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Usage of ARENA Simulation Software in Queue Theory

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Queuing lines happens in our daily life activities, such as to purchase a movie ticket, to pay
bills, , to pay for groceries and food and also to cash a cheque
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A long queuing line shows that the service facility has a low service quality and it inceases
waiting time
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A queueing line forms because the customers have to spend an amount of time to wait before
getting the services
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The purpose of queue theory

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To provide an idea improvements to increase the performance of the waiting line system and
to serve customers faster than they arrive
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Customers should not be waiting too long, if not, they will go elsewhere
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Company must understand completely verbal relations and practicals between customers’
satisfaction, after-sale behaviours and service quality then they can imrpove the service
quality
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Service quality influence the market share, production rate, capital return, decreasing of
costs and capital return
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The purpose of Simulation

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Simulation is the art to imitate a real-world situation which can represent a system or create
the illusion of reality that incorporates time and changes that occur over time

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Simulations can be applied to control real systems
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0 ARENA Simulation
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This software is able to generate a great deal of simulation models through generating and
providing graphic simulation patterns and analytical models

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An experimental graphical model is built by placing modules in the
graphic window, which represent processes or logic
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To generate operating cycles that represent actual operations (Coronado & Pablo, 2018)

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Number of customer arrivals and departures, queuing time, service time and waiting time for
each customer were calculated
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Improvements of a motor vehicle inspection station through Arena Simulation and motion and
time study techniques
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8%
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Simulation for the services provided by post office
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(Sajadi, 2018)
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Suggesting a new pickup counter to reduce
the queue time
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To model and simulate hybrid battery swapping stations
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(Imani, 2018)
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It works with different types of building blocks that may represent trucks, shovels, crushers,
waste dump location, and dynamic processes such as loading, traveling and dumping
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In addition,
the functionality of the software allows analyzing cycle times because the probability distribution
based on field data is shaped to scholastic variables
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References

Amit, N
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A
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Using Simulation to Model Queuing Problem at a Fast-Food
Restaurant
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https://doi
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1007/978-981-13-0074-5
Coronado, V
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(2018)
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Imani, F
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A Simulation Study of Battery Swap Station with Fast Onboard Charging
Modeling and Simulation of Hybrid Battery Swapping Stations with Fast Onboard Charging,
(February)
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M
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Simulation process of Isfahan post office using Arena Simulation process of
Isfahan post office using arena Somaye Sharifi , Sayed Mojtaba Sajadi and Mohammad
Mahdi Tavakoli *, (January 2014)
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org/10
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2014
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, Singh, J
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(2018)
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