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Outline
Georgia Williams
Comp-eve
09/18/2017
Elizabeth Sallee

Thesis Statement: The Nursing Staff should promote good communication in the nursing
environment because it decreases injures and helps both nursing staff and patients
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C: What are the different types of communication?

1: Verbal
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Effective Communication
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B: Role gender and culture plays in communication
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A: Active listening skills
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1: Interacting with patients and colleagues
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A: Receiving information
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conclusion
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Effective communication helps in building and maintaining a good relationship between
patient and nurse which is an essential part in helping the patient to get better
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In the
old days the doctors were the only decision maker now patients get to
have a say in what happen to them said unknown writer
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com, (2009-2017), Communication in healthcare is
the most important part of a nurse’s job
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Attentive communication skills are also recommended to
improve relationship between patients and other healthcare staff
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it
can neither leaves a good reputation or an untasteful one which can
destroy us
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There should be open communication so
both sender and receiver knows exactly that’s going on
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For the past year 72% of people the uses the internet to look up health information, less
than half of these people are smartphone users, have looked online for health information
in the past year according to: The community guide, (2015)
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I will be
talking only about two of these
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Verbal

communication is auditory, unlike nonverbal communication that is made up of language and
gestures
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verbal communication is that of spoken words
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Verbal Communication assists in
the performance of the nursing staff
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Said Papathanassiou, V
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2: Non-Verbal Communication
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(personal studies ,2007)
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Communication skills for workplace success
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Effective Communication
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Without
effective communication in nursing, lack of understanding, poor patient care and worst

medical errors
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Some Nursing aides has been
trained to communicate effectively with resident while taking care of them and developing
short conversation
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, and Luijten, A
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A: The difference between effective and ineffective communication
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Effective communication focus on
the positive while ineffective communication is when the message is not being
receive has how the sender interrupts it
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Said
unknown author, (2012), Difference between communication and effective
communication
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In 2002
a report was conducted by the US Joint Commission on Health, which shows
that up to 55% of medication-related errors occurs in American hospitals and
more than 65% lead to death as a result of ineffective communication
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Have you ever wonder
before you find out the gender of the baby if it’s a boy or girl? Well according to

learning Seed, (2009) gender a678ind communication, has soon as we discover it’s a
girl gendering begins that will continue throughout that person’s entire life
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According
to Bussey and Bandura (1999) Societal gender typing, page 677
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Written by Parker and Patten, (2012), A Gender Reversal on
Career Aspirations
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in most authoritative research is
shows that woman speak more word a day that man
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Culture influence both verbal and non-verbal
communication Culture refers to patterns of a person which include
their language, religion, social groups
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Each culture what norms that are totally
different in others place of the world
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, (2017), Introduction to Sociology (5th
ed
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Effective strategies to repair or avoid possible breakdown in communication
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According to
Wright, (2012) Vocational English for Nursing, volume 1 and 2
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According to
Borland, (2012), The Daily Mail
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A: Active listening skills
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Active listening is one of the most important skill use to achieve a
better understanding of what the people is trying to say however sometimes
we get distracted by little things in the environment like smart phones,
television etc
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Active listening is a psychological technique use to help people
talk
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According to Grohol,J, J
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Psych Central
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B: Difference between listening and hearing

According to Maureen, (2017) Difference Between Listening and Hearing
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Hearing is involuntary therefore hearing is achieved
even if you do not want it, it just happens, unless you have a hearing problem
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You focus on what you
hear so you can understand the message
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When we hear the ear is the only thing required of our five
senses
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Listening uses hearing then process the meaning
of the sounds heard
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According to Beers, H
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, (2006) The Merck Manual of health
and aging, page 351-355, New York, Merck and C
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Inc
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it also talks about how to keep the mind active
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during a survey about communication with healthcare worker, patients said the main
lack of communication sometimes led to a in accurate information
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According to Kayoed, B
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There is little study done
of communication with colleagues but from my personal view
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(personal view)

The goals of effective communication
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(personal reference)
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The receiver’s job is to analyze and understand whatever the sender is trying to
communicate
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Obtaining messages are sometimes interpret base
on personally experience
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(2016), Sending and Receiving Messages
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If the receiver does not absorb the message to understand it, this can reduce the amount of
information the receiver obtains and misinterpret the message
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B: Sending information

Sender is the person who initiates the message they are also called the communicator
or source of communication
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In communication the sender provides information and
the receiver interpret it
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most times the listener have difficulty separating the message from the
sender because the character than is being represented doesn’t not match
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conclusion
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Patients spend more time with nurses and
certified nurse’s assistant than with any other healthcare professional, sharing their thoughts
and feelings
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A: Patients spend additional time communicating with nurses than other healthcare
professional
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Patients spend more time with nurses and
certified nurse’s assistant than with any other healthcare professional, sharing their thoughts
and feelings
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Nurses largely contribute to how successful a patient’s recovery period is
and the success is frequently a result on how the patient and the nurse
interact
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Most times

patients are filled with anxiety about their treatments and

want to vent with their positive relationship with the nurse the patient
may feel comfortable express his/her self
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According to Natalie,
(2012) The Importance of the Nurse and Patient Relationship
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Each is a unique symbol system that denotes what a culture deems important in its
world
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For example, Whorf (Carroll, 1956) pointed
out that Eskimo language had three words for snow while English had only one
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How we refer to ourselves and others in conversation is
another example
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” Many languages, however, includes an extensive choice of
terms referring to oneself and others, all dependent upon the relationship between the
people interacting (Suzuki, 1978)
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S
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ifferent cultures have different languages, and subcultures have dialects within a
language
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That words exist in some languages and not others reflects the fact that
different cultures symbolize their worlds differently
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The German word schadenfreude and the Japanese word amae, which do not exist in
English, are other examples
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For instance, in English, we typically refer to ourselves as “I”, and to
someone else as “you
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Cultures also differ in counting methods and
numbering systems, and these linguistic differences are thought to contribute to
differences in math achievement between the U
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and Asia (Stigler & Baranes, 1988)
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Each is a unique symbol system that denotes what a culture deems important
in its world
...
For example, Whorf (Carroll, 1956)
pointed out that Eskimo language had three words for snow while English had only one
...
How we refer to ourselves and others in conversation is
another example
...
” Many languages, however, includes an extensive choice of
terms referring to oneself and others, all dependent upon the relationship between the
people interacting (Suzuki, 1978)
...
S
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Reference :
http://www
...
com/communication
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thecommunityguide
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ncbi
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nih
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differencebetween
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be/BcC9YSTa8B8
http://digitalcommons
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edu/cgi/viewcontent
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wordpress
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pearsonlongman
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pdf

http://www
...
co
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html

https://psychcentral
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dk/portal/pls/portal/!PORTAL
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show?_docname=8390873
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dk/portal/pls/portal/!PORTAL
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show?_docname=8390873
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psychcentral
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be/I6IAhXM-vps

Sending information : https://www
...
com/sender-communication-1691943
The Importance of the Nurse and Patient Relationship : https://www
...
com/w/theimportance-of-the-nurse-and-patient-relationship/



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