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Operations Management is the activity of managing the resources that create and deliver services
and products
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Operations managers have to cooperate with other functions to ensure effective organisational
performance
...
This
is the fundamental activity for any kind of enterprise
...
Direct includes understanding performance objectives and setting an operations strategy
...
Design includes the design of the operation and its processes and the design of its
services/products
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Delivery includes the planning and controlling of the activities of the operation
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Develop includes the improvement of the operation over time
...
Transformed resource inputs: materials, information, customers
...
B2C: Business to consumer provide their products/services to consumers, who usually are the ultimate
users of the outputs from the operations
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This network of operations is called ‘the supply
network’
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The main ones are three: the process, the operation and the supply network
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The process hierarchy organises the organisation’s processes around its goals
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The PH shows how activities are related and how they deliver
the outcomes that are needed to achieve the organisation’s goals
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It shows how tasks flow in the company and pinpoint who is responsible
for what and who is making key decisions
...
and how to improve those limitations
...
Volume of their output
2
...
Variation in the demand for the output
4
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