Notesale: Turn your study into money

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Unit 1
1
1
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Therefore, all members of staff need
to be able to accommodate, and provide support for all residents, and their individual
communication needs
...
The assessment has to be performed
with a person centred point a view
...
Regular reviews
should be taken into account, to ensure that communication techniques and aids, are still
adequate and addressing the individuals communication needs
...
2 It is important to ‘lead by example’ in a proactive way, so that staff members follow the
examples I exhibit
...
I can support communication as manager in many
different ways, including the following:
 Ask people how they prefer to be addressed and respect their wishes
...

 If a person using the service does not speak English, translation services should be
provided in the short term and culturally appropriate services provided in the long
term
...

 Staff should be properly trained to communicate with people who have cognitive or
communication difficulties
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1
...
These
factors are sometimes known as barriers to communication because they prevent or interfere
with the person’s ability to send, receive or understand a ‘message’
...
4 Through a thorough assessment on the individual, to highlight their communication
barrier/problems, I will be able to implement plans to provide services, and aids that will
support the individual to communicate effectively
...

To determine the best course of action, and remedies that could be implemented, I undertook
an assessment of the care environment, to identify in which areas improvements could be
made in their home
...
In the near future, I hope this assessment will make our care home more user friendly
...
5 Carers use different forms of communication throughout a working day
...

Forms of communication vary depending on the individual and can be adapted to
accommodate all service users’ needs
...
Carers need a
variety of verbal communication skills to: respond to questions find out about an individual’s
problems or needs contribute to team meetings break bad news provide support to others
deal with problems and complaints
...

Some of these are referred to as body language
...

Signs, symbols and objects of reference
Care organizations sometimes use signs and symbols to communicate with the people who use
their premises (fire signs, food safety signs, visual timetables, food pictorial, etc)
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For a child, a cuddly toy may represent comfort and safety
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Human aids
These include people who work as: interpreters, who listen to a person speak in one language
and then communicate what they have said to a second person in a different language
translators, who translate what is written in one language into a second language (e
...
English
to Hindi) signers, who use forms of sign language to communicate what has been said or
written into a sign language, such as British Sign Language or Makaton
...
1 Communication is essential to provide an effective and efficient care
...
As
manager, we have to promote an effective communication in order to have in place strong
systems and practices
...

Therefore, a suggestion box is available for residents and families use, to ensure that service
users have the opportunities to express their thoughts and needs
...
Quality assurance questionnaires are directed out yearly to past and present residents
or families
...

All staff receive regular feedback on performance and recognition for their efforts
...

2
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3 I evaluated the effectiveness of communication channels within my workplace, I need
to recognize and implement communication systems for staff, residents and visitors
...
I evaluated communication systems I currently have in place
within my working environment, what they include? Are they effective? Or changes need to be
implemented to improve the communications?
Communication system scores: 1-5
System
Visitors Book
Staff Handover
Complaints Procedure

Score
4
3
4

Communications Book

3

Care Plan Recording
Policies
on
Confidentiality

4
4

1= very poor 2=poor 3=adequate 4=good 5=very good

Recommendations
Staff to ensure all visitors sing the book
Extra time allowed at start/end of shift for handover
Ensure all users are aware of complains policy and how to make a
complaint
Ensure all staff record appropriate and effective messages in the
communications book
Induction training on report writing/passing on information
Induction training on confidentiality/role responsibilities

2
...

My report contains the strengths, weaknesses and possible improvements for the most
effective handover
As manager I was responsible for overseeing these changes and informing and training staff on
any new procedures, to monitor and review its effectiveness and record the benefits or
negative impacts that may have occurred
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3
3
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These include:
 Procedures for booking doctor appointments for my residents
...
Ordering medications through an answering machine
service, summiting an online order form and through verbal communication, with a
reception or pharmacist
 The actions that I follow in the event of a resident being admitted to hospital
...

 I contact and liaise with social workers, regarding your residents and their needs
...

The systems in place to contact and arrange ‘visits’ from occupational health
specialists, physiotherapists and District Nurses

Communication between carers is essential for the understanding of duties each has to carry
out
...
In our care setting we have produced
allocation planners, the person coordinating the shift will fill out these planners as to
communicate to staff what, when and why duties must be carried out
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3
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3 Technology is advancing and technological aids can help us communicate e
...
text
messages and emails, computers on which we can record, store and communicate information
very quickly and efficiently over long distances
...

To encourage good ‘partnership’ communications, the systems need to be available, efficient,
effective, and benefit all parties concerned
...
In my experience with reporting
maintenance issues I have found this system to be ineffective and sometimes we are left
waiting for a repair
...

4
4
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Once an elderly individual with
a sensory impairment or a form of dementia has been placed into social care they must be
confident that the private information that is shared with trusted care workers remains
confidential
...
The issue of confidentiality is one of the fundamental principles in understanding
individual needs and meeting the need for care and support
...
With its inspection responsibilities it has the
powers to access, handle, and use and disclose confidential information without consent
...
They have guidance available regarding confidentiality in a document called 'Code of
Practice in Relation to Confidential Information' (2004)
...
The key principle, as we have seen, is
that information should not be disclosed or used further than was originally intended by the
confider without their permission
...

Processing in this context applies to the obtaining, holding, recording, using and disclosing of
their information
...
One of the responsibilities of the Data Protection Act is that information should be
protected against unauthorized or unlawful use, also accidental loss, destruction or damage
...

Undertaking a responsibility to protect privacy and confidentiality and staying within the
common law and Data Protection Act would be seen as potentially complying with the Human
Rights Act
...
The work of public authorities is
underpinned by relevant legislation
...

 Freedom of Information Act 2000
Whist this act allows and encourages an open and accountable approach to information and
decision making by public bodies, there are specific safeguards to protect personal and
confidential information from being accessible to the general public
...
It has its place in
considering other perspectives of confidentiality and relates more to corporate considerations
than perhaps individual or personal confidences shared
...
The act seeks to protect
'whistleblowers' from dismissal and victimization and thus promotes the public interest and
potential extra protection for vulnerable people in society
...
2 Some examples of the information sharing agreements within and between organizations
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3 My working practices adhere to and follow guidelines and legislation related to
confidentiality, and correct storage of personal information
...

 Correct archive procedures are in place for personal files
 Office premises have limited access for the general public
 Training records for staff members regarding confidentiality training courses

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Staff personal details are in locked filing cabinets
Service user personal/medical records are in locked cabinet
RIDDOR records



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