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Chapter 12-15 review
Chapter 12: Managing Human Resources
The strategic role of hrm
HR must drive organizational performance; it’s the
competitive edge
i
...
Integrate strategy
iii
...
The right people:
i
...
For improving quality, innovation, and customer service
iii
...
To apply new information technology for e-business
B
...
Strategic decisions are related to human decisions
b
...
Human capital is the economic value of the combined
knowledge, experience, skills, and capabilities of
employees
C
...
HR managers must stay on top of legal and regulatory
environment
b
...
Discrimination- the hiring or promotion of applicants
based on criteria that are not job relevant
d
...
Sexual harassment is a growing concern that is a
violation of the Civil Rights act
D
...
Becoming an employer of choice
i
...
Using temporary and part-time employees
i
...
Promoting work/life balance
i
...
Human resource planning
a
...
What is the volume of the business likely to be in the
next 5 to 10 years?
c
...
What types of engineers will we need?
e
...

Can we use temporary, part-time, or virtual workers?
F
...
Realistic job previews – provide pertinent information;
positive and negative
b
...
Innovations in recruiting:
i
...
internships – student exchanges low cost labor for
valuable work experience

G
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A
...


i
...


b
...


ii
...

a
...

c
...

a
...

i
...

iii
...

v
...

a
...

ii
...

iv
...

b
...

a
...

c
...

e
...

a
...

c
...

a
...

b
...

Managing Diversity
Today diversity is defined broadly in terms of:
Race
Gender
Age
Lifestyle
Disability
Inclusive model includes all ways in which employees
are different
Dividends of workplace diversity
Better us of employee talent
Increased understanding of the marketplace
Enhanced breadth of understanding in leadership
positions
Increased quality of team problem solving
Reduced costs associated with high turnover,
absenteeism, and lawsuits
Factors shaping personal bias
Prejudice – different is deficient
Discrimination – acting on prejudicial attitudes
Stereotypes – rigid, exaggerated, and irrational beliefs
Ethnocentrism-it’s a roadblock for managers
Your group or subculture is inherently superior to other
groups and cultures
Makes it difficult to value diversity
Business world and assumptions still somewhat
homogeneous

c
...

a
...

G
...

b
...

d
...

ii
...

iv
...

e
...

a
...


ii
...


Organizations are shifting from a monoculture view to
pluralism and ethnorelativism
Factors affecting women’s careers
Glass ceiling – an invisible barrier that exists for women
and minorities that limits their upward mobility in
organizations
Opt-out trend – women are voluntarily leaving the
workplace for various reasons
Diversity Initiatives and Programs
Enhancing structures and policies-to support diversity
Expanding recruitment efforts – internships, dev
creative ways to draw on unused labor
...

Gives employees chance to meet, interact and gain
professional ties

d
...


f
...

a
...

i
...

iii
...

E
...

i
...

a
...

i
...

i
...

a
...

C
...


b
...


Enhance your self-awareness
Self-awareness: being aware of the internal aspects of
one’s nature, such as personality traits, beliefs,
emotions, attitudes, and perceptions, and appreciating
how your patterns affect people
...

The Conflict:
It is important for the person to take care of the
environment
...


F
...

b
...

d
...

G
...


b
...

H
...

b
...

d
...


They are driving a car that is not environmentallyfriendly
In order to reduce this dissonance between belief and
behavior, they have a few difference choices
...
In the case of the
second option, their dissonance could be further
minimized by engaging in actions that reduce the
impact of driving a gas-guzzling vehicle, such as
utilizing public transportation more frequently or riding
their bike to work on occasion
...
Most people want to hold the belief that
they make good choices
...

Perception
Perception is the cognitive process people use to make
sense of the environment
Perceptual distortions – errors in perceptual judgement
Stereotyping: generalizing about group or individual
Halo effect: impression based on one characteristic
Perceptual defense: protecting oneself against objects
and ideas that are threatening
Attributions: judgments about the cause of a person’s
behavior
Attributions
Biases when making attributions
Fundamental attribution error – Underestimating the
influence of external factors and overestimating the
influence of internal factors
...
E
...
In reality, the business
needed a person strong in finance, numbers, etc
...
outside forces
...

Authoritarianism – Power and status differences should
exist within organization
...


J
...
Threat stress: stress that is
counterproductive and
presenteeism: people go to work,
but are too stressed to be
productive
Causes of work stress
a
...
Stressors arising from the
tasks required of a person
holding a particular job
ii
...
Interpersonal demands
i
...
Role conflict – occurs when
an individual faces
incompatible demands

Chapter 15: Leadership
A
...
Many styles of leadership can be
effective
b
...
Leadership is the ability to influence
people toward the attainment of
goals
d
...
A “people” activity, different than
administration and problem solving



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