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Communication
Two-way communication: information that passes in two directions in a
hierarchy, often downwards and upwards
...

Vertical communication: communication that flows from one level of hierarchy to
another
...

• It is the communication that takes place between managers and their
superiors and subordinates
...


VERTICAL
COMMUNICATION
1
...
Formal communications
3
...
Status and power are equal
among participants in vertical
communication

HORIZONTAL
COMMUNICATIONS
1
...
Informal communication
3
...
Not recognized as official

In a chain network information is passed straight up and down the line
...
Messages,
especially those that must be legally correct, may use this structure
...
In
this structure, members feel the greatest satisfaction
...


The wheel network has a central leader
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In this structure, leader controls the line of communication
and ensures that messages are passed efficiently
...
This structure ca
spread information faster than the chain
...

Communication media: the methods used to communicate a message
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Channels of communication
• One way communication: information that passes in only one
direction in hierarchy, usually top to bottom
...

One-way vs Two-way communication

One-way communication
• Newsletters
Surveys
• Bulletin boards
• School handbooks
• Progress notes
• Report cards

Two-way communication
• Surveys
• Focus groups
• Informal
conversations
• Progress reports
with request for
parent response

Effective communication is essential:
1
...
To aid coordination of business activities
3
...
To allow employees to participate in a business
5
...


Benefits of effective communication:
1
...
Better productivity through better motivation
3
...
Improves speed of decision making
5
...
Helps coordination between different parts of business



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