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COMM 2202-01
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Kinesics- Body Language
o Emblems  symbols like “ok”
o Illustrators  complement spoken words
o Regulators  hand movements
o Adaptors  nervous habits
Context- the physical location or setting in which the message is delivered
Organizational Communication- relevant information flowing between employees, between
various units, and between management and employees
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Common types include actional, interactional, and transactional
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Four major categories include: organizational understanding,
interpersonal communication, group and team communication, and public speaking
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Organizational Culture – the unique set of factors that creates the context of a given workplace;
includes commonly accepted attitudes, beliefs, behaviors, language, roles, procedures/rituals,
scope/space, relationships, rewards, and values
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Channel- the medium or means through which information flows within a system; usually
interpersonal or mediated
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Message- the information exchanged through communication; can be verbal or nonverbal
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Pubic Presentation- speeches delivered to large groups of people; can take a variety of forms
such as informative speeches, briefings, formal reports, transfers of technical information,
spontaneous reports, inspirational messages, and persuasive speeches
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Interpersonal Communication- communication between individuals; usually face-to-face, but
can be mediated (such as telephone or email)
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Workplace Communication Competencies- interaction between people, either face-to-face or
mediated, in which meanings and understandings are created so as to further the tasks and
relationships of the organization

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