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Case Study
Customer care within Nail Brothers Ltd
In each organization is essential to understand the structure and how
they work, and what they offer
...
Example, Thomas Cook which was the first tour operator son after
the revolution Industrial, establishing, a good report with the
costumers, understanding what the costumer need and want
...
Having a good costumer care is important because it give the
positive attitude and responsibility, such as: Asking costumer
Feedback, and in base that the organization know what going wrong
and take next steps to repair, and give to customer what they want
...
In theory Costumers care is look after costumers, meet they needs
...
A company or organization don’t do feedback not grow and not
make for any business, having in future decrease on the business
...
Look after your customers
and they will return again and again
...
Look after your employees and they will look after you
...
Once is grow, the company as the opportunity
to expand, such us Thomas Cook
...
Feedback can be gained
via many different ways such as customer service questionnaires,
focus groups, Q&A sessions, suggestions boxes etc
...
An organization must understand two principal key issues;
What the costumers requirement are
What there want capitalise / can wee give to costumers what they
want
...
Costumers care in the tourism industry as the importance,
Example Hotel, must employee right people to respond in
good manner to the customers, such us bar, valet, and as well
from the back room such us Restaurant, when working in hotel
and stay in direct contact with the consumers, is important the
company to training the member of staff to
Be polite
Respond in positive manner to the client
...
Training is important as well the employer must identify the
right people for the right
...
“Customer care requires system of work designed to maximize
your customer’s satisfaction
...
ability-profetionaltraining
...
uk/course
id=17 date17-03-2010
Is important to the organization because having the right
customer care, will help on grow and expand business