Notesale: Turn your study into money

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UNIT 15 – TASK ONE – Analyse information and prepare an Informal Report
Identify the purpose of the documents –
Document One – Letter
Judy Weiss is complaining about the help and repairs she has not been given, and therefore is complaining to the
Council to try and get the problem resolved
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It also states
how long it will take for Urgent, High Priority, and Low Priority
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Document Three - Article
The article shows the readers both opinions and tells us that the Council think it’s fantastic, but really the truth is
that it hasn’t been done very well and the people living in the housing aren’t happy about it
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Document Two – Policy
The Council could be perceived as almost being heroes; they are showing in the policy that the people in the
housing come first and they will do their very best to fix their problems quickly
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Document Three – Article
They could be perceived as being liars and shows offs – they are bragging about a new refurbishment and the
new upgrades, but fail to mention their low rankings in tackling non-urgent repairs
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Give a
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Judy Weiss has reported the problem every week for the last six months
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key points in
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Warmer weather = smell
chronological
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Staff either say they couldn’t smell anything or just went away
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Has to mop the floor every time someone uses it – no one comes to fix it
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Water comes out from wall and toilet bowl – Staff came and turned the water off and
asked Judy to use the toilet in the corridor
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To start with there was only a small leak – so they put her on the non-urgent list/low priority
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This problem
then should have been moved to ‘Urgent’
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Recommendations re additional actions to be taken
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Basic format as in example below and remember, it must
make sense, be accurate, be fit for purpose

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