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Exam Paper for
Principles of Management
in BBA
PAPER # 1
**Section A: Multiple Choice Questions (MCQs)**
1
...
Which of the following is not a principle of Fayol's 14 Principles of
Management?
* Unity of command
* Division of work
* Scalar chain
* Remuneration of personnel
* Esprit de corps
* Answer: Remuneration of personnel

2

3
...
Which of the following is not a step in the decision-making process?
* Identifying the problem
Generating alternatives
Selecting the best alternative
Implementing the decision
Controlling the decision
* Answer: Generating alternatives
5
...
What are the four main functions of management?
The four main functions of management are planning, organizing,
directing, and controlling
...

* Organizing is the process of creating a structure for the organization, and
assigning tasks and responsibilities to individuals
...

* Controlling is the process of monitoring performance and taking
corrective action as needed
...
What are the 14 Principles of Management by Henri Fayol?
The 14 Principles of Management by Henri Fayol are:
1
...
Unity of command
3
...
Discipline
5
...
Remuneration of personnel
7
...
Scalar chain

4

9
...
Equity
11
...
Initiative
13
...
Equity
3
...

* Operational planning: This is short-term planning that specifies the steps
that need to be taken to achieve the organization's goals
...

* Functional planning: This is planning that is specific to a particular
function within the organization, such as marketing or finance
...

**Section C: Essay Questions**
1
...


5

Planning is important in an organization because it provides a sense of
direction and purpose
...
It also helps to identify and avoid
potential problems
...
Explain the difference between line authority and staff authority
...
Staff authority is the authority to
give advice and recommendations, but not to make decisions
...
What are the different steps in the decision-making process?
The different steps in the decision-making process are:
1
...
Generating alternatives
3
...
Implementing the decision
5
...
Answer: Staffing
2
...
Answer: Functional planning
4
...
Answer: Committee authority

PAPER # 2
**Question 1:** Define management and its various functions
...
The
four functions of management are:
* Planning: This involves setting goals and objectives, and developing plans
to achieve them
...

* Leading: This involves motivating and inspiring employees to achieve the
goals of the organization
...

**Question 2:** Explain the steps involved in the planning process
...
Define the objectives
...
Identify the current situation
...
Analyze the environment
...
Develop alternative plans
...
Choose the best plan
...
Implement the plan
...
Evaluate the plan and make necessary adjustments
...

**Answer:** There are many different types of organizations, but some of
the most common ones include:
* Manufacturing organizations: These organizations produce goods, such
as cars, food, and clothing
...

* Government organizations: These organizations are responsible for
providing essential services to the public, such as law enforcement,
education, and healthcare
...

**Question 4:** Explain the importance of delegation
...
It is an important management skill because it
allows managers to focus on the most important tasks and to empower
their employees
...

* It helps to develop the skills and abilities of the employees
...

* It can reduce stress and burnout
...

**Answer:** There are two main types of authority: formal authority and
informal authority
...

* Informal authority is the authority that is gained by a person because of
their knowledge, skills, or experience
...

**Answer:** The steps involved in the controlling process are:

9

1
...

2
...

3
...

4
...

5
...

**Question 7:** Discuss the different barriers to communication
...

* Semantic barriers: These are barriers that are caused by differences in
the meaning of words
...

* Cultural barriers: These are barriers that are caused by differences in
cultural values and beliefs
...

**Question 8:** Explain the importance of social responsibility
...
It is important for businesses to be
socially responsible because it can help to improve the lives of their
employees, customers, and the communities in which they operate
...

* It can attract and retain customers and employees
...

* It can help the company to comply with regulations
...

**Question 9:** Discuss the different ways in which businesses can be
socially responsible
...
Some of the most common ways include:
* Giving back to the community: This can be done by donating money,
time, or resources to local charities or organizations
...

* Providing fair wages and benefits to their employees: This can help to
ensure that their employees are able to meet their expectations
...
What is management?**
Answer: Management is the process of planning, organizing, directing, and
controlling the resources of an organization to achieve its goals
...
What are the four functions of management?**
Answer: The four functions of management are:
* Planning: setting goals and objectives, and developing plans to achieve
them
...

* Directing: motivating and leading employees, and ensuring that they are
working towards the organization's goals
...

**Question 3
...
Division of work: dividing work into smaller tasks that can be performed
more efficiently
...
Authority and responsibility: giving employees the authority to make
decisions and the responsibility to carry out those decisions
...
Discipline: enforcing rules and regulations to ensure that employees
behave in a responsible manner
...
Unity of command: each employee should have only one supervisor
...
Unity of direction: all activities in an organization should be directed
towards the same goals
...
Subordination of individual interests to the general interest: the
interests of the organization should come before the interests of any
individual or group
...
Remuneration of personnel: employees should be paid fairly for their
work
...
Centralization: the degree to which decision-making is concentrated at
the top of the organization
...
Scalar chain: the chain of command that runs from the top of the
organization to the bottom
...
Order: keeping things in their proper place
...
Equity: treating employees fairly and impartially
...
Stability of tenure of personnel: avoiding frequent turnover of
employees
...
Initiative: encouraging employees to take the initiative and be creative
...
Esprit de corps: promoting a sense of unity and cooperation among
employees
...
What are the different types of organizations?**

13

Answer: There are many different types of organizations, but some of the
most common include:
* Manufacturing organizations: produce goods
...

* Non-profit organizations: do not seek to make a profit
...

* Private organizations: owned and operated by individuals or groups
...

* Multinational organizations: operate in multiple countries
...
What are the different levels of management?**
Answer: The different levels of management are:
* Top management: responsible for the overall direction of the
organization
...

* Supervisory management: responsible for the day-to-day operations of
the organization
...

**Question 6
...

* Democratic leadership: participative style of leadership where the leader
shares decision-making power with the employees
...

* Transformational leadership: charismatic style of leadership where the
leader inspires and motivates employees to achieve great things
...

**Question 7
...

* Extrinsic motivation: motivation that comes from outside the individual,
such as rewards or punishments
...

* Non-financial motivation: motivation based on factors such as
recognition, praise, or opportunities for advancement
...


15

**Question 8
...

* Intergroup conflict: conflict between groups

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