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Title: INFS2005 Chapter 2 Practice Questions with answers
Description: Australian National University INFS2005 Chapter 2 Practice Questions with answers
Description: Australian National University INFS2005 Chapter 2 Practice Questions with answers
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Chapter 2: Business processes
Multiple-choice questions
1
...
(ii) The external level
...
(iv) The inter-organisation level
...
(vi) The competitive level
...
b
...
d
...
1 – identify and interpret the components of organisational strategy and
mission
...
An example of a strategic level decision would be:
a
...
c
...
determining the quantity of raw materials to purchase
...
reconfiguring the production line design to eliminate wasted time due to
bottlenecks
...
Correct answer: d
Learning objective 2
...
Chapter 2: Business processes
3
...
These two options are:
a
...
c
...
economies of scale and entry barrier
...
price competition and product abundance
...
Correct answer: d
Learning objective 2
...
4
...
Which of the following is NOT one of the steps?
a
...
c
...
Fit
...
Operational efficiency
...
Correct answer: c
Learning objective 2
...
5
...
Which of the following is NOT one of the forces?
a
...
c
...
Threat of new entrants
...
Rivalry among existing competitors
...
Correct answer: b
Learning objective 2
...
6
...
b
...
d
...
internal and external
...
scientific and practical
...
2 – critique alternative organisational structures, reflecting on their
strengths and weaknesses and the implications for organisational operations
...
3 – identify and describe a business process
...
1
7
...
b
...
d
...
developed highly interactive and flexible structures that could easily adapt to
changing environments
...
streamlined the information flows across the organisation
...
2 – critique alternative organisational structures, reflecting on their
strengths and weaknesses and the implications for organisational operations
...
3 – identify and describe a business process
...
Scientific management is concerned with:
a
...
c
...
streamlined work flows across the organisation
...
clearly defining individual employee’s responsibilities and tasks
...
Correct answer: c
Learning objective 2
...
Learning objective 2
...
9
...
b
...
d
...
Stability
...
2 – critique alternative organisational structures, reflecting on their
strengths and weaknesses and the implications for organisational operations
...
3 – identify and describe a business process
...
What are the reasons for adopting a business process perspective within an organisation?
Answer:
The process perspective offers an organisation a more coordinated and integrated approach,
reducing wasted time due to rework, bureaucracy and administration
...
Business processes can eliminate
duplication of data and wastage in storage and can also restructure ineffective
interdepartmental communication networks
...
Furthermore, the business process perspective can yield benefits for an
organisation through improved customer service and customer relations, a value-adding
emphasis and, potentially, a competitive advantage
...
More often than not this will be
based around the customer, whether inside or outside the organisation
...
Business processes can also provide an organisation with a competitive advantage, with
organisations increasingly looking towards the design of their business processes as a means
of distinguishing themselves from the host of competitors they may face in their industry
...
Learning objective 2
...
2
...
The design philosophy of ERP systems is centred on the idea of best practice
...
Answer:
The business processes supported by an ERP system have been designed and programmed
into the system based on what is deemed to be, following research and investigation, the best
way to perform them (i
...
best practice)
...
However, the aim of any organisation is to gain some form of competitive advantage over its
competitors
...
One way for an organisation to do this can be through the
configuration of its business processes
...
The aspect of homogeneity in
ERP packages is that an ERP package’s best practices and processes are available to every
organisation willing to pay for it
...
4 – appraise the benefits of organisations adopting a business process
perspective
...
5 – critically evaluate the role enterprise resource planning (ERP)
systems play in business process design
...
17
6
...
Answer:
The first stage in adopting a business process perspective is that it must be represented in the
design of the organisation
...
As with most things associated with change, support
needs to come from the top down
Title: INFS2005 Chapter 2 Practice Questions with answers
Description: Australian National University INFS2005 Chapter 2 Practice Questions with answers
Description: Australian National University INFS2005 Chapter 2 Practice Questions with answers