Notesale: Turn your study into money

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BTEC Level 3 Business Management Extended Diploma 1st Year Documents
(Marked & Passed) Pass Criteria
Unit 1 (Passes)
Unit 1, pass 1
Gateshead College (non-profit organisation)
The main purpose of the college is to ensure students of all purposes accomplish their goals and aim
in their academic years to highest standard possible
...
g
...
The college also provides services to students such as gyms,
restaurants, cafes and many more
...

Gateshead College was founded in November 15, 1955 at Durham Road in Low Fell, Gateshead
...
The college moved into a £39 million
new main site located at the Baltic Quayside in Gateshead
...
g
...

The college has grown rapidly over the years through investments that have created new facilities
and opportunities such as the wide selection of places to eat at the college
...
More
than £75 million has been invested in to the college and its unique campuses
...

Gateshead College has in total 6 campuses located around the quayside area, these are:






Baltic Campus, Gateshead Quays
Skills Academy for Construction, Team Valley
Skills Academy for Automotive, Engineering, Manufacturing & Logistics, Team Valley
Academy for Sport, Gateshead International Stadium
Auto Skills Centre, Team Valley



Skills Academy for Sustainable Manufacturing & Innovation, by the Nissan UK plant,
Washington, Sunderland

The college has hundreds of staff covering a wide range of jobs from teaching to catering
...
The local council of gatehead, Newcastle and the college’s board of directors puts the
college in direction with the leading governor of the college Judith Doyle
...

Gatehead College is also a non-profit organization and would also fall into the tertiary business
sector
...

To increase in sales every year and to keep a sustainable rate of income
...
Also to
provide services to their customers
...
They are a team of over 500,000 people in 12 markets dedicated to providing the most
compelling offer to their customers
...
Tesco was
founded in 1919 - Hackney, London, England
...

Tesco has grown massively over the year now having hundreds of stores over the UK and Ireland
also Scotland they are now an international company with stores all over the world
...
They have many
businesses which are:


Tesco UK



Tesco India



Tesco Malaysia



Homeplus



Tesco lotus



Tesco Czech Republic



Tesco Hungary



Tesco Ireland



Tesco Poland



Tesco Slovakia



Tesco Kipa



Tesco China



Tesco Bank



Dunnhumby

Tesco’s annual profits last year and this year were:
52/3 weeks
ended

Turnover
(£m)

Profit before tax
(£m)

Profit for year
(£m)

Basic earnings per share
(p)

22 February 2014 70,894

3,054

2,259

32
...
97

They made less profit last year than this year I think this is due to rivals such as ASDA and Sainsbury’s
gaining more customers that would usually shop at Tesco’s
...


Stakeholders (unit 1 pass 2) Hamza Ahmed

Gateshead College
Employees – They are one of the most important stakeholders of a business as they provide their
skills and carry out services e
...
finance in exchange from money (The amount will vary)
...
Well
trained and organized employees who are experienced in the given field of work are highly prized by
businesses and will often receive a bigger pay check for their services
...


Customers – Customers are the biggest contribution to a business
...
A business
will usually conduct many forms of research into their audience/customers to further develop their
products/services to the customer’s needs
...
Take Tesco for
example they have a huge programme which allows their customers to gain point depending on the
amount of money they spend in store or online shopping at Tesco
...


Suppliers – These stakeholders are a vital contribution to a business’s success
...
This is why a strong link and communication between the business and a supplier is key to
ensure the best possible outcome of the business
...


Competitors – Competitors can play a huge part to the overall outcome of the business
...
this is why huge companies such as McDonalds and Mercedes
pay millions of pounds every year indulging into important research and effective strategies to
ensure they do not fall under the weight of their rival and grow in the industry
...


Pressure groups – pressure groups focus on bringing awareness to a subject or cause through
extensive research, social media and insane viral growth depending on the subject/cause
...
Pressure groups usually step
into the situation when a business/company fails to meet requirements and cause a harmful effect
on a situation because of their faults or bad decisions while knowing the effect it will have on
people, place etc
...

Employer associations – Employer associations is a term used to describe companies who provide
their services which helps develop an employee’s skills within the job
...

Community – The community plays a role in providing the college with good reviews, students and
more
...
The
community would interact with the college on a regular basis
...
The community can also visit the Brasserie for meals (a restaurant in the college) and
also book an appointment into the hair & beauty salon
...
The Board of Governors sets the college’s vision and direction
...
They have a very important role as they guide the college
...
They have one the biggest impacts on the business
...
The employee
would have to work very effectively to receive the highest perks
...
g
...

Customers – these have the biggest effect on the business and that alone makes them a stakeholder
...
Tesco offers many
things to their customer which the customers provide money in exchange e
...
banking, Tesco mobile
and shopping
...
g
...


Suppliers – these people supply Tesco with all of its products
...
Tesco would pay the suppliers to give them
products of a wide range
...
The fact that they need their products
and need them on time is a very important factor of the supplier’s job
...

Competitors – these are businesses like Asda and Sainsbury’s
...
The other businesses
would compare their offers with Tesco’s and try to beat them so they gain more customers
...
For example when Tesco release a new product Asda would want to sell that
too so they would reduce the price that Tesco are originally selling it for
...

Pressure groups – play a massive part of Tesco’s success because the public and government will hear
what these people say about Tesco, this makes them a stakeholder
...
Such
as the “Tesco horse meat scandal” this is when Tesco were not receiving legitimate products from
their suppliers and were selling horse meat instead of regular beef
...
This event severely damaged their reputation leading to mass profit loss as
customers started to shop elsewhere as they did not trust Tesco’s products
...
In exchange, members receive information designed to help
them improve the functioning of their jobs and the functioning of Tesco
...
They have very significant impact on one another e
...
if Tesco
was no longer a member of the association this would result in them not performing as well as
expected leading them to loss of funds and many other effects
...
They give organizations in retail a bigger voice to put forward their views
collectively about things that affect them
...
Enabling them to share more and receive key
information that will affect their business
...
Tesco provide many things such as ATM’s and superstores for their community
...
g
...
If Tesco stop doing things for the community they will not be receiving their
custom e
...
if a Tesco superstore closes down for relocation they will lose their customers in that
community as they have moved so the customer of that community will shop elsewhere instead of
Tesco as an Asda might be nearby
...
The horsemeat scandal at Tesco was when they sold horse
meat instead of normally meat
...
They also take part in many
community fund raisers to help support various causes
...
The owners
would point it in the right direction and the shareholders buy shares of Tesco
...
The shareholders would buy a share of the business meaning they own a share which they
can trade
...

Unit 1 pass 3

Gateshead College
Human resources - Human resources is the set of individuals who make up the workforce of an
organization, business sector, or economy
...
The human resource department also makes sure the staff and students are satisfied
with their positions and offer services if needed
...

Finance – Responsible for wage, budget, tax, vat, purchases and many more they have to decide
whether to buy products from a supplier or not
...
In the college the people who handle the finance would pay for things like supplies and the
food needed to serve at the restaurants and the canteens
...

Marketing – Attracting more customers to the business they also finalize the sales and marketing
differences
...
They would be in
charge of the colleges advertising to find and introduce more potential students to the college
...
The
marketing department here in Gateshead College also provides and develops effective strategies
which the college then uses towards recruiting, education, keeping up with competitors and more
...

IT – They are responsible for all the systems such as computers and are responsible for making sure all
systems are working efficiently, they are also responsible for other things such as servers and more
...
The IT department has to ensure they are working efficiently all the
time
...
They handle most
of the technical related things in the college which is very important
...

Facility’s – These play a great part to the success of the college
...
Over the years the College had built and developed campuses, buildings and
services such as the restaurants to a very high extent
...
Gateshead College has a vast number of
facilities all of which have been funded by various investors such as the council and board of
governors
...


Tesco
Human resources – The human resources department at Tesco have a very important job
...
They are also responsible for the community events
and activities held by Tesco for example in 2012 Tesco recruited 20,000 young participants which they
trained to work in specific fields in Tesco, enabling them to gain the hand on experience required to
seek work in the field they were trained in
...
The staff at Tesco would rely on the HR
department to handle any questions or issues regarding their current job at Tesco
...
They
process things such as energy costs, maintenance, wages, facility expenses and much more
...
The main duty of the finance department is to maintain a
strong link between Tesco and its suppliers, as Tesco sells thousands of products they have to be
accounted for and processed by the finance department
...

Marketing –The marketing department in Tesco have a very important role
...
They also have to maintain Tesco’s
social networks such as Facebook, the marketing department makes sure all information provided in
said social networks are valid and up to date
...
Over the years Tesco’s marketing department has developed highly
affective strategies that have enabled them to see through difficult times such as the Horse meat
scandal in 2012 were sales and popularity at Tesco plunged below critical levels and Tesco was funded
with a £1,000,000,000 kick starter which placed them in their current position
...

IT – The IT department at Tesco are a highly trained and experienced work force
...
The
IT department would indulge into research to find new systems and technologies which could be of
great use to Tesco and then would present their findings to the Finance department
...

Facility’s – The facilities at Tesco are a very fundamental part the Tesco’s success overall
...
The facilities at Tesco have to be maintained properly and if a
development is in place for a specific part to a supermarket all supermarkets have to updated as well
...
As Tesco

expands into various locations around the world they have to indulge into research and affective
strategies that will improve their facilities overseas
...


P4: Explain how their style of the organisation helps them to fulfil their
purpose
...
”

Values:
These are their key (main) values
...
“Service & Staff: a key priority for the
UK business in the coming year is to ensure service is a point of difference for us and to deliver
excellent customer service for every customer on every shopping trip
...


Strategic Objectives:
They plan to achieve their goals by:
●Service & Staff: a key priority for the UK business in the coming year is to ensure service is a point
of difference for us and to deliver excellent customer service for every customer on every shopping
trip
...

●Tesco also plan to create a bank from scratch as they feel they are in a financially stable position to
do so
...


Strategic Planning: Long term future planning
In the long run they plan to pursue disciplined International growth
...

●Ireland, Czech Republic, Hungary, Poland and Slovakia – markets where they are focused on holding
their position and improving returns
...


SMART Objective
Objective:
To sell 20% more dairy products per week in the next year"

Specific:
Yes indeed this is specific as it shows a goal, a time frame and also a product intended to improve
...


Measurable:
It is measurable as Tesco have seen an increase of 7% in dairy products sold around the country from
their Tesco stores this year
...
Personally I
think they will achieve their goal of a 20% after analysing the statistics
...
I also think this is realistic by the rate which the percentage is growing
...
The
time frame which has been set is by the end of this year which in my opinion is a good time frame
...
Also to ensure they are in a focused and comfortable environment while
studying towards their course
...
g
...
They could achieve this by adding a new games room facility were the
student could spend some of their free time at to be relived from course work
...

Partnership - We will work in partnership with others to achieve our vision and share greater
benefits
...

Purposeful - We are focused, effective and accountable
...


Strategic Aims:
Gateshead College’s strategic aims are to collaborate with many companies enables the college to
use their resources and to introduce more opportunity’s through their partners
...
They specialise in Leadership & Management; Health & Wellbeing; and
Business & Personal Development
...
Here are some of the financial objectives: Conduct Environmental Impact Assessments of all
college courses and processes and Apply and attain an Environmental Accreditation iso 14001 or Eco
Campus
...


Strategic Planning: Long term future planning
The college has many long term objectives such a: “Build our relationships with the best-in-class
businesses, entrepreneurs, and community stakeholders
...
And also “Grow our business; diversify income
streams and develop new markets aligned to employer needs and the career choices of our
students” as this is every colleges main long term objective as they prioritise their students
...


Measurable:
Yes this is measurable as there have been a number of new bins being placed all around the college
and the time frame they set was achieved
...


Realistic:
Yes this is a realistic goal as the timeframe works around the objective
...
Also it is realistic as this objective is very simple
and requires not a great deal of effort to carry out
...


Pass 5 – Unit 1
The Economic Environment





Inflation --GDP --Unemployment figures ---

Economic Data Table
Economic Data
Table
UK

GDP
...


Unemployment rates
...
7%

1
...
9%

1
...
8%

P5

How GDP affects a business –
The Gross Domestic Product is the economic measurement of all finished goods and services
produced by all workers and companies within the borders of the UK
...
Hence,
business affects GDP
...


Effects of unemployment (US)
Almost half of unemployed workers in the United States experience mental-health problems
...
” One-quarter have lost
their homes or are close to it
...


How inflation can affect a business (US)
One of the Federal Reserve's responsibilities is to reduce inflation
...
The relative purchasing power of the dollar drops and suppliers
respond by increasing their prices
...

How inflation can affect a business (UK)
In any economy, prices are rising and falling all the time - some rise by quite a lot and others will fall
...
This can make the
prices at businesses rise resulting in the loss of customers/consumers ultimately resulting in a
bankrupt business
...

Gross domestic product – GDP is the monetary value of all finished goods and services produced in
a country in a specific time period, though GDP is usually calculated on a yearly basis
...
It includes everything
produced by all the people and companies that are in the country
...

When GDP is low it will affect McDonalds as lower GDP means a more unstable economy ultimately
creating a more difficult environment for everyday living as the prices of good will rise
...
Their 99p saver
menu was introduced in the early 90’s and has not changed since
...


Effects on Effects on Tesco
...
e
...
A lower GDP would
mean: more unemployment, less security and less money in circulation and so less consumption so
less turnover for Tesco
...
But if the GDP is low it will result in
the opposite, people will have less money to spend in Tesco
...

This effect of turnover applies to both countries US and the UK
...
8bn in the UK
...

Unemployment figures mean the rate of people who are unemployed in a certain country for
example Unemployment in the UK fell by 63,000 to 1
...
Referenced for the
national BBC website
...

In a country where unemployment figures are rising it will have a number of effects on a business
...
Here are some
of these effects:
•Lower consumer spending = lower demand for income-elastic products (this can be tackled by
their saver menu)
•Demand for inferior goods (lower price, quality) may increase,
•Greater supply of labour – potentially lower wage/salary levels
•Unemployment creates insecurity in the workforce; potentially a cause of lower morale and demotivation
•Danger of lost skills for industries as a whole

Effects on Tesco
...
This would
affect Tesco Tesco has announced that it will create 20,000 new jobs in the UK over the next two
years, in a bid to tackle growing youth unemployment and they announced this in 2014
...
Unemployment figures mean more people will less disposable cash, resulting in less
money being spent in stores such as Tesco
...


Inflation
...
Central banks attempt to stop severe inflation,
along with severe deflation, in an attempt to keep the excessive growth of prices to a
minimum
...

Effects on McDonalds
...
McDonalds are an
independent company they grow all their ingredients at farms so they are not affected by the rising
costs of goods as other companies would be
...
As the price of goods and food go up everywhere else the prices at
McDonalds usually stay the same but sometimes could differ from external factors such as a poor
harvest and their saver menu that was introduced in the 90’s has not changed since
...


Effects on Tesco
...
They would have to increase the price of a lot of their
products resulting in the customers not being satisfied with the value
...
Their competitors
will seize this opportunity to introduce new prices and will steal their customers as they will have
more appealing prices
...
What will happen if
organisations fail to do this?
 Give an example of an organisation/s that has/have not done this and explain the
consequences
...
This
states that they are working
towards a zero carbon emission
company and plan to attain this
goal by 2050
...
6 people were arrested
during dawn raids today (Tuesday
8th March) - 4 for suspected
waste offences and 2 for
suspected human trafficking
...
The
investigation is also looking at
links to an abandoned waste
transfer site in Orpington run by
operators Waste4Fuel
...

Overseas: An oil company in
America called Tanker Oil
industries operating in Tennessee
have been found releasing
harmful chemicals into a nearby
river unknowingly
...
The case is currently
undergoing inspection and the
company is being fined and
forced to face many lawsuits
against its actions
...
They will be
also be paying an expensive
fine to restore the damage
they have conducted in the
environment in Bristol
...


Managers - For the Tanker Oil
company similar
consequences will be forced
upon the company and its
mangers
...
The
managers will be facing
serious decision making
situations in the fourth
coming weeks due to the
pressure placed upon them
after this incident
...

Their customers would not
feel comfortable providing
the company with waste
product after this incident as
they would fear the
environment will be damaged
due to the company’s
conduct
...
This is due to the
incident which has had a
serious impact on the
environment, residents and
customers of Waste4fuel in
Bristol
...
The customers will
see a halt in the extraction
and distribution of the oil
products as construction will
be taking place in the
company’s refinement
section to replace the pipes
...
This could
cause a huge chain effect on

various companies in
Tennessee
...
Many companies in
the UK offer many campaigns and
enrolments for enhancing an
individual’s skills or a group of
people’s skill set
...
g
...


Staff – The workforce of Tesco
will see many changes such as
new employees being placed
into specific roles
...
During
this time the employee’s will
have to opportunity to
experience diverse fields of
work tapping into new skills
and creating an effective
team effort in Tesco
...
The managers
who manage a specific Tesco
store will be in charge of
providing these for the new
recruits of Tesco
...


Oversees: A company in America
called The Future are responsible
for providing their local
communities with the education
and skills needed to develop them
into a specific field of work
...
They enrol
an individual like a college into a
training course which will enable
them to gain knowledge, skills
and experience in a chosen field
of work
...


Customers – the people who
train there are given a huge
opportunity to enhance their
skill set to go into work with
the knowledge and
experience they need
...
That what this company
does it provides that
knowledge for an individual to
find work
...
The company holds
many community events in
2011 they held an event
where many people attended
to advertise or sell their
unique products to the
masses
...
All
which are funded by a small
health organisation called the
UFN

Managers & owners –
Amazon avoiding tax will
actual make more money for

Investors – The investors of
Amazon will be likely to
invest more money into the

Taxation
UK: News reports this year
claimed that almost half of
Britain’s leading companies were

failing to comply with the law by
avoiding paying their taxes
...
Online retailer
Amazon was accused of using
Luxembourg as a location to
dramatically reduce their tax
obligations in the UK
...
8m
in corporation tax in 2011,
despite its £3
...
The
company justified these figures
claiming they only made seventy
four million

the company of course this is
illegal but companies often
break the law to maximise
their profits
...
35bn in 2011 and
just £1
...
This
means the owners and major
stakeholders of Amazon are
making more profit avoiding
tax payments
...


Oversees: Merck & Co Inc
...
S
...
S
...
, securities filings show
...


Managers & owners – The
owners of this company are
making huge sums of money
avoiding tax but they are on a
thin rope as the government
are closing in on them
...


business as there is now
more money circulating
inside the business due to
major tax evasion
...


Government – the
government have a huge
interest in this business as
they want to seize the tax
they owe them and seize any
future tax
...
This could
happen as the company if
very close to being exposed
of evading tax
...

Customers were unknowingly
buying products that
contained meats not suitable
for consumption as the fraud
uncovered the media, their
customers and directors of
Tesco were shocked to see
their sales and annual revenue
plummet as they had lost the

CEO’s & Managers - The head
of Tesco were not only facing
lawsuits for failure of obligation
of the Act, they were facing
financial ruin as many
customers diverted away from
Tesco as they did not see their
products fit for consumption
...
It had such an
effect on Tesco that they
launched a £1,000,000,000
turnaround after issuing a profit
warning in 20 years
...
As nearly 1 third
of all Tesco customers diverted
away from Tesco stores after
the incident
...
Some of these
changes included nausea, skin

trust of their customers
...
It could
have contained harmful
pathogens and diseased
affecting all of its consumers
...
Tesco soon
recovered
...
Their
store in Miami contained a
water dispenser where
employees could grab a cup of
water whenever they pleased
but in 2012 the store’s
manager refused to spend the
money to replace the filtering
system inside the dispenser
which hadn’t been changed in
2 years
...
2
of their employees filed a
lawsuit against the manager
and demanded that the
machine should be replaced
...
Like-for-like sales there
plunged 15
...
In the Czech
Republic, sales dived 9%; in
China, where Tesco announced
major expansion plans, sales fell
nearly 5%
...


irritation and some claimed the
product had Psychological
effects on their mind
...
This incident
resulted in the manager paying
a lot more money for the
mistake he made as if he
replaced the dispenser from
the beginning he would have
had to pay the fines, the
manager clearly violated the
health and safety act and faced
a very expensive outcome
...
The bad publicity
acquired from this incident
could have a very major effect
on the business as customer
would seek their products
elsewhere knowing that the
company violated the simplest
of acts and does not ensure the
full safety of their staff
...


Manager - The manager of the
online company was not only
forced to pay the fine of £1300
and a full refund to Phil but
explained that this was a result
of the company going bust
meaning he paid off one of
many of his creditors with the
money Phil gave them for the

Customers - This would have a
very negative effect on the
company’s customers as they
would not trust the company
enough to make a purchase,
fearing that they might and
probably will get scammed
losing their money and
receiving no product
...
On the day of the
delivery the sofa did not arrive
and Phil lost £350 and revived
no sofa, he then called the
company but they refused to

give him a refund and told him
the sofa was dispatched 3
days before the expected
delivery date but 2 weeks had
already passed
...
He won the case in
court forcing the company to
give him a full refund and to
pay a fine of £1300
...
He then
waited 2 months and no TV
had arrived
...


sofa but did not provide the
sofa to Phil, it was all an
elaborate plan to steal Phil’s
money to pay off his debt
...
This
was all the result of an
improper sale to the buyer
...

All orders would be signed off
as paid & delivered from him as
he would review all the orders
weekly to see if they were
correct
...
This would also
mean he would have a hard
time being accepted in job as
this would come up when he
applies for one, affecting his
future career paths
...

The customers would be forced
to purchase their goods
elsewhere as they do not see
the sofa company reliable to
provide good quality sofas for a
cheap price
...
The ad publicity
gained from this incident
would surly make that choice
harder to make resulting in loss
of customers due to a lack of
trust for the company when
making a secure purchase
online
...

The statement alleged that the
companies had entered into
an agreement which
prevented members of the
association - including
themselves - from advertising
their fees or discounts in the
local newspaper, The Surrey &
Hants Star Courier

Members responsible - the
members carried out the action
of this business will have the
biggest effect on the situation
as they are the ones who made
the decision for the business so
they will be reasonable for
facing the consequences
...
Not only will they
have to face the law they will
have to face the customers who
have been affected by the
situation
...
Some
customers may have purchased
a product from the company
without knowing the fees and
discounts which could lead to
many legal issues and the
customer demanding
compensation for the
company’s actions
...
6m for
breaching competition law
after sharing confidential
details about the pricing of its
commercial loans with rival
staff at Wells Fargo
...
This
situation will have to be
addressed with the public for
reassurance for their customers
etc
...

Customers – Their customers
might feel vulnerable regarding
their personal information such
as bank account details, they
will address this in many ways
with the company such as
Social media, Protests and
other means of bringing
awareness to a situation
...


Social Issues

Effects on customers of
Santander

Effects on staff in Santander

Celebrity Culture - Companies
get celebrities to advertise
these kinds of products (Kalvin
Klein Briefs) because they know
that our perceptions of value
are actively influenced by fame
...
This is generally the
same scenario everywhere in
the world as well as the UK
...

This would have a positive
effect on their customers
viewing the advertisement, as
they would be more likely to
buy a product or service
(analysed with statistical data)
and would remember the
advertisement more clearly
when it features a celebrity
...
This could
enhance their vision of the
company and will generally
make them feel pleased to be a
part of the company when
working alongside these
celebrities
...
There is nothing
wrong with that, as it allows
innovative ideas and concepts
to be shared with others
...


This will have a number of
impacts on any and every
business as their can either
use it to their advantage or it
will shatter their very
existence
...

Managers – The publicity the
managers and CEO’s of this
company is very important as
their comments will have an

UK: When AMV was founded
35 years ago with the simple
ambition of becoming the best
communications agency in the
UK
...
They
work with 88 brands and have
received numerous awards for
their advertising and publicity
strategies which always work
effectively and efficiently
...

The business would pay a
monthly fee for their services
and AOA would then conduct
research into their field of work
and find the best strategy
suitable for their customer
...
The existing
88 brands that work with this
company are profiting from
their wide range of effective
advertising and marketing
strategies
...
This is
important for the direction the
business will be headed in and
also provides reliability
towards the link between the
business and AOA
...
The managers of this
company have worked
relentlessly to provide their
customers and brands with
highly effective Advertising and
publicity strategies which
always work
...




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