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100 Business Communication Practice Questions with Solutions

1
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Which of the following is an example of formal business
communication?
a) A casual chat in the office break room
b) An official company memo
c) A personal email to a colleague
d) A friendly text message
Answer: b) An official company memo

3
...
The communication process includes a sender, message,
channel, receiver, and feedback
...
External communication refers to communication within an
organization only
...
)

Multiple-Choice Questions
6
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Which of these is an example of unethical communication?
a) Providing accurate financial reports
b) Misrepresenting data to investors
c) Using inclusive language in business emails
d) Maintaining confidentiality in HR matters
Answer: b) Misrepresenting data to investors

Short Answer Question
8
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It is important
because it fosters respect, professionalism, and effective
collaboration
...
Which of the following is a key principle of effective business
writing?
a) Using complex jargon
b) Being concise and clear
c) Avoiding structure
d) Using informal slang

Answer: b) Being concise and clear

10
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Write a short business email responding to a client's inquiry
about a delayed order
...
We
sincerely apologize for the delay due to unforeseen
circumstances
...

We appreciate your patience and are happy to assist with any

concerns
...


Best regards,
[Your Name]
[Your Position]
[Company Name]

True/False Questions
12
...

Answer: False
13
...

Answer: True

Short Answer Question
14
...

Answer: Eye contact, gestures, and facial expressions
...
Which of the following helps resolve workplace conflicts?
a) Ignoring the conflict
b) Active listening and open discussion
c) Avoiding the other party
d) Sending anonymous complaints
Answer: b) Active listening and open discussion

16
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Which platform is most suitable for professional networking?
a) LinkedIn
b) Instagram
c) TikTok
d) Snapchat
Answer: a) LinkedIn

18
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Cultural differences do not impact business communication
...
Understanding cultural norms can improve international
business relations
...
Your company is facing a PR crisis due to a defective product
...


Answer Example:
Subject: Our Commitment to Quality and Customer Satisfaction

Dear Customers,
We sincerely apologize for the inconvenience caused by the
recent product issue
...
Our team is offering
replacements and additional quality checks to prevent future
occurrences
...
We appreciate
your trust and patience
...
What is the primary purpose of an executive summary in a
business report?
Answer: To provide a concise overview of the report ’ s key
findings and recommendations
...
Why is communication important for leadership?
Answer: Leaders must communicate vision, motivate teams,
and foster collaboration
...
What is an elevator pitch?
Answer: A short, persuasive speech introducing oneself and
highlighting key skills
...
What are the three key elements of professional business
communication?
Answer: Clarity, professionalism, and purpose
...
What is the primary goal of business communication?
a) To entertain employees
b) To share information and achieve organizational objectives
c) To gossip about company policies
d) To make employees feel comfortable
Answer: b)To share information and achieve organizational
objectives

28
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Which of these is NOT a form of business communication?
a) Verbal
b) Written
c) Non-verbal
d) Emotional
Answer: d)Emotional

True/False Questions
30
...

Answer: True
31
...

Answer: False

32
...

Answer:True

Short Answer Questions
33
...


34
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Answer: Language barriers and lack of attention
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Which of the following is NOT an important element in
business writing?
a) Clarity
b) Professional tone
c) Lengthy, complex sentences
d) Correct grammar
Answer: c)Lengthy, complex sentences

36
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Emails should always maintain a professional tone in
business communication
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Using emojis in business emails is always appropriate
...
Write a professional email to a supplier requesting an update
on a delayed order
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We are following up on our order
#12345, which was scheduled for delivery on [date]
...


Best regards,
[Your Name]
[Your Position]
[Company Name]

Multiple-Choice Questions
40
...
What is active listening?
a) Hearing someone without responding
b) Interrupting to give an opinion
c) Fully concentrating, understanding, and responding to a
speaker
d) Ignoring body language
Answer:

c)Fully

concentrating,

understanding,

and

responding to a speaker

True/False Questions
42
...

Answer: True

43
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Answer: False

Multiple-Choice Questions
44
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What is a key rule for virtual meeting etiquette?
a) Keep your microphone on at all times
b) Speak over others
c) Mute yourself when not speaking
d) Avoid eye contact with the camera
Answer: c)Mute yourself when not speaking

Multiple-Choice Questions
46
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Different cultures may interpret body language differently
...
In some cultures, direct eye contact is considered
disrespectful
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Write a short press release addressing a product recall
...

We prioritize customer safety and are offering refunds or
replacements
...


We apologize for any inconvenience and appreciate your
understanding
...
What is the purpose of an executive summary in a report?
a) To provide detailed statistics
b) To summarize key points concisely
c) To list all references
d) To include informal notes
Answer: b)To summarize key points concisely

51
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Which of these should be included in a professional resume?
a) Hobbies only
b) Work experience, skills, and education
c) Personal opinions on workplace culture
d) Salary expectations
Answer: b)Work experience, skills, and education

53
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List three ways to improve business communication skills
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55
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Multiple-Choice Questions
56
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Which of the following is an example of formal business
communication?
a) A discussion during lunch
b) A company-wide memo
c) A personal text message
d) A conversation at the coffee machine
Answer: b)A company-wide memo

58
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The communication process includes a sender, message,
channel, receiver, and feedback
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Barriers to communication do not affect message clarity
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Business communication can be both internal and external
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What are the three key components of effective business
communication?

Answer: Clarity, conciseness, and coherence
...
List two common barriers to communication

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