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Exam Paper for Human Resource Management in BBA
(With Answers)
PAPER # 1
**Exam Paper: Human Resource Management**
**Duration:** 2 hours
**Instructions:**
1
...

2
...

3
...

**Section A: Multiple Choice (20 marks)**
Choose the best answer from the options provided
...
What is the primary goal of Human Resource Management (HRM)?
a) Maximizing profits
b) Increasing sales
c) Managing employee performance
d) Reducing costs
(1 mark)
2
...
Which theory of motivation emphasizes the role of basic needs, such as
physiological and safety needs?
a) Maslow's Hierarchy of Needs
b) Herzberg's Two-Factor Theory
c) Equity Theory
d) Expectancy Theory
(1 mark)
4
...
Which method of job analysis involves collecting information about job
tasks, responsibilities, and work behaviors through direct observation?
a) Interview method
b) Questionnaire method

3

c) Observation method
d) Diary method
(1 mark)
**Section B: Short Answer Questions (30 marks)**
6
...
(5 marks)
**Answer:**
Job analysis is the process of gathering, documenting, and analyzing
information about a job's duties, responsibilities, tasks, and requirements
...
Job analysis helps HR professionals understand what a
job entails and what qualifications and skills are necessary for successful job
performance, ensuring that the right employees are hired and managed
effectively
...
Briefly describe two recruitment methods organizations can use to attract
potential candidates
...
It can be done through
promotions, transfers, or internal job postings
...


4

b) **External Recruitment:** External recruitment involves seeking
candidates from outside the organization
...

External recruitment widens the pool of potential candidates, bringing fresh
perspectives and skills to the organization
...
Explain the concept of "employee orientation" and discuss its significance
in the onboarding process
...
It includes
providing information about company policies, procedures, expectations,
and job responsibilities
...

- **Faster Integration:** Effective orientation accelerates the integration of
new employees into the organization, allowing them to become productive
team members more quickly
...

9
...
Common methods
for performance assessment include:
- **Graphic Rating Scales:** This method uses a scale with defined
performance criteria to rate employees' performance on various aspects of
their job
...

- **Management by Objectives (MBO):** In MBO, employees and their
supervisors set specific performance goals and then evaluate performance
based on the achievement of those objectives
...

10
...
(5 marks)
**Answer:**

6

Employee motivation refers to the internal and external factors that drive
employees to achieve their work-related goals and perform effectively
...

Employees strive to fulfill lower-level needs before moving on to higherlevel needs
...
Hygiene factors (such as
working conditions and salary) prevent dissatisfaction, while motivators
(such as recognition and achievement) lead to job satisfaction and
motivation
...
Discuss the challenges and benefits of a diverse workforce in
organizations
...
(15 marks)
**Answer:**
[Your answer should discuss the challenges and benefits of diversity in the
workplace, offer examples, and provide recommendations for effective
diversity management
...
Analyze the concept of "employee engagement" and its impact on
organizational performance
...
(15 marks)
**Answer:**
[Your answer should explore the concept of employee engagement, its
influence on organizational performance, and provide specific strategies for
improving engagement
...
Explain the concept of "strategic human resource management (SHRM)"
and how it aligns with an organization's overall strategic goals
...
(20
marks)
**Answer:**
[Your answer should define SHRM, discuss its alignment with strategic goals,
provide examples of SHRM practices, and explain their impact on business
outcomes
...

The HR department is facing challenges in recruiting and retaining top
talent
...

Additionally, employees have expressed concerns about a lack of career
development opportunities
...
]

9

PAPER # 2
Section A (Multiple Choice Questions)
1
...
Which of the following is an internal source of recruitment?
(a) Job boards (b) Employment agencies (c) Employee referrals (d) All of the above
Answer: (c)
3
...
Which of the following is a benefit of employee engagement?
(a) Increased productivity (b) Reduced turnover (c) Improved customer satisfaction (d)
All of the above
Answer: (d)
5
...
What is human resource planning?
Human resource planning is the process of ensuring that an organization has the right
number of people with the right skills in the right places at the right time
...
What are the different types of recruitment methods?
The different types of recruitment methods include:


Internal recruitment methods: Employee referrals, job postings on the company's
intranet, promotions, and transfers
...


3
...
Screening resumes and applications
2
...
Conducting reference checks
4
...
What are the different types of training and development programs?
The different types of training and development programs include:


On-the-job training



Off-the-job training



Formal training



Informal training

5
...
Discuss the importance of human resource management in an organization
...
This is essential for the organization to achieve its goals and
objectives
...
This can lead to increased productivity, reduced
turnover, and improved customer satisfaction
...
Explain the different steps in the recruitment and selection process
...

The first step in the process is to attract qualified candidates
...

Once a pool of candidates has been attracted, the next step is to screen the resumes
and applications
...

The candidates who meet the minimum qualifications will then be invited for an
interview
...
It is also an opportunity for the
candidate to learn more about the company and the position
...

This is done to verify the information that the candidates provided in their resumes and
interviews
...

3
...

Organizations offer a variety of compensation and benefits to their employees
...
Explain the importance of employee engagement in an organization
...
(10 marks)
- Answer: Human resource management (HRM) is the process of managing
people in an organization to achieve its goals and objectives
...
The main functions of HRM are:
- Strategic HRM: aligning the human resources with the vision, mission,
and strategy of the organization
...

- Administrative HRM: providing support and services to employees and
managers, such as payroll, benefits, legal compliance, etc
...
Give examples of each
...
External sources
of recruitment refer to hiring from outside the organization, such as
advertisements, job fairs, campus placements, etc
...


14

- Disadvantages: limited pool of candidates, possible resentment among
non-selected employees, reduced diversity, etc
...

- Disadvantages: higher cost, longer process, lower retention, possible
mismatch with the organizational culture, etc
...
(15 marks)
- Answer: Performance appraisal is the process of evaluating and providing
feedback on the work performance of employees
...
The main
methods of performance appraisal are:
- Objective methods: based on quantifiable and measurable results, such
as sales volume, productivity, quality, etc
...
, such as rating scales, essays, critical
incidents, etc
...


15

- Result-based methods: based on the outcomes and impacts of
employees' work on the organization's goals and objectives, such as
management by objectives (MBO), balanced scorecard (BSC), etc
...

1
...
What are the different functions of Human Resource Management?
3
...
What is the selection process?
5
...
What is performance appraisal?
7
...
What is employee relations?
9
...
What are the different trends in human resource management?
Section B
Answer any four questions
...
Discuss the importance of human resource management in an organization
...
Explain the different steps involved in the recruitment and selection process
...
What are the different methods of training and development?
14
...

15
...

16
...

17
...

18
...

19
...

Answers
Section A
1
...
It encompasses a wide
range of activities, including:
o

Human resource planning

o

Recruitment and selection

o

Training and development

o

Performance appraisal

o

Compensation and benefits

o

Employee relations

2
...


o

Recruitment and selection: This involves attracting and selecting qualified
employees to fill open positions
...


o

Performance appraisal: This involves evaluating employees' performance
and providing them with feedback
...


o

Employee relations: This involves building and maintaining positive
relationships between employees and the organization
...
The different sources of recruitment are:
o

Internal sources: These include employees who are currently working for
the organization
...


4
...
The different types of training and development programs include:
o

On-the-job training: This is a type of training that is provided to employees
while they are working on the job
...


o

Formal training: This is a type of training that is structured and organized
...


6
...
It is an important tool for helping employees to
improve their performance and to identify areas where they need additional
training and development
...
The different types of compensation and benefits include:
o

18

Direct compensation: This includes wages, salaries, and bonuses
...


8
...
It includes activities such as managing
employee grievances, negotiating labor contracts, and developing employee
engagement programs
...
Human resource planning is the process of forecasting the organization's future
needs for human resources and developing strategies to meet those needs
...

10
...
Human resource management is important in an organization because it helps to
ensure that the organization has the right people in the right positions at the right
time
...
Additionally, human resource management can
help to

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PAPER # 4

Exam Paper for Human Resource Management in BBA
Section A (Multiple Choice)
Instructions: Choose the best answer for each question
...
Which of the following is NOT a function of human resource management?
(a) Recruitment and selection (b) Training and development (c) Performance
appraisal (d) Marketing
Answer: (d)
2
...
Which of the following is a type of performance appraisal method?
(a) Graphic rating scale (b) 360-degree appraisal (c) Behavioral anchored rating
scale (d) All of the above
Answer: (d)
4
...
Which of the following is a goal of employee development?
(a) To improve employee skills and knowledge (b) To prepare employees for
future roles (c) To increase employee engagement and motivation (d) All of the
above
Answer: (d)

20

Section B (Short Answer)
Instructions: Answer each question in a few sentences
...
Define human resource management
...
HRM is concerned with all
aspects of the employee lifecycle, from recruitment and selection to training and
development, performance appraisal, compensation, and benefits
...
What are the three main types of recruitment?
Answer: The three main types of recruitment are internal recruitment, external
recruitment, and headhunting
...
This
is often the most cost-effective and efficient way to recruit, as it does not require
the organization to advertise or screen external candidates
...

This is necessary when the organization does not have the necessary skills or
experience in-house
...




Headhunting is a type of external recruitment that involves targeting specific
individuals with the skills and experience that the organization is looking for
...


8
...
What are the different types of performance appraisal methods?
Answer: The different types of performance appraisal methods include:
 Graphic rating scale

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

Behaviorally anchored rating scale



360-degree appraisal



Management by objectives (MBO)



Self-appraisal

10
...
g
...

11
...

Answer: Human resource planning is the process of forecasting the organization's future
human resource needs and developing strategies to meet those needs
...

Human resource planning is essential for a number of reasons
...
By ensuring that it has the right people with the
right skills, the organization is better able to meet the needs of its customers and
compete in the marketplace
...
By
forecasting its future human resource needs, the organization can avoid overstaffing or
understaffing
...

Third, human resource planning helps the organization to be more effective
...

12
...


22

Answer: Employee engagement is the level of commitment and enthusiasm that
employees have towards their work and their organization
...



Behavioral engagement:

KEYWORDS:
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Human Resource Management
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Business Administration
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Exam Paper with Answers
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HRM Test
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BBA Study Guide
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Human Resources Exam
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BBA Curriculum
15
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BBA Study Material
17
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Business School Exam

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HRM Sample Questions
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Selection
Training and Development
Performance Appraisal
Compensation and Benefits
Employee Relations
Human Resource Planning
Strategic HRM

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Organizational Development

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Labor Laws
Management
Business

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Human Resource Management (HRM)
BBA
Exam Paper
Answers
Recruitment

job-analysis
job-design
workforce-planning
diversity-and-inclusion
employee-engagement
talent-management
change-management
succession-planning
performance-counseling
disciplinary-action
grievance-handling
labor-unions
collective-bargaining
workplace-safety



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