Notesale: Turn your study into money

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Programme: BBA
Semester: II

Batch: 2022-2025

Academic Year: 2022-2023

Subject: Effective Communication
Date:

Marks: 20

Duration: - 1Hour
Note:

1
...

2
...


Q1Read the given excerpt and answer the questions that follow
...
At a
formal meeting with some potential investors and team managers of your firm, you observe Mr
...
Over the last two months, you have interacted with

him through mails and on the phone and he has always seemed an appropriate choice
...

You also noticed that he had worn business formals but paired it with sneakers and a neck tie with a

Disney cartoon print
...
He

also kept checking the time by his watch when some investors canme to talk to him
...
Alok's demeanour as many of the potential investors are scheduled to meet him in the
coming months to finalize their invstment
...
Based on your understanding of the Mehrabian Circle and the components of nonverbal
communication, how would you advise Mr
...
(6 marks)

b
...
(1
mark)

Q2 Read the given excerpt and answer thequestions that follow
...
Pinto is a front desk executive at a well-known five-star resort in Goa
...


Mr
...
the CEO of a large
asks Mr
...
30 a
...
on 21" December and
his check-in formalities quickly
...
30 p
...

The following conversation takes place
between them:
Guest: Hi, Iam Deepak Raj
...
Please get the room ready soon
...
Pinto: Good morning, Sir
...
30 p
...

The room can be allotted only at that
time as we are completely booked due to
the
You may wait at the lobby or go for a stroll on
holiday
the beach
...

get the
room ready as early as possible
...
the
situation
...
Assess the interaction between Mr
...
Deepak Raj based on your
of the role of self-awareness in the
understanding
process of communication
...
As the Head of Customer
Relations, explain how you would apply the concept of
Transactional Analysis to understand the given scenario and achieve
a likely positive resolution
...


8 marks

You joined XYZ Corporation a year ago as an Associate
Analyst in Marketing
Department
...
Sunil Roy who is a Vice the
President with 20 years
of industry experience
...
Employees could nominate their colleagues for 'inspiring
excellence in work'
...
You want to nominate your colleague Mr
...
Harish is an
experienced analyst in your department
...
Sunil Roy persuading him to select
as the award nominee from
your department
...
(8 marks)



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