Notesale: Turn your study into money

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INTERPERSONAL SKILLS FOR ENTREPRENEUR
WHAT IS INTERPERSONAL SKILLS
It is an ability to interact with one another, with people at home, work and how we perform those
certain type of activities and task work
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COMMUNIATION SKILLS THAT SET BUSINESS LEADER APART
LISTEN VS HEARING
Hearing merely has to do with our perception of voice and sounds, while Listen involves one’s mind in
order to understand the message
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ATTENTIVE LISTENING
His full attention is on the speaker, improving the understanding of the situation, the posture and
demeanor shows that his focus rest upon the speaker
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This is the reason
is called the ACTIVE LISTENING because it implies that we are taking personal Action to understand the
message and to add to the conversation
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MAINTAINING EYE CONTACT
Maintain eye contact shows that you are interested in the conversation, making him feel good, however
there is an important different between sustaining someone gaze and staring
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LET OTHER HAVE THEIR SAY
In conversation, if you interrupt too soon, you may lose the opportunity to learn some key information
and avoid the urge to being problem solving right away
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CHARACTERISTICS OF A GOOD LISTENER
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Establish good rapport with others
Attack issue not people
Are comfortable workings in team
Do more of listening than talking
Have genuine interest in understanding what other have to say

BARIER TO COMMUNICATION
ATTITUDE
Strong emotions like anger or sadness can taint one objectivity, being extremely nervous, having a
personal agenda or asserting a need to win the argument can make communication less effective
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LACK OF COMMON EXPERIENCE
It a great ideal to use example or stories, however, if the others lack the same knowledge or shared
experience, the this tool will be in effective
AMBIGUITY AND OVERUSE OF ABSTRACTION
Leaving things half said can leads to lack of clarity, which in turn lends itself into misinterpretation
JUMPING TO CONCLUSION
Making assumption before listening to all facts can be problematic in the and catastrophic at worst
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Public speaking anxieties are exceedingly common, to beat then avoid focusing on the negative and
practice positive self talk and visualization
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This connection helps an audience to put trust in you
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Knowing your topic will help you achieve your desire end
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Persuasive technique such as playing upon other, establish belief or inviting silence have
Established been proven to enhance any persuasive argument
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Understand that in win –win situation might not come the way you thought it was, in that
situation, be prepare with alternative
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Ask the right questions; understand what the other party wants from both material and
emotional perspective
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THE ASERTIVE ENTREPRENEUR: HOW TO BE HEARD IN BUSINESS
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Assertive communication tactics are those that best serve business dialogue by communicating,
assertively entrepreneur are able to be well received and understood timing, word choice, body
language and level of clarity all must be tweaked to ensure assertiveness
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Assertiveness depends on word choice; assertive sentence should be short and to the point
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g l believe this
memo should be re-written before it’s sent to all department, what do you think
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Clarity in communication is key, without it the intended message is lost and communication is
impossible without it
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RESOLVING CONFLICT
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Peace in work place begin with us, rather than reacting defensively to an unpleasant office
environment, we should avoid talking any negative personally and work toward an ideal
situation instead, it can be resolve through assertive communication, making an effort to
understand others and establishing healthy boundaries
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It important to both create boundaries concerning, what we will and won’t tolerate and to
communicate those boundaries with other, if those boundaries are crossed, we must be willing
to protect them in constructive manner through assertive communication
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When Entrepreneur exhibit intergrity,people can’t help but notice as he reputation for himself
as having integrity people are more opt to trust him for they know he is someone who can be
relied upon
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Emotion are mostly valid one can show their support for co-workers in crisis by letting them
know their feelings are valid as well
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