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Title: Business communication- introduction to communication
Description: Business communication subject notes of chapter 1 introduction to communication
Description: Business communication subject notes of chapter 1 introduction to communication
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Business communication
Introduction to communication
INTRODUCTION
Communication is an important component of success in our personal and professional lives
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It is a part of 'soft skills' as opposed to the
domain or technical knowledge, which is part of 'hard skills
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Telecommuting is a work arrangement in which employees work from a remote location
usually their homes and communicate with their company using electronic means
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Telecommuting may significantly decrease
interpersonal communication requirements and is therefore affecting effective communication
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, & Hearn, G
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The participants
were working in the following different categories:
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Administrators
Computer system designers
Journalists
Legislative drafters
Managerial consultants
Project workers
Public relations consultants/executives
Sales-marketing personnel
Solicitors
About 46% of the participants of the survey were female telecommuters
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Meetings were
conducted based on the following three situations:
➢ Complexity of task and required feedback
➢ Management predictions for contacting their telecommuters
➢ Need for currency of information
The satisfaction levels of telecommuters varied across the three situations
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About 18% of the participants found meetings either difficult to attend or a disturbance to
their work-at home schedule
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Daily telephone or other forms of contact was the main means of communication for nearly
30% of telecommuters
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Once the communication patterns were established, the telecommuters began to use two-way
communication
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Consequently, they sometimes did not receive critical information on time
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Timeliness of communication is more important for telecommuters since they lack proximity
and quick referral to co-workers as well as other information
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Communication has been defined differently by different writers and behavioral theorists
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➢ According to Allen Louis, "It is the sum of all the things one person does when he wants
to create an understanding in the mind of another"
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➢ In the words of Anderson, "Communication is the process by which we understand
others and in turn, endeavor to be understood by them
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➢ According to Berelson and Steiner, "Communication is the transmission of information,
ideas, emotions, skills, etc
Title: Business communication- introduction to communication
Description: Business communication subject notes of chapter 1 introduction to communication
Description: Business communication subject notes of chapter 1 introduction to communication