Notesale: Turn your study into money

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Prepare for and Support Quality Audits
I will be answering the following questions in reference to PWEMI recruitment
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When signing up customers to our PWEMI course it is important that we collect all of the details we need
to register them for the qualification
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There is an enrolment form which is sent to the
awarding body and also BKSB assessments which are kept internally
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The BKSB’s are assessments which give us an insight into what level of support
they will need to take them through the qualification
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On the enrolment form there are sections which I need to complete as well as the customer completing
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Below is the section I
sign off:

It is important that this part of the form is completed as it is a requirement from the awarding body to
have proof of identification from each customer; this is so the qualification can be assigned to the correct
customer
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When a customer has completed an enrolment pack and I have signed off my assigned sections, I pass this
onto the Administration department at Tyne North Training
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However, this can also be a limitation because the Administration department may not understand the
quality needed on each form
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The lack of
commutation here could cause errors enrolling the customer
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The Manager of Quality at Tyne North Training and the PWEMI team ensure quality is met for the Skills
Funding Agency (SFA) funding and awarding body requirements
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The Quality Manager will spend time looking at the
enrolment forms we give to each customer and update the form relevantly to suit the requirements of the
awarding bodies and SFA
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This
enrolment form will need the personal and contact details of each customer, as well as my sign off of any
proof of Job Seekers Allowance or Identification received during the induction session
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Have these always been the same? I
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have you improved on checking techniques or collection
methods?
The PWEMI team have monthly meetings to discuss what improvements we can make in the recruitment
and enrolment process of customers
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This is important because we need to assess their
conviction and decide whether we can let them in our premises for the following 2 weeks of the training
course
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This is the section below:

Check that you have all the paperwork required and it is completed to the best of your abilities before
passing to the auditor
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This ensures us that we have all of the information we
need off them before we let them leave the induction
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On the right is the induction checklist:

Ensure that the auditor has all the information they need to start the process
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The briefing
form is a summary of each customer we have signed up to start the training course
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This
form is very important because it saves the auditor time looking for this information in the enrolment pack
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This is a list of the customer’s previous
qualifications and is used by the auditor to sign them up for the qualification
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Once the audit is complete arrange a meeting to discuss their findings
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The discussion points must include:
a) Instances where business processes, quality standards and/or procedures could be improved
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Georgia
is responsible for auditing my paperwork once checked by myself
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In my meeting with Georgia, she highlighted several issues which I should improve on to increase the
quality of the paperwork
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During my meeting with Georgia, the issue was raised that the PWEMI team do not have enough time to
do thorough checks of the paperwork
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Below is the minutes of this discussion:

Use your answers to all previous questions and actions to develop a quality improvement plan that
addresses the issues raised
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Below is the checklist which I will be following in future:

After each induction I will complete this checklist and hand a copy to the Quality Manager at Tyne North
Training
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