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Exam Paper for Human Resource Management in BBA
(With Answers)
PAPER # 1
**Exam Paper: Human Resource Management**
**Duration:** 2 hours
**Instructions:**
1
...

2
...

3
...

**Section A: Multiple Choice (20 marks)**
Choose the best answer from the options provided
...
What is the primary goal of Human Resource Management (HRM)?
a) Maximizing profits
b) Increasing sales
c) Managing employee performance
d) Reducing costs
(1 mark)
2
...
Which theory of motivation emphasizes the role of basic needs, such as
physiological and safety needs?
a) Maslow's Hierarchy of Needs
b) Herzberg's Two-Factor Theory
c) Equity Theory
d) Expectancy Theory
(1 mark)
4
...
Which method of job analysis involves collecting information about job
tasks, responsibilities, and work behaviors through direct observation?
a) Interview method
b) Questionnaire method

3

c) Observation method
d) Diary method
(1 mark)
**Section B: Short Answer Questions (30 marks)**
6
...
(5 marks)
**Answer:**
Job analysis is the process of gathering, documenting, and analyzing
information about a job's duties, responsibilities, tasks, and requirements
...
Job analysis helps HR professionals understand what a
job entails and what qualifications and skills are necessary for successful job
performance, ensuring that the right employees are hired and managed
effectively
...
Briefly describe two recruitment methods organizations can use to attract
potential candidates
...
It can be done through
promotions, transfers, or internal job postings
...


4

b) **External Recruitment:** External recruitment involves seeking
candidates from outside the organization
...

External recruitment widens the pool of potential candidates, bringing fresh
perspectives and skills to the organization
...
Explain the concept of "employee orientation" and discuss its significance
in the onboarding process
...
It includes
providing information about company policies, procedures, expectations,
and job responsibilities
...

- **Faster Integration:** Effective orientation accelerates the integration of
new employees into the organization, allowing them to become productive
team members more quickly
...

9
...
Common methods
for performance assessment include:
- **Graphic Rating Scales:** This method uses a scale with defined
performance criteria to rate employees' performance on various aspects of
their job
...

- **Management by Objectives (MBO):** In MBO, employees and their
supervisors set specific performance goals and then evaluate performance
based on the achievement of those objectives
...

10
...
(5 marks)
**Answer:**

6

Employee motivation refers to the internal and external factors that drive
employees to achieve their work-related goals and perform effectively
...

Employees strive to fulfill lower-level needs before moving on to higherlevel needs
...
Hygiene factors (such as
working conditions and salary) prevent dissatisfaction, while motivators
(such as recognition and achievement) lead to job satisfaction and
motivation
...
Discuss the challenges and benefits of a diverse workforce in
organizations
...
(15 marks)
**Answer:**
[Your answer should discuss the challenges and benefits of diversity in the
workplace, offer examples, and provide recommendations for effective
diversity management
...
Analyze the concept of "employee engagement" and its impact on
organizational performance
...
(15 marks)
**Answer:**
[Your answer should explore the concept of employee engagement, its
influence on organizational performance, and provide specific strategies for
improving engagement
...
Explain the concept of "strategic human resource management (SHRM)"
and how it aligns with an organization's overall strategic goals
...
(20
marks)
**Answer:**
[Your answer should define SHRM, discuss its alignment with strategic goals,
provide examples of SHRM practices, and explain their impact on business
outcomes
...

The HR department is facing challenges in recruiting and retaining top
talent
...

Additionally, employees have expressed concerns about a lack of career
development opportunities
...
]

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PAPER # 2
Section A (Multiple Choice Questions)
1
...
Which of the following is an internal source of recruitment?
(a) Job boards (b) Employment agencies (c) Employee referrals (d) All of the above
Answer: (c)
3
...
Which of the following is a benefit of employee engagement?
(a) Increased productivity (b) Reduced turnover (c) Improved customer satisfaction (d)
All of the above
Answer: (d)
5
...
What is human resource planning?
Human resource planning is the process of ensuring that an organization has the right
number of people with the right skills in the right places at the right time
...
What are the different types of recruitment methods?
The different types of recruitment methods include:


Internal recruitment methods: Employee referrals, job postings on the company's
intranet, promotions, and transfers
...


3
...
Screening resumes and applications
2
...
Conducting reference checks
4
...
What are the different types of training and development programs?
The different types of training and development programs include:


On-the-job training



Off-the-job training



Formal training



Informal training

5
...
Discuss the importance of human resource management in an organization
...
This is essential for the organization to achieve its goals and
objectives
...
This can lead to increased productivity, reduced
turnover, and improved customer satisfaction
...
Explain the different steps in the recruitment and selection process
...

The first step in the process is to attract qualified candidates
...

Once a pool of candidates has been attracted, the next step is to screen the resumes
and applications
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The candidates who meet the minimum qualifications will then be invited for an
interview
...
It is also an opportunity for the
candidate to learn more about the company and the position
...

This is done to verify the information that the candidates provided in their resumes and
interviews
...

3
...

Organizations offer a variety of compensation and benefits to their employees
...
Explain the importance of employee engagement in an organization
...
(10 marks)
- Answer: Human resource management (HRM) is the process of managing
people in an organization to achieve its goals and objectives
...
The main functions of HRM are:
- Strategic HRM: aligning the human resources with the vision, mission,
and strategy of the organization
...

- Administrative HRM: providing support and services to employees and
managers, such as payroll, benefits, legal compliance, etc
...
Give examples of each
...
External sources
of recruitment refer to hiring from outside the organization, such as
advertisements, job fairs, campus placements, etc
...


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- Disadvantages: limited pool of candidates, possible resentment among
non-selected employees, reduced diversity, etc
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- Disadvantages: higher cost, longer process, lower retention, possible
mismatch with the organizational culture, etc
...
(15 marks)
- Answer: Performance appraisal is the process of evaluating and providing
feedback on the work performance of employees
...
The main
methods of performance appraisal are:
- Objective methods: based on quantifiable and measurable results, such
as sales volume, productivity, quality, etc
...
, such as rating scales, essays, critical
incidents, etc
...


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- Result-based methods: based on the outcomes and impacts of
employees' work on the organization's goals and objectives, such as
management by objectives (MBO), balanced scorecard (BSC), etc
...

1
...
What are the different functions of Human Resource Management?
3
...
What is the selection process?
5
...
What is performance appraisal?
7
...
What is employee relations?
9
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What are the different trends in human resource management?
Section B
Answer any four questions
...
Discuss the importance of human resource management in an organization
...
Explain the different steps involved in the recruitment and selection process
...
What are the different methods of training and development?
14
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15

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