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Title: communication in health and social care
Description: HNC unit 1 on communicating in health and social care
Description: HNC unit 1 on communicating in health and social care
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Unit 1: Communicating in Health and Social Care
L01-‐ 1
...
Also, the report will apply relevant theories of communication,
reviewing methods of dealing with inappropriate interpersonal communication and
then analyse strategies used to support users with specific communication needs
...
Piaget was very fascinated that children had given the incorrect answer to a question
that needed logical thinking
...
The purpose of the theory was to justify the process from an infant to a child and
then into an individual who then is able to think using hypotheses
...
Albert Einstein called Piaget's discovery "so simple only a genius could have thought
of it"
...
(2009) Jean Piaget
...
simplypsychology
...
html
,2014)
...
The stages focused on
intelligence, judgment, and thought
...
webmd
...
Piaget’s first stage of development is the Sensorimotor Stage, which is when infants
develop knowledge through sensory experiences and manipulating objects
...
The third stage is the concrete operational stage when children are then able to
think logically but they find abstract and hypothetical theories difficult
...
McLeod, S
...
(http://www
...
org/piaget
...
Therefore, looking at the
different stages it conveys that development takes place in each stage such as the
basic development of logic and how it develops further through each stage
...
This means that they can then
communicate effectively as they have a wider knowledge and an increase in their
logic
...
Therefore, when a child has
new experiences they develop more knowledge, which would add or change their
1
old schemas
...
But, when they have a
new experience and see a large dog then the child would add or change their old
schemas
...
Furthermore, there is accommodation this is
when there is a change in a child’s schemas due to new experiences and improved
knowledge and this brings a change to their schemas or even create new ones
...
As a result
this helps us to understand how children can change one thought to another
...
about
...
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...
This means that a child’s communication is
developed by the new experiences they experience and from that they can learn
new things every day
...
As a result, of
studying the cognitive theory it conveys that when working with children such as in a
nursery or with disabled children it is important to speak in a calm tone, be very
loving towards them, acknowledge and greet them and communicate at an age
appropriate level because as they go through new experiences it will add or change
their schema
...
26-‐27, 2009)
...
Also, they would have a low self-‐
esteem, they would be scared to tell any of their problems and they would not want
you to care for them
...
This would then help add
to their schema by developing the knowledge of communication
...
In addition, when you are working in a care home with the elderly it should not be
completely different to the way of communicating with a child
...
Therefore, this means
when communicating with the elderly you must be calm, acknowledge their feelings,
be compassionate towards them and you must convey that you are there to help
them so, they will feel comfortable and safe and not feel in an unknown place
...
In addition, another psychology theory that can be applied to communication is the
behaviorist approach
...
He had come up with
classical conditioning, which is a theory about how behaviour is learned
...
In his
experiment he offered dogs food (unconditional stimulus) then the dog would show
salivation response
...
Lastly, then
there was the sound of the bell only and the dog had salivated
...
blackwellpublishing
...
pdf , no date)
...
This takes place
when a stimulus creates a response
...
Once both of the
stimuli is being presented many number of times it will mean both of the stimuli will
create the exact same response
...
As a
result, this type of theory can be applied to communication by using settings such as
a patient in a hospital or in a care home
...
As a result, the patient did not refuse to take his painkillers in the later stage, which
meant that the nurse got the same response of the patient taking his tablets
...
This theory can be used in any
settings such as a care home with elderly patients who just refuse to take their
medication, or with children or young adults in hospitals who mostly refuse due to
the taste
...
This is
when someone wants to learn and then be able to get a reward
...
For example, a child gets very scared when they see a nurse because
every time the child sees the nurse they get injected
...
Then when the nurse is done they give a sticker to child
telling them how brave they are and it gives them a sense of braveness and
proudness
...
3
This theory of communication is also very effective because the child learns that if
they do something they will get a reward for it, which means the job will easily will
be done
...
Another theory that is useful and applied to the communication theory is
humanistic
...
Maslow studied psychology but focused on personal
experiences and free will
...
As he developed the
hierarchy of human needs it explained how a person moves from physiological
needs, to self-‐actualization and then transcendence needs
...
https://www
...
com/psychology/textbooks/boundless-‐
psychology-‐textbook/personality-‐16/the-‐humanistic-‐perspective-‐78/maslow-‐s-‐
theory-‐307-‐12842/ , no date)
...
This means that
they are more aware of how to communicate as they have then developed that
understanding through years and experience
...
The second step was safety and this was the
need of human security
...
The third step is love and belonging and
this is a need form biological to emotional needs, such as family, intimacy and other
relationship’s
...
This level adds to love and belonging as it
adds acceptance
...
Maslow had said for a human to achieve this
level they must complete the previous ones
...
boundless
...
For example, when a baby is born they breath in oxygen and is fed
which passes the first stage, then they are with their family as they are being
brought up and they then feel that sense of security as they are loved by their
parents
...
But, for example if that child
has a disability and is being bullied it means that they will not be confident and will
have a low self esteem
...
As a result, the communication skills of that child will be affected due to
not being confident which means they will not able to communicate clearly and
confidently
...
This means that the patient will be distressed and not be able to cope with their
health problem
...
Also, you must make them feel that you acknowledge how they are feeling by
empathizing with them and expressing a lot of care and love
...
Therefore, this type of
communication with a patient who is suffering a lot could give them some relief
when you are able to give them that support that they need
...
LO1-‐1
...
The first interaction is when the children arrive at 9am, they hang their coat and bag
and then the teachers tells the children to sit in a circle for circle time and this is
which each children have to greet each other and then they sing some nursery
rhymes to start the day of
...
Therefore, communication skills are used by asking each child “how are you today?”
and then they reply “I’m fine, thank you” which means that it helps to refresh their
memory every morning on how they should speak in a good manner and how to be
polite rather than not answering sensibly such as not saying “thank you” or “please”
...
So I try to use my communication skills to encourage
them to join the circle time by telling them in a calm tone that the teacher is doing
something exciting and she will be happy if you join
...
As a result, the communication skill that I used was verbally as I talked to them and I
used the tone of voice of a calm tone
...
The advantages of the communication skills used is that the children learn how to
speak with good manners and as the circle time is repeated every morning it means
that the concept of a schema is applied because the children goes through the
experience every morning which helps to build up their knowledge and
understanding which means that the children’s vocabulary would improve as they
learn from experience
...
As a result, I was very kind and
polite and convey immense care when communicating with a child because it will
help to add to their schema by developing the knowledge of communication in a
positive way as they will know that communicating in a positive way will be effective
so they will know that they must be very polite when communicating
...
The second interaction was with a special need child who has speech and language
difficulty and with them I am very patient and calm around them to make them feel
at ease
...
Also, when the child was crying and wanted
to go outside, I took them outside and I comforted them by holding their hand,
giving them a cuddle and gave them some of their favourite toys
...
Also, I used one word at a time and I repeated it a couple of times to help them to
understand what I am saying to them
...
Also, smiling to them was a way to make
them realise that I understand and I acknowledge them and their feelings so it helps
to make them feel at ease and put them in a happier mood
...
The disadvantages of not using the communication skills such as holding their hand
and smiling at them is that it can frustrate the child because they may feel that you
don’t understand what they are trying to say to you so they would cry because they
feel helpless and confused to how to express their feelings
...
6
Overall, using communication skills is a must for special need children because they
need the extra care and support in order to stop them from feeling confused and
frustrated
...
LO1-‐ 1
...
As a result carers and nurses uses the latest technology while doing their job,
which means their job is done effectively
...
Another communication type is non-‐verbal,
which is body language, gestures and the way we act
...
skillsyouneed
...
html, 2011)
For care professionals they must understand when and which type of
communication must be used in order to be effective and give the best service
...
Therefore, to deal with this then many interpersonal interaction
and communication techniques must be applied such as verbal, non-‐verbal, PECS
(picture exchange communication system), and makaton
...
This is
important for service users so they don’t find difficulties in understanding when care
professionals communicate with them
...
The non-‐verbal
communication can be known as body language as it sends a message across by our
facial expression, our gestures with our hands and arms, the angle of our head and
our body posture
...
As a result, for an effective communication a care professional
must be able to understand people’s non-‐verbal behavior by analysing them
...
One of the ways of dealing with inappropriate interpersonal communication is a
two-‐way Dialogue
...
Also, both must ask
questions freely
...
If the care professional
does not make the patient feel comfortable and welcoming the patient will feel
embarrassed of their situation and they would not want to share their problem
because they may feel that the care professional may not handle the situation in a
way of not embarrassing the client
...
Therefore, when working with a patient you must make sure you convey care and
that you are committed to their wellbeing
...
In addition, making eye contact, listening, questioning is an effective way of
communicating because it makes the patient feel that you understand what they are
going through and they feel that you can empathies with them
...
On the other hand however, if you don’t give your
patient enough attention they will feel insecure and fearful, this means it would be
an inappropriate interpersonal communication
...
4
In this part of the report it will analyse the use of strategies to support users of
health and social care serviced with specific communication needs
...
The purpose of makaton is to support children with their spoken language
...
As a result, this helps children who have a speech
that is unclear or have no speech
...
Also,
Makaton can help children and adults who have trouble with communicating what
they think or how they feel, paying attention and listening to and understanding
speech
...
The advantages of makaton is that it immensely helps individuals with learning
difficulties to understand much more of what is being said and is being presented to
them which means that it takes their frustration away of not understanding when
people communicate with them without using makaton
...
On the other hand, however the disadvantages would be if makaton is not used for
individuals with learning difficulties it causes many issues such as parents or carers
not understanding their child’s needs and wants at that moment which causes the
individual to feel frustrated and very helpless which could cause anxiety and
depression as they can’t express their feelings
...
8
(http://www
...
org
...
Therefore, an advocate has a goal to support a child or young person, to have their
say
...
This is another strategy to support users with their
communication needs
...
The advantage of an advocate is that it helps an individual with learning difficulties
to speak on their behalf and express their feelings and needs
...
But, the disadvantage of not having an advocate is that it can cause frustration and
depression for the individual if they are not supported and does not have anyone to
speak on their behalf to express their feelings and needs
...
It is a small electronic device that is
worn behind the ear, which makes sounds louder so the person who has hearing loss
can hear and communicate better
...
As a result, this strategy can help a child or an elderly that has a
hearing difficulty so their communication would be clearer, which means that the
communication would then be more effective
...
The disadvantages of not using the hearing aid is that it causes difficulties in hearing
and communicating which causes problems in understanding when communicating
with others so it prevents the needs of the individual to be met if they can’t express
their needs
...
9
Also, another theory is the humanistic helps with communication with children
because it helps us to understand that when a the learns that if they do something
they will get a reward for it, which means the job will easily will be done
...
In addition, in this report it helps us to understand some methods of dealing with
inappropriate interpersonal communication between individuals in health and social
care setting by using the communication type such as non verbal and for an effective
communication a care professional must be able to understand people’s non-‐verbal
behavior by analysing them
...
Lastly, in this report it will also analyse the use of strategies to support users of
health and social care service with specific communication needs for example using
Makaton which is strategy that can support children with learning difficulties and
their communication needs as it is the sign and symbol language used in the
CBeebies show
...
Using signs and symbols does this and there are many more strategies to
support users
...
simplypsychology
...
html 17/12/2014
http://www
...
com/children/piaget-‐stages-‐of-‐development 17/12/2014
http://psychology
...
com/od/piagetstheory/a/keyconcepts
...
blackwellpublishing
...
pdf 18/12/2014
https://www
...
com/psychology/textbooks/boundless-‐psychology-‐
textbook/personality-‐16/the-‐humanistic-‐perspective-‐78/maslow-‐s-‐theory-‐307-‐
12842/ 18/12/2014
http://pdf
...
gov/pdf_docs/PNACE294
...
bbc
...
uk/cbeebies/grownups/article/makaton 22/12/2014
http://www
...
org
...
nidcd
...
gov/health/hearing/pages/hearingaid
...
skillsyouneed
...
html 25/02/2015
http://www
...
org
...
(2009) Jean Piaget
...
simplypsychology
...
html (Accessed: 17 December 2014)
...
webmd
...
McLeod, S
...
Available at:
http://www
...
org/piaget
...
http://psychology
...
com/od/piagetstheory/a/keyconcepts
...
Dunhill, A
...
and Shaw, A
...
Effective communication and
engagement with children and young people, their families and carers
...
http://www
...
com/content/bpl_images/content_store/sample_c
hapter/9781405155205/9781405155205_4_001
...
boundless
...
boundless
...
skillsyouneed
...
html (2011)
(Accessed: 25 February 2015)
...
childrenssociety
...
uk/what-‐we-‐do/helping-‐children/advocacy-‐
services/salford-‐childrens-‐rights/what-‐advocate (no date) (Accessed: 25 February
2015)
...
1
12
In this report it will discuss how different factors such as values, cultural, legislation,
codes of practice, organisational systems and policies influence the communication
process in health and social care
...
Ethnicity is defined as
“relationships between groups whose members consider themselves distinctive and
these groups are often ranked hierarchically within a society”
...
248)
...
However, the members are worried about working with the health
professional because they feel they are not treated equally because of their ethnic
background, as some health professionals may discriminate because they may
believe that they should only treat the people of that country as these services are
for them and not for other people who have moved to the country and they have a
different ethnicity
...
But on the other hand, however as the community members can’t speak English
properly they received a translator but the translator may cause some problems
such as not translating exactly the same as the doctor had said which could cause
limited understanding and misunderstanding
...
(Dunhill, Elliott and Shaw, pp
...
Therefore, to improve the communication process doctors
should provide leaflets that are written in a language that the community members
will understand
...
In addition, another factor that can influence communication process is gender
...
about
...
htm (2015) (Accessed: 20 January 2015)
...
So, they
went to the nurse clinic and the nurse asks all her questions to the mother such as
13
her son’s day-‐to-‐day activity
...
Then they went to see the
doctor who had medical students and they also had asked questions to the mother
and the father had answered
...
This means there was stereotyping of women taking
care of her child and men working which made the parents uncomfortable and it
delayed the whole process as care professionals thought the same
...
This will help improve the
communication process, as it won’t delay the process and it won’t waste any time by
getting direct answers from the mother or father who knows the exact answers
...
Age is
defined as “a biological or physiological dimension, so that, over time, the
appearance and physical capabilities of our body change quite dramatically’
...
Also, it is defined as ‘as human beings, we live in societies, each with
culturally defined expectations of how persons of particular ages are suppose to
behave”
...
378)
...
This meant that young
people were all stereotyped of having a bad image, which made many
uncomfortable and many felt that they were not supported, as the doctors won’t
believe them
...
Therefore, to
improve this communication process health professionals must treat everyone
equally, make them feel welcomed and support them in order for them to feel
comfortable to tell their health problems
...
76)
LO2-‐2
...
One of the legislations is the
Equality Act 2010, which legally protects people from discrimination in their
workplace
...
14
As a result, as this act legally protects everyone it means that it will not allow anyone
to treat anyone unequally at work, in education, in a care setting and in many other
situations
...
Therefore, care homes must make sure that they have all the facilities that a
disabled person will need in order to make them feel like other patients as they will
be able to do things such as eat, change their clothes and many other things for
themselves if they have those equipment’s such as a wheelchair which will help
them to move around
...
This means that a disabled person in a care home is able to be
confident and comfortable enough to communicate with health professionals and
tell them their health issues and try to engage with others, as they won’t feel
embarrassed of their disability due to the Equality Act
...
Furthermore, NMC nursing and midwifery council follows one code of practice and
there are many elements within it, which directs workers such as nurses and
midwives to behave in a certain way
...
Therefore, nurses and midwives must not
discriminate, the must treat patients kindly, they must act as an advocate to help
their patients to access relevant health and social care information and support, they
must respect patients confidentiality, they must not disclose information that could
cause them harm and they must gain consent before they being any treatment
...
Firstly, it has an impact positively for example, when a mother is in labour
a midwife comes to check if she is ready for birth and when she does this she makes
sure that the mother’s dignity is being maintained by closing the curtains to make
sure they are not being revealed to other patients in the ward
...
This will then help them to understand
what needs to be done during birth instead of being unconfident and causing
complications during the birth due to lack of information that was needed to be
known
...
For example, when a patient is unconscious and the treatment must
be done as soon as possible which means that the code of practice cannot be
15
followed in order to save the patients life
...
This will then
cause a big problem such as suing the hospital and have an argument with the
doctor
...
As “Jehovah's Witnesses refuse to accept blood transfusions because
they say blood represents life, and only God is the giver of life”
http://www
...
co
...
html (2014) (Accessed:
21 January 2015)
...
In addition, there is the code of conduct for Healthcare Support Workers and Adult
Social Workers in England, which support workers follow these codes of conduct and
one of them, is to communicate in an effective way to promote the health, safety
and wellbeing of people who use health and care services in order to have an impact
on the communication process
...
skillsforcare
...
uk/Document-‐
library/Standards/National-‐minimum-‐training-‐standard-‐and-‐
code/CodeofConduct
...
Therefore, they do this by communicating respectfully with their patients,
communicating openly, effectively and in a confidential way
...
Also, support workers informs the care, support or the procedure
that they will give and they make sure that they continue if a valid consent is given
...
Therefore, communication
process is effective as the patient is educated about their care plan and they will be
able to communicate confidently when they have a question or a query
...
Therefore, as
the support worker is not able to educate their patient on the procedure and the
patient still rejects to accept the care it means that the communication process was
not successful
...
3
In this report it will analyse the effectiveness of organisational systems and policies
in promoting good practice in communication
...
The most essential part of confidentiality is that
when case notes or records are being made they are done accurately and precisely
because if “information is not safe it means it is not accurate”
...
hmr
...
uk/attachments/article/226/ADVISORY%20NOTICE%20New%2
0National%20Confidentiality%20Guidance
...
Therefore, it makes it easier to share relevant information when in need or to be
able have access of the information when needed
...
This means that it helps promote good practice in
communication as the information of the patient is confidential it means the patient
feels safe and gives them a reassurance that their information wont be exposed to
everyone which means they will communicate with healthcare professionals about
their health issues without any hesitation
...
This could cause some problems, as the patient will reject for their information to be
shared with anyone else, as they are not comfortable or they feel embarrassed
...
In addition, another organisational system is leaflets, which provides information on
a particular health issue and how to treat it
...
This is one way of promoting good
practice in communication as this leaflet could help educate a patient on the health
issue that they have which means that when a health care professional explains
furthermore they are then able to understand what the doctor is talking about as
they have understood the background information by reading the leaflet
...
But the drawback of
this could be that if the leaflet is only written in one language and the patient does
not understand English it then makes it difficult to promote good practice in
communication
...
As a
result, they will feel frustrated and annoyed as they wont get their questions
answered properly due to language barrier
...
Furthermore, there are policies that promote good practice in communication such
as safeguarding
...
http://www
...
org
...
Therefore, this policy means that both adults and children whose circumstance
makes them vulnerable are protected in every way to ensure they live freely and
safely
...
In addition, the care quality commission (CQC) regulates health and social care
services in England that checks whether the services meet the government’s
standards or not
...
Also, they check whether the government standards
are being followed such as respecting people and treating them with care, making
sure people are receiving the food they need and having the right staff
...
http://www
...
org
...
Also, CQC is a programme joint to Ofsted that examines the safeguarding of children
and adults by inspecting how they are being treated within the NHS
...
Also, CQC believes that safeguarding is successful
when information is being sharing with partner agencies because it will help protect
people who are at risk by a wider safeguarding system, it will help coordinate
activities where possible and promote standards of quality and safety in health and
social care
...
Therefore, anyone
who will be facing any abuse or harm will be able to communicate freely and feel
protected, as they know that these agencies will protect them from any further
harm
...
“There is evidence to suggest that teenagers concern relating to
embarrassment and confidentiality influence consultation rates about sensitive
topics” (Churchill and McPherson, 2005)
...
79)
...
LO2-‐2
...
For example, in a care home a patient had fallen over and two care professionals had
helped him up and the care professionals thought the other had recorded it
...
The relative had asked what had happened and the nurse on duty that
day went to check the records and there was no entry
...
The nurse then had to find the nurses
in charge the previous day and find out what had happened
...
There was a big issue due to lack of
communication between the nurses who should of made sure that one of them had
updated the records which meant that it caused the whole confusion on what had
happened to the patient therefore, the relatives were frustrated and could not trust
the nurses anymore
...
On the other hand, however to improve the communication process the nurses
should have regular team meetings and talk about each patient and their progress or
any problems therefore, this will help improve the communication process as all the
nurses will be aware of each patient so if there was any relative who wanted to
know about the patient the nurse will not hesitate and know exactly what to say
...
Furthermore, another example is that a person has arrived to A&E and they have
been told their relative has been in an accident
...
The receptionist
asks them to calm down and calls security
...
The doctor had came
out and then told the relative that they will go and find out information and
19
returned in 5 minutes and explained everything to the relative in a corner
...
Therefore, to improve communication process the nurse or the doctor should of
listened to the relative and should of given all the information they wanted as soon
as possible which would of calmed them down
...
Facing the relative,
maintaining eye contact, not rushing them and speaking clearly is important to
improve communication because it will make the relative feel that your full attention
is on them and you want to help them out so the relative feels less frustrated and
worried and will feel relieved when answering their questions as soon as possible
...
communitycare
...
uk/2012/07/26/how-‐social-‐care-‐staff-‐can-‐improve-‐
their-‐communication/ (2015) (Accessed: 25 January 2015)
...
All these factors have both negative and
positive influence on commination practice such as one of the codes of practice is
confidentiality and sometimes doctors cannot keep a patients information
confidential in order to give a better quality health care as they doctor would need
to share the information with a larger health organisation
...
As a result, overall all these factors influence an effective communication
process as it makes sure that the patients needs are met by giving them a choice to
decide whether to have or not have the treatment, a patient beliefs are respected
such as a Jehovah Witness is not given blood transfusion without their consent and
all patients are treated with respect and care in order for them to feel safe
...
This means that the patient will feel
comfortable and safe, which means communication process, will be successful, as
the patient will not feel embarrassed of their situation
...
1
In this report it will analyse the use of information and communication technology
(ICT) in health and social care
...
Therefore, I have used word process to present my report on communication
which I will be then emailing it to the senior members of staff
...
20
LO3-‐3
...
Firstly, one of the ICT that is used is the Electronic
Prescription Service (EPS) which has been used to benefit service users and care
workers
...
Aslo, when the
patient has finished their medication they can then renew it in their pharmacy as the
pharmacist will send a request to their doctor for a renewal
...
This means that their will be no
lose of any important information such as the history of the medications that was
prescribed to patients as all prescriptions will be done electronically
...
As a result, this makes the process of
dispencing and renewing more effiecient for the patient and the care professional
because it will prevent any human error that could put a life at risk and minimises
the use of paper that could easily get lost which will cause many problems such as
not being able to get a hold of previous medication that was prescribed before
...
rheumatology
...
On the other hand, however there are some disadvantages in using the EPS such as
the system failing which will cause problem to the workflow as their will be delays
with patients receiving their medication on time
...
Also, another disadvantage could be if the prescription was sent
electronically and was not accurate and clear enough for the pharmacist it means
that it will cause a delay in giving the patients medication as the pharmacist will then
be requesting for more information from the Doctor or the Nurse
...
Lastly, another disadvantage could be the cost of the
maintenance and the transaction fees because large chain pharmacies can lower the
fees but the smaller chains must pay more, which means that the smaller chains may
stop using it
...
As a result, many patients will be immensely annoyed and
frustrated whilst going through the process of renewing their prescription
...
uspharmacist
...
In addition, another type of ICT used in a health and social care setting is telephone
or text messaging reminders for appointments
...
Therefore, since there has been a use of telephone or
text-‐messaging reminders there has been a considerable reduction in missed
appointments
...
As a result, paper is not being
wasted and a text message is much faster to send than sending a letter
...
biomedcentral
...
In addition, another advantage is that the cost of texting is far less than sending
letters or making telephone calls
...
Letters have printing and postage costs and sometimes there is a delay due
to loss of letters which means that texting is far more reliable and quick as you can
send one text message to all patients in just a few second and they will receive the
message
...
televox
...
As a result, text messaging has many benefits such as quick and easy and has a low
cost to be sent to all patients which means it benefits both care professionals and
service users as no ones time is being wasted due to patients being reminded of
their appointment which means no appointments will then be missed
...
Doctors have thousands of patients every month and it is hugely
important that their medical details are recorded accurately so the right medication
is given and the right treatment is done
...
Also, using computerised database it is easy to access any
patient’s medical records
...
igcseict
...
Also, when
looking back through the medical history of one patient it can consume a lot of time
to look for it through folders therefore, using computerised database can help you
find medical details of any patient within seconds as you can type in the name of the
patient and their date of birth and all the information needed will be on the screen
...
Lastly, computerised database can benefit service users as the live
of a patient can improve by gathering more information on the decision the must
22
take for a treatment also, using the computer system they can contact support
groups and get advice which will help them to make the right decision and
encourage them
...
Also, many records can be lost if a
care professional is met in a accident and they have their laptop with them then all
the records are lost
...
https://faz97
...
com/2011/12/12/advantages-‐and-‐disadvantages-‐of-‐
using-‐ict-‐in-‐healthcare/ (2011) (Accessed: 22 January 2014)
...
3
I will be analysing how legal considerations in the use of ICT impacts on health and
social care such as the data protection act and the health and safety act
...
Therefore, when using the personal data of service users organisations and
businesses must use it in a particular way such as fairly and lawfully, for a specific
purpose such as when a doctor shares their patients personal information with a
senior doctor for more advice on what decision to take, the data must be handled
according to data protection rights and data must be kept safe and secure to ensure
privacy and confidentiality is maintained
...
gov
...
Therefore, the advantage of the Data Protection Act is that it ensures the
organisations and businesses that access service users information is kept safe and
confidentiality is maintains as they don’t reveal the information to people outside
the organisation and business which means service users feel that their data is being
protected
...
http://searchstorage
...
co
...
But, on the other hand however, there are disadvantages of the Data Protection Act
because some service users would not want to share they personal information to
anyone at all such as other their family or an organisations that could help them and
advice them on other treatments that they could have in order to improve their
health
...
The Health and Safety at Work Act 1974 helps to promote and encourage high
quality health and safety at work to protect employees and public from different
activities that take place during the day
...
The main duties of the Act is employers must
maintain and provide safe equipment’s in the work place such as a foot support
must be provided, head rest and an adjustable seat in order for the persons back to
be straight so it does not pain when siting in a wrong posture for too long
...
Also, employers must provide a safe
working environment which means their must be a first aid trainer in case of an
accident which means first aid trainer can take action before it is too late
...
open
...
uk/your-‐record/health
...
Also,
as the employee educates their workers on their health and safety it is an advantage
as it makes them aware of how to prevent any health problems in the future which
means the keep fit and healthy all year
...
If there is thousands
of workers then thousands of equipment will be needed therefore, as some
organisations or businesses that cant afford these equipment’s it means they don’t
follow the Act which can cause a problem to both employees and the business
...
For example, ethnicity, if a group
or a person has a language barrier then they must have a translator in order to
influence communication, which means that their needs are met therefore; they can
communicate and explain their health problem clearly
...
In addition, there are many organisational systems and policies that promote good
practice in communication such as confidentiality, leaflets and safeguarding
...
Also, to influence communication I have found out ways of
improving communication process such as retraining, teaching and following codes
of practice in order to improve communication process furthermore
...
The benefits of these were that it
speeded up the process of getting medication, reminding people of their
appointments and not missing it and as medical records were computerised it
helped to find a record in just few seconds
...
Also, there are legal considerations when using ICT in health and social
care such as the Data Protection Act and the Health and Safety Act
...
Bibliography
http://sociology
...
com/od/Disciplines/a/Sociology-‐Of-‐Gender
...
gov
...
gov
...
dailymail
...
uk/news/article-‐2828862/Husband-‐tells-‐agony-‐death-‐
Jehovah-‐s-‐Witness-‐wife-‐refused-‐blood-‐transfusion-‐C-‐section
...
skillsforhealth
...
uk/component/docman/doc_download/2246-‐code-‐
of-‐conduct-‐healthcare-‐support
...
hmr
...
uk/attachments/article/226/ADVISORY%20NOTICE%20New%2
0National%20Confidentiality%20Guidance
...
hscic
...
uk/media/12822/Guide-‐to-‐confidentiality-‐in-‐health-‐and-‐
social-‐care/pdf/HSCIC-‐guide-‐to-‐confidentiality
...
cqc
...
uk/content/safeguarding-‐people 24/12/2014
http://www
...
org
...
pdf 4/1/2015
http://www
...
co
...
rheumatology
...
uspharmacist
...
biomedcentral
...
televox
...
igcseict
...
wordpress
...
gov
...
techtarget
...
uk/definition/Data-‐Protection-‐Act-‐1998
24/01/15
https://msds
...
ac
...
htm 25/01/2015
26
Reference List
Haralambos, M
...
(2013) Haralambos & Holborn sociological:
themes and perspectives
...
, Elliott, B
...
(2009)
...
United
Kingdom: Learning Matters Ltd
...
about
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htm (2015)
(Accessed: 16 December 2014)
http://www
...
co
...
html (2014) (Accessed:
18 December 2014)
...
skillsforcare
...
uk/Document-‐library/Standards/National-‐minimum-‐
training-‐standard-‐and-‐code/CodeofConduct
...
http://www
...
nhs
...
pdf (no date) (Accessed: 23 December
2014)
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cqc
...
uk/content/safeguarding-‐people (2015) (Accessed: 23
December 2015)
...
cqc
...
uk/content/who-‐we-‐are-‐and-‐what-‐we-‐do (2015) (Accessed: 24
December 2015)
...
communitycare
...
uk/2012/07/26/how-‐social-‐care-‐staff-‐can-‐improve-‐
their-‐communication/ (2015) (Accessed: 4 January 2015)
...
rheumatology
...
http://www
...
com/content/s/266/c/42392/ (no date) (Accessed: 20
January 2015)
...
biomedcentral
...
http://www
...
com/automated-‐text-‐messaging/text-‐messaging-‐provides-‐
numerous-‐benefits-‐to-‐healthcare-‐providers-‐and-‐patients/ (no date) (Accessed: 21
January 2015)
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igcseict
...
wordpress
...
28
https://www
...
uk/data-‐protection/the-‐data-‐protection-‐act (2014) (Accessed: 24
January 2015)
...
techtarget
...
uk/definition/Data-‐Protection-‐Act-‐1998 (no date)
(Accessed: 24 January 2015)
...
open
...
uk/your-‐record/health
Title: communication in health and social care
Description: HNC unit 1 on communicating in health and social care
Description: HNC unit 1 on communicating in health and social care