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Title: 7 PRINCIPLES OF TOTAL QUALITY MANAGEMENT
Description: Total quality management or TQM is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs including goods and services through the continual improvement of internal practices.
Description: Total quality management or TQM is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs including goods and services through the continual improvement of internal practices.
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7 PRINCIPLES OF TOTAL QUALITY MANAGEMENT (TQM)
Total quality management or TQM is a structured approach to overall organizational
management
...
TQM is the continuous process of detecting and reducing or eliminating errors in
manufacturing, streamlining supply chain management, improving the customer experience,
and ensuring that employees are up to speed with training
...
Customer Focused
A customer's feedback determines the level of quality provided by an organization
...
2
...
Total employee engagement can
only be obtained after they have moved fear from the organization when employee
empowerment has occurred and when management has created the proper environment
...
3
...
A process is a series of steps
that take inputs from suppliers and transform them into outputs that are delivered to
customers
...
4
...
This may be an implied system, or one based on a quality standard such as ISO
9001, but it should be understood and applied across all functions and divisions of the
organization
...
Decision-making Based on Facts
In order to know how well an organization is operating, data on performance measures is
mandatory
...
6
...
This process is called strategic planning or strategic
management, and this includes the formation of a strategic plan that combines quality as a
core component
...
Communication
During day-to-day operation and times of organizational change, effective communication
plays a significant part in maintaining morale and motivating employees at all levels
...
This not only reduces the
time required to fix errors but makes it less significant to employ a team of quality assurance
personnel
...
Increased productivity produces
more output per employee which often results in increased profits
...
As a result of fewer product defects, companies save
costs of customer support, product replacements, field service, and the creation of product
fixes
...
A higher level of customer satisfaction may also lead to raised market share as existing
customers act on the company's side to bring in more customers
...
Disadvantages
TQM requires a considerable training period for those employees involved in it
...
Since total quality management results in a continuing series of incremental changes, it can
develop a negative reaction from those employees who choose the current system or who feel
that they may lose their jobs because of it
Title: 7 PRINCIPLES OF TOTAL QUALITY MANAGEMENT
Description: Total quality management or TQM is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs including goods and services through the continual improvement of internal practices.
Description: Total quality management or TQM is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs including goods and services through the continual improvement of internal practices.