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Alexander Hansen

13410652

Assessment 3
Developing Academic Skills

By: Alexander Hansen
Tutor: Ms Pamela Arumynathan
Subject code: CU1022

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CU1022

Alexander Hansen

13410652

CU1022

Implementing ethical awareness within the hospitality industry without the absence of
maintaining customer satisfaction
Like many other industries, the hospitality industry is prone to all forms of unethical behaviour
and practices
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For example,
Authors such as Scott and Zeiger (2000), Haski Leventhal, R
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Gelles, R
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Whilst in contrast, authors such as Magen and Emerman (2000), Leedy and smith
(2000) argue against that motion for reasons they believe are greater than the benefits which may
be acquired from hiring such workers
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Any
unethical behaviour towards clients will have a detrimental impact on any given company –
which makes this topic very sensitive to many readers and authors who have a mixture of views
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Firstly, one of the main reasons for such precautionary actions is due to the risk of recidivism at
a workplace
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S
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Due to the high numbers of recidivism, it is
comprehensible why many employers are reluctant to allow convicted felons to apply or work in
social programs
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As the risks of “secondary victimisation” Leedy and Smith (2000) is considered,
the potential benefits may not outweigh the potential costs if this were to occur
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Alexander Hansen

13410652

CU1022

The risk of customers potentially gaining knowledge of the fact that some of the employees are
convicted felons may be lead to detrimental effects regarding customer trust and loyalty
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Cobb and Jordan (1989) reported
that clients may become distrustful or take offence if they learn their social worker is a convicted
felon
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Inequality and discrimination are a contemporary concern in modern day society and the
possibility of eliminating these characteristics are slim as they are based on an individual’s moral
compass and views
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are characteristics of unethical behaviour within a workplace
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Thompson (1963) Assumes that respect and recognition is
greater than material wealth
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As the hospitality industry requires prevalent interactions with employees and workers, it is
crucial that workers remain socially capable in this field as digitalisation cannot replace human
contact
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If they felt as if they were
being treated unethically, they would rate their experience to be low, (which in relation to the
importance of guests to this industry) will fall along with the hotel’s ratings
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Alexander Hansen

13410652

CU1022

As the hospitality industry focuses on providing services to a large amount of clients and
requires the hiring of large amounts of workers, it may be sensible to increase surveillance within
the industry – with customer privacy in mind
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Whereas the Disadvantages are: privacy, costly, vulnerability, and cannot stop theft
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Some organisations view ethics as a constraint on their profitability, they believe that
profits and ethics are inversely related
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The hospitality industry faces many
complex ethical dilemmas as they range from tourism to restaurant-based industries
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The term ethics is becoming much more important and the use of it is becoming more
ubiquitous, thus making it important for future generations and current millennials to learn the
values of it
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If an individual learns the right way to be in a business and
to work ethically, then there is no stopping how many others it will affect
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d
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By giving the appropriate tools and resources to current millennials and
future generations, not only will employees be able to walk away with job experience and a
salary – but instead possess increased awareness in how to become more culturally and ethically
competent
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As
mentioned earlier, satisfaction level is contingent on how the customers “perceive” they are
being treated during interaction with a staff member
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Creating a strong ethical environment would lead to many benefits such as increased profits,
better employee-client relations and management efficiency, promoting job satisfaction which
will also have a positive impact on customer experience
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The practice of ethics is an example of how
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Alexander Hansen

13410652

CU1022

altruistic actions can increase the long-term health of a business and the community in which
they prosper
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d
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& Scheers, C
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doi:10
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, Gelles, R
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, and Cnaan, R
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(2010)
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International Social Work,
53 (1), 87-100
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1177/0020872809348949

Riikka Vuokko, (2008) "Surveillance at workplace and at home: Social issues in transforming
care work with mobile technology", Journal of Information, Communication and Ethics
in Society,Vol
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60 – 75 DOI: 10
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; (July 2007), Dignity at work: Broadening the agenda organization,
4:16-29, DOI: 10
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(2012, July 25)
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proformascreeening
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(2016, November 14)
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Retrieved from a1securitycameras: www
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com/blog/advantage-anddisadvantages-using-security-cameras/

Nadel, S
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d
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Retrieved from
Hotelexecutive: hotelexecutive

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