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NAME: AYSHA THASNEEM ABDURAHIM
STUDENT ID: 21432616
MODULE LEADER: Dr
...
A
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Name of Student (Given name, Surname): Aysha Abdurahim

Email: 21432616@student
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ac
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Sunayna Iqbal

3

PROJECT DESCRIPTON
Please answer the following questions:
1
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Does your research involve vulnerable adults or under-18s?
☐ Yes

No

3
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Will your research involve travelling to geo-politically unstable regions/countries
(e
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areas affected by war, civil unrest, natural disasters, or listed as unadvisable
to travel by the UK government?
☐ Yes

No

5
...

☐ Yes

No

There is an obligation on the researcher to bring to the attention of the School Ethics Panel any
issues with ethical implications not clearly covered by the above checklist
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Please tick
A
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B
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4

I have discussed with my supervisor on any potential ethical issues relevant to my research
project as part of my preparation for this module
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Sunayna Iqbal

Date 19/12/2021
(Supervisor)

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Research project outline

Introduction to the research project

Aim: To analyze the effect of training programs on employee performance in the banking
sector in U
...
E
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To analyze the different training and development programmes offered to employees in
the banking sector
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To analyze the impact of training and development programmes on employee
performances in banking sector in U
...
E
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What are the different types of training and development programs conducted in the
banking sector in U
...
E
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What is the impact of training and development programs on the performance of
employees in the banking sector in U
...
E
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uwl
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uk/sites/default/files/Departments/About-us/Web/PDF/policies/policy-on-dataprotection
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EXAMPLES OF RESEARCH DATA
Some examples of research data:
Documents (text, Word), spreadsheets
Laboratory notebooks, field notebooks, diaries
Questionnaires, transcripts, codebooks
Audiotapes, videotapes
Photographs, films
Test responses
Slides, artefacts, specimens, samples
Collection of digital objects acquired and generated during the process of research
Database contents (video, audio, text, images)
Models, algorithms, scripts
Contents of an application (input, output, logfiles for analysis software, simulation software, schemas)
Methodologies and workflows
Standard operating procedures and protocols

As a student or member of staff undertaking a research project, I understand that I am responsible for
the following:
•

The security and confidentiality of all data collected

•

Mitigating all risks to anonymity, privacy and confidentiality posed by all kinds of personal
information storage, processing, including computer and paper files, e-mail records, audio and
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video files, and any information that directly identifies an individual
...

I will ensure that:
•

Data and codes and all identifying information will be kept in separate locked filing cabinets/files
and working files will contain no identifying information, and will only be accessed by one or
two persons

•

All audiotapes will be transcribed using codes or pseudonyms for identification of individuals
and destroyed upon completion of the research project

•

Access to computer files will be available by password only

•

Research data will be stored for up to 5 years after the end of the project, after which they
should be disposed of safely
...
A
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CONTENTS:

1
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LEARNING AND DEVELOPMENT ------------------------------------------------------------------- 10
3
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A
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TRAINING GIVEN IN BANKING SECTOR -----------------------------------------------------------11
5
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IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES ------------------------------ 12
7
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RESEARCH QUESTIONS --------------------------------------------------------------------------------12
9
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POTENTIAL CONTRIBUTION OF THE STUDY ------------------------------------------------------13
11
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THEORITICAL STUDY -----------------------------------------------------------------------------------13
13
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RESEARCH METHODOLOGY --------------------------------------------------------------------------15
15
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RESEARCH PHILOSOPHY ------------------------------------------------------------------------------17
17
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METHODOLOGICAL CHOICE -------------------------------------------------------------------------17
19
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TIME HORIZON ----------------------------------------------------------------------------------------- 18
21
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METHOD OF DATA COLLECTION ------------------------------------------------------------------ 19
23
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TIME AND RESOURCES ------------------------------------------------------------------------------ 19
25
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REFERENCES -------------------------------------------------------------------------------------------- 20

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INTRODUCTION OF STUDY:

Learning And Development:
One of the most successful concepts in human resource management is learning and development
...
It is a method of building value in workers that incorporates identifying
potential and then developing it, "on-boarding" new employees, and improving the abilities of existing
employees (Human Resources Degrees, 2021)
...
It's about understanding the organization's current and future capability
needs, as well as how to foster a learning culture that encourages continuous professional development
...
The term "learning" is frequently used to refer to immediate instruction,
whereas "growth" has a longer-term connotation
...
Surveys, interviews, performance evaluations, and their own
observations are used by consultants to identify areas that need to be addressed, and then programs are
developed to remedy the deficiencies
...

The goal of training is to improve employees' abilities, behavior, and competence by requiring them to
acquire new work procedures
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“Training promotes
the development of expertise and perfection
...
” (Saimon, 2021)

BANKING INDUSTRY IN U
...
E:
The training of human resources and private managers, as well as their development, is a significant issue
for any business, particularly banks, where the human element is the major engine of these organizations'
resources
...
A
...
The UAE
Central Bank is the country's primary financial regulatory body
...
In the
United Arab Emirates, there are four types of banks: Commercial banks, Industrial banks, Merchant
banks, Islamic banks
...
EIBFS has
partnered with several prominent institutes and universities around the world to bring the best banking
and finance programs and courses to the UAE
...
Some of their main objectives are to improve the performance of the banking sector's staff, to
recruit UAE nationals who are not currently engaged in banks and train them to apply banking principles
and processes, thereby supplementing the existing pool of highly trained national human resources, to
prepare UAE nationals for rewarding employment in the banking and financial sector etc
...
A
...

“Compliance training”: Banks and financial services companies must comply with several diverse
authorities (both national and international), and they must be taught to do so
...

“Process training”: This involves learning numerous techniques for conducting banking functions
or delivering a certain type of financial service
...

“Sales training”: This would involve training on both products and solutions
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Representatives should not only have a thorough understanding of the product, but also
be able to properly communicate it with clients
...

(Pandey, 2015)

Identifying the needs of individuals and teams:
“Knowing the organization's present and future capability needs, as well as assessing existing levels of
skills, attitudes, and knowledge, is the first step in identifying learning and development needs
...
Implementing two types of analysis called
learning needs analysis (LNA) and training needs analysis (TNS) helps to identify the needs of
individuals and teams
...
It's based on
the methodical collection of data and insights regarding employees' capabilities and organizational skill
demands, as well as an examination of the consequences of new and changing positions for capability
shifts
...
Its goal is to develop a
strategy for ensuring that present and future business success is not jeopardized
...
Whereas TNA is a one-time, isolated event that evaluates
the requirements for a particular training activity and is usually for a short period of time
...
A
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Compensation,
perks, employment, training, and development have all been shown to boost creativity
...
One of the
practices that was consistent throughout was giving monthly reports measuring the training efficiency
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In this, the researcher will justify why
they have evaluated and highlighted certain key points and bring them to attention as to understand the
purpose of this research
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Academic rationale: Past research has shown a direct relation between the productivity of employees and
training and development programs across different sectors of the economy
...

Business rationale: The business aspect of conducting research would be to enhance maximum
productivity and gain stability for the organization
...
It would
also enable to assess the return on investment in training programs by linking change in productivity
levels to trainings attended
...
Banking sector in the U
...
E has been selected as
this industry needs to be brought into the limelight for they consist of a large workforce in U
...
E’s
economy
...
What are the different types of training programs conducted in the banking sector in U
...
E?
2
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A
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To evaluate the kinds of trainings and programs developed and applied for the employee
productivity in the banking sector in U
...
E
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To analyze the impact of the training provided on the employee performance in the banking
sector of U
...
E
...
The study emphasizes the
relevance of HRM strategies for UAE banks and investigates how policies might help employees
be more creative and innovative
...
The literature review
examines scholarly articles, books, and other sources that are pertinent to a specific field of
study
...
” The literature review acknowledges the efforts of earlier
researchers, assuring the reader that your study is quite well
...
The goal of a literature review is to put the research into context,
recognize current theories, points of view, hypotheses, etc
...

(Coffta, 2021)

THEORITICAL STUDY ON LEARNING AND DEVELOPMENT:
➢ Reinforcement theory: This theory emphasizes on a person's learning behavior and
implies that if that activity is associated with a pleasant outcome or result, the learner will
repeat it
...
” Further developing this idea proposed by
the theory, it can be stated that there are numerous strategies available in human resource
practices that can be related with training and development programs, thereby fulfilling
the requirement of this theory
...


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➢ Social learning theory: According to Albert Bandura, the theory's proposer, states that
Direct reinforcement, cannot handle all types of learning
...
According to this argument, such programs do not cover all forms of learning since
some social characteristics are not teachable
...
This sort of learning is known as observational learning, and
it is connected to the awareness of various human activities
...
Furthermore, the theory explains the mental states that are important in
the learning process
...
” In organizational training programs, the mental state
about training and development programs can be improved by associating rewards and
benefits with such programs, which will inspire employees and contribute to the
development of a positive mental state
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Rogers
distinguishes between experiencing and cognitive learning
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Experience gives a person
maturity and improves his or her learning abilities as well as knowledge
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➢ Learning theory: Gagne's theory emphasized the development of intellectual skills
...
In his theory, he proposed
four learning kinds, each of which contains certain external and internal conditions
...
”

EMPERICAL STUDY ON LEARNING AND DEVELOPMENT:
Several researchers have done studies on the impact of training and development programs and
the productivity of employees
...
(1991) Naval recruits who completed an 8-week program had higher
levels of affective organizational commitment than before the course
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Supervisor consultation and introduction programs, which are
particularly difficult to develop, were rated influential
...
According to Bartlett (2001), perceived

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availability to training and anticipated training benefits were positively connected to
emotional and normative commitment
...
For this firm, Kem et al
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A random sampling strategy was used to
choose participants for this quantitative investigation
...

➢ A case study conducted by Awan et al
...
A questionnaire survey was done in
both public and private sector banks in Lahore, Multan, and Dera Ghazi Khan for this study
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A total of 110 questionnaires
were issued to various individuals, with each receiving one week to complete the questionnaires
...
The result has shown that the
methods used to train has shown tremendous impact on the employee performances in the
organizations
...
The primary research
was conducted by S
...

➢ Osman et al
...
The study's
primary objective is to determine the relationship between training and employee
performance
...
The findings show that the Salaam Somali Bank workers' performance improves as
a result of the training they received
...
This
includes how you intend to approach issues such as data collection methods, statistical analysis,
participant observations, and so on”
...

(What is research methodology? - Paperpile, 2021)

In this research, the author has proposed the following methodological approach
...
The four kinds of research philosophies are as follows:
➢ Pragmatism
➢ Positivism
➢ Realism
➢ Interpretivism
Since the research is objective and qualitative, the scholar presented the Positivism philosophical
technique
...
The solution determines the nature of
the research problem”
...

(Chetty, 2016)

METHODOLOGICAL CHOICE:
“Methodology is used to manage inventory stock instability, methodological choices for
individual source and sink categories are critical”
...
Scholars mainly use three types of research methods:
➢ Qualitative
➢ Quantitative
➢ Mixed - both qualitative and quantitative
This research is Mono-qualitative based research done by the researcher
...
, 2021)

RESEARCH STRATEGY:
“A Research Strategy is a step-by-step plan of action that guides your thoughts and actions,
allowing you to perform research in a systematic and timely manner to achieve high-quality
results and detailed reporting
...
Secondary data is the information which has already been collected,
processed, analyzed, and interpreted
...
There are two
kinds of time horizons, according to the study onion: cross-sectional and longitudinal”
...
”

This research is longitudinal time horizon as the data is collected in a long period of time
...

Researchers may focus on testing methods that are appropriate for the subject matter and set up
their studies for success thanks to the design
...

(Research Design: Definition, Characteristics and Types | QuestionPro, 2021)
METHOD OF DATA COLLECTION:
In this research, the scholar has chosen secondary data analysis
...
A
...
is chosen to analyze the
relationship between the training and development programs and the employee productivity
...

➢ The data provided may not be directly related to the objective of this research
...


TIME AND RESOURCES:
Time: October 2021 to May 2022
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GANTT CHART:
Oct 21
Further literature&
finalization of
proposal
Preparation of draft
and submitting for
ethical approval

Nov 21 - Dec 21

Jan 22 - Feb 22

Mar 22 - Apr 22

1st month

2nd month

Secondary data
analysis

3rd month

Data analysis &
interpretation

4th month

19

Apr 22 – May 22

Report writing &
submission

5th month

REFERENCES:
Abbas, W
...
UAE banks' workforce rises in March; foreign banks lead
...
Available at: ...
com/business/uae-banks-workforce-risesin-march-foreign-banks-lead> [Accessed 18 November 2021]
...
, Alolayyan, M
...
, 2017
...
Canadian Center of Science
and Education, pp
...
11, No
...

Awan, A
...
, 2014
...
org
...
eajournals
...
pdf> [Accessed 13
December 2021]
...
, 2016
...
[online] Le Petite Chat
...
wordpress
...

CIPD People Profession
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Learning and development | CIPD Profession Map
...
cipd
...

Coffta, M
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LibGuides: Literature Review: What is a literature review?
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library
...
edu
...
library
...
edu/c
...

Corporate Finance Institute
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Top Banks in UAE
...
com/resources/careers/companies/top-banks-in-uae/>
[Accessed 18 November 2021]
...
2021
...
[online] Available at: ...

Hayden, D
...
[online] CIPD
...
cipd
...
uk/knowledge/fundamentals/people/development/learning-needsfactsheet> [Accessed 19 November 2021]
...
2021
...
[online] Available at: ...
com/training20

development
...
>
[Accessed 14 November 2021]
...
2021
...
[online] Available at: ...
net/faq/what-is-learninganddevelopment/#:~:text=What%20is%20Learning%20and%20Development%3F%20One%20o
f%20the,and%20staff%20at%20their%20highest%20level%20of%20functioning
...

Mcleod, S
...
Questionnaire: Definition, Examples, Design and Types
...
org
...
simplypsychology
...
html
[Accessed 20 May 2021]
...
and Ibrahim, A
...
[online] Available at:
...
net/publication/330657758_Impact_of_Training_on_Employee_
Performance_A_Case_Study_of_Salaam_Somali_Bank_of_Somalia> [Accessed 13 December
2021]
...
, 2015
...
[online]
eLearning Industry
...
com/innovative-trainingsolutions-for-banking-and-financial-services> [Accessed 18 November 2021]
...
2021
...
[online] Available at:
...

Research-Methodology
...
Research Philosophy - Research Methodology
...
net/research-philosophy/> [Accessed 17 May 2021]
...
, 2018
...
org
...
org/iosrjbm/papers/Conf
...
%2013-21
...

Sundaram, A
...
An Empirical Study on the Effectiveness of Training and Development in
Public Sector Companies
...
edu
...
academia
...

UKEssays
...
Research Onion - Explanation of the Concept
...
Available
from: https://www
...
com/essays/psychology/explanation-of-the-concept-ofresearch-onion-psychology-essay
...
ONION

21

Ware, S
...
LibGuides: Quantitative Research and Analysis: Quantitative Methods Overview
...
letu
...
Available at: https://libguides
...
edu/quantresearch#:~:text=Quantitative%20Research%20Definition%20Quantit
ative%20research%20methods%20emphasize%20objective [Accessed 20 May 2021]
...
(2016)
...
Secondary Data: Market Research Methods
...
com
...
marketresearch
...

www
...
com
...
d
...
com
...
encyclopedia
...
%20research%20ethics%20The%20application%20of%20
moral [Accessed 20 May 2021]
...
[online] Available at: ...
com/human-resourcemanagement/four-major-theories-of-training-and-development/> [Accessed 19 November
2021]

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Title: Human Resource management
Description: The aim of the assignment to analyze the effect of training programs on employee performance in the banking sector in U.A.E. Research area: Human Resource Management Research Topic: Learning and Development Industry: Banking industry Submitted to University of West London for final project in 2022. Can be used as references in 2nd or 3rd year modules.

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