Search for notes by fellow students, in your own course and all over the country.
Browse our notes for titles which look like what you need, you can preview any of the notes via a sample of the contents. After you're happy these are the notes you're after simply pop them into your shopping cart.
Title: Air Reservation
Description: knowing more about the airline industry and how they operate
Description: knowing more about the airline industry and how they operate
Document Preview
Extracts from the notes are below, to see the PDF you'll receive please use the links above
Amadeus Iran
Amadeus Air Reservation
Note: This module contains Amadeus Air Reservation functions, updated in
October, 2010
...
Edition 4
...
6, Shafagh (17th) St
...
Tehran, Iran
Fax: INT +9821 88706606
October 2010
Table of Contents
i
Table of Contents
Preface ………………………………………………………………………
Welcome……………………………………………………
...
What is GDS………………………………………………………………
...
1
1
1
2
2
Chapter 1: Sign ……………………………………………………………
...
Terminal Address …………………………………………………………
Sign Definition
...
Work Areas ………………………………………………………………
...
Sign-In Using Cryptic Entry
...
Moving Between Areas
...
Office Profile………………………………………………………………
...
Front Office Products ……………………………………………………
Proweb ……………………………………………………………………
Proweb Plus ………………………………………………………………
Amadeus Selling Platform ………………………………………………
The Toolbar ………………………………………………………………
Status Bar ……………………………………………………
...
……
Smart Key Editor …………………………………………………………
15
16
16
17
18
19
20
20
21
Chapter 3: Conversion Functions ………………………………………
...
Encoding City and Airport Names ……………………………………
...
Encoding and Decoding Country Names……………………………
...
Date and Time Calculations ……………………………………………
23
24
26
28
28
29
29
30
30
30
31
Amadeus Iran Training Module
ii
Table of Contents
Chapter 4: Information……………………………………………………
...
Country Information ……………………………………………………
...
Weather Information ……………………………………………………
...
TIMATIC …………………………………………………………………
...
Verify Australian Visa …………………………………………………
...
Displaying Connecting Points…………………………………………
...
Amadeus Neutral Timetable Display …………………………………
...
Amadeus Neutral Availability Display …………………………………
Code share definition …………………………………………………
...
Access Level Indicators ………………………………………………
...
Seven Day Search ………………………………………………………
Carrier Preferred Display …………………………………………
...
Direct Access ……………………………………………………………
Flight Information ………………………………………………………
...
Operational Flight Information …………………………………………
45
46
47
48
50
51
52
52
53
53
54
56
58
58
60
Chapter 6: Basic PNR ……………………………………………………
...
Selling an Air Segment (Itinerary) ……………………………………
...
Waitlist ……………………………………………………………………
...
Information Segment ……………………………………………………
...
Married Segments ………………………………………………………
...
Contact Element …………………………………………………………
Ticketing Arrangement Elements ………………………
...
End Transaction …………………………………………………………
61
62
64
64
66
67
67
68
69
70
71
71
72
74
74
75
75
Amadeus Iran Training Module
Table of Contents
iii
Chapter 7: Optional Element ……………………………………………
Remarks ………………………………………………………………
...
Confidential Remark …………………………………………………
...
Communicating With Airlines …………………………………………
Other Service Information ……………………………………………
...
Passport Information …………………………………………………
...
Seat Wish ………………………………………………………………
Frequent Flyer …………………………………………………………
...
Retrieving a PNR ………………………………………………………
Canceling PNR Element ………………………………………………
Modifying PNR Element ………………………………………………
Rebooking a Segment ………………………………………………
...
Printing a PNR …………………………………………………………
95
96
96
98
100
101
102
103
Chapter 9: Queue …………………………………………………………
Queues …………………………………………………………………
...
Queue Start Entries ……………………………………………………
Queue Handling Entries ………………………………………………
...
105
106
109
110
111
112
113
Amadeus Iran Training Module
Preface
1
Welcome
Welcome to your Amadeus Basic Course
...
It can also be used by travel agents who are converting from a GDS to Amadeus
...
Originally designed and operated by airlines, CRSes were later extended for
the use of travel agencies
...
Airlines have divested most of their direct holdings to dedicated GDS
companies, who make their systems accessible to consumers through
Internet gateways
...
They also provide access to railway reservations in
some markets although these are not always integrated with the main
system
...
The company acts both as a worldwide network connecting travel providers
and travel agencies through a highly effective processing platform for the
distribution of travel products and services (through our distribution business),
and as a provider of a comprehensive portfolio of IT solutions which automate
certain mission-critical business processes, such as reservations, inventory
management and operations for travel providers (through our IT solutions
business)
...
Have a good understanding of sign
2
...
Have a good understanding of Production and Amadeus Training
4
...
Sign-out of Amadeus system
6
...
Define areas
8
...
Display area status
10
...
Move between different areas
Amadeus Iran Training Module
4
Chapter 1: Sign-In
Office ID
Each office (Travel Agency, Airline, Hotel Provider and etc
...
The Office ID is a nine-character code consists of:
THR
I42
AB5
City Code
Corporate Code and Qualifier
Office Code
Terminal Address
Each terminal connected to Amadeus at each office is known by a unique eightcharacter code called Terminal Address such as:
58
98
000A
Unique
Office ID
Specific Terminal Address
Specific Terminal Address
Amadeus Iran Training Module
Specific Terminal Address
Chapter 1: Sign-In
5
Sign Definition
Sign is a unique eight-character code at each office
...
8690
AM
SU
Agent Sign
(Numeric)
(Alpha)
Duty Code
For more security, each sign is protected by a password
...
Symbols such as /, \, :,;;”,{ … can not be included in passwords
...
Examples
Password
Amadeus
amadeusIran
ama12ir
Correct/Incorrect
Correct
Incorrect
Correct
Reason
No symbols- Proper character
More that 8 characters
No symbols- Proper character
ama128ir5
Incorrect
More than 8 characters
125-ama9
Incorrect
Using”-“ is not allowed
ama ir876
Incorrect
Using space is not allowed
Note:
You can sign-in to Amadeus using graphical page or using cryptic entries
...
to make real bookings for passengers
...
To launch Amadeus production, you should use the following URL:
http://amadeusvista
...
In order to learn and practice, we use Amadeus Training environment
...
It is a separate system, dedicated to
delivering training
...
To launch Amadeus training, you should use following URL:
http://training
...
com/
Work Areas
There are six work areas in Amadeus system, identified by letter A through F,
associated with each terminal
...
Multiple work
areas enable you to perform different transactions in different areas
...
Fill in each field according to the title and click on sign-in
...
The entry to sign-in to the
first available area in Production Mode is:
JIA8690AM/SU-12345
JI
A
8690
AM
/SU
-12345
Transaction code
Area
Agent sign (Numeric)
Initial (Alpha)
Slash followed by duty code
Dash followed by password
System Response
A-SIGN COMPLETE/20OCT/SU
******* AMADEUS PRODUCT NEWS
*******
SEE GGNEWS
HTL - SPECIAL OFFER FOR AUTOMATED HOTEL COMMISSIONS
GGNEWSHTL
HTL1- VIP UPGRADES:INTERACTIVE CANCEL/SEAMLESS RTSVCH GGNEWSHTL1
GEN3- AC ENJOYS AAU WITH DYNAMIC SCHEDULES ONLY
GGNEWSGEN3
AIS - CLUB AIR - 6P NEW AIS PARTICIPANT
GGNEWSAIS
Area which is signed
*
Date
*
Duty code
In order to sign-in to the multiple areas, make the following entry:
JIA/B/C8690AM/SU-12345
JI
A/B/C
8690
AM
/SU
-12345
Amadeus Iran Training Module
Transaction code
Areas
Agent sign
Initial
Slash followed by duty code
dash followed by password
Chapter 1: Sign-In
9
System Response
A-IN A/B/C-SIGN COMPLETE/20OCT/SU
******* AMADEUS PRODUCT NEWS
*******
SEE GGNEWS
HTL - SPECIAL OFFER FOR AUTOMATED HOTEL COMMISSIONS
GGNEWSHTL
HTL1- VIP UPGRADES:INTERACTIVE CANCEL/SEAMLESS RTSVCH GGNEWSHTL1
GEN3- AC ENJOYS AAU WITH DYNAMIC SCHEDULES ONLY
GGNEWSGEN3
AIS - CLUB AIR - 6P NEW AIS PARTICIPANT
GGNEWSAIS
Active area
Note:
*
Signed areas
*
Date
*
Duty code
The area you are currently working is called active area
...
JIA8690AM/SU-12345
System Response
A-SIGN COMPLETE/25AUG/SU
WELCOME TO THE SKL NATIVE SYSTEM
...
After 90 days you will be asked to
change your password although you may want to change your password any time
you wish to
...
LG TIME QCAT ACT
...
EN 24
PNR CREATE
PRD SH/SU
...
EN 24
SIGNED
NOT SIGNED
Terminal
Address
Amadeus Iran Training Module
Office ID
NAME
AHMADI*
Pseudo City Code
Chapter 1: Sign-In
11
Component
Explanation
AREA
Work area columns A,B,C,D,E,F
TM
Time column (Indicates how long the area is idle in minute)
MOD
Mode column, PRD or TRN
SG
Last two characters of sign (Initial) column
DT
Duty code column
LG
Language code Column
TIME
System time display
...
Q
Active queue column
STATUS
Work area status
NAME
Name of the first passenger in the PNR
Moving Between Areas
Look at the following screen capture of Amadeus:
8CB2AFD1
THRI42980
PSEUDO CITY : AGY
AREA TM MOD SG/DT
...
Q
STATUS
B-IN
PRD KI/SU
...
EN 24
SIGNED
C
NOT SIGNED
D
NOT SIGNED
E
NOT SIGNED
F
NOT SIGNED
NAME
An agent has signed into area “A” using “SH” as his/her initial and area “B” is being
used by another agent with “KI” initial
...
To sign out of an active area only:
JO
System Response
5898000A
AREA
A
B
C
D
E
F
TM
(If only one area had been signed before)
THRI42980
PSEUDO CITY : AGY
MOD SG/DT
...
Q
STATUS
24
NOT SIGNED
NOT SIGNED
NOT SIGNED
NOT SIGNED
NOT SIGNED
NOT SIGNED
System Response
NAME
(If multiple areas had been signed before)
A-NOT SIGNED B-IN
If you have a PNR displayed in that area, the system displays the message
” PNR PRESENT-PLEASE FINISH OR IGNORE”
Note:
Idle areas would be signed out after 30 minutes automatically
...
Your travel agent’s information such as Name, Address, Tel, Fax, Email
address, IATA code and much other useful information are take place at office profile
...
AD2*ADDRESS 2
- TEHRAN, 15138
AD3*CITY NAME
- TEHRAN
CRP*CORPORATE IMPLANT- NONE
CST*CONSORTIUM CODES - NONE
CTN*COUNTRY NAME
- IRAN
PHO*PHONE PRIMARY
- +98 21 85760
PH2*PHONE SECONDARY - NONE
FAX*FAX PRIMARY
- +98 21 88706606
FA2*FAX SECONDARY
- NONE
EML EMAIL ADDRESS
- INFO@IR
...
COM
OOH*OPENING HOURS
- M 1): OPEN ALL DAY
Amadeus Iran Training Module
Chapter 2: Point of Sale
15
CHAPTER 2: POINT OF SALE
At the end of this chapter, you will be able to know:
1
...
Functionality of each icon in your system
3
...
Amadeus Iran currently supports ProWeb, ProWeb Plus and Amadeus Selling
Platform (Basic and Full Pack) as front office products
...
ProWeb
ProWeb is a web based front office product which supports command base system
but it is not equipped with Ticket Writer
...
Smart Key Editor
Previous Entries
Clear Screen
Split Window
Font Editor
Smart Keys
Tool bar
Status bar
Amadeus Iran Training Module
Insert or
Override indicator
System Status
Counter
Chapter 2: Point of Sale
17
ProWeb Plus
ProWeb Plus is a sophisticated version of ProWeb which supports Ticket Writer too
...
Speed Mode Tool Bar
Transaction codes
available for the
Default transaction code
current display
Highlighted
items
With the Ticket Writer you can easily print out your paper tickets and eliminate hand
writing procedure
...
It is also equipped with Ticket
Writer and Speed Mode
...
A brief description of the icons (tooltip) as well as a shortcut key appears when
placing the cursor on each icon
...
The print icon will
print all pages in the buffer
...
Paste
Paste Icon
Ctrl+V
Copy
Copy Icon
Ctrl+C
Sellect
Sellect Icon
...
Ctrl+Z
Split
Window
Split the window in two in order to view two different
displays of the same session
...
e
...
Shift+Pause
Clear Page
Clear the current screen only
...
You can set upto 200 commands
...
Ctrl+K
Amadeus Iran Training Module
20
Chapter 2: Point of Sale
Status Bar
The status bar, located at the bottom of the screen, provides the user with useful
information about the keyboard status, connection status, position of the cursor and
the type of session used
...
Smart Keys can be defined as programmable keys that perform a series of
transactions
...
•
An Office Smart Key is a Smart Key that is created at Office ID
level
...
•
A My Smart Key is a Smart Key created at the User level
...
Amadeus Iran Training Module
Chapter 2: Point of Sale
21
The Smart Key Editor
Use the Smart Key Editor window to:
•
Create, modify, and delete Smart Keys
...
•
Run your own Smart Keys, as well as Public and Office Smart Keys
...
The smart key editor icon is:
...
2
...
4
...
6
...
Define encoding and decoding
Encode cities, airports, countries, states and airlines
Decode cities, airports, countries, states and airlines
Make mathematical conversions
Make time calculations
Make date calculations
Make metric conversions
Amadeus Iran Training Module
24
Chapter 3: Conversion Functions
Encoding and Decoding
HE CONVERT
The airline industry uses a system that identifies each city, airport, country, state or
airline by a unique code
...
Many cities have the same name, but are located in different countries, like Paris:
PAR C
A
A
A
A
A
A
A
H
H
B
B
R
R
PHT C
A
PRX C
A
PARIS
BVA POX CDG LBG ORY TNF VIY JDP JPU XEX XTT XED XHP PARIS
PHT PARIS
PRX -
BEAUVAIS TILLE
CERGY PONTOISE
CHARLES DE GAULLE
LE BOURGET
ORLY
TOUSSUS LE NOBLE
VILLACOUBLAY
HELIPORT DE PARIS
LA DEFENSE HPT
AEROGARE DES INV BUS
ETOILE BUS SERVICE
DISNEYLAND PARIS
GARE DE L'EST RAILWAY
-
0K
0K
0K
0K
0K
0K
0K
0K
0K
0K
0K
0K
0K
HENRY COUNTY
-
0K
COX FIELD
-
0K
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/FR
/USTN
/USTN
/USTX
/USTX
Many major cities such as Paris, London and New York have more than one airport
...
Identical city names in other countries can be distinguished by their two-letter country
code:
Amadeus Iran Training Module
Chapter 3: Conversion Functions
PAR C
PHT C
PRX C
25
PARIS
PARIS
PARIS
/FR
/USTN
/USTX
Since it is impossible for you to remember all the codes, Amadeus provides you a
function to encode and decode them
...
TEHRAN
THR
BERLIN
BER
HEATHROW
LHR
FRANCE
FR
LUFTHANSA
LH
Amadeus provides you with the ability to encode and decode:
•
•
•
•
•
•
Airline codes and names
Airport and city codes and names
State codes and names
Country codes and names
Aircraft equipment codes and names
Hotel and car rental companies
It also provides you with a calculator allowing you to make:
•
•
•
•
Mathematical calculations
Time calculations
Date calculations
Metric conversions
Amadeus Iran Training Module
26
Chapter 3: Conversion Functions
Encoding City and Airports Names
To display three-letter codes for a city or airport, enter:
DAN PARIS
System Response
A:APT
PAR C
A
A
A
A
H
H
B
B
R
R
R
PHT C
A
PRX C
A
B:BUS
PARIS
BVA CDG ORY TNF JDP JPU XEX XTT XED XHP XDT PARIS
PHT PARIS
PRX -
C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN
/FR
BEAUVAIS TILLE
- 0K
/FR
CHARLES DE GAULLE
- 0K
/FR
ORLY
- 0K
/FR
TOUSSUS LE NOBLE
- 0K
/FR
HELIPORT DE PARIS
- 0K
/FR
LA DEFENSE HPT
- 0K
/FR
AEROGARE DES INV BUS
- 0K
/FR
ETOILE BUS SERVICE
- 0K
/FR
DISNEYLAND PARIS
- 0K
/FR
GARE DE L'EST RAILWAY
- 0K
/FR
PARIS CDG TGV RAILWAY
- 0K
/FR
/USTN
HENRY COUNTY
- 0K
/USTN
/USTX
COX FIELD
- 0K
/USTX
Code
Explanation
A:APT
Airport
B:BUS
Bus station
C:CITY
City code
G:GRD
Ground transportation
H:HELI
Heliport
O:OFF-PT
The city has an IATA code that is not an airport
...
Encoding and Decoding Country Name
To display two-letter code for a country name or country name for a two –letter code,
enter:
DC JAPAN
-orDC JP
System Response:
JP
JPY
JPN
JAPAN/ASIA
JAPANESE YEN
JAPAN CITIZEN
TC3
LOCAL/INTL PUBLISHED
The following table describes the components of the response:
Component
Identifies
JP
ISO code
JAPAN/ASIA
Country name and location
TC3
IATA traffic conference area
JPY JAPANESE YEN
Currency code and currency name
LOCAL/INTL PUBLISHED
The currency published is local and international
JPN
Citizen code
Amadeus Iran Training Module
Chapter 3: Conversion Functions
29
Encoding and Decoding States and Provinces
To encode a state or province, enter:
DNS TEXAS
System Response:
US TX TEXAS/UNITED STATES OF AMERICA
The following table describes the additional entries you can make:
Entry
Explanation
DNS US CA
Decode a state
DNS AU
List of all states for a specific country
Encoding and Decoding Airlines
To display two-character code for an airline name, or airline name from two-character
code, enter:
DNA IBERIA
-or-
DNA IB
System Response:
IB/IBE 075 IBERIA
>
The following table describes the components of the response:
Component
Identifies
IB/IBE
Two-character and three-character airline code
075
Three-digit ticket code
IBERIA
Name of the airline
Note:
You can also use the airline’s three-numeric ticket code
...
The table below explains the
different entries:
Entry
Explanation
DF 58
...
56
Add
DF 500
...
67/13
Divide
DF 46
...
98
Subtract
Metric Conversions
Entry
Explanation
DKKM100
Convert 100 Kilometers to Mileage
DKMK150
Convert 150 Miles to Kilometer
DKKP10
Convert 10 Kilograms to Pound
DKPK15
Convert 15 Pounds to Kilogram
Amadeus Iran Training Module
Chapter 3: Conversion Functions
31
Date and Time Calculations
The following entries describe the date and time calculations you can make:
Entry
Displays
DD
Displays Universal time (Zulu Time)
DDMAD
Current date and time in a specific city
DDSYD1500/PAR
The date and time in the second city, corresponding with the time
given for the first city
DDZZZ2134/THR
Convert Zulu time to local time
DDTYO/MEL
The time difference between two cities
DD22DEC/14
Number of days after a specific date
DD20MAY/06JUN
Number of days between two specific dates
DD25AUG
The day of the week
Amadeus Iran Training Module
Chapter 4: Information
33
CHAPTER 4: INFORMATION
At the end of this chapter, you will be able to:
1
...
3
...
5
...
7
...
9
...
11
...
There are two types of information in AIS:
•
•
Information provided and maintained by Amadeus
Information provided and maintained by outside providers
Million pages are available in AIS
...
Amadeus Iran Training Module
Chapter 4: Information
35
To display a list of all topics in AIS, enter:
GG AIS
Scrolling Commands
Entry
Explanation
MD
Move Down
MU
Move Up
MT
Move Top
MB
Move Bottom
MP
Redisplay a cleared screen
MS102
Move to a specific line number
GP18
Go to a specific page
Country Information
Country Information is maintained by Amadeus
...
To request the airport information
display, enter:
GGAPT
To display specific airport information, enter for example:
GGAPTIKA
IMAM KHOMEINI INTERNATIONAL AIRPORT (IKA)
--------------------------------------------------IRAN IR
POSITION OF AIRPORT
: 28 MLS / 45 KMS S
...
GG APT xxx SURF
Surface facilities including transportation to and from the city
...
GG APT xxx PARK
Facilities available for parking
Airline Information
Airline Information is maintained by each airline, not by Amadeus
...
UG
AF BAGGAGE POLICY -ON FLIGHTS OPERATED BY AF*********************************************
** AF MARKETING FLIGHTS OPERATED BY OTHER CARRIERS, REFER
TO GGAIRAF XXPARTNER (XX : 2 LETTER CARRIER CODE)
** FREIGHT
: GGAIRAFFREIGHT
** TRXAF CTC
: GGAIRAFTRXAF
** GOODS PERMITTED OR PROHIBITED
: GGAIRAFDANGEROUS
** RULES APPLICATION EXCESS LUGGAGE : GGAIRAFXBAG
** EXCESS AF LUGGAGE FARE :
- FROM AFRICA
: GGAIRAFAFRXBAG
- FROM SOUTH AMERICA
: GGAIRAFAMSXBAG
- FROM NORTH AMERICA
: GGAIRAFAMNXBAG
Note:
There are airlines which have not AIS pages
...
There are practical information
such as contact details, ACO and market news, tips and etc
...
GP2
WHO IS WHO
...
GP4
E-TICKET DIRECT
...
GP6
AIRLINES
...
GP8
TRAVEL AGENTS
...
GP10
OR
OR
OR
OR
OR
OR
OR
OR
OR
GGAMAIRGEN
GGAMAIRWHO
GGAMAIRTRA
GGAMAIRETD
GGAMAIRPRI
GGAMAIRAIR
GGAMAIREMB
GGAMAIRTRV
GGAMAIRUSE
Amadeus Iran Training Module
40
Chapter 4: Information
TIMATIC
HE TIMATIC
TIMATIC is a comprehensive travel information system that you can access through
Amadeus
...
PASSPORT ********
PASSPORT REQUIRED
...
FROM PASSPORT TITLE PAGE
...
DDMONYYYY/--MONYYYY/-----YYYY
...
...
OPTIONAL-DDMON/DDMONYYYY
Amadeus Iran Training Module
Chapter 4: Information
41
Visa Information Mask
To request mask for visa information, enter:
TIFV
System Response
TIRV
NA
AR
DE
TR
NA-PASSENGER'S NATIONALITY
...
You can enter:
DM NCE
System Response
DMNCE
NCE STANDARD MINIMUM CONNECTING TIMES
NCE-NCE
FROM
TO
D/D D/I I/D I/I
CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
020 100 100 100
11 035 045 045 045
12 100 100 100 100
21 100 100 100 100
22 035 045 045 045
CK SPECIFIC CARRIER FOR EXCEPTIONS TO STANDARD CONNECTING TIMES
PRECLEARANCE MAY APPLY
>
The following table describes the fourth line of the response:
Component
Identifies
CC
Airline code column
FLTN
Flight number column
-FLTR
Flight range column
ORGN
Origin column
EQP
Equipment column
TM
Terminal column
DEST
Destination column
HMM
Hour and minute column
The following table describes some of the additional entries you can make:
Entry
Displays the MCT
DMLGW-LHR
Between two airports in a multi-airport city
DMQF/SIN/BA
Between specific airlines at a specific airport
DMAF/CDG2A-ORYW/LH
Different airline, different airport, different terminal
Amadeus Iran Training Module
Chapter 4: Information
43
Displaying Connecting Points
You use the DRT transaction to display the following information for a city pair:
•
•
•
•
Maximum elapsed flying time
Number of routes generated
Mileage (neutral DRT only)
Possible connect points
...
2
...
4
...
6
...
8
...
Display Amadeus neutral timetable
Display Amadeus neutral availability
Display Amadeus neutral schedule
Display airline access and functional level
Display seven days search
Display carrier preferred display
Display Amadeus dual availability
Display airline direct access availability
Display planned and operational flight information
Amadeus Iran Training Module
46
Chapter 5: Amadeus Air
Amadeus Neutral Timetable Display
HE TIME TABLE
Amadeus timetable is a display of flights operating during a specified one-week
period
...
Amadeus sorts out the flights in the following order:
1
...
3
...
DE
FRA 1 0705
FRA 1 0705
FRA 1 0705
FRA 1 0705
FRA 1 0705
FRA 1 0705
FRA 1 0710
FRA 2 0850
0820
0820
0820
0820
0820
0820
0815
1010
0
0
0
0
0
0
0
0
31OCT04
04NOV04
31OCT04
02NOV04
02NOV04
01NOV04
08OCT04
09SEP04
28OCT04 04NOV04
28NOV04 319 1:15
25NOV04 733 1:15
31OCT04 319 1:15
03NOV04 733 1:15
27NOV04 733 1:15
01NOV04 320 1:15
30OCT04 320 1:05
26MAR05 F70 1:20
Chapter 5: Amadeus Air
47
The following table describes the components of the timetable display:
Component
Identifies
** AMADEUS TN **
Amadeus system identifier and the type of display
FRA FRANKFURT
...
319
Equipment type code
01:15
Elapsed journey time
The following table describes additional timetable entries you can make:
Entry
Requests
TN13MARMUCFRA0900/MO
A timetable display for a specific day of the week (MO)
TN13MARMUCFRA0900/ALH
A timetable display for a specific airline (LH)
Amadeus Iran Training Module
48
Chapter 5: Amadeus Air
Amadeus Neutral Availability Display
HE AN
Amadeus availability display shows all flights with at least one seat available for sale
or waitlist
...
Amadeus stores flights up to 361 days in the future and up to three days in the past
...
To request an Amadeus Neutral Availability, you may enter:
AN20NOVTHRFRA0900
AN
20NOV
THRFRA
0900
Transaction code
Departure date
City pair
Departure time
System Response
**
**
**
1
2
AMADEUS AVAILABILITY - AN ** FRA FRANKFURT
...
DE
Destination city code, full name and country code
19
Number of days between the current date and the departure
date
SA 20NOV
Two-letter code for departure day of the week and departure
date
0900
Departure time
1
Availability line number
Amadeus Iran Training Module
Chapter 5: Amadeus Air
49
IR 721
Airline code and flight number
C9 ZR Y9 Q9 M9 V9
Class of service code and number of seats available
Codes
1,2,
...
Amadeus sell access
:
Amadeus update access
*
Amadeus Direct access
Blank
Amadeus standard access
AB6
Aircraft equipment type code
TR
Flight notes
Codes
IR
TR
5:30
Irregularity
Traffic restriction
Elapsed journey time from origin to destination, displayed in
hours and minutes
Amadeus Iran Training Module
50
Chapter 5: Amadeus Air
The different flight type symbols are shown below
...
Flight Type
Type of Marketing Agreement
Indicator (*)
The flight is operated by one airline on behalf of another
...
The aircraft and/or crew are hired
from the operating airline
...
Here you can find examples:
SN22JANFRAAMS
** AMADEUS SCHEDULES - SN ** AMS AMSTERDAM
...
320
E0/320
TR
1:10
1:10
Chapter 5: Amadeus Air
51
Amadeus Neutral Schedule Display
HE SN
A schedule display contains flights for all airlines that submit schedule data to
Amadeus
...
Amadeus Schedule displays all class of services even if they are closed for sale
...
GB
1
IR 711 C9 ZR Y9 Q9 M9 V6 /THR 2 LHR 3 0800
2KJ*BA6634 J9 C9 D9 I9 Y9 B9 /THR 2 LHR 4 0850
K9 M9 R9 L9 V9 S9 N9 Q9 O9
3
LH 601 F1 A1 O0 C9 D8 Z0 /THR 2 FRA 1 0300
R0 Y9 B9 M9 H3 X3 Q3 N3 V3 WC S0
LH:BD321
C4 D4 J4 Y4 B4 SC /FRA 1 LHR 2 0730
Note:
20 SU 21NOV 0000
1045 0/747
6:15
1205 0/321
6:45
0555 0/343
0810 0/321
8:40
Airlines that do not have an availability and sales agreement with Amadeus
are not shown in the display
...
SN20NOVTHRMHD/AYY
System Response
** AMADEUS SCHEDULES - SN ** MHD MASHHAD
...
Access sell
OLD
NEW
HK,HL,HN
YES
:
Access update
NEW
AFTER ET
SS
NO
/
Full access
NEW
NEW
HK,HL,HN
YES
*
Availability Options
Option
Explanation
/A
Entry
Specific airline
AN22AUGTHRLAX/AKL
AN22AUGTHRLAX/AIR,KL
AN12AUGTHRDXB/CV
/C
Booking class
AN12AUGTHRDXB/CV,K
Flight type
N: Non stop
/F
AN10JULTHR BND/FN
D: Direct
C: Connecting point
/X
Connecting point
AN10JANTHRYYZ/XAMS
Scrolling Commands
Entry
Explanation
MN
Move to the next day
MY
Move to the yesterday
Amadeus Iran Training Module
Chapter 5: Amadeus Air
53
Seven Day Search
You can look up the flights for a 7-day range from date you specify in the availability,
for example:
AN/23AUGTHRLAX/CI/AKL
AN
/
23AUG
THRLAX
CI
AKL
Transaction code
Seven day search indicator
Search date
City pair
RBD
Airline code
Carrier Preferred Display
You can request availability or schedule display that is controlled by a target airline
...
The display can also include flight connections or routings that are not normally
shown on a neutral availability display due to long elapsed flying times or excessive
mileage, this type of availability is useful when the customer wants to travel only on a
selected airline, or on other airlines or flights selected by the target airline
...
For example:
ANLH11AUGTHRYYC
SNLH11JULTHRYYC
AN or SN
LH
11AUG
THR YYC
Transaction code
Airline code
Departure date
Departure and destination
Partial system response
** LUFTHANSA 1
LH 601 F8
IL
LH 494 J9
B9
SN
A8
RL
C9
M9
**
OL
Y9
D9
HL
YYC CALGARY
...
AN20NOVCDGLHR*25NOV
AN
20NOV
CDGLHR
*
25NOV
Transaction code
Departure date (Outbound)
City pair
Dual city pair indicator
Departure date (Inbound)
This is useful to deal with:
•
Round-trips
•
Open Jaws or 2 different city pairs
System Response
AN20NOVCDGLHR*25NOV
** AMADEUS AVAILABILITY 1 AF2670 C9 D7 Z5 Y9 S9
H9 T9 V6 L6 R6
2 BA 303 J8 C8 D8 I7 Y9
K9 M9 R9 V9 N3
3BA:QF3403 J9 C9 D9 Y9 B9
M9 L9 V9 S9 Q9
4 AF1170
C9 D9 Z9 Y9 S9
H9 T9 V9 L9 R9
AN
B9
M6
B9
L9
H9
O9
B9
M9
**
K9
GR
H9
S9
K9
GL
K9
Q9
** AMADEUS AVAILABILITY - AN **
11BA:QF3302J9 C9 D9 IL Y9 B9 H9
K9 M9 L9 V9 S9 N9
12 BA 302 J9 C9 D9 I9 Y9 B9 H9
K9 M9 R9 V9 N7 L9 S9
13 AF2471 C9 D9 Z3 Y9 S9 B9 K9
H9 T9 V9 L9 R9 M9 GR
LHR HEATHROW
...
FR
/LHR 4 CDG2B 0620 0825
Q9 O9 GL
/LHR 4 CDG2B 0620 0825
Q9 O9
/LHR 2 CDG2F 0645 0905
24 TH 25NOV
E0/319 1:05
0000
E0/319 1:05
E0/320 1:20
Features of the above display are as below:
• Outbound flights are shown on the upper section of the display, inbound
flights on the lower section
...
• Each availability display has a header line detailing the type of the display,
number of days between current date and departure date, day of the
week, date and time
...
Amadeus Iran Training Module
56
Chapter 5: Amadeus Air
Direct Access
Most airlines offer a higher level of access called Direct Access
...
If you book from a normal Amadeus display, the seats are
sold in standard access and not guaranteed
...
P
...
ACCESS INDICATOR
LAST SEAT AVAIL INDIC
STANDARD ACCESS
AMADEUS ACCESS SELL
DYNAMIC SCHEDULE UPD
NUMERIC AVAIL UPDATE
337/02
AMADEUS DYNAMIC AVAIL
000/00
DIRECT ACCESS
PASSIVE SEGMENT: Y
SERVICE SEGMENT:
MEAL VALIDATION:
ALTEA RESERVATION
RECORD LOCATOR RETURN
CARRIER PREFERRED DISP
BOOKING RANGE IN DAYS
INTERACTIVE SEAT MAP
INTERACTIVE ASR
ASR DAYS/HOURS
:
:
:
:
:
:
/
/
:
YES
:
:
:
:
:
:
:
:
AVL SCH PNR FAR FLI SMP MIS
YES
YES
340
YES
YES
BP ISSUE DAYS/HOURS :
PASSIVE NOTIFY: Y
DELETE SEGMENT:
FREQUENT FLYER:
FOR DECODING ENTER :
GGPCALDEC
FOR MENU)
GGPCALDEC1
FOR ACCESS)
GGPCALDEC2
FOR FUNCTION)
ALL
PNR CLAIM:
TICKETLESS:
EPAY:
TICKET NUMBER TRANSMISSION:ALL
GROUP TICKET NUMBER TRANSM:
OPERATIONAL MVT/DIV FLIFO:
When you are already aware of the direct access agreement of an airline with
Amadeus, enter the number 1 followed by the two-letter airline code and the
transaction code to request an availability display or change availability
...
Direct Access Availability is valid for three minutes only
...
The following table explains special scrolling command for Direct Access:
Entry
Moves
1AZMD
Down in a Direct Access display
1AZMU
Up in a Direct Access display
To find more information about direct access functionalities for specific airline, you
can use below entry:
HE DIR XY
Amadeus Iran Training Module
58
Chapter 5: Amadeus Air
Flight Information
Flight information is categorized into:
•
•
Planned flight information
Operational flight information
Planned Flight Information
Planned flight information includes:
•
•
•
•
Stop en route
Meals
Class of service
Traffic restriction
To request flight information enter DO followed by line number (or flight number if you
know)
(After an availability or schedule)
DO5
DOIR721/20DEC
DO
IR721
/20DEC
Transaction code
Flight number
Slash followed by departure date
System Response
* 1A PLANNED FLIGHT INFO *
APT ARR
DY DEP
DY CLASS/MEAL
THR
0800 MO CZYQMV/B
FRA 1100 MO
5:30
COMMENTS1
...
TO FRA
3
...
The information available in FLIFO is provided to Amadeus by the airline
...
THR FRA
- DEPARTS TERMINAL 2
2
...
THR FRA
9/ NON-SMOKING
4
...
2
...
4
...
6
...
8
...
10
...
12
...
14
...
Define a PNR and its mandatory fields
Sell flight segments from Amadeus Neutral Availability
Sell flight segments from Amadeus Dual Availability
Sell flight segments from Amadeus Direct Access
Sell flight segments by long sell entry
Sell waitlist segments
Enter open segments
Enter Information segments
Enter arrival unknown segment (ARNK)
Understand the concept of Married Segments
Enter name elements
Enter contact elements
Enter ticketing arrangement elements
Save PNR (End transaction)
Find other airlines locator
Amadeus Iran Training Module
62
Chapter 6: Basic PNR
PNR (Passenger Name Record)
HE NAME
A Passenger Name Record (PNR) contains details of a passenger’s reservation and
other information related to a passenger’s trip
...
The items of information that make up a PNR are called elements
...
These elements can be mandatory or optional
...
All names are displayed individually, even though two passengers may
have the same family name
...
Amadeus Iran Training Module
Chapter 6: Basic PNR
63
The following table describes item and character limits of the mandatory PNR
elements:
Elements
Maximum Items
Maxim Characters
Name
9
99 for a group
59
51 for a group
Itinerary
99
N/A
Contact
127
90
Ticketing
Arrangement
127
14 of free-flow text
Received From
1
69
Amadeus Iran Training Module
64
Chapter 6: Basic PNR
Selling an Air Segment
HE SELL
The Amadeus system provides you with two methods for selling an air segment:
Short Sell This method requires you to first display availability or
schedule before selling
...
Long Sell This method requires you to provide all the details of flight
...
1 LH 960 C9 D9 Z9 I9 R9 Y9 B9 /FRA 1
M9 H9 X9 Q9 N9 V9 W9 S9
2 GV6260 Y0 M0 H0 N0
/FRA
3 LH 962 C9 D9 Z9 I9 R9 Y9
/FRA 1
M9 H9 X9 Q9 N9 V9 W9 S9 G9
4 LH 964 C9 D9 Z9 I9 R9 Y9 B9 /FRA 1
MUC 2
G9 K9
MUC 2
MUC 2
K9 L4
MUC 2
0640 0740
L2 T1
0710 0805
0710 0810
T1
0830 0930
E0/320 1:00
0/320 0:55
E0/320 1:00
E0/AB6 1:00
To sell three seats, C class, from flight number LH 960, line1, enter:
SS3C1
SS
3
C
1
Transaction code
Number of seats
Class of service
Line number
System Response
RP/THR1A0980/
1 LH 960 C 20JAN 4 FRAMUC HK3
NON-SMOKING FLIGHT
SEE RTSVC
Amadeus Iran Training Module
0605 1
0635 0735
32S E 0 R
Chapter 6: Basic PNR
65
Following table explains different elements in the system response:
Element
Explanation
RP/THR1A0980
Responsible office
1
Element number
LH 960
Flight number
C
Class of service
20JAN
Departure date
4
Day of the week
FRAMUC
Origin and destination
Segment status and number of seats
Status
HK3
HK
LK
HL
LL
HN
HS
NN
SS
Holding Confirm
Holding Confirmed (Direct Access)
Have Listed
Waitlist (Non Amadeus carrier)
Holding Need
Have Sold
Need Segment
Sold
0605
Check-in time ( not for all airlines)
1
Departing terminal
0635
Departure time in local time of departure city
0735
Arrival time in local time of arrival city
32S
Equipment
E
Eligible for electronic ticketing
0
Stops en- route
R
Meal ( Codes are explained in flight information on
page 59)
Amadeus Iran Training Module
66
Chapter 6: Basic PNR
Additional entries you can make are:
Entry
Explanation
SS1MC1
Sell 1 seat in M class on the first segment and in C class on the second
segment from line 1 of an availability display
SS1FY2
Sell 1 seat in F class on the first segment and Y class on the remaining
segments from line 2 of an availability display
SS1MMC1
Sell 1 seat in M class on the first, M class on the second and C class
on the third segment from line 1 of an availability display
SS1C1*11
Dual sell- Sell 1 seat in C class from line 1 of the first availability and 1
seat in the same class from line 11 of second availability
Long Sell
When you know all the details for a specific flight, you can book a seat using a long
sell entry
...
The long sell entry does
not refer to an availability or schedule display
...
If the class you want to sell has an indicator of 0 or L, this indicates
that the class is not available, but the waitlist for the flight is open
...
The
action code PE is used to identify that you wish to request a waitlist
...
Open segments maintain segment continuity, and can
be used for pricing and ticketing
...
If the first
segment in the PNR is an open segment, it must include a date
...
To create an information segment, enter:
SIIR711Y23DECTHRLHRHK1/08001050
SI
IR711
Y
23DEC
THRLHR
HK
1
/0800
1050
Transaction code
Airline code and flight number
Class of Service
Departure date
Departure and arrival cities
Status code(HK,HL)
Number of seats
Departure time
Arrival Time
System Response
RP/THR1A0900/THR1A0900
AA/SU 24NOV07/1313Z
4DEE8K
1
...
Amadeus Iran Training Module
Chapter 6: Basic PNR
69
Arrival Unknown Segment
An arrival unknown segment is an information segment you enter in the PNR
to maintain segment continuity
...
You enter the arrival unknown indicator ARNK with the segment information
transaction code:
Entry
Description
SIARNK
Creates an Arrival Unknown Segment
System Response
RP/THR1A0980/
1 LH 601 H 30MAR 3 THRFRA HK1
2 ARNK
3 W55059 Y 31MAR 4 DUSTHR HK1
0005 2
0305 0550
340
0 M
1130 1930
313
0
The system automatically places the arrival unknown segment at the first point in the
itinerary where segment continuity does not exist
...
If your itinerary does not have segment continuity at end of transaction, the system
displays the warning message:
WARNING: CHECK SEGMENT CONTINUITY
To file a PNR without segment continuity, you need to make the end transaction entry
twice
...
When segments are sold together in this way, they are known as married segments
...
If a PNR contains a married segment, a header tag –MSC- is displayed
...
AMADEUS/MOTZART MR
Additional Entries
Entry
Explanation
NM2PRESTON/MIKE MR/CATHY MRS
More than one passenger with the
same family name
NM1JONES/TOM MSTR (CHD/20NOV09)
Child passenger with date of birth
NM2HOBART/JAMES MR/SARA MISS(CHD/20NOV08)
Adult passenger and a child with the
same family name with date of birth
NM1WATSON/TOM MR (INF/JOHN/24NOV10)
Infant associated to an adult with
the same family name, with date of
birth
NM1BROCH/ KARIN MRS(INFLEWIS/CAROL/01NOV10)
Infant associated to an adult with
different family name
Note:
When entering a child or infant name, the system automatically creates an
OSI or SSR element
...
NM1PRESTON/MIKE MR1WATSON/CATHY MS
System Response
RP/THR1A0980/
1
...
WATSON/CATHY MS
Example:
You can enter the following passengers with a single entry:
1
...
3
...
Tom Wills
Sara Ericsson
John Wills
Cathy wills
Child
Infant
10AUG08
01JAN10
NM2WILLS/TOM MR/JOHN MSTR(CHD/10AUG08)1ERICSSON/SARA
MRS(INFWILLS/CATHY/01JAN10)
System Response
RP/THR1A0900/
1
...
WILLS/TOM MR
3
...
Amadeus Iran Training Module
Chapter 6: Basic PNR
73
Contact Element
HE CONTACT
A PNR must include a contact element (to indicate where passengers can be
contacted) before you make an end of transaction during PNR creation or after PNR
retrieval
...
A PNR can
contain a maximum of 127 contact elements
...
PRESTON/MIKE MR
2
...
So it is advised that you put your reference in AP format too as follow:
APS-THR 8706601 ABC TRVL RF JOHN
APS
-THR
8706601
ABC TRVL
RF JOHN
Transaction code
Dash followed by city code
Office telephone number
Office name
Responsible person
Amadeus Iran Training Module
74
Chapter 6: Basic PNR
Ticketing Arrangement Element
HE TK
The ticketing arrangement element is used to indicate what the current ticketing
arrangement is
...
If you use this option, the PNR is placed on the time limit queue
(Q8) at the date and time specified
...
There is no queue
placement after a TKXL
...
The following table illustrates some of the ticketing arrangement entries you can
make:
Entry
Explanation
TKTL11SEP/1400
Ticketing time limit for a specific date and time
TKTL10JAN/TEXT
Ticketing time limit for a specific date with free-flow text
TKOK
Ticketed element
TKTL10NOV/P1
Ticketing time limit element for a specific passenger
TKXL12NOV/1800
Automatic cancellation of the itinerary on a specific date and time
Amadeus Iran Training Module
Chapter 6: Basic PNR
75
Received From Element
HE RECEIVED
The received from element identifies the person making, or modifying a reservation
...
During PNR
creation, the received from element is displayed as the second line in the PNR
...
A received from element is required when creating a new PNR, or modifying an
existing one
...
Below is a PNR during creation
...
MOTZART/AMADEUS MR
2 LH 601 H 03NOV 3 THRFRA HK1 2400 2 0300 0545
340
3 LH 600 H 07NOV 7 FRATHR HK1 1720 1 1800 0125+1 340
4 AP THR +9821 8505991-5 - HELP DESK/ NMC OFFICE - A
5 TK OK02NOV/THR1A0980
0 M
0 M
>ET
Amadeus Locator
END OF TRANSACTION COMPLETE - ZFF5O4
You need to retrieve your PNR using RT entries
...
MOTZART/AMADEUS MR
2 LH 601 H 03NOV 3 THRFRA HK1 2400 2 0300 0555
*1A/
3 LH 600 H 07NOV 7 FRATHR HK1 1720 1 1800 0125+1 *1A/
4 AP THR +9821 8505991-5 - HELP DESK/ NMC OFFICE - A
5 TK OK02NOV/THR1A0980
Indicates
Airline locator
Is available
*
*
*
Initial and duty code
of the last sign modified
the PNR
*
*
*
Date and time * 1A/ Locator
PNR is modified*
*
Note:
You can ask Amadeus user airlines such as LH, BA, AF,OS and etc to
retrieve your PNR using Amadeus locator but non-Amadeus user airlines
need their own locator
...
You can find other airlines locator by:
RL
System Response
THR1A0980/THR1A0980
EK/CVNTQW
MX/VHMCA3
AM/GS
1NOV04/1247Z
RG/ECIE4V
YTBXWE
You can ignore your PNR any time during PNR creation or modification by:
IG
IR
Amadeus Iran Training Module
Ignore PNR
Ignore and retrieve PNR
Chapter 7: Optional Elements
77
CHAPTER 7: OPTIONAL ELEMENTS
At the end of this chapter, you will be able to:
1
...
3
...
5
...
7
...
9
...
The Amadeus System provides you with two types of remarks that can be entered in
the PNR
...
Note:
Remarks can not be used to send information to non-system user airlines
...
Any Amadeus user
that has access to the PNR can read the general remarks
...
To create a general remark element, enter RM followed by your remark text:
RM PSGR ADV XNCL PENALTY
System Response
RP/THR1A0980/
1 RM PSGR ADV XNCL PENALTY
Amadeus Iran Training Module
Chapter 7: Optional Elements
79
Confidential Remark
You use the confidential remark to enter information that can only be viewed in your
office, or other branch offices that can view your PNRs
...
To create a confidential remark, enter:
RC UNLISTED PHONE PAR 78401838
System Response
RP/THR1A0980/
1 RC THR1A0980-W/UNLISTED PHONE PAR 78401838
Option
HE OPTION
You may use option to remind yourself something about the PNR in a specific date
...
th
Use following entry to put an option for 12 of December:
OP12DEC/ CHECK WITH PAX
OP
12DEC
/CHECK WITH PAX
Transaction code
Date
Slash by free flow text
System Response
RP/THR1A0980/THR1A0980
THR1A0980/8080KI/21DEC10
1
...
Other Service Information (OSI)
Information only
No action from airline side ( No status code in element)
Free text
RP/THR1A0980/THR1A0980
THR1A0980/1212SH/2NOV04
1
...
Special Service Requests (SSR)
Request services
Need action from airline side (Status code in element)
Fixed format (AIRIMP formats)
RP/THR1A0980/THR1A0980
THR1A0980/1212SH/2NOV04
1
...
The other service information element is an information message only and does not
require a response from the airline
...
The table below describes some of the entries you can make:
Entry
Explanation
OS BA CTCH THR 8706601-H
To advise a specific airline of a passenger’s
home telephone contact
OS YY PAX IS VIP BMW CORP/P2
To advise all airlines in the itinerary that
passenger 2 is VIP
OS YY TCP2 EK/BREYT
To Complete Party
System Response
RP/THR1A0980/THR1A0980
SH/SU
3NOV04/0548Z
ZK8MMC
1
...
The special service request differs from the other service information
element as it requires a reply from the airline
...
Most special service codes refer to specific services and do not allow free
flow text
...
You use the following structure to request a special service for your passenger:
Transaction * Four-letter
Code
* code for service
*
*
Free flow text
(If required)
*
*
Passenger and
segment association
The table below describes some of the entries you can make:
Entry
Explanation
SRVGML
Requests a special meal for all passengers, all flights
SRBBML/P1
Request baby meal for an infant accompanied by an
adult passenger
SRSPML-NO GARLIC ADDED
Request a special meal adding free-flow text
SRWCHR/P2/S3
Request a special service(Wheelchair) for a specific
passenger and segment
SROTHS KL-FREE FLOW TEXT
Request a special service that does not have a fourcharacter code to define the service requested
SRMAAS-ELDERLY PERSON/P2
Request Meet And Assist for passenger 2 on all
segments
Note:
Any service for infant must be requested for accompanying adult
...
PRESTON/MIKE MR
2 KL 434 M 28NOV 7 THRAMS HK1
1 0225 0605
*1A/E*
3 KL 601 M 28NOV 7 AMSLAX HK1
1120 1335
*1A/E*
4 KL 602 M 28MAY 6 LAXAMS HK1
2 1610 1140+1 *1A/E*
5 KL 433 M 29MAY 7 AMSTHR HK1
1620 0005+1 *1A/E*
6 APS PELIKAN 8839821 RE
7 APS 8706601-Amadeus Iran
8 TK OK02NOV/THRI42173
9 SSR NSST KL NO1 THRAMS/WB REQUESTED SEAT NOT AVAILABLE/S2
10 SSR NSST KL NO1 AMSLAX/WB REQUESTED SEAT NOT AVAILABLE/S3
11 SSR NSST KL NO1 LAXAMS/WB REREQUEST WITHIN 90 DAYS BEFORE
/// DEP
...
/S5
13 SSR WCHR KL KK1 OLD PAX 90YRS/S2
14 SSR WCHR KL KK1 OLD PAX 90YRS/S3
15 SSR WCHR KL KK1 OLD PAX 90YRS/S4
16 SSR WCHR KL KK1 OLD PAX 90YRS/S5
Status Code
Confirmed by airline
Must be changed to HK
Note:
Status Code
Not confirmed by airline
Must be removed from PNR
Status codes hierarchy is as below:
Before ER
After ER
Returned by
Airline
Changed by
Agent
NN
HN
KK
HK
NO
Remove from PNR
Amadeus Iran Training Module
Chapter 7: Optional Elements
85
Advance Seat Assignment
HE SEAT
Through the Amadeus system you can request and confirm an advance seat assignment
for a passenger under the following conditions:
•
For a maximum of nine passengers per request for an itinerary
•
For confirmed flights only
•
For up to five segments per airline, per request
•
For classes which airline has filed the seat map in Amadeus which
mentioned in GGAIRXXSEATS
•
Within the airline time limit which mentioned in GGAIRXXSEATS
There are two types of seat assignment:
•
Seat Request
•
Seat Wish
Amadeus Iran Training Module
86
Chapter 7: Optional Elements
Seat Request
Some airlines have seat map agreements with Amadeus
...
GG PCA LH
System Response
PARTICIPATING CARRIER ACCESS AND FUNCTION LEVEL
LH - LUFTHANSA
ACCESS INDICATOR
LAST SEAT AVAIL INDIC
STANDARD ACCESS
AMADEUS ACCESS SELL
DYNAMIC SCHEDULE UPD
NUMERIC AVAIL UPDATE
AMADEUS DYNAMIC AVAIL
DIRECT ACCESS
PASSIVE SEGMENT:
SERVICE SEGMENT:
MEAL VALIDATION:
:
:
:
:
:
:
:
:
/
/
YES
YES
YES
YES
ALTEA RESERVATION
RECORD LOCATOR RETURN
CARRIER PREFERRED DISP
BOOKING RANGE IN DAYS
INTERACTIVE SEAT MAP
INTERACTIVE ASR
ASR DAYS/HOURS
BP ISSUE DAYS/HOURS
PASSIVE NOTIFY:
DELETE SEGMENT:
FREQUENT FLYER: Y
FOR DECODING ENTER :
GGPCALDEC
FOR MENU)
GGPCALDEC1
FOR ACCESS)
GGPCALDEC2
FOR FUNCTION
:
:
:
:
:
:
:
:
YES
ALL
YES
361
YES
YES
361/00
000/00
PNR CLAIM:
TICKETLESS:
EPAY:
TICKET NUMBER TRANSMISSION:ALL
GROUP TICKET NUMBER TRANSM:
OPERATIONAL MVT/DIV FLIFO:Y
You can request a seat map either from availability display as well as from a PNR
...
MOTZART/AMADEUS MR
2 LH 601 H 03NOV 3 THRFRA HK1 2400 2 0300 0555
*1A/
3 LH 600 H 07NOV 7 FRATHR HK1 1720 1 1800 0125+1 *1A/
4 AP THR +9821 8505991-5 - HELP DESK/ NMC OFFICE - A
5 TK OK02NOV/THR1A0980
SM3
SM
3
Transaction code
Line number
System Response
SM LH 0600/H/07NOVFRATHR
SM LH 600
H 07NOV FRATHR
H
2
3
4
34567901234567890123456
<
> E
K VVV++ VU++++++
...
G VVV++C-U++H
...
--U
...
+-U
...
+/
C VVV-- VU+++++++
...
////
<
> E
34567901234567890123456
...
SEAT
UP UP-DECK
K
Q
X
Z
GALLEY
QUIET
BLOCKED
NO FILM
E
G
L
I
EXIT
GROUPS
TOILET
INFANT
C
P
U
R
COT
PET
UMNR
REAR
Amadeus shows seat maps directly from airline system
...
If you would like to
display the seat map in vertical format, enter:
SMLH 0600/H/07NOVFRATHR/V
SM
LH0600
/H
/07NOV
/FRATHR
/V
Transaction code
Flight number
Slash by RBD
Slash by departure
Slash city pair
Slash by vertical Indicator
Amadeus Iran Training Module
88
Chapter 7: Optional Elements
System Response
SM LH 0600/H/07NOVFRATHR/V
SM LH 600
H 07NOV FRATHR
343
A C
D E F G
H K
H23 <
V V
V V
V
V V
>
24 <
V V
V V V V
V V
>
25 <
V V
V V V V
V V
>
26 <
- +
...
+
+ +
>
29
+ + - C
30 E V V
- - - V V E
31
U U
U U U U
U U
32
+ +
+
...
+
+ +
34
+ +
H
...
+ +
36
...
+ +
37
...
+ +
A C
D E F G
H K
...
SEAT X
() SMOKING
D DEPORTEE UP UP-DECK
Z
23H
24
25
26
27
29
30
31
32
33
34
35
36
37
GALLEY
QUIET
BLOCKED
NO FILM
E
G
L
I
EXIT
GROUPS
TOILET
INFANT
C
P
U
R
COT
PET
UMNR
REAR
Following table explains various entries to request specific seats:
Entry
Explanation
ST/12A/P1
Request seat 12A for passenger 1
ST/23DEFG/P1-4
Request four seats in same row for passengers 1 to 4
ST/37A/P1/S3
System Response
RP/THR1A0980/THR1A0980
SH/SU
3NOV04/0833Z
ZFTAA9
1
...
The following table describes the seat wish request indicators:
Indicator
Requests
NSST
Non-smoking seat
SMST
Smoking seat
RQST
Specific seat number (including seat number in entry)
NSSA
Non-smoking aisle seat
SMSA
Smoking aisle seat
NSSB
Non-smoking bulkhead seat
SMSB
Smoking bulkhead seat
NSSW
Non-smoking window seat
SMSW
Smoking window seat
The following table describes some of the entries you can make:
Entry
Requests
ST/NSST
Non-smoking seats for all passengers and all segments
ST/NSSW/P1
Non-smoking window seat for a specific passenger and all flight
segments
ST/NSST/P1/S4
Non-smoking for specific passenger and segment
Amadeus Iran Training Module
90
Chapter 7: Optional Elements
Frequent Flyer
HE FREQUENT
Many airlines offer frequent flyer programs for passengers traveling frequently on
their airline
...
Some airlines maintain their frequent flyer program on Amadeus
...
DONY/ILONA MRS
2 *SSR FQTV YY HK/ LH5232018622223333/1
If the name element is already entered in the PNR, you can create an SSRFQTV
automatically by using the FFN transaction
...
WATSON/SAR MS
2
...
To check frequent flyer agreement, use VFFD like below
...
/ AC
...
A3
...
CA
...
C9
...
EN
...
JJ
...
JP
...
KC
...
KM
...
LO
...
LX
...
MX
...
NZ
...
OU
...
PZ
...
SA
...
SN
...
TA
...
TK
...
UA
...
9W
...
FFNLH-454665656,TK
Amadeus Iran Training Module
92
Chapter 7: Optional Elements
Ticket Number Transmission
HE TICKET NUMBER
Ticket number transmission is a facility offered by Amadeus so that you can pass
ticket number to all airlines with a single entry
...
The entry to check whether or not airline equipped with ticket number transmission
facility is:
GGPCAAF
GG
PCA
AF
Transaction code
Participation Carrier Agreement
Airline two-letter code
System Response
PARTICIPATING CARRIER ACCESS AND FUNCTION LEVEL
AF - AIR FRANCE
ACCESS INDICATOR
LAST SEAT AVAIL INDIC
STANDARD ACCESS
AMADEUS ACCESS SELL
DYNAMIC SCHEDULE UPD
NUMERIC AVAIL UPDATE
AMADEUS DYNAMIC AVAIL
DIRECT ACCESS
PASSIVE SEGMENT:
SERVICE SEGMENT:
MEAL VALIDATION:
:
:
:
:
:
:
:
:
/
/
YES
YES
YES
YES
PASSIVE NOTIFY:
DELETE SEGMENT:
FREQUENT FLYER: Y
FOR DECODING ENTER :
GGPCALDEC
GGPCALDEC1
GGPCALDEC2
ALTEA RESERVATION
RECORD LOCATOR RETURN
CARRIER PREFERRED DISP
BOOKING RANGE IN DAYS
INTERACTIVE SEAT MAP
INTERACTIVE ASR
ASR DAYS/HOURS
BP ISSUE DAYS/HOURS
FOR MENU)
FOR ACCESS)
FOR FUNCTION)
TICKET NUMBER TRANSMISSION:ALL
GROUP TICKET NUMBER TRANSM:
OPERATIONAL MVT/DIV FLIFO:Y
ETKT : Electronic Ticket numbers are reported to the airline
...
MAN : Manual Ticket numbers are reported to the airline
...
Amadeus Iran Training Module
YES
ALL
YES
361
YES
YES
361/00
361/03
PNR CLAIM:
TICKETLESS:
EPAY:
The ticket number transmission could be set as follows:
•
•
•
•
:
:
:
:
:
:
:
:
Chapter 7: Optional Elements
93
Amadeus transmits all ticket numbers entered in the PNR to all the airlines that have
signed an agreement to receive them
...
2
...
4
...
6
...
8
...
Retrieve a PNR
Modify PNR elements
Rebooking entries
Change status codes
Cancel elements
Cancel whole itinerary
Split a PNR
Display PNR history
Print/email the PNR
Amadeus Iran Training Module
96
Chapter 8: PNR Handling
Retrieving a PNR
HE RT
You can retrieve PNRs made at your office, up to 5 days after the departure of last
flight in the PNR
...
The following table describes the entries you can make:
Entry
Retrieves
RTZET67B
A PNR by record locator
RT/SMITH
A PNR by family name
RT/SMITH/A MR
A PNR by family name, given name, and title
RT/B
A list of PNRs beginning with a specific letter
RT1
A name from the similar name list
1AZRTZBHJRT
Retrieve AZ PNRs
RTKL434/23DEC-GIBSON
Retrieve by Flight number, Departure date and Family name
Canceling PNR Elements
When you cancel an existing PNR element, the system automatically transfers the
information to PNR history
...
The following table describes the entries you can make:
Entry
Cancels
XE3
Individual element
XE5,6
Individual elements in the same category, separated by a comma
XE3-6
A range of elements, separated by a dash
XE3,5,8-12
A combination of individual and a range of elements
Amadeus Iran Training Module
Chapter 8: PNR Handling
97
Some points to remember when canceling PNR elements:
• The system automatically cancels any SSR elements that are
associated with the segment or name being cancelled
...
• When canceling a range of elements, you must enter the element
numbers in an ascending order
...
WATSON/JOHN MR
2 AP THR +9821 8505991-5 - HELP DESK/ NMC OFFICE - A
3 TK OK04NOV/THR1A0980
ZK8MMC
Note:
Once the whole itinerary is cancelled, name, contact and ticketing
arrangement elements remain
...
Amadeus Iran Training Module
98
Chapter 8: PNR Handling
Modifying PNR Elements
To modify PNR elements, you use the element number from the PNR as the
reference
...
The following table demonstrates the advice codes you can see in a segment or in a
special service request
...
3/HK
Change the status code of a flight segment
3/RR
Reconfirm a flight segment
5/P1
Add or change passenger association for a PNR element
3/P
Delete passenger association
5/S3
Add or change segment association
DL7
Delete an inactive segment
Amadeus Iran Training Module
100
Chapter 8: PNR Handling
Rebooking a Segment
HE SB
You can rebook existing segments in a PNR to change:
• A class of service in one or more segments
• A date in one or more segments
You can use these entries while creating a PNR, or from a retrieved PNR
...
This entry cancels the existing segments and resells the segments using the new
information
...
The system automatically deletes all elements that were segment associated with the
segment(s) being changed
...
As splitting a PNR is a very critical action, you must follow the following steps without
applying any itinerary changes
...
So always take the following steps into consideration in order to split a PNR:
1
...
3
...
5
...
7
...
MOZART/AMADEUS MR
2
...
The system updates the PNR
history of each end transaction
...
The number associated to each
element indicates when that action was performed
...
Each retrieval and
modification is called a ‘step’
...
The first number indicates the step that the data was originally entered in
the PNR
...
Every time a modification is made the system automatically
records the agent sign, duty code, and the date and time the modification was made
...
COM
Emails an itinerary
Amadeus Iran Training Module
Chapter 9: Queues
105
CHAPTER 9: QUEUES
At the end of this chapter you will be able to:
1
...
3
...
5
...
7
...
Define queue
Define category and date range in Amadeus queue
Define special and dual queue
Display a list of all queues
Display a list of active queues
Start each category and date range
Handel PNRs in queues
Send message to the message queue of other offices
Amadeus Iran Training Module
106
Chapter 9: Queues
Queues
HE QUEUE
Travel agents use SSR and OSI formats to communicate with airlines and to inform
them about various information and requests of passengers
...
So you would be informed about the latest changes in your PNRs
and must do the proper action on them
...
A specific
queue is assigned to each single action required in the PNR
...
Since there are different elements with status codes in a PNR such as air, hotel, car,
SSR, etc
...
Also each category is capable of being divided in to date ranges according to the date
the action is required
...
Amadeus Iran Training Module
Chapter 9: Queues
107
The queue system sorts PNRs and messages into three areas:
1
...
2
...
( Shown with “C”)
3
...
(Shown with “D”)
The Amadeus queue bank is divided into two types of queues:
1
...
Dual Queues
Divided into categories and date ranges
Note:
We must know in which queue, in which category and which date range a
PNR is placed in order to read it
...
Amadeus Iran Training Module
108
Chapter 9: Queues
The following queue bank is automatically activated for travel agencies:
Queue Number
Name
Type
0
General
Special
1
Confirmation
Dual
2
Waitlist Clearance
Dual
3
Options
Special
4
Responsibility Change
Special
7
Schedule Change
Dual
8
Ticketing/Time Limit
Dual
12
Expired TKTL
Special
25
Multi list
Special
96
Message - Past Date Record
Special
97
Message
Dual
Delay Date/Time
N/A
DLY/DAT - DLY/TIM
Amadeus Iran Training Module
Chapter 9: Queues
109
The following table is an example of how the categories are shown for the queue
number one:
Queue Number
Category Number
Explanation
1
0
Confirmation - (Default category)
1
Confirmation – Air
2
Confirmation – Hotel
3
Confirmation – Car
4
Confirmation – Tour
5
Confirmation – General
6
Confirmation - Special Services
Date Ranges
The categories of dual queues are divided into four date ranges
...
When your queue bank is activated, the date
ranges are determined by the system as follows:
Date Range
Dates Covered
Example
D1
Today plus two days
01SEP - 03SEP
D2
Three to five days, from current date
04SEP - 06SEP
D3
Six to eight days, from current date
07SEP - 09SEP
D4
Nine days and beyond, from current date
10SEP onwards
Amadeus Iran Training Module
110
Chapter 9: Queues
Queue Handling
HE QUEUE
You can make the following queue count entries:
QT
Display total workload
QS
Start a specific queue
In addition, Amadeus provides you with a queue count planner that details all the
PNRs for the ticketing, option, and delay queues
...
THR1A0980
...
ADDS
...
IW
...
0
...
DLY/TIM
...
Q94
...
0
...
0
...
...
0
...
0
Q96
...
1
...
1
...
MESSAGE
...
0
...
0
Q 0
...
0
...
0
...
CONFO
...
2
...
3
Q 2
...
8
...
0
...
OPTION
...
0
...
0
Q 4
...
0
...
0
...
RATES
...
0
...
0
Q 7
...
2
...
0
...
TKTG
...
0
...
0
Q12
...
1
...
0
...
PURGED
...
0
...
0
Q23
...
0
...
0
...
MLIST
...
0
...
0
Q26
...
0
...
0
...
PTA
...
0
...
0
Indicates there are 10 PNRs in Confirmation Queue (Q1)
Note:
Q/TTL section shows how many PNRs are in each queue
...
CONFO
...
AIR
...
D2
...
0
...
0
...
C 6
...
3
...
3
...
C 6
...
2
...
2
...
C 6
...
4
...
4
...
KL
...
C 0
...
2
...
2
...
C 0
...
1
...
1
...
OPTION
...
C 0
...
0
...
0
Q 8
...
...
C 1
...
6
...
6
...
XTL
...
C 0
...
0
...
0
Indicates there are 2 PNRs in category 0, date range 1 of Queue KL, (Q2)
Queue Start Entries
The queue start (QS) entries place you in queue mode and begin to handle a specific
queue
...
Entry
Explanation
QN
Queue next removes the current PNR or message from queue
and displays the next PNR or message
QD
Queue delay ignores the current PNR or message, places it at the
end of the queue, and displays the next PNR or message on
queue
QD1300
Queue delays a PNR to a specific time
QD23JUN
Queue delays a PNR to a specific date
QI
Ignores the current PNR or message, places it at the bottom of the
queue, and exits queue mode
QU
Redisplays a queue message
Note:
Use JD entry to find if you are in queue mode
...
LG TIME QCAT ACT
...
EN 24
01C01 PNR DISPLAY
NOT SIGNED
NOT SIGNED
NOT SIGNED
NOT SIGNED
NOT SIGNED
Indicates you are in queue mode
Queue 1, Category 1
Amadeus Iran Training Module
*
*
NAME
AMININAJAFIA
Name of the first passenger
in the active PNR
Chapter 9: Queues
113
Sending a Queue Message
The message queue is a special queue that allows you to send messages to your
office or to another office
...
Here is the procedure for sending a message:
1
...
2
...
3
...
4
...
5
...
Below is an example of the message format:
>QE/NCE1A0900/97
BONJOUR NICE
CAN YOU HELP ME WITH SOME BROCHURES FOR HOTELS
IN CANNES AND NICE THAT ARE REASONABLE
Title: Air Reservation
Description: knowing more about the airline industry and how they operate
Description: knowing more about the airline industry and how they operate