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Online Car Rental System using Web-Based and SMS
Technology
Chapter · October 2017
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CRINN, Vol 2, Oct 2017
Article 27
Online Car Rental System using Web-Based and
SMS Technology
Mohd Nizam Osman, Nurzaid Md
...
This
paper described a notification-based content alert and web-based system using
SMS technology
...
The main purpose of developing SMS-based content alert for car
rental system is to reduce the cost and time consumed, which is beneficial to
the car rental agencies and customers
...
This system was developed based on System Development
Life Cycle (SDLC) using the waterfall model as a methodology
...
Results of the system evaluation
showed that overall were satisfied with all categories respectively
...
Keywords: Web-based system, SMS technology, car rental system, SDLC, user
acceptance test
...
In Malaysia, car rental service increasingly becomes
the preferred option for most people, especially among students
in campuses and universities
...
Besides, the raising taxi fares
and inconsistent bus arrivals in Malaysia continue to discourage
people from taking up the public transport
...
Many organizations used web-based system that can be
integrated with SMS technology because most people often used
mobile phone that gives convenience to the users who are
familiar with SMS technology
...
, 2013) and private
sectors(Ghoreishi & Shajari, 2010)
...
The changed from the traditional
car rental system to the digital system is predictable
...
Currently renting services are given based on
manual work, which includes a lot of time and resources required
is also increased because each process requires different
resources
...
Therefore, the online car rental system integrated with
SMS notification was provided and supported the customer for
the reservation, assist management in knowing rental car
inventory at a specified time and notify the customers about the
availability of the car reserved, which support the satisfactory
service to customer and support the company‟s operational
processes
...
, 2017; Li,
2013; Qurratul, 2012)
...
Besides, a mobile phone is an
essential medium to communicate, interact or device to gain
knowledge (Asmara & Aziz, 2011)
...
SMS text message is also possible to be send
from computer to recipients by using GSM modem and SMS
gateway as a transmitting device
...
It becomes a need of the
generation as it makes the work faster and hazel free
...
Furthermore, many car rental agencies are still using traditional
methods by manually notifying the customer using phone calling
...
Most of the car rental agencieshave no automation system to
ISBN: 978-1-387-00704-2
279
CRINN, Vol 2, Oct 2017
notify the customer to return the car and take the reservation of
the car when it is available
...
Methodology
The web-based car rental system integrated with SMS
technology has a very user-friendly interface
...
The new data can be added or an existed data can be edited
or deleted too by administrators
...
For security purposes, all customers
need to create a new account before logging in or he/she can log
into the system with his/her created account before they can
make a reservation for a car
...
This system
becomes very helpful for employees, administrator and
customers
...
Mobile
phone
Employee/
Administrator
Customer
Customer
Web-Based System
and
SMS notification
Base
station
Database
Figure 1: Car Rental System Architecture
ISBN: 978-1-387-00704-2
280
CRINN, Vol 2, Oct 2017
The Software Development Life Cycle (SDLC) was used to
develop the web-based system and SMS notification
...
The process is associated with the
waterfall model which consisted of five phases such as planning,
analysis, design, development, and evaluation
...
Planning
...
From the information gathered, all
the requirements and opportunities were recognized
...
ii
...
Analysed the current car rental system management
workflow, looked for problems occurs in the current car
rental system, car rental procedures and car rental data
processing
...
iii
...
In this phase, the researcher designed the requirement
needed in system development
...
iv
...
PHP language is used to
execute the system and MySQL is used for the database,
while Apache runs as a web server software using Xampp
package
...
v
...
Free from
error is a necessary testing to find errors that may occur as in
the language error, logic errors and error analysis program
...
User acceptance testing was done by testing the system on
users to ensure that users can perform the tasks respectively
...
The SMS gateways served as the gateway
to connect with the mobile phone users and the system for
sending the alert message automatically to the customers about
the availability and the status of the customers‟ car reservation
...
The system was tested and conducted to the targeted respondents
...
In order to evaluate the effectiveness of
the system, user acceptance testing was conducted
...
A total of thirty (30)
survey questionnaires were distributed and received for the
analysis
...
The first
part was comprised of user interface design
...
The data were analysed using arithmetic mean
technique based on the ranking score value
...
The
study has successfully done to evaluate the effectiveness of the
system which contains seventeen (17) questions overall and
categorized into three (3) parts respectively
...
Every scale represents from strongly disagree(1),
disagree(2), average(3), agree(4) and strongly agree(5)
...
Criteria
1
Score (1-5)
2 3
4
5
2
9
19
4
...
20
5
15
10
4
...
17
2
14
14
4
...
57
TOTAL MEAN
4
...
2
The terms used in the system are
consistence
...
4
I like the interface of this system
...
6
Performing tasks in this system is
clear
...
8
Using the system saves my time
...
10 I am satisfied when using this
system
...
12 It is easy to find information
needed in the system
...
60
2
1
10
12
18
17
4
...
53
2
12
16
4
...
40
5
12
12
4
...
I found various functions in the
system were working well
...
16 I found that the SMS notification
system is helpful to the users
...
1
5
13
11
4
...
23
TOTAL MEAN
4
...
47
1
16
13
4
...
50
TOTAL MEAN
4
...
Table 1
summarized the results for the identified criteria
...
The overall results shown that respondents were
satisfied with the system that integrated with SMS alert function,
and it can help them completed their task easier and faster
...
46 for the SMS alert function
...
0
...
The system helped the workers to notify the customers
through SMS system by sending a reliable message to alert the
customers about the bookingstatus,and the availability of thecar
reserved
...
Besides, this
system makes it easy to get car information, book a car and
quickly rent a car
...
Based on the results and analysis, the
overall system was measured to be acceptance by the users
...
In conclusion, the integration of web-based and SMS technology
in the car rental agencies is the best way to take the advantages of
today technology, in order to enhance the productivity and
efficiency of organization
...
Despite
their limitations, mobile devices,especially mobile phones have
become a natural part of the everyday life of a huge number of
people, especially the younger generation growing up with
computing and Internettechnologies
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