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Title: Business Administration Unit 15 Task 2
Description: Business Administration Level 3 Unit 15 Producing Complex Business Documents Task 2 Letter
Description: Business Administration Level 3 Unit 15 Producing Complex Business Documents Task 2 Letter
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Chief Housing Officer
Westchester District Council
Town Hall
High Street
Westchester
WT1 1AB
__________________________________________________________________________________
Ref OW/CC
15 September 2014
Ms J Weiss
302 Bonnington Terrace
Westchester
WT1 2DB
Dear Ms Weiss
TOILET REPAIRS ISSUE
Thank you for your letter that we received on the 10 August 2014 about the issues you are
having with your new toilet due to our refurbishment
...
Additionally, in the tenants’ right to repairs policy the Council mentioned ‘’any complaints
should be addressed to the Repairs’ Manager at Westchester Councils’ main offices in the
Town Hall’’
...
However, the Council must admit that we did not perform all of the necessary procedures
that were needed in order to resolve your issue
...
Adding to this, noted in the
Tenants’ Rights and Policies, we failed to take responsibility to carry out repairs on Council
property – we fully take responsibility for our actions and we offer our sincerest apologies
...
You also stated in your letter that you wanted compensation for the damage to your carpet
...
Therefore, you will receive
no compensation
...
Some money from the Council may be given to
replace your damaged carpet, but you may have to pay the rest
...
The number you
will be able to ring at any time, is 07894561230
...
With regards to viewing and repairing your toilet, the earliest we can send someone out is
Monday 29 September at 3:00pm
...
Once again, the Council deeply apologise for any discomfort that you have experienced and
we can only prevent future reoccurrences
...
Yours sincerely
Chloe Cork
Senior Administrator
enc – Policy of tenants’ right to repairs
cc - Olive Wilson, Chief Housing Officer
Title: Business Administration Unit 15 Task 2
Description: Business Administration Level 3 Unit 15 Producing Complex Business Documents Task 2 Letter
Description: Business Administration Level 3 Unit 15 Producing Complex Business Documents Task 2 Letter