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Contents
Quality Management Assignment
1- A Background To Total Quality………
Management……………………………
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3-Criteria……………………………………
4-Obstacles in TQM………………………
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7-Deming Awards…………………………
8-Deming Cycle:…………………………
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10- Malcolm Baldridge Award:………
11- Quality Improvement……………
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This can
only be accomplished through enhancing product performance, cutting costs, increasing
customer pleasure, and partnering with world-class enterprises
...
It is seen as a vital feature
that goes above and beyond what customers anticipate
...
The study compares
and contrasts the Deming, Juran, and Baldridge TQM models to see how they approach
the pursuit of quality and determines which model is most commonly applied in real-world
settings
...

My final thoughts on these three models and the lesson I learned
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Rite has been widely implemented by many of the top firms in the world ever
since it was first proposed by giants like Deming and Juran
...
Many organisations today utilise it as a tool for
creating their goals, which in turn direct their management
...
It began with monitoring and control and has since expanded
to encompass management commitment, customer satisfaction, process management,
and personnel management, all of which aim to manage the organisation as a whole
...
Under this idea, product creation occurs in a
conflictual environment where each department is permitted to operate autonomously
...

So, it is clear that governments and organisations where these organisations are run are
involved in overall quality management
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Criteria
There are basically seven criteria that are significant in this context
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The success of an organisation is heavily influenced by its
leadership, making this the most crucial factor
...
Also, leadership can be assessed based on the level of motivation
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A company's operations are determined by
the future strategies it expects to employ
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Thirdly, the bottom line for the majority of businesses today is now customer and market
focus rather than profit
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This criterion serves as the foundation for the
company's upcoming product and service advancements
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Process management is the next on the list
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Adequate process management is required
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To make sure that there are no excuses to go over the time limit
for service delivery, every little prerequisite must be taken care of
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One must consider the business response before
judging the calibre of a specific organisation, market, team, or product
...


Obstacles in TQM
The following are the main barriers to overall quality management that have been
mentioned:
The strategic plans, as has been stated numerous times, do not genuinely achieve the
objectives for product quality
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Quality considers a lot of
management levels that are difficult to work with within the organisation
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Additionally, it gets challenging to adopt planning with the suppliers,
making it challenging to establish finest quality
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Additionally, it is
challenging to hire people with the best attributes because of the employees' resistance
to change
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Additionally, the management only rewards employees once they reach certain
milestones, which leads to unhealthy rivalry inside the company and a decline in quality
...
In the US Deming was considered by many as the leading
quality guru
...
At the End of World War II Deming was
invited to Japan by Japanese engineers and industrial leaders
...
[2]

Deming’s 13 Points
1- Constancy of purpose
2- The new philosophy
3- Cease dependence on mass inspection
4- End lowest tender contracts
5- Improve every process
6- Institute training on the job
7- Institute leadership
8- Drive out fear
9- Break down barriers
10- Eliminate exhortations
11- Eliminate arbitrary numerical targets
12- Permit pride of workmanship
13- Encourage education
14- Top management commitment and action

Deming Awards
The Deming Prize is established in 1951 by the Japanese Union of Scientists and
engineers (JUSE), It consider as Japan’s national quality award for industry
...
Its principles are a national
competition to seek out and commend those organizations making the best and greatest
strides yearly in quality
...
The
Deming Application prizes for private or public organizations, the subdivided into small
enterprises, divisions of big corporations, as well as abroad companies
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The criteria under this
context re often reviewed and as per the needs of the culture, it is adopted
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It has to adapt itself accordingly getting deviated from its own goals on many occasions
...

Strategic Challenges: In this context every management department acts as an obstacle
...
The reason is that every department looks to provide its best
quality which is not synchronized with the company’s strategies
...
Some of the key processes including organizational learning
and knowledge sharing become challenges to be followed
...
There are three different categories:
manufacturing, services, and small firms
...

The Baldrige Award principles are the role of quality data collection and analysis as the
basis for managerial decisions
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Joseph Moses Juran was born in December 24, 1904 , he was a 20th century
management consultant who is principally considered as an evangelist for quality and
quality management
...
[3]

Quality Trilogy: [4]
Quality Planning
12345-

Identify who are the customers
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Translate those needs into our language
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Optimise the product features so as to meet our needs and customer needs
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Optimise the process
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Transfer the process to Operations
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Deming’s model further describes the high degree of the senior
management involvement for the quality improvement purposes in which the decisions

are made in the board room
...
It provides a wide range of advices on the quality planning, quality control and the
quality improvement
...
The Deming’s approach is to focus on the working
of everyone in the organization to accomplish the improvement with the repeated use of
the PDSA cycle
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Juran’s model provides an analytical approach to manage for the
quality and focuses on how to handle the quality functions on the basis of that
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The Juran’s model is more practical minded suggesting the highly practical and
the feasible answers
...


Baldrige’s Model
The Baldrige’s model which is the most popular model for the total quality improvement
takes the overall improvements in all the aspects whether it is the leadership, strategies,
planning, etc as the criteria for the quality improvement
...

The Baldrige’s model manages the quality with the focus on the future, managing for the
innovation, with the social responsibility towards its customers as well as the employees
with the system perspective
...
At the same time, the Baldrige’s approach
is to manage the quality through the management by the fact with the help of the
combined process of the process management, workforce focus and the business results
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The model that best suits to most of the organization in most of the organization is
recommended to be the Baldrige’s model for the TQM which is the most popular model
prevailing in many of the organizations that combines all the aspects like the leadership,
strategies, planning, etc
...


Today’s Excellence Awards
The excellence awards are given to the organizations by their respective governments on
the basis of its management practices, contribution to the industry and its markets, quality
of the products and the beliefs at the highest level with the awareness promotion and
practices through the innovative approaches
...
(Management awards) In this array of the
awards, the Japan’s Deming prize was the first essentially esteemed prize which
remained as the most prominent one for the three decades since its establishment in the
year of 1950 which aims at examining how efficiently and effectively the organization is
able to implement the total quality control measures by having a deep assessment of its
quality policies and the activities and measuring its consequences in the part of the
improvement in the productivity, quality improvement, reductions in the costs, increased
profits & the expansion in the sales
...
leadership, information
and the analysis, strategic planning, human resource focus, process management,
business results and the company’s performance, the customer focus and their
satisfaction
...

The Canada Awards for the excellence has seven drivers which are the leadership,
planning, customer focus, people focus, process management, supplier’s focus, and the
organizational performance
...
The AKAO prize
was established by the QFD institute in order to honor the individuals who were successful
in making the outstanding contribution to the advancement process of the QFD
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Additionally, there are many Excellence award in UAE which implement EFQM models
such as Ajman Excellence award, Dubai excellence award and Emirates government
excellence award
...
Moreover, the feedback is very important for all organizations, it can
help them to focus on good practices to share as well as its the key fields in which the
applicant can improve its performance
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Learned Lesson
Through this extensive analysis of the various models of the total quality management it
was but obvious to learn its several of the basic aspects involved with it which can
summarized as the whatever the model may be but it tends to take an approach that

seeks to improve the quality and the performances of any organization that will cause the
meeting or exceeding the expectations of the customers
...
An effective total quality management design looks forward for
the overall quality measures used by that organization which includes the design and the
development of the quality design, control and the maintenance of the quality, parallel
quality improvement, and the quality assurance
...
It is basically the management
of the procedures and the initiatives which has the involvement of the principles like the
actions anticipated from the top level management as the driver for the whole program of
TQM and to create an environment of success, training required for the employees,
customer focus, decision making process, methodology and the tools, continuous
improvement, company culture, and the involvement of the employees
...
The total cost of the TQM is generally
expected to be lower than the benefits it would produce, but after its application in the
real world and taking the results in the long term, it is quite beneficial for any type of
organization
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While Deming is highly concentrated on
leadership and continuous improvement, Juran believed in quality planning, improvement
and control
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Here short term profits and mobility of management is of greatest concerns which
need to be fought in order to come out successful
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The reason is that this is where formation of trade unions is possible and must be
prevented as per Deming’s principles
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Juran’s model can be applied from the operational and
marketing perspective which requires major improvement in quality so as to take the
company along
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It looks to prevent all problems in individual
departments
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