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Quality Management

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Sol
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Customer Focus: Customers are the ultimate judge to determine whether products or
services are of superior quality or not
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, it is the
customers who have the final say in judging a company or a brand
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b
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Employee
empowerment and involvement can be increased by making the workspace more open and
devoid of fear
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c
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Continual improvement leads to improved and
higher quality processes
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Continual improvement also ensures that companies find new ways
and techniques in producing better quality products, production, be more competitive, as
well as exceed customer expectations
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Explain the role of quality in improving a firm’s profitability
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Quality is critical to satisfying our customers and retaining their loyalty so they continue to buy
from you in the future
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They also enable us to charge and maintain higher prices
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So, with the
help of better quality, a firm can be able to reduce manufacturing costs due to lower scrap
levels, less rework and reduced raw material costs
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For these reasons, high quality can provide a competitive advantage
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Select a service activity with which you are familiar
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Because, I am having experience in Business related activities in Information Technology, so, I can
discuss in detail about it with respect to the ways in which I would have been monitoring
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However, there are many reasons due to which quality may decrease or work is
incomplete or not met the deadline
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Internal process is not effective i
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the process at which the team is working or following is not
up to the mark due to which there are high chances of low outputs
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Most of the times organization doesn’t meet customer expectations in terms of design,
technology, features etc
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So, these are the few reasons due to which customer get unsatisfied
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Also, I’ll
keep time to time sessions for technical team for communication skills
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c) “Continual improvement” is one of the main principle which we need to consider very
important
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d) In IT Services, we need to ensure that customer not only gets satisfied but also we should have
long term business relations and for that each and every time we need to give confidence to the
client by quality work
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for
employees so that their skills also gets enhanced and upgraded for further projects to give better
quality work
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Discuss the importance of quality to the national interest of any country in the world
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Quality is critical to the economic health of any country and is required in order to effectively
compete in the global marketplace; therefore, it should be at the top priority and of utmost interest
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If this happens, business productivity declines and unemployment rates will
rise
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Family stability and individual health
and well-being can be negatively impacted due to the loss of employment for those who depend on
their wages or salaries to accommodate their standard of living
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5
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A system is a set of functions or activities within an organization that work together for the aim of
the organization
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The system has various inputs, which go through certain
processes to produce certain outputs
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Managers must contend with technological innovation along with an ever-growing global
economy in which events on one end of the globe will affects the company
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Systems thinking is a method of analyzing the system's part to understand a situation, and it
contributes to better decision-making
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Quality Management Systems is based on the same process allows organizations to monitor and
manage quality across all operations continuously
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TQM and systems thinking led to the development of predictive toxicology
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b
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It is essential for survival
in an increasingly competitive environment that requires efficient use of modern
technologies, such as 3D and 4D printing
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Why have small businesses and not-for-profits have been slow to adopt quality initiatives?
Sol
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This is due in part
to lack of understanding of what needs to be done and how to do it, as well as lack of resources
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However, considering the principles of total quality, for small businesses, customer focus is very
important and the company owner or founder is often the principal contact with the key customers
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e
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Moreover, other reasons for adopting quality initiatives slowly are as follows:
a) The lack of market knowledge, which may affects the firm’s ability to get suppliers
b) Not recognizing the importance of human resource management and its related strategies
due to which they may experience low levels of employee empowerment and their
involvement
c) Lack of professional management expertise
d) Lack of technical knowledge due to which small companies may find difficult for effective
use of quality tools and improvement techniques
We can take example of start-up companies which mostly found challenges because of the
above reasons because directly they cannot opt for high level experience people, costly tools
and technologies, lack of market knowledge, etc
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How is information technology used to improve service in your college or university?
Sol
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From
schools to colleges and universities, everyone can feel the impact of technology
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Plus, technology has also proved to be a helping hand for teachers who sometimes find
it hard to explain certain things within the boundaries of a physical classroom
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• Improved Communication: Since technology has emerged, communication gaps have been
bridged up and the flow of knowledge has been smoothened
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As a bonus, peers may easily interact with each other for their subject-relevant concerns
too
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Since a lot of time is saved during research, students are able to incorporate a lot of information
and knowledge in their project
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With the help of softwares, teachers can
give or receive assessments of their students in real-time
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• Learning At One’s Own Pace: Needless to say, self-paced learning is another big advantage
that students enjoy with the emergence of technology in the education industry
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8
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Sol
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Now, the process are as follows:
I
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The steps of the quality planning exercise are:
– Definition of the project
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– Discovery of customer needs
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– Establishment of the quality objectives
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II
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Quality
control does not concern itself with improving a process, but rather with the execution of plans
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Quality control is a short
term process to check that spike
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– Knowledge of the expected performance or targets
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– Comparison of the actual performance to goals
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III
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This is achieved by a breakthrough
improvement in performance; when a new innovation or a completely fresh idea is brought into
improve the current performance levels
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