Search for notes by fellow students, in your own course and all over the country.
Browse our notes for titles which look like what you need, you can preview any of the notes via a sample of the contents. After you're happy these are the notes you're after simply pop them into your shopping cart.
Title: A2 Level AQA Business Studies
Description: Chapter 11 - Understanding Operational Objectives
Description: Chapter 11 - Understanding Operational Objectives
Document Preview
Extracts from the notes are below, to see the PDF you'll receive please use the links above
Business Studies Chapter 11: Understanding Operational Objectives
An operations management hierarchy
corporate aims
corporate objectives
operational aims
operational objectives
operational strategies
operational tactics
Types of operational objectives
Quality targets
- Customer satisfaction ratings: a survey of customers can reveal customer opinions on a numerical
scale or using qualitative measures
...
- Scrap rate (%): calculates the number of items rejected during production process as a percentage
...
CALCULATION: deliveries on time/total deliveries x 100
Cost targets
- Reducing unit costs: likely to be the primary aim of a business
...
- Reducing variable costs per unit: can be achieved by cutting labour and raw materials costs or
improving labour productivity
...
- Targeting research and development expenditure as a % of sales
...
)
- Reducing stockholding
- Just In Time delivery (JIT)
- Speed of response and action objectives
Environmental targets
- Reducing water pollution by a certain level or percentage
- Reducing business’ carbon footprint or reducing carbon dioxide emissions
- Reducing noise levels
- Reducing the use of energy
- Minimising waste products and materials
- Increase levels of recycling
- Making products that can be easily and largely recycled
- Achieving self-sufficiency in energy use
- Reducing use of non-renewable inputs
- Replacing sources that have been extracted or used
...
- To improve coordination, by giving teams and departments a common purpose
...
Assessing internal influences on operations management
Corporate objectives
- Operations department must ensure its objectives are consistent with the corporate objectives
...
HR
- If there are weaknesses in HR, less ambitious objectives will need to be set
...
The nature of the product
- Some products well suited to mass production while some are not
...
- Impact of product and its manufacturing process on the environment will vary according to the
product
...
- If sales are declining, the business may need to modify production levels
...
- May confirm a type of product is in decline throughout the market
...
Economic factors
- e
...
interest rates
Political factors
- e
...
disagreement from politicians with methods used to reduce costs, especially if this involves
potential exploitation of workers or unsafe working conditions in factories
...
Environmental factors
- As a result, firms now much more closely controlled in terms of products they produce, the
ingredients and raw materials they use, and the manufacturing processes that take place in their
factories
...
Title: A2 Level AQA Business Studies
Description: Chapter 11 - Understanding Operational Objectives
Description: Chapter 11 - Understanding Operational Objectives