Notesale: Turn your study into money

Document Preview

Extracts from the notes are below, to see the PDF you'll receive please use the links above

---

Exam Paper for Organizational Behavior in BBA (With
Answers)
PAPER # 1
**Organizational Behavior Exam Paper**
**Course:** BBA in Organizational Behavior
**Duration:** 2 hours
**Instructions:**
1
...

2
...

3
...

4
...

5
...

**Part A: Multiple-Choice Questions (2 marks each)**
1
...

b) The study of individual and group dynamics within an organization
...

d) The study of legal issues in business organizations
...

2
...
The "Hawthorne Effect" is associated with which key concept in
organizational behavior?
a) Employee motivation
b) Leadership styles
c) Group dynamics
d) Organizational structure
**Answer:** a) Employee motivation
4
...
In terms of decision-making, what does the "bounded rationality" concept
suggest?
a) Managers make perfectly rational decisions
...

c) Managers have limited information and cognitive processing
capabilities
...

**Answer:** c) Managers have limited information and cognitive
processing capabilities
...
Explain the concept of organizational culture and its significance in an
organization's success
...
It is significant in an organization's success because it
influences employee behavior, job satisfaction, and performance
...


4

7
...

**Answer:** Formal groups in an organization are intentionally created to
achieve specific objectives
...
In contrast, informal
groups are formed spontaneously among employees based on shared
interests, friendships, or social interactions
...
Informal groups can
influence morale and communication within the organization
...
Discuss the concept of "emotional intelligence" and its relevance in
leadership
...
In
leadership, EI is crucial because it allows leaders to build strong
relationships, empathize with their team members, and make emotionally
intelligent decisions
...

9
...

**Answer:** Herzberg's Two-Factor Theory suggests that job satisfaction
and dissatisfaction are influenced by different factors
...
Their

5

absence can cause dissatisfaction if not met but their presence alone does
not lead to satisfaction
...
Their
presence can lead to job satisfaction and motivation
...
Discuss the implications of diversity and inclusion in the workplace and
how they relate to organizational behavior
...

Inclusion involves creating a work environment where all employees feel
valued and included, regardless of their differences
...
It can
also lead to improved employee morale, engagement, and overall
organizational performance
...


6

PAPER # 2
**Section A: Multiple Choice Questions (Choose the best answer)**
1
...
Which of the following is a key determinant of job satisfaction?
* Salary
* Benefits
* Work-life balance
* Relationships with colleagues
* **All of the above**
3
...
Which of the following is a key factor in group dynamics?
* Group size
* Group composition
* Group norms
* Group cohesion
* **All of the above**
5
...
Define organizational behavior
...
What are the four main factors that influence individual behavior in
organizations?
3
...

4
...
What are the three main types of organizational culture?
**Section C: Essay Questions**
1
...

2
...

3
...

4
...
Discuss the future of organizational behavior
...
Selling
2
...
Transformational
4
...
Power culture
**Section B:**
1
...

It examines how individuals, groups, and organizations interact and how

9

their behavior is influenced by factors such as motivation, leadership, and
organizational culture
...
The four main factors that influence individual behavior in organizations
are:
* **Individual characteristics:** This includes factors such as personality,
values, and attitudes
...

* **Organizational culture:** This includes factors such as the
organization's values, beliefs, and norms
...

3
...

* **Extrinsic motivation:** This is motivation that comes from outside the
individual, such as rewards or punishments
...

4
...

* **Democratic leadership:** This is a style of leadership in which the
leader involves the group in decision-making and gives them a say in how
things are done
...


10

* **Transformational leadership:** This is a style of leadership in which
the leader inspires and motivates the group to achieve great things
...
The three main types of organizational culture are:
* **Clan culture:** This is a culture that is based on family values and
relationships
...

* **Hierarchy culture:** This is a culture that is based on order and
control
...

**Section C:**
1
...
When managers understand how to manage
human behavior effectively, they are better able to achieve the
organization's goals
...
Managers can use organizational behavior to improve employee
performance by:
* Creating a motivating work environment: This includes providing
employees with opportunities for growth and development, and recognizing
their achievements
...
Define organizational behavior and explain its scope and importance for
managers
...
Organizational behavior is the study of how people interact and behave
within organizations
...
Organizational behavior is important for
managers because it helps them understand, predict, and influence the
behavior of their employees and other stakeholders
...

Q2
...
Give examples of each approach
...
The trait approach to leadership assumes that leaders have certain
innate characteristics or qualities that make them effective
...
The trait
approach focuses on identifying and measuring these traits and selecting
leaders based on them
...
Examples
of behaviors are initiating structure, providing support, delegating authority,
and rewarding performance
...

The contingency approach to leadership assumes that there is no one best
way to lead, but rather the effectiveness of a leader depends on the
situation or context
...
The contingency approach focuses on matching
the leader's style or behavior to the situation and adapting to changing
circumstances
...

**Answer:**
Organizational behavior (OB) is the study of how people behave in
organizations
...

OB is important because it can help managers to:

13

* Understand the factors that motivate employees to perform well
...

* Resolve conflict and build trust among employees
...

**Question :**
Discuss the different types of leadership styles and their advantages and
disadvantages
...
They expect their team
members to follow their instructions without question
...
They encourage team members to
share their ideas and opinions
...
They provide little guidance or
direction
...
For
example, authoritarian leaders can make decisions quickly and efficiently,
but they can also create a negative work environment where employees feel
disrespected
...

Laissez-faire leaders can give employees the freedom to be creative and
innovative, but they can also lead to a lack of direction and focus
...

**Question :**
Explain the factors that influence job satisfaction
...
There are many different factors that can influence job
satisfaction, including:
* **Pay and benefits:** Employees who are paid fairly and have good
benefits are more likely to be satisfied with their jobs
...

* **Job security:** Employees who feel secure in their jobs are more likely
to be satisfied with their jobs
...

* **Meaningful work:** Employees who find their work to be meaningful
and challenging are more likely to be satisfied with their jobs
...
For example, organizations can offer competitive pay and benefits,
create a flexible work environment, and invest in employee development
...

**Answer:**
There are two main types of motivation theories:
* **Content theories:** Content theories focus on the factors that motivate
people, such as needs, wants, and goals
...

* **Process theories:** Process theories focus on how people make
decisions and how they are motivated to achieve their goals
...


16

Organizations can apply motivation theories in the workplace by:
* **Setting clear and achievable goals:** Employees are more likely to be
motivated if they have clear and achievable goals
...

* **Creating a positive work environment:** Employees are more likely to
be motivated if they work in a positive and supportive environment
...

**Answer:**
There are two main types of organizational conflict:
* **Task conflict:** Task conflict is caused by disagreements about how to
achieve a common goal
...

Conflict can be resolved in a number of ways, including:
* **Negotiation:** Negotiation is a process of communication and
compromise in order to reach an agreement
...
Which of the following is NOT a function of management?
* A
...
Organizing
* C
...
Controlling
* E
...
Which of the following is a theory of motivation?
* A
...
Herzberg's two-factor theory
* C
...
All of the above
* E
...
Which of the following is a type of leadership style?
* A
...
Democratic
* C
...
All of the above
* E
...
Which of the following is a type of group communication?
* A
...
Downward communication
* C
...
All of the above
* E
...
Which of the following is NOT a factor that affects job satisfaction?
* A
...
Work-life balance
* C
...
The nature of the work itself
* E
...
What is the difference between organizational behavior and human
resource management?
Organizational behavior is the study of how people behave in organizations
...
Human resource management is a
more specialized field that focuses on the management of people within
organizations
...

2
...

Maslow's hierarchy of needs is a theory of motivation that suggests that
people are motivated to satisfy their needs in a specific order
...

* Safety and security needs: These are the needs for feeling safe and secure,
such as having a stable job and a safe place to live
...

* Esteem needs: These are the needs for feeling respected and valued by
others
...

3
...


20

The four main leadership styles are:
* Autocratic leadership: This is a style where the leader has complete
control over the group and makes all of the decisions
...

* Laissez-faire leadership: This is a style where the leader provides very little
guidance or direction to the group
...

4
...

Communication is essential in organizations because it allows people to
share information, coordinate their work, and build relationships
...

5
...

There are many factors that can influence job satisfaction, including:
* Pay and benefits
* Work-life balance
* Relationships with co-workers and supervisors
* The nature of the work itself
* The company culture
**Essay Question (40 marks)**

21

Discuss the importance of organizational culture and how it can be managed
to improve employee performance and satisfaction
...
It is a powerful force that
can have a significant impact on employee performance and satisfaction
...
Employees in a positive culture are more likely to be engaged in
their work and to perform at their best
...

Managers can play a key role in shaping and managing organizational
culture
...

Here are some specific things that managers can do to improve
organizational culture:
* Be a role model for employees
...

* Communicate the company's values clearly and consistently
...
Organizational Behavior Exam
2
...
Organizational Behavior Test
4
...
Exam Paper with Answers
6
...
BBA Course
8
...
BBA Study Guide
10
...
BBA Curriculum
12
...
Business Administration Exam
14
...
Organizational Behavior Quiz
16
...
BBA Study Materials
18
...
Business Administration Course
20

---