, 22-27, 29-30, 31-33, 35-37 and 40
...
, Nelson Thornes
Frank Wood’s Business Accounting 1, Wood, F
...
, Pitman
Note: Students should also be prepared to read other suitable accounting text books
...


50 hours

Directed learning
Advance reading and preparation / Class preparation / Background reading / Group
study / Portfolio / Diary etc
...
In addition students are expected to engage with the tutor
and other students and to undertake further reading using the web and/or libraries
...
1
...
Throughout the unit the emphasis will be on the applicability of business and the external
circumstances under which business operates
...

Main Topics of Study:
The Nature and Scope of Economics
► The development of economic society
► The economic problem: scarcity choice and opportunity cost
► Alternative economic systems
Production
► The economic background to production
► Specialisation and the division of labour
► Business organisations
► Factors of production
► The scale of production and economies of scale
► The location of production
The Theory of Price Determination
► Demand
► Supply
► Price determination
► Concept of elasticity
► Applications of the demand and supply model
Market Structures
► Competitive markets – the institutions where price is decided
► Monopoly
► Oligopoly
► Imperfect competition (monopolistic competition)
► Public policy towards competition
Factor Markets and Rewards to Factors
► Rewards to factors: distribution theory

Business Management

31

► Land and rent
► Labour and wages
► Capital and interest
► Entrepreneurship and profit
► Economic rent
Market Failure
► Market imperfections
► Externalities
► Public goods and merit goods
► Imperfect information
► Dealing with market failure
Money and Banking
► Functions of money
► Financial institutions
► Central banking
Macroeconomics
► Basic national income accounting
► Use of national income statistics
► Economic policy
► Circular flow analysis
► Consumption, savings and investment
► National income equilibrium
► Multiplier and accelerator
Unemployment and Inflation
► Types of unemployment
► Costs of unemployment
► Causes of inflation
► Costs of inflation
Economic Policy Instruments
► Taxation, government spending and budgets
► Fiscal policies
► Money and monetary policy
► Supply side measures and privatisation
International Trade
► Absolute and comparative advantage
► The principle of free trade
► Protection – types and causes
► Free trade, customs unions and single markets
► The European Union and other free trade areas
► GATT and WTO

Business Management

32

► Balance of trade and payments
► Dealing with balance of payments problems
Globalisation and International Monetary Issues
► Exchange rate determination
► Fixed and floating exchange rate systems
► Trade and economic development
► Transnational enterprises
► Globalisation
Learning Outcomes for the Unit:
At the end of this Unit, students will be able to:
1
...


2
...


3
...


The numbers in the boxes below show which of the above unit learning outcomes are related
to particular cognitive and key skills:
Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive & Group
Skills

1-3

1

2

2

-

Self-appraisal/
Reflection on
Practice

Planning and
Management of
Learning

Problem Solving

Communication
& Presentation

Other skills (please
specify):

-

-

-

-

-

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
Learning takes place on a number of levels through lectures, class discussion including problem
review and analysis
...
The students are actively
encouraged to form study groups to discuss course material which fosters a greater depth learning
experience
...
and Whitehead, G
...
and Whitehead, G
...
, Prentice Hall

Business Management

33

Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college according
to local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

34

13
...
6 Business Law Syllabus

Unit Title

Business Law

Unit Code

BL-0616

Level

5 Diploma

Credits

20

Unit Leader

IC

Pre-requisites
Main Aim(s) of the Unit:
This unit aims to introduce the student to a study of the law in the business environment
...

An understanding of the rights and responsibilities of organisations is an essential requirement in the
study of business operations at home and those involved in international business transactions and
trade
...


Explain the law making process
...


Identify the legal issues in a variety of business situations
...


Analyse and apply the legal rules to resolve factual problem situations
...


Demonstrate an appreciation of the British and European perspectives
...
Formal lectures provide a foundation of information on which the student builds
through directed learning and self managed learning outside of the class
...

Assessment methods which enable the student to demonstrate the learning
outcomes for the Unit:

Weighting:

Examination: 3 hours duration

100%

Indicative Reading for this Unit:
Main Text
Business Law, Abbott, Pendlebury and Wardman, 8th Edition, (South Western)
Alternative Texts and Further Reading
Essentials of Business Law, Ewan MacIntyre, (Pearson)
Business Law, Keenan and Riches, 8th edition (Pearson)
Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
These interactive sessions will be used to discuss concepts and allow students to
present findings
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

40

13
...
7 Organisational Behaviour Syllabus

Unit Title

Organisational Behaviour

Unit Code

OB 0816

Level

5 Diploma

Credits

20

Unit Leader

KE

Pre-requisites
Main Aim(s) of the Unit:
This unit will contribute towards students' analysis of, and effectiveness within, a range of work
organisations
...
The involvement of the host organisations in the work
of the unit provides an important commercial background to the overall programme, and the
extensive research element provides an opportunity for students to develop their research, planning
and organisational skills
...


Identify mechanisms for the setting of organisational goals and their achievement
...


Identify the causal determinants of organisational structures
...


Compare and contrast the nature of management in historical and contemporary contexts
...


Put current debates about the nature of organisational control in a historical context
...


Use a variety of models of organisational effectiveness to suggest changes to an organisation
...


Discuss approaches to management power and control within different organisational settings
...


Discuss organisational issues related to group dynamics by reflecting on group structures and
processes raised in the unit
...
Formal lectures provide a foundation of information on which the student builds
through directed learning and self managed learning outside of the class
...

Assessment methods which enable the student to demonstrate the learning
outcomes for the Unit:

Weighting:

Examination: 3 hours duration

100%

Indicative Reading for this Unit:
Main Text
Organizational Behaviour, Buchanan, David & Huczynski, Andrej, 8th edition (2013), Pearson,
ISBN 978-0273774815
Alternative Texts and Further Reading
Management and Organisational Behaviour, Mullins, Laurie J
...


50 hours

Directed learning
Advance reading and preparation / Class preparation / Background reading / Group
study / Portfolio / Diary etc
...
In addition students are expected to engage with the tutor
and other students and to undertake further reading using the web and/or libraries
...
1
...

Main Topics of Study:
Nature of Strategic Management
► Definitions
► Stages of strategic management
► Key terms in strategic management
► Strategic management model
► Benefits of strategic management
► Business ethics and strategic management
► Business and military strategy
Strategies in Action
► Types of strategies
► Integration strategies
► Intensive strategies
► Diversification strategies
► Defensive strategies
► Guidelines for pursuing strategies
► Mergers and leveraged buyouts
► Generic strategies
► Strategic management in governmental organisations
► Strategic management in small firms
Business Mission
► Importance of a clear mission
► Nature of a business mission
► Components of a mission statement
► Writing and evaluating mission statements
External Assessment
► Nature of an external audit
► Economic forces
► Social, cultural, demographic and environmental forces

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47

► Political, governmental and legal forces
► Technological forces
► Competitive forces
► Sources of external information
► Forecasting tools and techniques
► Competitive analysis
► Industry analysis
Internal Assessment
► Nature of an internal audit
► Relationships among functional areas
► Management
► Marketing
► Finance
► Productions/operations
► R&D
► Computer information systems
► Internal audit checks
► Internal factor evaluation matrix
Strategy Analysis and Choice
► Nature of strategy analysis and choice
► Long-term objectives
► Comprehensive strategy formulation framework
► Input stage
► Matching stage
► Decision stage
► Cultural aspects of strategy choice
► Politics of strategy choice
► Role of board of directors
Strategy Implementation, Management Issues
► Nature of strategy implementation
► Annual objectives
► Policies
► Resource allocation
► Managing conflict
► Matching structure with strategy
► Restructuring and reengineering
► Linking performance and pay to strategies
► Managing resistance to change
► Managing the natural environment
► Creating a strategy-supportive culture

Business Management

48

► Production/operations concerns when implementing strategies
► Human resource concerns when implementing strategies
Implementing Strategies, Other Issues
► Nature of strategy implementation
► Marketing issues
► Finance issues
► R&D issues
► Computing information systems issues
Strategy Review, Evaluation and Control
► Nature of strategy evaluation
► Strategy-evaluation framework
► Published sources of strategy-evaluation information
► Characteristics of an effective evaluation system
► Contingency planning
► Auditing
► Using computers to evaluate strategies
► Guidelines for effective strategic management
Learning Outcomes for the Unit:
At the end of this Unit, students will be able to:
1
...


2
...


3
...


The numbers in the boxes below show which of the above unit learning outcomes are related
to particular cognitive and key skills:
Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive &
Group Skills

1-3

3

3

1-3

-

Self-appraisal/
Reflection on
Practice

Planning and
Management of
Learning

Problem Solving

Communication &
Presentation

Other skills
(please specify):

-

-

3

3

-

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
Learning takes place on a number of levels through lectures, class discussion including problem
review and analysis
...
The students are actively
encouraged to form study groups to discuss course material which fosters a greater depth learning
experience
...
, Prentice Hall
Alternative Texts and Further Reading
Exploring Corporate Strategy, Johnson, Gerry & Scholes, Kevin, Prentice Hall
Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college according
to local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

50

13
...
9 Marketing Management Syllabus

Unit Title

Marketing Management

Unit Code

MM-0605

Level

6 Diploma

Credits

20

Unit Leader

NK

Pre-requisites
Main Aim(s) of the Unit:
This is an introductory course in Marketing that will explore marketing decision making within an
organisation using an applied framework of marketing planning and control
...


Understand the theory and practice of marketing decision making
...


Formulate solutions to case studies, practical examples and exercises
...


Apply marketing decision making principles to a wide variety of contexts within the non-profit
and private sectors from small as well as large enterprises and from services and industrial
markets as well as the traditional area of consumer marketing
...


Develop a marketing plan for a product or service
...
Formal lectures provide a foundation of information on which the student builds
through directed learning and self managed learning outside of the class
...

Assessment methods which enable the student to demonstrate the learning
outcomes for the Unit:

Weighting:

Examination: 3 hours duration

100%

Indicative Reading for this Unit:
Main Text
Marketing Management, Kotler, Philip, Prentice Hall
Alternative Texts and Further Reading
Go International, Monk, Keith, McGraw Hill
Essentials of Marketing, Lancaster, G
...
, McGraw Hill

Business Management

52

Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college according
to local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

53

13
...
10 Human Resources Management Syllabus

Unit Title

Human Resources Management

Unit Code

HRM-0516

Level

6 Diploma

Credits

20

Unit Leader

BT

Pre-requisites
Main Aim(s) of the Unit:
Human Resources Management is principally about identifying and making effective use of a range
of methods and techniques for providing human resources for an organisation and ensuring their
optimum utilisation
...
The unit will seek to show the likely importance to organisations in adopting a
true/soft Human Resources Management approach to the management of its people
...


Distinguish between different approaches to the management of human resources
...


Understand the potential strategic role of the personnel/human resources management
department
...


Appreciate key forces at work in any attempt to achieve equality in the workplace
...


Develop a detailed plan for the effective resourcing of an organisation's human requirements
...


Identify and evaluate the ways in which performance management systems contribute to the
development of the individual and enhance organisational performance
...


Discuss how effective working relationships, with employees and/or their representative
bodies, are created, maintained and enhanced with an understanding of organisational
pressures associated with these organisational relationships
...


Critically assess the effectiveness of human resource policies and practices in their
organisational setting
...
Formal lectures provide a foundation of information on which the student builds
through directed learning and self managed learning outside of the class
...


Business Management

55

Assessment methods which enable the student to demonstrate the learning
outcomes for the Unit:

Weighting:

Examination: 3 hours duration

100%

Indicative Reading for this Unit:
Main Text
Armstrong’s Handbook of Human Resource Management Practice, 13th edition, Michael Armstrong
with Stephen Taylor, Kogan Page ISBN 978 0 7494 6964 1
Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college according
to local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

56

13
...
11 Customer Service Syllabus

Unit Title

Customer Service

Unit Code

CS-0616

Level

6 Diploma

Credits

20

Unit Leader

KE

Pre-requisites
Main Aim(s) of the Unit:
This unit provides students with the skills, techniques and knowledge required to deliver effective
customer service
...

It places effective customer interaction within a strategic context by setting out the stages involved in
the development of an effective customer service strategy and the leadership role required to bring
this to effective fruition
...

Main Topics of Study:
Introduction
What is Customer Service?

► Importance of customer service
► Understanding customer satisfaction
► Excellent customer service
► Five needs of every customer
► Internal and external customers
► Customer attributes
► Cost of losing a customer
Challenges and Solutions
Challenges of Customer Service

► Elements of success
► Barriers to excellent customer service
► Power of perceptions
► Understanding expectations
► Levels of expectations
► Scope of influence
► Reputation management
► Techniques for exceeding customer expectations
► Keys to credibility
► Importance of values

Business Management

57

► Ethics in customer service
► Current status of customer service
► New trends in customer service
Problem Solving

► Role of problem solving in customer service
► Creativity and problem solving
► Problems as opportunities
► Confronting conflict
► Problem solving process
► Problem solving strategies
► Development of negotiation skills
► Professional approaches to apologising and conveying bad news
► Barriers to problem solving and decision making
► Importance of follow up
Management and Strategy
Strategy for Formulating a Plan for Success

► Why a strategy?
► Planning
► Importance of infrastructure
► Culture
► High touch and low touch customers
► Consumption behaviour
► Segmenting the market
► Developing a strategy
Empowerment

► What is empowerment?
► Importance of mission and purpose statement
► Empowerment = opportunity
► Steps to empowering customer service providers
► Co-production of customer service
► Why co-production works
► Design of systems
Communications
Communications in Customer Service

► Building customer intelligence
► Methods of communication
► Listening
► Voice inflection as a customer service tool

Business Management

58

► Telephones and customer service
► Words to use/avoid
► Power phrases
► Power of eye contact
► Appeal to the senses
► Communication and technology
Managing Difficult Customers
Coping with Challenging Customers

► Who are challenging customers?
► Why they are challenging
► Creating challenging customers
► Characteristics of challenging customers
► Respect
► Empathy
► Responsibility check
► What to do when you are wrong
► Benefits from dealing with challenging customers
Motivation and Leadership
Motivation

► What is motivation?
► Needs and wants
► Motivating factors
► Understanding morale
► Self-concept and motivation
► Improving self-concept
► Power of self motivation
► Teamwork
► Motivating others
Leadership in Customer Service

► Leadership defined
► Knowing yourself
► Formal and informal leaders
► Coach or counsellor
► Characteristics of excellent leaders
► Leadership and goals
► Creating a customer service culture
► Benefit of job aids
► Leadership without position

Business Management

59

► The boss as a customer
Customer Retention and Measurement of Satisfaction

► What is customer retention?
► Value of existing customers
► Churn
► Developing and improving the customer retention programme
► Measurement of satisfaction
► Sources of information
► Benefits of measuring your effectiveness
► Determining your effectiveness
► Surveys and reality
► Evaluating your own performance
► Business benefits from measuring satisfaction
Technology and Customer Service

► Today’s changing marketplace
► The customer of the twenty-first century
► Embracing new technologies
► Call centres
► The Internet
► Enhancing service experiences and building customer loyalty
Excellence in Customer Service

► Excellence as the goal
► Getting started
► Rewards of excellent customer service
Learning Outcomes for the Unit:
At the end of this Unit, students will be able to:
1
...

2
...

3
...

The numbers in the boxes below show which of the above module learning outcomes are
related to particular cognitive and key skills:
Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive &
Group Skills

1-3

1-3

3

2

-

Self-appraisal/
Reflection on
Practice

Planning and
Management of
Learning

Problem Solving

Communication
& Presentation

Other skills
(please specify):

-

2

1

2

-

Business Management

60

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
Learning takes place on a number of levels through lectures, class discussion including problem
review and analysis
...
The students are actively
encouraged to form study groups to discuss course material which fosters a greater depth learning
experience
...
, Prentice Hall ISBN 978 1 292
04035 6
Alternative Texts
Managing Customer Service, Hayes, Jenny & Dredge, Frances, Gower
Once a Customer, Always a Customer, Daffy, Chris, Oak Tree Press
Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college according to
local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up the
bulk of the learning time
...


Business Management

61

13
...
12 Corporate Policy Syllabus

Unit Title

Corporate Policy

Unit Code

CP-0605

Level

6 Diploma

Credits

20

Unit Leader

SB

Pre-requisites

A project proposal is required to be submitted to ICM

Main Aim(s) of the Unit:
The aims of this unit are to enable students to develop an integrated strategic approach to
organisational decision making; assess the need for long-term change and identify how to plan for
effective implementation; apply the theory of strategic management to the reality of organisational
complexity, as represented in case studies and in live situations, such as the student's own
organisation
...


Identify and discuss models for the appraisal of the competitive situation of a business in its
environment
...


Explain ways to assess resources and capabilities of an organisation
...


Identify and explain strategies for the evaluation, choice and implementation of routes to long
term organisational change
...


Evaluate the competitive and collaborative environment in an industry/market
...


Analyse the far environment and its impact on an organisation's ability to achieve its strategic
objectives
...


Assess and develop the resources and competences that will deliver sustainable competitive
advantage
...


Identify key strategic issues and assess the options available to deal with them
...


Plan and manage the required change, within an effective strategic assignment
...

Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive &
Group Skills

1-3

4,5

4-8

6

1-8

Self-appraisal/
Reflection on
Practice

Planning and
Management of
Learning

Problem Solving

Communication
& Presentation

Other skills
(please specify):

4-8

8

4-8

8

-

Business Management

65

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
Learning takes place on a number of levels through lectures, class discussion including problem
review and analysis
...
The students are actively
encouraged to form study groups to discuss course material which fosters a greater depth learning
experience
...
Students
undertaking this subject are required to conduct Research on an agreed topic and to
submit a Report to the Institute, based on that Research
...
Students’ are
required to complete this Case Study within 12 months from entry of the examination
series
...

Indicative Reading for this Unit:
Main Text
Exploring Corporate strategy, Johnson & Scholes, Prentice Hall
Business Case Study Handbook, Curran, ICM
Alternative Texts and Further Reading
Readings in Business Policy from Business Week, Glueck, McGraw Hill
Cases in Strategic Management, Stopford, Channon and Constable, Wiley
Management Problem Solving, Margerison, McGraw Hill
Guideline for Teaching and Learning Time (10 hrs per credit):
50 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college according
to local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

66

The Case Study/Research Project
No business or industry is ever static and every organisation is subject to continual change
...
It is these challenges, threats and
opportunities which managers are required to deal with and which provide the ultimate test of
management ability
...
If they are not currently employed the onus will be on them to find
a company which will co-operate with them
...


b

Analyse the problem, threat or opportunity
...


There are numerous areas for students to explore and their Research could cover, for example,
activities within any one of the following areas: Personnel, Sales, Marketing, Production, Finance,
Quality Control, Purchasing, Transportation, Administration or Management
...
Two copies should be produced; one copy is to
be submitted to the Institute, the other should be retained
...
A suggested
layout is as follows:
Introduction

This will cover the company, organisation or the department which is the
subject of the report
...
Where possible,
information about the historical, current and future activities should be given
...


The Problem Area
or Situation

This must explain the area and nature of the problem, threat or opportunity in
as much detail as possible and should include appropriate graphs, figures and
statistics
...


Appendix

Depending on the nature of the Report, it may be appropriate to list any
reference material or other sources of information referred to in the main body
of the Report
...

The titles give an idea of the types of areas covered
...
1
...
Where possible, topics will be considered in the context of the local financial
environment and actual business practice
...


Have gained an understanding of the main decision areas in corporate finance, the issues
arising and the financial environment in which these decisions are made
...


Demonstrate an understanding of the current treatment of investment and financing in
situations of certainty and uncertainty, and have acquired the knowledge and skills to be able
to apply a number of techniques to assist the decision making process
...


Be able to analyse, interpret and evaluate financial information as discussed in the course
and previous courses
...


Have become acquainted with current issues and developments in the area of corporate
financial management
...
Formal lectures provide a foundation of information on which the student builds
through directed learning and self managed learning outside of the class
...

Assessment methods which enable the student to demonstrate the learning
outcomes for the Unit:

Weighting:

Assignment One:

0%

Assessment Two:

0%

Examination: 3 hours duration

100%

Indicative Reading for this Unit:
Note: There is no single textbook that covers the syllabus
...

Main Text
Finance & Accounting, Giles, R
...
R
...
& Sangster, A
...


50 hours

Directed learning
Advance reading and preparation / Class preparation / Background reading / Group
study / Portfolio / Diary etc
...
In addition students are expected to engage with the tutor
and other students and to undertake further reading using the web and/or libraries
...
1
...

Main Topics of Study:
The Nature of Leadership
► Definitions of leadership
► Leadership effectiveness
► Major research approaches
► Conceptualising leadership
► Comparing leadership theories
Nature of Managerial Work
► Activity patterns of managerial work
► Content of managerial work
► Theory of demands, constraints, choices
► Research on situational determinants
► The changing nature of managerial work
► Managerial discretion
► Descriptive research
► Application for managers
Perspectives on Effective Leadership Behaviour
► Ohio state leadership studies
► Michigan leadership studies
► Limitations of survey research
► Experiments on task and relations behaviour
► Research using critical incidents
► High-high leader
► Leadership behaviour taxonomies
► Specific task behaviours
► Specific relations behaviours

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71

► Evaluating the behaviour approach
Participative Leadership, Delegation and Empowerment
► Nature of participative leadership
► Consequences of participation
► Research on effects of participative leadership
► Normative decision model
► Guidelines for participative research
► Delegation
► Guidelines for delegating
► Empowerment
Dyadic Role-Making Theories
► Leader-member exchange theory
► Leader attributions about subordinates
► Follower attributions and implicit theories
► Follower contributions to effective leadership
► Self-management
► Integrating leader and follower roles
Power and Influence
► Conceptions of power and authority
► Power types and sources
► Acquiring and losing power
► Consequences of position and personal power
► Types of influence behaviour
► Power and influence behaviour
► Research on influence tactics
Managerial Traits and Skills
► Nature of traits and skills
► Early research on leader traits and skills
► Major research programmes of research on leader traits
► Managerial traits and effectiveness
► Managerial skills and effectiveness
► Other relevant competencies
► Situational relevance of skills
► Evaluation of trait research
► Application guidelines
Contingency Theories of Effective Leadership
► LPC contingency model
► Path-goal theory of leadership
► Leadership substitutes theory

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72

► The multiple-linkage model
► Cognitive resources theory
► Evaluation of contingency theories
► Application guidelines
Charismatic and Transformational Leadership
► Early theories
► Attribution theory of charismatic leadership
► Self-concept theory of charismatic leadership
► Other conceptions of charisma; consequences of charismatic leadership
► Transformational leadership
► Research on theories; transformational versus charismatic leadership
► Evaluation of theories
► Guidelines for transformational leadership
Leading Change in Organisations
► Change processes
► Different types of organisational change
► Influencing organisational culture
► Developing a vision
► Implementing change
► Increasing innovation and learning
Leadership in Teams and Decision Groups
► Nature of teams
► Functional teams
► Cross-functional teams
► Self-managed work teams
► Self-defining teams
► Virtual teams
► Procedures for facilitating team learning
► Guidelines for team building
► Decision making in groups
► Leadership functions in meetings
► Guidelines for leading meetings
Strategic Leadership
► Constraints on executive discretion
► Attributions about chief executives
► Research on effects of leadership succession
► Evolutionary change and strategic leadership
► Political power and strategic leadership
► Executive tenure and strategic leadership

Business Management

73

► Executive teams
► Competing values in strategic leadership
► Monitoring the environment
► Formulating strategy
Developing Leadership Skills
► Leadership training programmes
► Designing effective training
► Techniques for leadership training
► Learning from experience
► Developmental activities
► Self-help activities
► Facilitating conditions for leadership development
► Systems perspective on leadership development
Ethical Leadership and Diversity
► Ethical leadership
► Gender and leadership
► Leadership in different cultures
► Managing diversity
Learning Outcomes for the Unit:
At the end of this Unit, students will be able to:
1
...


2
...


3
...


4
...


The numbers in the boxes below show which of the above module learning outcomes are
related to particular cognitive and key skills:
Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive &
Group Skills

1

2-4

2

2-4

-

Self-appraisal/
Reflection on
Practice

Planning and
Management of
Learning

Problem Solving

Communication
& Presentation

Other skills
(please specify):

-

1-4

2

1-4

-

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
Learning takes place on a number of levels through lectures, class discussion including problem
review and analysis
...
The students are actively
encouraged to form study groups to discuss course material which fosters a greater depth learning
experience
...
, Free Press
Leadership, Burns, J
...
, Harper & Row
Leading Minds, Gardner, H
...
, Harvard Business School Press
Making it Happen: Reflections on Leadership, Harvey-Jones, John, Fontana
Super leadership, Manz C
...
, Prentice Hall
Practical Leadership
Developing Leaders, Adair, John, Talbot Adair
Management Teams, Why They Succeed or Fail, Belbin, R
...
, Random House
The Coming Shape of Organisations, Belbin, R
...
& Hughes, M
...
, Macmillan
The Future of Leadership, White, R
...
, Hodgson, P
...
, Pitman
Beyond Certainty, Handy, Charles, Arrow Business Books
The Fifth Discipline, Senge, P
...
& Prahalad, C
...
, Harvard Business School Press
Students are strongly encouraged to read a daily newspaper, in printed form or online, in order to
follow stories that provide concrete examples for the study of leadership
...


50 hours

Directed learning
Advance reading and preparation / Class preparation / Background reading / Group
study / Portfolio / Diary etc
...
In addition students are expected to engage with the
tutor and other students and to undertake further reading using the web and/or
libraries
...
1
...

One of the most important functions of management is decision making and in order to perform
effectively managers need to be informed
...

Political, economic and financial events in one country can create threats, as well as opportunities for
other countries and it is essential that managers are able to relate international events, and their
consequences, to their own business environments
...
Critical evaluations of current readings from business
literature will be used as assessment items
...
Candidates will be
asked to select any three of the issues or topics and comment on them
...

Main Topics of Study:
Self study – See above

► Challenges in business growth and development
► Consequences of and approaches to business turnaround
► Mergers and acquisitions
► Approaches to and consequences of entering and retrenching from markets
► National and transnational state and business enterprise relationships
► Business conduct and practice from a national and international perspective
Learning Outcomes for the Unit:
At the end of this Unit, students will be able to:
1
...


2
...


3
...


4
...


5
...


Business Management

77

The numbers in the boxes below show which of the above module learning outcomes are
related to particular cognitive and key skills:
Knowledge &
Understanding

Analysis

Synthesis
/Creativity

Evaluation

Interactive &
Group Skills

1,2

3,4

3-5

4,5

-

Self-appraisal/
Reflection on
Practice

Planning and
Management of
Learning

Problem Solving

Communication
& Presentation

Other skills
(please specify):

3,4

1-5

3-5

-

-

Learning and teaching methods/strategies used to enable the achievement of learning
outcomes:
This is a self-paced, self-study course that is suited to motivated self-starters
...

Contemporary readings provide the foundation of information on which the student builds through
critical analysis of articles outside of the class
...

Assessment methods which enable the student to demonstrate the learning
outcomes for the Unit:

Weighting:

Examination: 3 hours duration

100%

Indicative Reading for this Unit:
Main Text
The Economist
Additional Source of Information
CNN News
Guideline for Teaching and Learning Time (10 hrs per credit):
0 hours

Lectures / Seminars / Tutorials / Workshops
Tutorial support includes feedback on assignments and may vary by college
according to local needs and wishes
...


100 hours

Self managed learning
Working through the course text and completing assignments as required will take up
the bulk of the learning time
...


Business Management

78

13
...
16 Business Management Project

Unit Title

Business Management Project

Unit Code
Level

6 Diploma

Credits

20

Unit Leader

JC

Pre-requisites
Main Aim(s) of the Unit:
The unit provides the opportunity for students to demonstrate, in a real world environment, what they
have already learned about specific aspects of business and management
...

Appropriate assignments are obtained in advance based on local private/public sector organisations
...
The student is then required to carry out a piece of independent academic research
into the relevant area
...

This unit is student-centred and requires students to effectively develop, manage and co-ordinate
their work from inception to completion
...


Demonstrate understanding of one or more specific areas of business and management, both
theoretical and applied
...


Demonstrate the ability to critically analyse and evaluate theoretical and research findings
...


Critically assess stated client problems and requirements and develop an appropriate
methodology to investigate these
...


Demonstrate the ability to develop arguments analytically and coherently
...


Synthesize knowledge from appropriate areas of commercial management theory and
practice
...


Demonstrate skills in time-management, self-organisation and self-discipline
...

Contact time will be used to identify the key approaches and components of consultancy work,
methods of problem identification and research, and techniques for conducting academic research
...
Tutor contact will focus on providing support and advice for the particular project
undertaken
...
At the same time, the students may be
developing their consultancy and communication skills through regular meetings and contact with the
target organisation where appropriate
...
Most importantly, reading should incorporate
the latest information on the target organisation where appropriate
...
& Lake, C
...
, Cooper, H
...
& Johnson, P
...
, Markham, C
...
A
...
mckinsey
...
asp
http://www
...
com/BCG
...
adl
...
environment-risk
...


50 hours

Directed learning
Advance reading and preparation / Class preparation / Background reading / Group
study / Portfolio / Diary etc
...
In addition students are expected to engage with the tutor
and other students and to undertake further reading using the web and/or libraries

---