Notesale: Turn your study into money

Document Preview

Extracts from the notes are below, to see the PDF you'll receive please use the links above

---

BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

Chapter-5
1
...

3
...

5
...


Telephone etiquettes
Etiquettes for foreign business trips
Etiquettes for small talks
Respecting privacy
Learning to say NO
Time management

1
...
Your voice must create a
pleasant visual impression over the telephone
...


1
...

It is suggested that you begin the phone call with an appropriate greeting like Good
morning/Afternoon depending on which time of the day you are calling
...
"

BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

2
...

While it is very important to take permission to speak to the person you have intended to call,
one should always remember to use a polite tone
...

Remember to be sensitive to the tone of your voice
...

It is important your tone conveys authority and confidence
...

Try to record your own conversations
...

3
...

It is considered inappropriate and can also lead to miscommunication, always introduce
yourself before getting into any conversation; telephonic or face to face -- that's the thumb
rule!
4
...
e being clear
...

Always use a clear, crisp and simple language
...
Purpose of the call
Before making a phone call, be sure of the purpose of the call
...

Jotting down the items you want to discuss and questions you want answered can help in
making a smooth conversation

BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

6
...

Respect the person's time and ensure that the conversation gets completed within the given
timeline
...
Avoid fillers and keep it interesting
Filler words -- like um and uh -- are never written into a speech, and add nothing when a
speaker utters them
...
"
This only conveys that you are confused and still thinking of what to say next
...
Smile through the phone
Keep a 'smile in your voice
...

Adults pay more attention to the tone of your voice than they do to the words you use
...
Find some quiet place
Communicating over the telephone is much more effective when both parties can hear each
other clearly without background noise
...

Blaring noises, such as the television or road traffic can interfere with both your listening and
communication skills, making it difficult for a conversation
...
Summarise, paraphrase and close
There are various benefits of summarising and paraphrasing, it helps you to reaffirm what
was discussed during the phone call
...


BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

Always end the call with a pleasantry like -- "It was pleasure speaking with you" or "You have
a nice day
...
Got a brilliant idea and want to convey it to your
friend staying out of the country, use the telephone
...


2
...
"
To succeed in the world of business, it becomes mandatory to understand the business of
the world
...
A few etiquettes
can take you a long way but a slight misreading of actions can cost your business a fortune
too
...
Moreover,
the gift you offer will be
refused a couple of times
before it is actually accepted
...


BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

Shaking hands is the acceptable way of greeting
...
Also, once the meeting has ended, you
are expected to allow your affiliates to leave first
...
While you might be
expected to be on time, your counterpart might
arrive (fashionably) late
...
A meeting
could last for hours and one must be
prepared to sit till the end, as there is no such
thing as leaving fashionably early
...
So is talking with your hands in pocket
...
On
you first meeting with your Japanese
counterpart, remember to bring loads of
business cards, printed both in
English and Japanese
...
DO NOT fold, tear,
play or write on the card
...
Not every person will be
comfortable with a handshake on the first
meeting
...
If the handshake is
initiated from the other end, only then should you go for it
...

Generally, the eldest person will lead the meeting, so follow their lead
...
It’s rude and might lead to them forming the wrong
impression about your organization
...
Joking in a
business meeting is less
likely to be taken as funny,
but more offensive
...

Expect pure bluntness and no
personal questions
...

Conclusion
Globalisation and online work are the fastest ways to grow your business, but cultural
differences result in different sets of business etiquette and ethical practices from
country to country, region to region
...
Explain Etiquettes for foreign business trips
Introduction:
some business people, etiquette might seem to be a simple case of using your common sense
and showing good manners but to conduct yourself correctly, you need to be watchful and
mindful in all that you do as a lack of regard towards business etiquette can ruin business
relationships and in worse case scenarios, it can actually mean the difference between
obtaining thousands of pounds worth of business or your company being overlooked entirely
...
You
might find yourself in a boardroom of directors in the
morning, followed by an afternoon on the golf course and
attending a lavish ball in the evening
...

your attire should acknowledge the fact that you are on a
business trip, whether you’re flying to a meeting abroad,
playing golf with business guests or attending a

BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

magnificent ball
...

Even on the golf course, business is likely to be discussed to some degree at some point and
you’re always going to be meeting new people, many of whom may have a direct or indirect
bearing on the success of your business trip so when choosing clothing for each occasion, bear
that in mind as first impressions really do count
...
It will not only allow you to familiarise yourself with the surroundings
and to find out those all important things like where and how to order lunch and where the
bathroom is, it will allow you time to compose yourself in readiness to greet your guests
...
This is extremely important as some business people are often very
busy indeed and although you might have perceived the lunch to be more of a casual, social
situation with a bit of business thrown in, your guests might be extremely busy and may only
have half an hour to spare so being late can throw things off course and ruin a business
relationship as well as showing a total disregard towards accepted business etiquette
...

Maintain a Professional Manner & Watch Your ‘Ps and Qs’
One of the biggest mistakes that are often made when it comes to business etiquette is when
people let down their guard at the more social events
...
Therefore, although it’s right and proper to
be friendly, don’t become overfamiliar with people you hardly know
...
As long as you remember that
you’re representing the company from the moment you head off on the trip to the moment
you get back to the office, this should stand you in good stead when it comes to proper
etiquette
...
That means that your
duties and responsibilities are to your employer
...

You’re never quite certain who you might bump into on a business trip nor where or when
and in what circumstances and you’d be surprised how news of any misdemeanours or
inappropriate behaviour can get back to the office seemingly at the speed of light so it's
important that you conduct yourself correctly at all times
...
Improper business etiquette abroad has been responsible
for losing some companies huge amounts of money in lost business
...


4 Write a short note on Etiquettes for small talks
Introduction
“Small talk isn’t just about being gregarious or entertaining, it is a gesture of respect
...
Small talk is an important people skill
...
It’s the first step in connecting with others and forging lasting and meaningful
relationships in business
...

The following ten tips will help you master the art of small talk:
Have approachable body language: open stance, eye contact, and smile
...

Take the initiative and be the first to say hello
...
This not only demonstrates confidence and shows interest in the other
person, but it gives you an opportunity to guide the conversation
...
A compliment is also a great way to start
a conversation
...
Read newspapers and news magazines to be knowledgeable
about what is going on in the world
...

Focus on the other person and less on yourself
...

Do listen
...
Be present; watch the tendency to
daydream
...


BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

Keep the tone light and positive until you find a topic in which you are both interested
...
It demonstrates to others that you are approachable and friendly
...
It makes you appear thoughtful; and it may help you avoid a faux pas,
or saying something that is better left unsaid
...
“It’s been great talking with you
...

The cost of things
...

Mean gossip
...

Controversial issues, such as politics or religion, when you don’t know the others in the
group
...
You can quickly change
the subject and hope the person takes the hint
...
"

5- Explain Importance of respecting privacy in business

Why does privacy matter? Often courts and commentators struggle to articulate why
privacy is valuable
...
But privacy
matters a lot more than that
...

1
...

The more someone knows about us, the more power they can have over us
...
Personal data can be used to affect our
reputations; and it can be used to influence our decisions and shape our behavior
...
And in the wrong hands, personal data can be
used to cause us great harm
...
Respect for Individuals
Privacy is about respecting individuals
...
Of course, the desire for privacy can conflict with important values, so
privacy may not always win out in the balance
...
Even if this doesn’t
cause major injury, it demonstrates a lack of respect for that person
...
”
3
...
How we are judged by others affects
our opportunities, friendships, and overall well-being
...
Protecting reputation depends on protecting against not only
falsehoods but also certain truths
...
People judge badly, they judge in
haste, they judge out of context, they judge without hearing the whole story, and they judge
with hypocrisy
...

4
...
These boundaries are both physical and
informational
...
We also establish informational boundaries,
and we have an elaborate set of these boundaries for the many different relationships we
have
...
Breaches of these boundaries can
create awkward social situations and damage our relationships
...
Most people don’t want everybody to know
everything about them – hence the phrase “none of your business
...
”
5
...
Breaches of confidentiality are breaches of that trust
...
Likewise, we trust other people we interact
with as well as the companies we do business with
...

6
...
Personal data is used to

BE, Sem-3 (GTU)

Subject: ETC

Faculty: Ashok Pandya

determine whether we are investigated by the government, or searched at the airport, or
denied the ability to fly
...
Without having knowledge of what data is
being used, how it is being used, the ability to correct and amend it, we are virtually helpless
in today’s world
...
One of the hallmarks of freedom is having autonomy and control over our
lives, and we can’t have that if so many important decisions about us are being made in
secret without our awareness or participation
...
Freedom of Thought and Speech
Privacy is key to freedom of thought
...
Privacy is also key to protecting
speaking unpopular messages
...
We may
want to criticize people we know to others yet not share that criticism with the world
...

8
...
A key component of freedom of political association is the ability to do so with
privacy if one chooses
...
Privacy of the associations and
activities that lead up to going to the voting booth matters as well, because this is how we
form and discuss our political beliefs
...

9
...
There is a great
value in the ability to have a second chance, to be able to move beyond a mistake, to be
able to reinvent oneself
...
It allows people to grow and mature
without being shackled with all the foolish things they might have done in the past
...

10
...
We may
do a lot of things which, if judged from afar by others lacking complete knowledge or
understanding, may seem odd or embarrassing or worse
...

Source:
https://teachprivacy
...


“When you say ‘yes’ to others, make sure you’re
not saying ‘no’ to yourself
...

Yes to that new project, yes to more responsibility,
and yes to that promotion you’ve been eyeing
...
No, you’re too
busy, no you’re not interested, or no, you don’t want
to work until all hours of the night
...
“No, that idea
is quite different from, “No, I’d like to take a different approach
...

1
...

You’re up to your ears in other projects and you like eating dinner before 9 PM (at your
apartment, not at your desk)
...
Skip
the flat, “no” or an awkward, passive aggressive, “Well, umm, see I would, it’s just you’ve
assigned me so much work in the past two weeks that I’m busy working on everything else
you asked, so I, uhh, don’t think I can
...
”
This approach works for a couple of reasons
...

Second, if your boss knows this new task is more important, it invites him to say, “Let’s push
those other projects to the backburner,” and make sure you’re on the same page as far as
priorities go
...
To Your Co-worker
Your co-worker asks you to help her with a pet project that you have very little expertise (or
interest) in
...

But if you’re set on turning the opportunity down, just be sure to skip a fake excuse about
how you would help if only you weren’t so swamped
...

Instead, try something closer to the real reason
...
That sounds like an exciting initiative
...
”

6- Discuss importance of Time management

Time management can have a huge effect on your
performance and productivity in the workplace
...

This is hugely important if you want to get yourself
noticed at work and take the next step in your
career
...

Why Time Management is Important in the Workplace
There are so many reasons why time management is important at work
...
Managers need to be able to assess their
workers’ productivity and make sure they are getting the most out of their employees
...

Time is Money
You’ve heard it before, ‘time is money’ and it’s true
...
If you waste time at work, it means you are
getting less work done, which in turn costs the company money
...

Set Your Priorities in Order
Effective time management will mean you prioritise your tasks efficiently so that you focus on the
most important and time-pressed tasks first
...

Deliver on Time
By focusing on the high priority tasks first you will also ensure that you meet deadlines and deliver
your work on time
...
If you don’t, then you can potentially lose out on important clients
or customers, or even lose your job
...
That
is because you are not wasting time on menial tasks and are completing your work in the quickest
time possible
...

Provide Better Quality Work
Since you are prioritising your tasks effectively and not wasting valuable time, you will be sure to
provide a higher standard of work
...
As you are not getting distracted by other things, or
stressing about everything that needs to be done, you can produce your best standard possible
...
When you manage your time effectively, you also have
more time to consider important decisions that will allow you to make the best choices possible
...
When you have a set schedule
you know you have to stick to, you can help to eliminate procrastination and face the task head on
...
Not only will it waste a lot of time, but it can also be detrimental to your health
...
Avoid this by having a system in place that you know will allow you to get the
work completed on time
...

Improve Your Work/Life Balance
Having good time management skills is not only important at work, but it can also have a positive
effect on your life outside the office
...
That means
you have more time to dedicate to yourself
...

Break Bad Habits
Taking control of your routine and schedule will help you avoid stepping into the same familiar traps
that can have a negative effect on your work
...
It also means that you are more likely to identify bad habits and break that cycle
...

Create a Fair Workplace
If you make sure that you are managing your time as best as you can, then you can help create a fair
workplace where everyone is producing the same standard of work and nobody is holding the team
back
...
You can avoid this by ensuring that all your workers are
working to the same volume or a time-based target so it is easier to judge how well everyone is
progressing
...
This
includes coming up with a routine and setting targets and deadlines for you to meet
...
If there are certain steps
or processes you can take out to work more efficiently, then this is something that needs to be
considered
...

Taking the time to develop these skills can be a great asset and make you a better employee, so
make sure that you do what you can to improve this

---