Notesale: Turn your study into money

Document Preview

Extracts from the notes are below, to see the PDF you'll receive please use the links above

---

Name: _____ ________

BSBHRM513
Manage Workforce
Planning
Learner Workbook

Page |1

Assessment criteria forBSBHRM513
Manage Workforce Planning
In this document, you will find the foundation of what is required to become competent in this unit
...
Included in this
document are the elements for the unit, foundation skills, assessment requirements as well as an
assessment tool definition list and the crucial observation and third-party check lists
...


NOTE – Re-assessment:
Students will have amaximum of two (2) reassessments attempts if competency is not achieved in
the first instance
...
Unsatisfactory results are marked as NS
...
Research workforce requirements
2
...
Implement initiatives to support workforce planning objectives
4
...

Performance Evidence:
Evidence of the ability to:
 Review and interpret information from a range of internal and external sources to
identify:
o

current staff turnover and demographics

o

labour supply trends factors that may affect workforce supply

o

organisation's workforce requirements objectives and strategies

 Manage workforce planning including developing, implementing, monitoring and
reviewing strategies to meet workforce needs
 Review relevant trends and supply and demand factors that will impact on an
organisation's workforce
 Develop a workforce plan that includes relevant research and specific strategies to
ensure access to a skilled and diverse workforce

Page |2
Foundation Skills:
Reading
 Interprets and critically analyses organisational strategy and data on staff turnover
and demographics
Writing
 Uses broad vocabulary, grammatical structure and conventions appropriate to
audience and context to develop strategies, plans or reports
Oral communication
 Conveys information using language, format and style appropriate to a specific
audience
Numeracy
 Extracts and evaluates the mathematical information and applies mathematical and
problem-solving strategies when monitoring labour trends and surveying
organisational climate
Navigate the world of work
 Understands and interprets organisational goals to develop processes, objectives or
strategies relevant to own role requirements
Interact with others
 Selects and implements appropriate communication protocols to liaise with
personnel in a range of work contexts
Get the work done
 Sequences and schedules complex activities, monitors implementation and
manages relevant communication when researching requirements and developing
workforce objectives and strategies
 Makes a range of critical and non-critical decisions in relatively complex situations,
taking a range of constraints into account when assessing factors affecting
workforce supply
 Anticipates potential problems and uses analytical or lateral thinking processes to
formulate contingency plans
 Uses a range of digital tools to collect data, and to extract, organise and share
information

Page |3
Knowledge Evidence:
To complete the unit requirements safely and effectively, the individual must:
 Explain current information about external labour supply relevant to the specific
industry or skill requirements of the organisation
 Outline industrial relations relevant to the specific industry
 Describe labour force analysis and forecasting techniques
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities experienced in the workforce development – human
resource development field of work and include access to:
 An appropriate range of documentation and resources normally used in the
workplace
 Organisational strategic and operational plans
 Organisational policies and procedures
 Business technology
Assessors must satisfy NVR/AQTF assessor requirements
...
ibsa
...
au/companion_volumes

Page |4
Any observations and practical assessments must be recorded in the observation checklist
...
As the instructor, you must
maintain a record demonstrating the date of the practical activities and any comments relevant to
the performance of each student
...

As the instructor, you could be assessing the student’s literacy, numeracy and language skills, as well
as the content and context of his/her answers
...


Page |5

Assessment Tool Definitions
Assessment Tool
Learner Workbook Activities
(Entire completion is required)

Observation/Demonstration
(To be completed for each numbered point as
stated on the checklist)
Major Activity
(Entire completion is required)

Skills and Knowledge Activity
(Entire completion is required)

Case Study
(Entire completion is required)

Learner Guide
(To be used as an informational guide)
Evidence Document
(Not a necessity for completion of unit but can
be used as an aid or to collect further evidence)

How is it used? What is it?
Each student should be given a Learner Workbook which
will hold several activities, both formative and
summative, that all need to be completed in conjunction
with the appropriate sessions
...

An observation should be completed for each of the
students by the instructor
...
An observation checklist
can be found at the end of this document
...
This is an extended piece of summative
assessment which should take anywhere between 1-2
hours and every student should complete this work
...

A Skills and Knowledge Activity is a summative
assessment and is found before the Major Activity in the
Learner Workbook
...
It is a
requirement for each unit to check knowledge and
understanding of the foundation skills and knowledge
evidence
...
It will appear as any other activity, but it will
be named ‘Case Study’ and will provide an example of a
possible real-life situation for the learner to read,
interpret and then answer questions on
...

It can help students to further their knowledge and to
also complete the activities
...
It can be used
for any of the performance criteria, especially those
which may not have been covered by any other
assessment tool
...


Page |6

Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations
...
An explanation
of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work-based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration
...
You will need to ensure you provide the learner with the correct equipment
and/or materials to complete the task
...

Learner should be able to demonstrate they can:
 Research workforce requirements
 Develop workforce objectives and strategies
 Implement initiatives to support workforce planning objectives
 Monitor and evaluate workforce trends
Learners should also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done

Page |7

Observation/Demonstration Checklist
Candidate’s Name
Assessor or Observer’s Name
Unit of Competence
(Code and Title)

BSBHRM513 Manage Workforce Planning

Date of Assessment
Location
Demonstration Tasks
Materials and Equipment
Tasks to be observed, demonstrated or
simulated if appropriate
1
...
Research workforce requirements: Did the
learner demonstrate that they could assess
factors that may affect workforce supply?
3
...
Develop workforce objectives and
strategies: Did the learner demonstrate that
they could review organisational strategy
and establish aligned objectives for
modification or retention of the workforce?
5
...
Develop workforce objectives and
strategies: Did the learner demonstrate that
they could define objectives to retain
required skilled labour?
7
...
Develop workforce objectives and
strategies: Did the learner demonstrate that
they could define strategies to source skilled
labour?

Yes

No

Comment

Page |8
9
...
Develop workforce objectives and
strategies: Did the learner demonstrate that
they could obtain agreement and
endorsement for objectives and establish
targets?
11
...
Implement initiatives to support workforce
planning objectives: Did the learner
demonstrate that they could implement
action to support agreed objectives for
recruitment, training, redeployment and
redundancy?
13
...
Implement initiatives to support workforce
planning objectives: Did the learner
demonstrate that they could develop and
implement strategies to assist in meeting
the organisation's workforce diversity goals?
15
...
Implement initiatives to support workforce
planning objectives: Did the learner
demonstrate that they could implement
programs to ensure workplace is an
employer of choice?
17
...
Monitor and evaluate workforce trends:
Did the learner demonstrate that they could
monitor labour supply trends for areas of
over- or under-supply in the external
environment?

Page |9
19
...
Monitor and evaluate workforce trends: Did
the learner demonstrate that they could
survey organisational climate to gauge
worker satisfaction?
21
...
Monitor and evaluate workforce trends: Did
the learner demonstrate that they could
regularly review government policy on
labour demand and supply?
23
...
1
Candidate Details
...
12
Competency Record to be completed by Assessor
...
14
Activities
...
15
Activity 1B
...
20
Activity 2A
...
23
Activity 2C
...
26
Activity 2E
...
28
Activity 2G
...
31
Activity 3A
...
34
Activity 3C
...
37
Activity 3E
...
39
Activity 4B
...
41
Activity 4D
...
42
Activity 4F
...
43
Skills and Knowledge Activity
...
52

P a g e | 12

Candidate Details
Assessment – BSBHRM513: Manage Workforce Planning
Please complete the following activities and hand in to your trainer for marking
...

Declaration
I declare that no part of this assessment has been copied from another person’s work except for
where I have listed or referenced documents or work and that no part of this assessment has been
written for me by another person
...
We declare that
no part of this assessment has been copied from another person’s work except for where we have
listed or referenced documents or work and that no part of this assessment has been written for us
by another person
...
Your instructor will have a list of demonstrations you must
complete or tasks to be observed
...
An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work-based skill or task
 Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do
...

The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration
...
They will also inform you of how long you must complete the task
...

Define workforce planning
...


What are two types of Workforce planning? Explain
1
...
Operational plan

What are the two types of business plan?
a
...
Operation business plan

What is the difference between two types of business plans? What is their
connection with workforce planning?
A strategic plan plots your main goal, vision, and significant level objectives for the
following three to five years
...

An operational plan (otherwise called a work plan) is a framework of what your
specialty will zero in on for the not so distant future—typically the forthcoming year
...
Time period

Strategic Plan

Operational Plan

3-5 years

1 year

02
...


Plan Generation

Execuitive team

Department head

04
...


Reporting

Quarterly and
annually

Department
budget
Monthly

P a g e | 16

Foley, A
...
Strategic Planning Vs
...
[online] ClearPoint Strategy
...
clearpointstrategy
...


What information should you scan in an internal audit?
 Number of employees
 Characteristics of the employees
 Skills and capacities of every one of the employees
 Type of business
 Wages

Once you complete a scan of the internal and external data, what may you need to
do in the case of a shortage?

 Utilize the inside reviews to help you in distinguishing whether there
is a lack or an overabundance in the association's labour force
 Analyse the information from the ecological sweep to figure out
what sway it will have on the association and the effect that it will
have on the deficiencies and abundances with respect to future
necessities
 Revisit vital and operational plans that may likewise should be
changed where outside weights that may effect on the way the
association is taking
...


A skills gap analysis is an apparatus used to survey the distinction (or hole) between
the genuine state and a future, objective state
...


What are the main differences between a performance gap and a skills gap?

Performance Gap
1
...
Is more social in that the representative doesn't perform assignments at the
normal norm
Skills Gap
1
...
Can emerge out of a need planning in the change the board cycle
3
...
Is controlled by recognizing the aptitudes, information and abilities that the
workers need to fulfil anticipated guidelines

The Glossary of Education Reform
...
Opportunity Gap
Definition
...
edglossary
...
2020]
...
A case of a segment gathered in HR is sex, which may
incorporate all workers inside a specific work, e
...
, Early Childhood Educator
...


P a g e | 18

Explain the disciplinary procedure if you access files without permission in your
organization?
 Reason of accessing files
 Method of accessing information
 Warning according to the level of privacy
 Fine if highly sensitive information is accessed
 Possible to fire the person in case it has been misused

What is the importance of the Australian Bureau of Statistics?

The Australian Bureau of Statistics provides essential information about the things,
places, institutions and many other groups of life and distribute them with specific
information and is handy for the government of Australia, local organization and
survey teams
...

What is employment forecasting?

Activity

In employment forecasting, we study which areas of the economy are
reinforcing or debilitating
...

As occupation markets the world over converge into a worldwide labour force,
a few nations lose positions while others appreciate expanded business
...


Small Business - Chron
...
(n
...
What Is Meant by Job
Forecasting? [online] Available at:
https://smallbusiness
...
com/meant-job-forecasting36978
...
2020]
...
SUPPLY:
Supply is the availability of the potential employees seeking for jobs and are
available to join the workforce
...
DEMAND:
Demand is the need of suitable staff or people at workplace by and within an
organization
...

What is workforce diversity?

Activity

The variation of people from different cultures, linguistic backgrounds, style of
working, age, gender and many other factors combine together and form it as a
workforce diversity
...

 Age
 Sexual orientation
 Countries
 Cultures
 Languages
 Style of working
 Ethnicity
 Education
 Race

Should you participate in training if you are not sure about training purpose?
It is always good to be informed about the purpose of training so:
 More motivation is while learning and
 Goal setting is finely known
...

What is the concept of ‘employer of choice’? Explain

Activity

‘’Employer of choice is the type of an employer that offers a fabulous work
culture and work environment climate that pulls in and holds prevalent
representatives
...


b) Redundancy
The meaning of a redundancy is something that is rehashed superfluously or
something that isn't helpful on the grounds that there is as of now another or
further developed form
...


c) Triple Bottom Line

It is an accounting framework which allows companies to focus on three major
areas of finance, environment and society
...

What is exit interviews? How does it help organizations?

Activity

It is kind of a survey conducted with students, staff or members who are
planning to separate from their institution, organization or clubs
...
In the exit interviews,
they are complaining about the way they are treated by management
...

What should be done about this problem? Make recommendations
...
In order to fix this problem we can take following steps:
 Check workload and appropriate number of workers
If they (workers) are less then more people should be hired to fix this
problem,
If too many people are hired but they are not properly looked after by
the managers then make a list of work-related activities to check and
stay connected with the staff
...


P a g e | 24

Activity 2C
Estimated Time

15 Minutes

Objective

To provide you with an opportunity to define objectives to retain required
skilled labour
...

The audit likewise recognizes the instruction and preparing methods
liable to be utilized later on to convey the aptitudes required

What skills shortages are present in you organization? How do you manage
it?

There are two major skills shortages currently in my organization:

1
...


2
...


P a g e | 25

P a g e | 26

Activity 2D
Estimated Time
Objective
Activity

20 Minutes
To provide you with an opportunity to define objectives for workforce
diversity and cross-cultural management
...


P a g e | 27

Activity 2E
Estimated
Time

15 Minutes

Objective

To provide you with an opportunity to define strategies to source skilled
labour
...

Internal
External

Activity

1
...
Advertisements – print,
electronic, online media

2
...
Employment offices
3
...
Head chasing

3
...
Intranet

5
...
Labour contractual
workers

5
...
Staff gatherings
7
...


You have been asked to recruit a new engineer to maintain the organisations
production department
...
com, Seek
...

The benefits of e-advertisements are as follow:
1
...

3
...


Cost efficient
Targeted audience
Measurable due to better analytics
Feedback in the form of reviews and ratings

Activity 2F
Estimated Time

15 Minutes

Objective

To provide you with an opportunity to communicate objectives and rationale
to relevant stakeholders
...
Who you have to reach,
2
...
And how you will contact them

Why is it important to obtain management support in workforce planning?

i
...


ii
...

2
...

4
...

Define SMART principle in management? Apply one example on this principle
...

What is a contingency plan? Give an example of contingency plan
...

This kind of plan is some of the time alluded to as "Plan B," since it very well
may be additionally utilized as an option for activity whenever expected
outcomes neglect to appear
...
The arrangement guarantees that staff and resources are ensured
and can work rapidly in case of a debacle
...

BCP includes characterizing all dangers that can influence the organization's
tasks, making it a significant aspect of the association's danger the executive’s
technique
...
When the dangers are distinguished, the
arrangement ought to likewise include:
 Deciding how those dangers will influence activities
 Actualizing shields and strategies to alleviate the dangers
 Testing techniques to guarantee they work
 Inspecting the cycle to ensure that it is state-of-the-art

P a g e | 32

Investopedia
...
What You Should Know About Business
Continuity Planning (BCP)
...
investopedia
...
asp
...

Define the benefits of training in the organization?

Activity

 Expanded efficiency and execution
 Consistency of work measures
 Decreased wastage
 Decreased management
 Advancing from the inside
 Improved authoritative structure

P a g e | 33

Using the Global Dimensions of Performance demonstrate how you would
train staff re-deployed from another branch of the business to another to
ensure that the re-deployed staff can learn to close the gap in the legislation
due to the move from Albury to Wodonga
...


Re-organizing consistently comes inseparably with changes in work force
organization, which is one of the most testing regions in business the executives
...
It is likewise one of the most costly alternatives, because of
excess instalments
...


While it bodes well for associations to pick redeployment as a superior
alternative, the real arranging and execution of it is regularly more troublesome
than foreseen, which may mess major up
...


P a g e | 35
Activity

What is Lewin’s 3 step model of change? Explain
...
Unfreezing
It is tied in with ensuring that all partners, workers, troughs and sheets
comprehend the requirement for change
...
Transition
Progress is the way toward moving from their unfrozen state to show
the necessary change
...
As a pioneer they who seek you for
direction and backing
...
Refreeze
Refreeze is about restoring soundness
...


Activity 3C
Estimated Time

15 Minutes

Objective

To provide you with an opportunity to develop and implement strategies to
assist in meeting the organisation's workforce diversity goals
...


Activity

P a g e | 36

Activity How to create and execute methodologies for labor force variety
objectives in the association?

Building up a compelling variety methodology goes past esteeming contrasts or
creating HR strategies
...


01
...
The executives needs to
put aside a financial plan, indicating the association's pledge to achieving change
and a comprehensive climate to workers and different partners
...
Correspondence

Correspondence with its workers and partners all through the arranging
execution and assessment cycle will empower input from representatives and
partners
...


03
...

The variety appraisal results give a gauge of data to quantify future advancement
...
Preparing

It will be important to embrace some preparation with workers
...
This will

P a g e | 37
guarantee that representatives comprehend the business and moral purposes
behind executing a variety system
...


05
...


Activity 3D
Estimated
Time

15 Minutes

Objective

To provide you with an opportunity to implement succession planning system
to ensure desirable workers are developed and retained
...


Activity

‘’Succession planning is the process to ensure somebody can play a job when
the position opens up because of advancement or sudden functions
...
’’

EXAMPLE
Before he ventured down as CEO of Apple, Steve Jobs arranged his progression
plan as Apple University
...

Its motivation is to "show Apple workers how to think like Steve Jobs and settle
on choices that he would make
...
(2018)
...

[online] Available at: https://technologyadvice
...

2020]
...

What are important factors employee consider for choosing an Employer?

Activity

1
...

3
...

5
...

2
...

4
...


Interviews
Honesty
Boost staff capabilities
Relaxation time
Respect

In my organization, staff personal interests are encouraged and their birthdays
are celebrated by the team and owner
...

Do you believe the exit interview help with retention? How?

Activity

Yes, I believe that the exit interviews help in staff retention due to the following
factors:
 HR department is well aware of the shortcoming within the
environment
...

 It will help to redesign the strategies for the staff in future for retaining
them for long terms
...

I was teaching in a college back in my home country and been teaching at
secondary and higher secondary levels for over the last two years
...

Therefore I left one academic organization due to low pay rate and high
workload
...

It can be stimulated by:
 Team photos
 Encourage charity
 Personal goals are heard

Activity 4B
Estimated Time

10 Minutes

Objective

To provide you with an opportunity to monitor labour supply trends for areas
of over- or under-supply in the external environment
...
e
...
Nursing
2
...

Secondly, the field of accounting has been in high demand in Australia market
but an unstoppable lot of people have jumped into accounting to secure their
future but it has decreased the demand due to high supply
...

What is the state of labour trends and the dangers in your industry?

Activity

State of labour trends are the ones which are related to upcoming things
happening which are related to labours directly or indirectly
...
Rising medical services costs
...
Rising finance costs
...
Costs related with an inadequate worker or an "awful recruit"
...

What is an organisational climate and what does its process look at?

Activity

Organizational climate is defined as the repetitive examples of conduct,
mentalities and emotions that portray life in the association, while an
association culture will in general be profound and stable

The process may look like as follow:
Client assistance:
This is an accentuation on giving great client care, just like the case in the Beth
model
...

Variety:
Organizations with variety atmospheres urge workers to treat all individuals the
equivalent, paying little mind to their disparities
...


What is the role of surveys? Why do you conduct survey?
Surveying is significant and a large portion of us rely upon it to guarantee
request in the physical world around us
...

Below are the steps to conduct survey:







Research goals
Questionnaires
Participants
Data collection
Analysis
Report and results

Activity 4E
Estimated
Time

15 Minutes

P a g e | 43
Objective

Activity

To provide you with an opportunity to refine objectives and strategies in
response to internal and external changes and make recommendations in
response to global trends and incidents
...


Environmental Scanning is a type of a Strategic Early Warning framework - it
permits associations to recognize vital chances and dangers early enough that
the association can benefit from circumstances and alleviate dangers
favourable to effectively, instead of responsively
...


Strategic Workforce Planning | Kienco
...
d
...
kienco
...
au/environment-scanning
...

Why is it important to review government policy on labour and supply?

Activity

Policy makers should ensure that the gracefully of gifted work can stay aware
of interest to keep away from compensation development including
inflationary weight
...

What should you measure when you evaluate the effectiveness of change? In
other words what are indicators that change is effective
...
This data can be interpreted with the said questions and required data
...
Once data is collected then it is analysed on the basis of their needed
answers or results

Finally conclusions can tell us that how effective is the change in specific place
or time or to the people
...


P a g e | 46
Activity
The answers to the following questions will enable you to demonstrate your
knowledge of:









Reading
Writing
Oral communication
Numeracy
Navigate the world of work
Interact with others
Get the work done
External labour supply relevant to the specific industry or skill requirements of
the organisation
 Industrial relations relevant to the specific industry
 Labour force analysis and forecasting techniques
Answer each question in as much detail as possible, considering your organisational
requirements for each one
...

1
...
It branches a few branches in the
capital and work across different fields and public to private sectors
...
Outline the skill requirements of the organisation
...
Demonstrate workforce forecasting techniques for your chosen organisation
...
And it also matters with
the global pandemic like Covid-19 as more property and shops closed were in need
to security 24/7
...


P a g e | 48

P a g e | 49

P a g e | 50

P a g e | 51

P a g e | 52

Major Activity
Estimated
Time

60 – 120 Minutes

Objective

To provide you with an opportunity to demonstrate your knowledge of the
entire unit
...

2
...

4
...
You have been asked to develop a workforce plan for the
organisation
...

Assume: Your workforce plan has following format:

Workforce Plan
Overview
Background: The need for workforce planning
Workforce planning: Including its importance to best practice and the
organisation
Purpose: The reason why the organisation needs a workforce plan
Goals and Objectives: Usually aimed at ensuring that the workforce is
managed, and goals and objectives are put in place for the development of
strategies and actions
...

Project Governance: Usually provided as an organisational chart, all senior
management and project managers are displayed so key personnel can
identify who they need to report to
...

Implementation Policy: How will this workforce plan be implemented?”

Assume:
 You have completed first draft of your workforce plan and have done
preliminary research (or would do some more research)
...

 Prepare yourself with following questions which may be asked by Board
members:
1
...


2
...
What are the organisation’s requirements for a skilled and diverse
workforce?
 First Aid
 Crowd control capability
 Responsible services of alcohol
 Computer skills
 Radio usage
 Written and speaking communication

P a g e | 54

4
...






Bonus pay for working long hours shifts like 14-16 hours on a day
Good performance is appreciated by posting on social pages
Reasonable workload
Surprised birthday parties

5
...
What tool will
you develop to identifying the cause of the turnover? What are your
recommendations to minimise the possible reason for the turnover?

Nonetheless, most organizations discover quarterly or yearly turnover rate
estimations more valuable, since it generally takes more time for their numbers to
get sufficiently enormous to show important examples
...

(2019)
...

[online] Available at:
https://resources
...
com/tutorial/calculate-employeeturnover-rate
...
Prepare some objective to retain skilled employees
...
In your opinion what is diversity? Why should it be implemented into your
workplace? What diversity legislation should you be aware of?
 Diversity is the variety of cultural, religious, social and linguistic
backgrounds which can be seen on workspace
...

 Equality and Diversity Legislation

P a g e | 55

8
...
Who are the stakeholders and how should organizational objectives be
communicated to them?
Stakeholders are the people who are having direct, indirect interest in a
company or an organization
...


10
...


Clarity with
meeting

Communication
with emails

Career Path
with Incentives

11
...

The reason of the plan behind is to restrict the circumstances to minimise the
loss
...
Using a flow chart, design a procedure to action objectives for training, redeployment and redundancy
...
How will you assist management in coping with change? We believe that
there will be a lot of growth
...


> Description of expansion
> Opportunities
> Financial Goals
> Duration
> Marketing
> Areas to achive goals
>Financial Plans
> Accessible to capitals
> Breakdown
> Staffing, needs and responsibilities

P a g e | 57

14
...

 To have a quota for people with disability
 To promote merit-based job opportunities

15
...

 Our organization has set people positions with hierarchy which is clearly
quoting who will be next one
...
What program/s would you recommend the employer of choice to offer?
 He is trained for well-being
 Spread happiness and release tension
 Healthy and lovable environment
17
...

 Surveys and question answer paper work without disclosing identity can
help in future to work on shortcomings

18
...

 It can be reduced by encouraging staff, customers and visitors to use to
right bin and in consistency so to reduce the workload
...
What is your opinion of full-time permanent, part-time permanent,
contractual and casual staff? Which factors will you keep in mind to select
employment status?
Full Time Permanent
 Around 38 hours every week
...

Casual Employee
 Has no ensured long periods of work,
 Ordinarily works sporadic hours (yet can work ordinary hours), doesn't
get paid wiped out or yearly leave
 Overall, under 38 hours of the week, generally works ordinary hours
every week
However, contractual is on contract basis, while part time employee are
linked with working hours at a lower scale
...


20
...

We can keep morale and satisfaction high by:
 Appreciation
 Bonus
 Leading with the workers
 Suitable facilities

21
...

 The biggest of the change is the global pandemic which has changed the
world and customers a lot and has negative impact like in travel industry
...
Are there any policies that you should consider? Why? What impact will
they have?
 Policies for such crisis has been laid by the government to give
supplements for people working in such pandemic or struggling
 On company level, full time employees will be paid
...
What is the purpose of using environmental scanning in the development of
your plan? What skills should in include in the gap analysis?
 The purpose of using environmental scanning is to understand the
attitude, behaviour and approach of multiple customers, staff and other
stakeholders
 A gap analysis is measure that contrasts real execution or results and
what was normal or wanted
...


Problematic or missing methodologies, structures, abilities,
measures, practices, innovations or aptitudes,

2
...

A skilful person who can become a large contractor with lot of contracts in future
can be helpful

---