Notesale: Turn your study into money

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12

OfficePRO

MAY/JUNE 2010

Your ability to get along with people, to exhibit
good manners, project an impressive image and to
make others feel comfortable are key components
of your success
...
Without them, your organization may
lose business, your colleagues may lose respect for
you and your boss may not promote you
...
You may think
you've heard all these before, but a refresher course in the
basics of business etiquette won't hurt
...
Say "hello," "good morning" or "hi" to
people you know and don't know
...
The adage "don't talk
to strangers" doesn't apply in the business world
...
Mi)nitor yourself to make sure you really are
greeting and acknowledging others
...
It's not
optional!
Shake hands correctly
...
If some-

one gives you a limp handshake, what do you think? Be
honest
...
And what do people think about your
handshake? It's important to know
...
Check to make
sure you do the following: Extend your hand ar a slight
downward angle, with the thumb up
...
Put your thumb down, wrap you fingers
around the palm of the other person and make the shake
firm, but not bone-breaking
...
Both men and women should stand when shaking hands
...
If you arc thc
host or the person in charge, or if you know both parties,
it is your responsibility to introduce the guest to others
...
Speak loudly enough to be
heard
...
If;
your volume is low, your audienoe may'
not hear you, and will iose interest in wf
And if you forget someone's name, admit it
...
You can simply say, "I'm sorry,
I've forgotten your name
...
People want to work with
individuals they know, like and trust
...

Have interesting topics to discuss, but stay away from sex,
politics, religion and office gossip
...
People really dislike being
interrupted
...
It can add a lot to your
conversation, but it can also bomb badly
...
What goes around often
comes around
...
No cursing,
putting othets down or using sarcasm
...
" Using polite language will make

...
What would
you rather hear: "Get this to me by 3 p
...
" or "Please get
this to me by 3 p
...
?"
Send thank-you notes after receiving a gift or attending
a party or business meal
...

Tune into your body language
...
Do they see you as a competent and
composed individual? You want to project a professional
image
...
You can stand tall regardless
of your height
...
That's aggressive
...
That's annoying! Look people
in the eye
...
Wear a pleasant facial expression and when
it is appropriate, smile
...
We all need feedback to grow
...
You can't
change what you don't know you are doing
...
Don't giggie
...
''
Choose your words wisely
...
If people are counting your use of "OKs" or "ums,"
they are not listening to you
...
You come across as tentative
...
They
are extra words like kinda, sarta, maybe, perhaps, actually
...
Watch your use of the word "but
...
If you say, "I agree, but
...

Get feedback
...
It will teach you how you sound to others,
and allow you to improve your tone and your word choice
...
How you are dressed is often
one of the first things people notice about you
...
You want
your clothing to enhance your professional reputation, not
detract from it
...
They are usually better
made, last longer, wear better and don't go out of style as
quickly
...
Are your accessories too big,
too bold or too bright? Accessories should be good-quality
items that add to your outfit without overpowering it
...
It's one of those details that add polish to your professional presence
...
You want people to focus
on your abilities not on distracting details
...

Be comfortable at business meals
...
You Jine to conduct
business and establish relationships
...
Make sure you order
foods that you kuow how to eat, that arc easy to eat and
that you like to eat
...

Know how to read a place setting
...
Each course
should have its own set of utensils
...
People will notice if you hold your fork
like a pitch fork
...
The knife is held the same way
...
Don't do any grooming at the
table
...
Your mothers were right: You
should not talk with your mouth full or wave utensils with
food on them
...


choose a businesslike ringtone for your cell phone
...
Do not text
under the table
...

Eliminate e-mail embarrassments
...
Yet, such
mistakes can be costly to you
...

Some simple precautions can save you embarrassment in
the future; Always add the e-mail address last
...
And pay attention when typing a
name from your address book in the "TO" line
...

The quality of your writing always matters
...
Proofread
every message
...
Read your
message out loud
...
You'll also seem
friendlier
if you use a salutation
...

latch" is not a work slogan
...
Careers
ny time, and what information is t^K or not OK
jave been ruined beoause people drank too
to share
...

Plus, always remember that what you piîst on
much alcohol and said and did ridiculous
Facehook, your personal blog or any social media
things while at business social functions
...
If you aren't
sure whether your post is appropriate, ask yourself, "Would i get into trouble if my boss saw it?"
If
the
answer
is "yes," don't post it
...
The way we communicate in
comments
about
your employer
...
"
years
...
People use cell phones to call and text
Demonstrating good manners may not he part of your
from many different places— including restrooms
...
Follow the above suggestions
ter where you are
...
Ilse a
in vour career
...
Give both your first and last names
...

development company providing business etiquette and communicaPay attention to your voice and speak clearly and not
tions training, speaking and coaching services to companies worldwide
...
Do not eat (jr drink when speaking on the
Pachter has given over 1,800 seminars worldwide and has authored
phone
...
Do not yell
eight business books including NewRutes@Work: 79 Etiquette Tips,
when speaking on a cell phone
...
Pachter may bi_
sational voice
...
pachter
...
com
responded, "I cau't hear her
...
And speaking of cell phones,

office PRO

15

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...




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