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Delightful Discussions
Six Thinking Hats
Activity

Imagine if you are facilitating a meeting to introduce a new product or service to the market
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Putting the technique into practice
1
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Start the session by explaining that the Six Hats technique is designed to encourage everyone
to approach a problem
or issue from a variety of different perspectives
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Starting with the red hat, discuss the issue at hand, by asking the group to move round the
room, ‘wearing’ each hat in
order
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You may allow the group to
move back and forward between hats if necessary, but it is important to make sure that each
hat is used
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You or someone else in the group should adopt the blue hat, in order to facilitate the
meeting, and ensure that
everyone is ‘wearing’ the same hat at the same time
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5
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White Hat
“What are the facts that we know?”
– Our survey last month indicated a 5% preference of the green product by women aged 25 –
45
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– There are new delivery routes available via Company Logistics
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– We can start receiving better feedback and testimonials from our customers
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Red Hat
“What are your gut reactions?”
– The green colour inspires a sustainable look and is very appealing
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– The impact on the reduced return rates could mean additional resources
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Green Hat
“How can we create opportunities?”
– A green range could be expanded to a different colour range set or be symbolic
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– Speeding up quality and reliability of delivery could allow us to bundle exisiting products
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– What is the cost of maintaining the packaging quality and sustainability?
– The new delivery routes may not have been proven as reliable yet or may increase our costs
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– How has the reduced return rates impacted our warehousing department?
– Would there be any other changes to our workflow with a new delivery partner and will it
change our logistics technology?
How to Use the Six Thinking Hats to Run Better Meetings
Six Thinking Hats is a powerful technique for looking at decision-making from different points of
view
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Brainstorm
Start brainstorming through each of the different hats
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Vote
Have people voted on the topics that they would like to discuss the most
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Brainstorm
Group
Vote
Share
Facilitate the conversation (wearing the blue hat)
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In general, it is
recommended that each hat is worn at some point however, there are some sensible sequences
too
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