Notesale: Turn your study into money

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C429 HEALTHCARE OPERATIONS
MANAGEMENT WGU VERSIONAL
COMPREHENSIVE QUESTIONS AND
CORRECT ANSWERS
...
S
...
S
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The lack of physicians
per capita leads to:

A) Shorter wait times
B) Lower deductibles
C) Better coordination of Care
D) Worse Coordination of care - CORRECT ANSWER -d

The first insurance in the U
...
was:

A) Blue Cross
B) Medicare
C) Workman's Comp
D) Medicaid - CORRECT ANSWER -c

The first insurance in the U
...
was:

A) Blue Cross
B) Medicare
C) Workman's Comp
D) Medicaid - CORRECT ANSWER -d

Which organization was instrumental in beginning the Blue Cross Network:

A) Centers of Disease Control (CDC)
B) The Joint Commission/JCAHO (TJC)
C) American Hospital Association (AHA)
D) None of the Above - CORRECT ANSWER An ACO (Accountable Care Organization) earns additional money by:

A) Setting a flexible fee schedule
B) Getting a share of money it saves Medicare
C) Producing better patient results
D) Both C & B - CORRECT ANSWER -D

All Americans have the right to __________under the Affordable
Healthcare Act
...
S
...

Given the current directions in health service delivery, which of the
following is the most important role for a health care organization to play?

a) developing secondary prevention clinics in collaboration with
community agencies and disease-related organizations
b) developing primary prevention programs for the community in
conjunction with community agencies
c) facilitating the community development approach to managing the
determinants of health for specific high risk populations in the community
d) none of the above - CORRECT ANSWER -b

Which of the following statements is the most important consideration in
developing an effective media relations program for a health service
organization?

a) identify clear objectives for a media relations program and ensure they
are communicated to everyone concerned
b) invite the media to an open house at your organization
c) maintain regular communication with the media on topical issues

d) advise members of the media regarding their role at the organization CORRECT ANSWER -a

You are the newly appointed CEO of a health care organization, In the first
few weeks in your new position, you are concerned by the lack of consistent
understanding of the organization's strategy on the part of your executives
...
people do what they've always done and feel they need to do
...

You would like to create a formal strategic planning process that is more
inclusive, and is a meaningful guide to the actions of your executives and
their staff
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They include:
1) CEO defined vision, mission and values
2) defined roles and responsibilities
3) adequate consultation, discussion, and feedback
4) indicators that will be measured and monitored

a) 1, 2, and 3
b) 1, 2, and 4

c) 2, 3, and 4
d) all of the above - CORRECT ANSWER -c

A
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Which of the following are program outcomes?
1
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to increase the number of patients seen weekly from 70 to 100
3
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to increase exercise tolerance of cardiac patients

a) 1,2 and 3
b) 3 & 4
c) 1 & 2
d) 2, 3, and 4 - CORRECT ANSWER -b

Emotional self-awareness involves:

1
...
assessing one's emotional strengths;
3
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leveraging negative feelings to drive motivation and action
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collaborates to address emerging issues;
2
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anticipates situations in which concensus is not attainable to resolve
matters between conflicting parties;
4
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a) 1, 2, 3;
b) 2, 3, 4;
c) 1, 3, 4;
d) 1, 2, 4 - CORRECT ANSWER -a

What is marketing mix?

A
...

B
...

C
...


D
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- CORRECT ANSWER -a

Who is a stakeholder in the medical practice?

A
...

B
...

C
...

D
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- CORRECT ANSWER -b

An employee physician is MOST strongly motivated to remain with a group
when he
or she feels:

A
...

B
...

C
...

D
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- CORRECT ANSWER -d

Which of the following is NOT considered in determining the staffing ratio
for an
ambulatory setting?

A
...

B
...

C
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D
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- CORRECT ANSWER -a

What is the term used for a job duty that is important to your company's
operations, is
performed frequently and cannot be assigned or performed in another way?

A
...

B
...

C
...

D
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- CORRECT ANSWER -d

Which of the following is a benefit of an effective training and development
program?

A
...

B
...

C
...

D
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- CORRECT ANSWER -b

Which of the following are key characteristics of mentoring within a
medical
practice?

A
...

B
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C
...

D
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Delegating tasks whenever possible
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Subscribing to trade publications
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Periodic self assessments
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Attending local, regional or national conferences
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Articles of incorporation
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Employment agreement
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Executive committee minutes
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Corporate bylaws
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The actions of medical providers and staff
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Patient satisfaction surveys
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The medical practice's mission statement
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Commitment to quality patient care
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The organization's future image
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The organization's unique and distinctive purpose
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The type of business the organization intends to pursue
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The organization's beliefs and culture - CORRECT ANSWER -b

What is the main purpose of a strategic plan?

A
...

B
...

C
...

D
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Excellent clinical skills and an interest in administration
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Desire to cut back on clinical duties
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Empowering others to accomplish goals
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Popularity with the medical group
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The team's long-term relationship
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Teamwork
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Shared common goals
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Strong communication skills
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Facilitating
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Analytical
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Expressive
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Controlling
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Effectively communicate medical staff issues
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Facilitate resolution of conflict between medical providers and
administrative staff
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Act as the practice's chief executive officer
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Review medical outcome data and present it to the board
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Reminding diabetic patients to schedule eye exams
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Asking a nurse to call diabetic patients and ask about their health
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Researching potential complications of diabetes on the Internet
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Referring diabetic patients to an ophthalmologist
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Reduction of costs for all stakeholders
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Effectiveness of clinical data collection and analysis
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Accurate tracking of cost savings and their equitable distribution
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Effectiveness of clinical practice and the consumption of resources
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Informed consent
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Breach of confidentiality
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Standard of care
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Imputed liability
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Providing a list of preferred websites
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Rejecting information obtained by the patient unless it comes from a
source that
the physician trusts
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Counseling the patient about the potential risk of unsupervised chat
room data
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Listening to patient concerns and evaluating the value of information
provided by
unfamiliar or questionable sites
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Repetitive visits to check for compliance
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Written and visual (if applicable) instruction to the patient
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Verbal instructions from the nurse
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Self-learning materials picked up by the patient from an information
kiosk
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Referring physicians
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Pharmaceutical representatives
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The local radio station
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The local bank manager
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To reduce errors and improve patient care
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To gain efficiency
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To increase profitability
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To reduce error and streamline business tasks
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Frequently re-evaluating options
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Turning to outside sources for help
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Involving management
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Developing a strong customer focus
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Displaying cooperation, professionalism and pride in the job
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Soliciting periodic feedback from patients
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Showing respect and courtesy in every encounter
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Personally acting on every survey response
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Performance issues requiring disciplinary actions
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Areas of fraud and abuse
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Data for research projects
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Areas of performance variation
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Local government
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Federal government
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State government
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Professional associations
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Your best response would be:

1
...

2
...

3
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People need to learn how to live a healthy lifestyle in order to ensure
resources aren't spent unnecessarily
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1 & 2
b
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3
d
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He suggests you quickly seize the
opportunity
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Convene a meeting of key medical and senior management from your
organization to discuss the issue
b
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Ascertain whether the medical director of the program that may be
transferred is interested in moving to your hospital
d
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Comparing the employee's skills against the job description
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Reviewing the performance objectives or expectations for the job
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Checking the progress of the employee's work
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Consulting the previous year's performance results
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Which of the following actions would you initiate immediately?

a
...

b
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c
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d
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- CORRECT ANSWER -d

Mr
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He is frail, confused and cries out constantly for his family
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No lawyer or accountant seems to be involved, but there
is always adequate money in his account to cover extra monthly costs for
semi-private accommodation
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The rehabilitation staff
feel he would respond to therapy if motivated
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The
physician expresses no viewpoint and provides routine care
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Obtain fa - CORRECT ANSWER -c

As the CEO of a 200-bed hospital, you have recently received independent
verbal complaints from several members of your medical and nursing staff
regarding medical competency and personality issues with a particular
physician
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The medical staff members have informally discussed this
physician for some time, but have taken no definitive action
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You request that the
appropriate medical staff committee review a sufficient number of the
physician's past emergency records and ask the committee to make a
recommendation on the basis of these records
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Deve - CORRECT ANSWER -a

An event has occurred in your organization that may be cause for legal
action
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What is the CEO's first responsibility?

a
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ensure documentation is complete and sound
c
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call in the coroner and/or police - CORRECT ANSWER -b

What is not true of the healthcare profession?

A) Most work in hospitals
B) One of the most highly educated
C) Largest U
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Employer
D) Need is expected to keep increasing - CORRECT ANSWER -a

2) Evidence Based Care uses _________ to improve quality of care
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A) Teach classes
B) Evaluate the appropriateness of treatment
C) Treat patients independently of Physician orders
D) None of the above - CORRECT ANSWER -b

Which regulation safeguards the patient's right to privacy?

A) Sarbanes-Oxley Act
B) HIPAA
C) EHR
D) All the Above - CORRECT ANSWER -b

Though the U
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tends to surpass other countries in interventional
medicine, much of our elective or banned surgeries/procedures can be lost
to low cost competion that has similar quality
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A) Free Market
B) Medical Tourism
C) Monroe Doctrine
D) None of the Above - CORRECT ANSWER -b

Insurance cost sharing is meant to dissuade frivolous use of benefits
typically this is achieved by requiring?

A) Pre-Authorization
B) Co-Pay
C) A referral
D) All the Above - CORRECT ANSWER -b

Which is not a requirement for Healthcare financing under the ACA?

A) Mandate to be covered
B) Employers with 50 or more employees must offer insurance, an
incentive is set for less than 25
C) Individuals with Pre-existing conditions cannot be denied
D) Medicaid decreases the number of people who qualify
E) States mandated to create HC exchanges so people can buy insurance CORRECT ANSWER -d

To avoid having to go to a nursing home after back surgery the patient has
opted for __________ so that she can get help with Activities of Daily
Living (ADL's) until she heals
...
Why did the ACA make these illegal?

A) Reduce Premiums
B) Make insurance cover recurring conditions like cancer
C) Align with Medicare
D) None of the above - CORRECT ANSWER -b

If we exclude Medicare and Medicaid from how we obtain insurance, how
do most Americans get healthcare coverage?

A) Through their employer
B) Through state programs
C) Independent contracts
D) None of the Above - CORRECT ANSWER -a

If Medicare expenditures totaled $523 billion in 2010; the program's
income amounted to $486 billion in the same year what does this mean?

A) Medicare is producing strong profits
B) Medicare is saving Billions in cost savings
C) Medicare has a financing shortfall
D) Medicare is Bankrupt - CORRECT ANSWER -c

Which is not a future concern for healthcare?

A) Inadequate wellness programs

B) Primary Care Services
C) Too few physician specialist
D) Healthcare tourism - CORRECT ANSWER -c

Match the specialist to the definition

__ Nephrologist A) Kidney Specialist
__ Orthodontist B) Nerve and Brian Specialist
__ Neurologist C) Straightening of teeth
__ Cardiologist D) Heart Specialist
__ Periodontist E) Dental Implant specialist
__ Optometrist F) Eye Specialist - CORRECT ANSWER -a,c,b,d,e,f,

In-house training is being conducted on OSHA standards for all staff
...
What
is being accomplished with this training?

A) Regulatory Renewal

B) Accreditation Renewal
C) Regulatory Compliance
D) None of the Above - CORRECT ANSWER -b

EBP is based on the premises of better outcomes and ____________
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A) Impatient, Dependent
B) Outpatient, Dependent
C) Inpatient, Outpatient
D) None of the Above - CORRECT ANSWER -c

Adjusting the utilization of care while active treating the patient is what
type of review?

A) Prospective Utilization

B) Concurrent Utilization
C) Both A&B
D) None of the Above - CORRECT ANSWER -b

This organization leads the effort to improve the quality of healthcare,
reduce costs and provide resourced for biomedical research and testing
...

B) Centers for Disease Control (CDC)
C) Department of Health and Human Resources (DHHS)
D) None of the Above - CORRECT ANSWER -a

Which is not a Utilization Review

A) Prospective Utilization Review
B) Concurrent Utilization Review
C) Retrospective Utilization Review
D) CMS Utilization Review - CORRECT ANSWER -d

HMO use _________ and PPO offer ___________
...
What
is being accomplished with this training?

A) Regulatory Renewal
B) Accreditation Renewal
C) Regulatory Compliance
D) None of the Above - CORRECT ANSWER -c

If Medicare expenditures totaled $523 billion in 2010; the program's
income amounted to $486 billion in the same year what does this mean?

A) Medicare is producing strong profits
B) Medicare is saving Billions in cost savings

C) Medicare has a financing shortfall
D) Medicare is Bankrupt - CORRECT ANSWER -c

Due to the rapid spread of diseases in our global economy the text supports
the idea of:

A) Isolationism
B) International Cooperation
C) Travel Health Screenings
D) None of the above - CORRECT ANSWER -b

MCO's formed to take advantage of what stated reason:

A) Tax Incentives
B) Greater Buying Power
C) Greater Political Power
D) None of the Above - CORRECT ANSWER -b



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