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CLARIFYING
EXPECTATIONS

What isexpectation?
a strong belief that something will happen
or be the case in the future
...

“Keep your expectations low and
you'll never be disappointed”

Here are a few examples of how expectation
manifests in real-life situations:
Personal
Goals:
Expectations
often drive our pursuit of personal
goals
...
These
expectations serve as motivators
and guide our actions and behaviors
towards reaching those goals
...
We have expectations
about how others should behave,
treat
us,
or
fulfill
their
commitments
...
Unmet
expectations can lead to conflicts and
misunderstandings
...
We might expect to gain
knowledge and skills, advance in our
careers,
or
achieve
specific
professional
milestones
...


Here are a few examples of how expectation
manifests in real-life situations:
Financial Planning: Expectations play a role in
financial planning and decision- making
...
These expectations help guide
investment strategies and risk management
...

Consumers have expectations about the
quality, performance, and value of products
or services they purchase
...
Companies often strive
to meet or exceed customer expectations to
maintain a positive reputation and build
customer loyalty
...
These expectations can shape the
choices made during the planning process and
affect overall satisfaction with the trip
...

For example, the placebo effect demonstrates
how the belief or expectation that a treatment
will be effective can influence its actual
effectiveness
...


Why do we need to clarify expectations?

Clarifying expectations is essential in
various aspects of life for several
reasons:
Effective Communication: Clarifying expectations promotes clear
and
open communication
...

By discussing and clarifying expectations, all parties involved can have a
shared understanding of what is desired, required, or anticipated, which
enhances effective communication and reduces the likelihood of
misinterpretation
...

However,
these
assumptions may not align with
reality or the actual expectations of
others
...


Establishing Accountability: Clear
expectations provide a foundation
for
accountability
...
It creates a sense of
responsibility and clarity regarding
roles, tasks, and desired outcomes
...
When expectations are
clearly communicated, individuals have
a
benchmark against which their
performance can be evaluated
...


Enhancing Productivity and Efficiency:
Clear expectations contribute to increased
productivity
and
efficiency
...
It
streamlines workflows, reduces ambiguity,
and allows individuals to allocate their
resources effectively
...
When expectations are
discussed openly and agreed upon, it
establishes a foundation of trust, as
everyone knows what to expect from one
another
...


Managing Change and Adaptation:
Clarifying
expectations
becomes
particularly crucial during times of
change
or transition
...

Clarifying expectations allows for
open
dialogue
and
flexibility,
ensuring that individuals can adapt
to new circumstances and align their
efforts accordingly
...

It helps prevent misunderstandings,
conflicts, and unmet expectations,
fostering healthier relationships and
more successful outcomes in various
personal, professional, and social
contexts
...
It is pretty difficult to build mutually clear
expectations with others if you don’t know exactly what they are yourself
...
And “I’ll know it when I see it” isn’t a
clear expectation
...
Are they in the work itself? How
we will communicate? What is our timing? What are the expectations
imposed by the organizational culture? Consider this as a checklist – do
you have expectations in each of these areas, and are they clear to you?

How do we clarify expectations?

Understand why
...
This is about justification to others
...
With this bigger picture, people will
understand better and commit more easily
...
Once you have the first three steps completed, sit
down with the other person to discuss your expectations
...
It will be even better if
when you invite them to meet, you encourage them to come prepared as
well
...
As a leader you have expectations of others that they
need to know (and not have to guess) so they can succeed
...
The conversation
about expectations needs to be a true conversation – so that both of you
understand each other’s expectations and so that you can more
towards agreement
...
We aren’t talking a legal document here, but we all
know that things written down allow for greater clarity, and without things
being written down we must rely on memory
...


How do we clarify expectations?

Get agreement and commitment
...

Then both parties must commit to each other that they agree with them,
and will live with them in the future
...

As leaders, we must strive to build clear expectations throughout our
organizations, and it must start with us

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