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PTE Academic
Test Taker Handbook
July 2012
Version 6
© Pearson Education Ltd 2012
...
Contents
About PTE Academic
About the Test Taker Handbook
1
...
Registration and scheduling 3
Registration 3
Scheduling, rescheduling and cancelling
4
takers with disabilities 6
Test
Payment and fees 7
3
...
Scores 13
Understanding scores 13
Accessing and allocating scores
15
5
...
Miscellaneous 18
Contact us 18
Privacy Policy and Legal Notice
18
Appendix A PTE Academic Test Taker
20
Rules Agreement
About PTE Academic
Pearson Test of English Academic (PTE Academic) is a new, international, computer-based academic English language test
...
PTE Academic delivers a real-life measure of test takers’ language ability to universities, higher education institutions, government
departments and organizations requiring academic English
...
About the Test Taker Handbook
This Test Taker Handbook will provide you with detailed information on all the following practical aspects of PTE Academic:
•
The form and content of the test itself
• Instructions
on how to register and book a test
•
Guidance on what to expect on the day of your test
•
Rules and regulations of the test center
•
What additional support materials are available to help you
•
Outlines of the Privacy Policy
•
Terms and Conditions for test takers who decide to take PTE Academic
1
1
...
The format of the test is:
Part
Content
Time allowed
Introduction
Introduction
Not timed
Part 1
Speaking and writing
77–93 minutes
Part 2
Reading
32–41 minutes
Optional Scheduled Break 10 minutes
Part 3
Listening
45–57 minutes
Test time—The complete test is delivered in one session of approximately three hours
...
If you are in a room with other test takers, you will each have a different version for
security reasons
...
Focus on
your own screen and how much time you have left
...
Instructions will appear on the computer
screen at the appropriate time
...
The break is scheduled for 10 minutes, which
includes the time it takes for you to sign back into the testing room and return to your desk
...
If you do not want a break, the break time will not be added to your test time
...
There is no opportunity at the end of the test to review your answers
...
The test makes use of different varieties of English, for
example, British, American, and Australian
...
You will not be able to replay the video/audio clips during the test
...
You will be asked to speak into a microphone and record your
answer
...
If you do not respond within three seconds of hearing the tone, your response
will not be recorded and you will have to move to the next item
...
You may write your response in any standard form of English using a
recognized spelling convention, e
...
, British or American
...
If you do not answer
the item within this time, you will have to move to the next item
...
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2
2
...
If you are aged 16 or 17 when you register, you will be
asked to provide a signed Parental Consent Form
...
The
form can be obtained by calling the Pearson Customer Service team in your region, or by visiting the resources section of our website at
www
...
com/resources/PTEAcademic/forms
...
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Under ‘Quick Links’ on the right side of the screen, click on ‘Register for PTE
Visit
Academic’
...
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The registration and booking website will open in a new window
...
To register to take
PTE Academic, click on ‘My Account’
...
Enter your personal details, including your name, address, email address, date of birth, and where you are
Correctly enter ALL of
from
...
your required details
IMPORTANT information:
•
Please enter your name exactly as it appears on the identification you intend to bring with you on your test day
...
If the name on your account and the name on the ID you take to the test
center do not match, you will not be allowed to take the test, and you will lose your test fee
...
Please note:
•
If
you only have one name that is both your given name and family name, please enter it in the ‘Family Name’ field
...
•
If
your name is too long to fit in the available space, please enter as many characters as possible
...
Continue to END of
registration
Enter your information on each page, and click ‘Next’ to move to the next page
...
A
fter you have entered all of your registration details and completed all the required fields, you will receive
an email within one to two business days (Monday to Friday, excluding US and UK public holidays)
...
If you wish to book a test at short notice, we advise you to call our Customer
3
Service team so you can avoid this potential delay
...
This is where your Username and Password
will be sent, as well as your booking confirmation, notification that your results are available and messages from Pearson
...
This will
prevent any Pearson email messages from going to your junk /spam email folder and possibly being forgotten or deleted
...
You will be asked to confirm that you have done this when you make your booking
...
A list of testing locations is available on the website
...
You can find available dates by signing in to your account and
searching for your chosen test center, or by visiting www
...
com/pte/sa
...
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...
If you have
www
...
com
not registered, please see the Registration section of the Handbook
...
Enter your Username and Password to sign into your account
...
e
...
Note for Test Takers with Disabilities: Pearson is committed to providing services for test takers with disabilities
...
All requests will be considered within the context of our computer-based
test
...
For more information, please refer to the section for Test Takers
with Disabilities in the Handbook before you schedule a test
...
You will then see a
Click ‘Schedule Exams’,
list of the tests that you are eligible to book
...
select PTE-A and click
‘Next’
location where you want to take your test
...
Any test centers found within that area are listed in the center of the page
...
Select one or more locations and click ‘Next’
...
Available dates and times will vary depending on
Select Date and Time
the location(s) you choose
...
and click ‘Next’
Select a date and time that suits you, click ‘Select Appointment’ and then click ‘Next’
...
Please see the Payment
and Fees section of the Handbook for further details
...
After selecting the date and time for your test, you will be asked to answer a few further questions
Enter your background
including agreeing that you have read both our Privacy Policy and this Handbook
...
‘Next’
You will now see your test confirmation page, which displays your selected test date, time, and test fees
...
After reviewing the details, click ‘Next’
...
For further details on payment and fees, please go to
Make payment
the Payment and Fees section of the Handbook
...
If
you have a voucher number or promotion code, do not forget to enter it
...
Review the information and click ‘Confirm
Confirm order
Order’
...
Once you have completed the scheduling of your test and payment has been received, you will receive an
Confirmation email
email confirmation
...
The confirmation email will be sent to the
address you entered when you registered
...
You can review all details of your
booked appointment by logging in to your account
...
Please see the Payment and Fees section of the Handbook for
further details
...
If you wish to reschedule to a test center outside your original country, please cancel your existing appointment
and book a new one
...
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Click ‘My Account’, enter your Username and Password and click ‘Sign In’
...
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click on ‘My Account’
and then ‘Sign In’
cancel your scheduled test, simply click on ‘Cancel’ next to the test appointment you want to cancel
...
5
Rescheduling your test means that you keep your scheduled test, but can change the date, time, or location of
Reschedule
the test
...
You will then follow the
same steps to select your new appointment as you did when you first booked
...
Test takers with disabilities
All test takers requesting accommodations are required to schedule their appointment via the Pearson Customer Service call center
(contact details and hours of operation can be found in the Contact us section of this Handbook)
...
Test center accommodations
Test takers may request certain minor alterations at the test center where they intend to take the test
...
These accommodations do not require approval prior
to booking, but test takers must schedule through the Pearson Customer Service call center to ensure that the request can be met
...
In addition to these accommodations, the use of comfort aids is allowed without prior approval from Pearson
...
If you are unsure whether
you require approval for your comfort aid, please contact Pearson Customer Service
...
For all test takers
requesting an accommodation that does not fall within the Test center accommodations section above, you must receive approval from Pearson before booking your test
...
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Submit this form to Pearson via
email to the address stated on the form, along with relevant supporting medical or other documentation for your request to
be considered
...
Pearson reserves the right to deny any request for an accommodation that would affect test validity or security
...
If payment is not made in the currency specified for the country where you intend to
test, your registration or request for service will not be processed and your payment will be rejected and / or returned
...
Any questions on payments or refunds should be directed to Pearson Customer Service in your region
...
Vouchers and promotion codes
may be issued by your school or institution, or via Pearson offices worldwide
...
The following table gives information about the fees for PTE Academic:
Item
Test appointment booking
Fees
Please see our website for details of the registration
fee in your country or region
Test appointment booking less than 48 hours in advance
Additional charge of 25% of test fee
Rescheduling (more than seven days before test date)
25% of test fee paid
Rescheduling (seven days or less before test date)
New test appointment booking fee
Cancellation (more than seven days before test date)
Refund of 50% of test fee paid
Cancellation (seven days or less before test date)
No refund
Note: If your credit card is declined, your appointment will not be processed
...
Refund: If you paid by credit/debit card, any refund will be credited back to the original credit/debit card or bank account
...
You must do this within seven days of confirming your booking
...
7
3
...
This provides enough
Arrive at the test center
time to sign in and follow all the necessary procedures
...
Sign in at reception
ID check
As soon as you arrive at the test center, you will need to sign in at the main reception desk
...
At reception, you are required to present one valid, non-expired form of identification
...
For further information on ID requirements, please see the Identification and
Security section of this Handbook
...
Biometrics may include, but are not limited to: electronic signature capture and palm vein
scanning
...
This will outline the procedures and rules you need to follow while at the test center and
Taker Rules Agreement
taking your test
...
A copy of the Test Taker Rules Agreement can be
found in Appendix A of this Handbook
...
You are not permitted to bring any personal belongings into the testing room
...
It is best if you leave these items at home
...
You will not be able to use your own note paper or pens
...
If you run out of writing space during your
test, simply raise your hand and the Test Administrator will provide you with a blank erasable noteboard
booklet
...
The testing room
Entering the testing
will contain several computers separated by dividing panels
...
You will be audio and video monitored at all times during the test
including, but not limited to, monitoring by Closed Circuit Television (CCTV) where local laws allow it
...
This is a
reminder of the Non-Disclosure Agreement you have already signed
...
Before you begin the timed part of the test, screens will guide you through an equipment check to make
Equipment check
sure that your headphones and microphone are working correctly and that you have the correct type of
keyboard
...
Pearson recommends that you keep your headset on throughout the test
...
The headset will help keep any
background noise to a minimum
...
You will be offered the opportunity to take a break during the test, after you have completed Part 2,
Breaks
(Reading)
...
Once the test is complete, the Test Administrator will ensure that your test has ended properly
...
Here the Test Administrator will
give you an End of Test Confirmation printout
...
It will also give you further information on how and when you will
receive your score report
...
Also,
After the test
remember to collect all of your personal belongings from the storage facilities provided
...
All queries relating to the incident should quote that reference number
...
If there is no record of your issue, it can be extremely difficult to resolve at a
later date
...
Identification and security
When you go to the test center for your test, you must produce acceptable and valid identification (ID) before you enter the testing room
...
You must keep your ID with you at all times in the test center, as you will be asked to produce it whenever
you enter or leave the testing room
...
9
Taking the test outside your country of citizenship
If you are taking the test outside your country of citizenship, you must present your passport as ID
...
If you do not have a passport, you can
present a valid non-expired form of government issued National ID, provided that it meets the following requirements:
• Your name in Roman characters
• Date of birth
• Signature
• Photograph
If you cannot provide a single piece of ID which contains all 4 of these elements, then a second piece containing the missing element(s) must
also be provided
...
There are no exceptions to this policy
...
Chinese Citizens Testing in Mainland China, Hong Kong SAR or Macau SAR
If you are a Citizen of Mainland China taking the test in Mainland China, you may present your passport or your Resident Identity Card
(only Second Generation Resident Identity Cards are acceptable)
...
Permanent residents of Hong Kong SAR, Macau SAR, or Taiwan testing in Mainland China
If you are a permanent resident of Hong Kong SAR, Macau SAR, or Taiwan, testing in Mainland China, you must present your Chinese
entry permit, or Mainland Travel Permit, e
...
, Hui Xiang Zheng, Tai Bao Zheng
...
If you are taking the test outside of the EU or Schengen zone then you must present your passport as primary ID
...
Please note:
Copies will not be accepted—original ID must be provided
...
If you do not produce the required ID, you will not be allowed into the test room
and you will lose your test fee
...
If you have any questions, or think that you may not be able to meet these ID requirements, it is your responsibility to contact Pearson
Customer Service before scheduling your test
...
All Pearson test centers are subject to audio and video monitoring, where permitted by local laws
...
Test takers must agree to these rules when they sign in
at the test center upon arrival for an appointment
...
Unacceptable behavior
We understand that taking a test can be a stressful and difficult time
...
•
You must not request, offer, or accept assistance of any kind from other test takers or test center staff
...
•
You must not take the test for someone else, or allow anyone else to take the test on your behalf
...
•
Y
ou must not remove copies of test questions and answers from the test center, and you may not for any reason, share the test
questions or answers with others
...
12
4
...
When you sign into your user account and click ‘View Score Report’ (see below for details on how to access this), a new window will open
that contains your score report
...
Sample score report
The score report has a number of different sections:
•
T
he first section contains your personal details
and photograph
...
•
T
he final section of the score report shows more detail on
how you performed on the test
...
You may find this detailed profiling useful for
understanding your strengths and weaknesses
...
Note: Your test taker score report is for your personal use only,
and will not be accepted by recognizing institutions
...
You should not email or post copies of your score report to
an institution
...
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13
Retake policy
If you are disappointed with the score you have achieved, you can take the test again
...
Institutions will not see your
scores unless you allow them to by sending your scores to them via the website
...
You can send them to an unlimited number of institutions, but you may only select
seven recipients at any one time (per score order)
...
After that, you will no longer be able to view those scores on the website
...
Before doing this, test takers should take the following into
consideration:
•
PTE Academic is automatically rescored; therefore, it is unlikely that your overall scores will change
...
In the unlikely event that your score changes, it may go up or down
...
You may only request a rescore of your most recent PTE Academic test
...
To order a rescore, you must contact Pearson Customer Service within 14 calendar days of your score report being made available to you
...
In the unlikely event that either your Overall, Communicative Skills or
Enabling Skills scores change, the rescore fee will be fully refunded
...
If you have any comments about an item on the test, please
speak to the Test Administrator after the end of your test for them to record your feedback
...
Alternatively, you can email PLTSupport@pearson
...
Please note that Pearson is
unable to respond to every test taker
...
You should complete the appropriate Item Challenge form, available
from Customer Service, with as much detail as possible
...
You will be contacted once the investigation is complete
...
14
Accessing and allocating scores
Pearson aims to provide results within five business days after the test date, unless there are exceptional circumstances
...
Notification will be sent to the same email address given at registration
...
To view scores
follow the ‘Register for PTE Academic’ link to the booking website
...
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Also note that both your Username
and Password are case sensitive, i
...
, you must use the correct upper and lower case letters when
entering these
...
Click ‘View Score Report’ next to the test for which you want to view scores
...
To do this,
Click Send Scores
click ‘Current Activity’ on the left of the screen followed by ‘Send Scores’ next to the test for which you
want to send scores
...
You will then be able to search the database of institutions and programs that recognize PTE Academic
Search for and select
scores and select those to which you would like to send your scores
...
When you are happy with your selection, click on ‘Next’
...
You will also be able to view your contact details stored on your profile
...
When you have
finished, click on ‘Next’
...
This is your
Confirm details
final chance to make any changes to your order
...
You will receive an email confirmation that your scores have been sent
...
Receipt
15
5
...
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Please check the website as resources and information are
regularly updated
...
Test guide
The Official Guide to PTE Academic (book, audio CD and CD-ROM) provides you with comprehensive information about
the test features, format and scoring
...
Practice tests
There are a number of resources to help you practice questions for the test and these include:
An offline test
The Official Guide to PTE Academic
Independent published courses
Test tips
The Test tips give you quick, helpful and memorable strategies to answer each of the 20 task types
...
Preparation courses
Find courses to prepare for the test in a number of different countries
...
17
6
...
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•
I
f you cannot find the information you require, please use the Contact Us form on the website
...
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•
A
lternatively, you can contact your local Customer Service Team by phone:
•
F
or Europe, the Middle East and Africa: elephone: +44 (0) 161 855 7431 (8 a
...
to 6 p
...
UK Time; 9 a
...
to 7 p
...
CET)
T
•
F
or the Americas: elephone (toll free, US and Canada): +1-800-901-0229 (7 a
...
to 7 p
...
Central Time)
T
Telephone (toll number): +1-952-681-3872 (7 a
...
to 7 p
...
Central Time)
•
F
or Asia Pacific: elephone (toll number) +603 8314 9652 (8:30 a
...
to 6 p
...
AEST; 4 a
...
to 6 p
...
Malaysian Standard Time)
T
•
For India: Telephone (toll free): 000 800 440 2020 (4 a
...
to 6 p
...
Malaysian Standard Time)
Test takers requiring special accommodations
•
F
or test center accommodations not requiring approval (as noted earlier in this Handbook), please contact your local Pearson Customer
Service team on the telephone numbers given above and select the option for ‘Accommodations’
...
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Further instructions on completing the form will also be made available
...
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•
I
f you cannot find the information you require, please get in touch using the Contact Us form on the website
...
All your personal
data will be collected, transmitted, and stored in a safe and secure way, and will only be used for our specifically-stated purposes
...
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18
This Test Taker Handbook contains details of the current Pearson policies that apply to PTE Academic
...
By scheduling to take
PTE Academic, you give your consent to the following statement:
I hereby agree to the terms and conditions set forth in the PTE Academic Test Taker Handbook in effect at the time I take PTE Academic, including
without limitation those related to testing; score cancellations; exclusive remedies for testing or scoring errors; examinee misconduct and test
irregularity policies; confidentiality of the test; and the PLT Privacy Policy
...
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I am fully aware that I have certain rights to access, modify, or rectify personal data
as set forth in the Privacy Policy
...
19
Appendix A
PTE Academic Test Taker Rules Agreement
Candidate Statement: By providing a digital signature, I give Pearson my explicit consent to retain and transmit my personal data and test
responses within Pearson (which may be outside of the country in which I am testing) and I confirm that I have read and understood the
Privacy Policy available at www
...
com and give my consent to my personal data being treated in accordance with it
...
If I do not follow the Rules, or I am suspected of cheating or tampering with
the computer, this will be reported to Pearson, which may result in other legal action being taken including but not limited to invalidation of
my test results
...
You must store all personal items in a locker
...
Cell/mobile phones, pagers or other electronic devices must be turned off before
storing them in a locker
...
•
P
lease ensure that you keep your identification with you at all times whilst you are in the test center
...
•
B
efore you enter the testing room, the Test Administrator will provide you with an Erasable Noteboard Booklet and a pen
...
•
Y
ou may not write on the Erasable noteboard booklet until after the test has started
...
•
T
he Test Administrator will log you in to your assigned workstation, verify that you are taking the intended test and start the test
...
Eating, drinking, chewing gum, smoking and making noise that creates a disturbance for other candidates
are prohibited during the test
...
You will be asked to respond to it when you start the test
...
•
T
o ensure a high level of security throughout your testing experience, you will be monitored at all times
...
•
Y
ou will be able to take one ten-minute scheduled break after the second part of the test
...
To take the break, follow the directions on the screen
...
By declining the break, time will not be added to your test time
...
To request an unscheduled break, raise your hand to get the Test Administrator’s
attention
...
In this case, the test clock will not stop while you
are away; this time is deducted from your overall test time
...
The Test Administrator will resume the test for you when you return
...
You are not allowed access to other items, including cell/mobile phones,
exam notes and study guides
...
If you have other questions or concerns, raise your hand and the Test Administrator will assist you as
long as other candidates are not disturbed
...
•
A
fter you finish the test, you must raise your hand to get the attention of the Test Administrator
...
You will be provided with a confirmation that you completed the test
...
Do not leave these items at
your testing workstation
...
•
Y
ou may not remove copies of test items and answers from the testing center, and may not share the items or answers seen in your test
with others
...
•
I
f you do not follow the above rules, if you tamper with the computer or if you are suspected of cheating, appropriate action will be
taken
...
•
S
ome items test your ability to listen to spoken English
...
You will
not be able to replay the video/audio clips during the test
...
You will be asked to speak into a microphone and will be recorded
...
•
S
ome items test your ability to write in English
...
For these questions you have an allotted amount of time to respond
...
•
A
fter answering a question you will not be able to return to previous questions and change your answer
...
The test center you attended only retains information about your test
appointment
...
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