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MAR145, Student no
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Q12400122

List of content
List of figures……………………………………………………………2
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3
2
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3
3
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– Some of the private sector initiatives……………………………
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1
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6
4
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– HongKong International Terminals Ltd……………………………………
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3
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K) Ltd……………………………
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– Achievabillity of common port goals…………………
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– Refrences…………………………………………………………
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Scheme of organisational design…………………………………………………
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Nannan, the mascot of HITs holding company…………………………………
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The Six Sigma model………………………………………………………………9



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MAR145, Student no
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- Introduction
The importance of human labour is constantly being reduced, evidenced by the
disappearance of the elevator conductor in the 1970s, and in ports today with the
emergence of entirely automated stacking cranes
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Classical organisational theory such as Webers Ideal Bureaucracy,
Fayolism and Taylorism had a strong chain of command with little or no regard to the
workforce as a group of individuals
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As the
majority of labour moved away from the assembly line, professions became more
specialized and the labourer became a resource
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The
workplace similarly enjoyed a modernisation as not only as source of income, but also
a venue for legitimate realization of human needs, where the school of thought is that
a motivated workforce is an efficient one
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Going forward we will examine how some of the
enterprises inhabiting and governing the port of Hong Kong applies HR practices to
counteract the problems port operations are facing
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– The port of Hong Kong management scheme
Simular to many privatized ports, the port of Hong Kong is comprised of a number of
different private participants
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(MTL), HongKong
International Terminals Ltd
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K) Ltd
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(DPI) and Asia Container
Terminals Ltd
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These five companies operate in cooparation and competition
with one another within the approximently 2
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Employing more than 113
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3% of total emplyment in Hong Kong (Merk and Li, 2013) and servicing
a combined (Ocean and river vessels) amount of 189
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in the world
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Headed by the Director of Marine in the network-based design scheme
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Scheme of organisational design

Director of
Marine

Deputy Director
of Martine

Marine Adviser

Port Control
Division

Planning &
Services
Division

Deputy Director
(Special Duties)

Shipping
Division

Multi-lateral
Policy Division

Government
Fleet Division

Administration
Branch

Source: Mardep
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hk, 2014
Network-based design describes the compartmentalisation of competence within the
core operation
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Leaving room for flexibility and cooperation within and between
each branch
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Providing the HR policies to this division is
the Civil Service Bureau (CSB) of the Hong Kong Special Administrative Region
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3
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The bureau advises as well as assists several human resource departments in
developing plans and meeting goals by putting textbook principals into practice in an
effort to counteract the issues previously mentioned
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Their HRM initiatives involve (Civil Service Bureau, 2012):

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Organising courses and seminars for all managerial levels regarding HRM
related subjects
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Providing useful compendiums and manuals as an orientation tool related to
HRM – available for both managers and staff
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Considering that
perception is a relatively subjective aspect, adaptation is fundamental to the
proceedings
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•

Encouraging enhancement of a customer focused culture through training
courses, as well as proving financial assistance to departments to initiate own
such activities
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Incentivising development through financial assistance and award schemes is an
excellent campaign to improve any business aspect
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MAR145, Student no
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Such systems are applied to deliver feedback on employee performance including
goals and objectives related to a set of criteria
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Their main objective through implementing mentioned practices are to progress
management methods to a more openly, caring and flexible style
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– Some of the private sector initiatives
4
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– Modern Terminals Ltd
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(MTL) states that in accordance to corporate sustainability
there are certain corporate social responsibility (CSR) policies to be implemented as
guidance towards sustainable development in addition to an integrity strengthening
Whistle Blowing Policy
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Investing in people (Modern Terminals, 2015b) – MTL desires to retain a
talented, capable and professional workforce with a strong sense of belonging,
providing opportunities for personal and occupational development
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Retaining talent lies in the process of proving a sense of belonging as well as leaving
room to grow through psychological contracts
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MAR145, Student no
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This feature strengthens the
psychological contract as one of the employers main responsibilities are to
provide a pleasant and safe work environment
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Utilizing the Occupational Health and Safety (OHS) management
system
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•

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Applying a reward scheme for safety performance
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The fundamental
feature is assuring confidentiality as the process applies to all levels of
management and the general openness of the presented whistle blowing
channels
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4
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– Hong Kong International Terminals Ltd
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HIT underwent a cultural change in 2011 to rectify cooperation



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MAR145, Student no
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In issuing three core values and twelve behavioural guidelines HIT
put a strong focus on corporate culture
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There are a
number of mechanisms to promote culture that could contribute to change, two of
them being formal expression of ideology and introducing a new or changed symbol
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Figure 2
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The values
endorse a dynamic corporate nature with regards to costumers, openness to innovation
and a goal-oriented fellowship
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4
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- COSCO Information & Technology (H
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MAR145, Student no
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The company asserts a people-oriented
culture with long-term developments strategies involving innovation, management
improvements, structural improvements and the overall advancement of human
resources through the diversified management of employees and culture promotion
(Cosco, 2015a)
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An approach to process improvement with a systematic
methodology
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The Six Sigma model

DePine

Measure

Analyze

Improve

Control

Source: (Sixsigmatraining
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tl, 2015)

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Define: Who are the costumers and what are their requirements

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Measure: How is the process defined and how are defects measured

•

Analyze: What are the most important causes of defects

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Improve: How can the causes of the defects be eliminated

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Control: What actions are needed to sustain improvement

“Six Sigma” means that out of one million opportunities only 3
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The methodology is a defect
eliminating, data driven process that focuses on process control (I Six Sigma, 2015b)
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hierarchically downward to optimise the underlying processes, achieving efficient
results
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In any change management scenario personoriented actions such as creating a feeling of urgency and preparing people for change
are important
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It is also important to keep employees informed about the change process
and demonstrate adherence to the changes
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The BPI efforts in the pre-Define phase involve identifying costumer needs,
performance standards, improvement objectives and an establishment of BPI criteria
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COSCOs long-term performance target is to continuously improve every labour
quality aspect and a human-oriented scientific development to reach the goal of “zero
accidents, zero injury and zero pollution” (Cosco, 2015a)
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– Achievability of port goals
Assessing the various initiatives there is an obvious emphasis on creating an excellent
service through a high-quality workforce
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Fostering a corporate culture that reveres cooperation and safety is a highly effective
approach
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Both the health and safety initiatives and
personnel development programmes are perfect examples of managerial endeavours
that display a conscientious corporation that has a positive impact on employee
attitudes
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The



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MAR145, Student no
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From an HR
point of view are they fully achievable through considerate implementation
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– References
Cosco, 2015a
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[Cosco
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cosco
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html [Accessed 6
Nov
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Cosco, 2015b
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[Cosco
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cosco
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html [Accessed 6
Nov
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Civil Service Bureau, 2012
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[Csb
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hk] Available
at: http://www
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gov
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html [Accessed 4 Nov
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Hongkong International Terminals, 2015
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[Hit
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hk] Available at:
https://www
...
com
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html [Accessed 5 Nov
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Hutchison Port Holdings Trust, 2010
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[image] Available at: https://www
...
com
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html [Accessed 5 Nov
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I Six Sigma, 2015a
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[Isixsigma
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isixsigma
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2015]
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What Is Six Sigma?
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com] Available at:
http://www
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com/new-to-six-sigma/getting-started/what-six-sigma/
[Accessed 6 Nov
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MAR145, Student no
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Organisation, Functions and Services
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gov
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mardep
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hk/en/aboutus/dept
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2015]
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and Li, J
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The Competitiveness of Global Port-Cities: The case of
Hong Kong – China
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[ebook] OECD, p
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Available at:
http://www
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org/governance/regional-policy/Hong-Kong-Port-Cities-Report
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2015]
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Modern Terminals Limited
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com]
Available at:
http://www
...
com/group/index
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html
[Accessed 4 Nov
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Modern Terminals, 2015b
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[Modernterminals
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modernterminals
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php/Sustainability/detail/ID/38_39
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2015]
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Modern Terminals Limited
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com]
Available at:
http://www
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com/group/index
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ht
ml [Accessed 4 Nov
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Modern Terminals, 2015d
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[Modernterminals
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modernterminals
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php/Sustainability/detail/ID/50
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2015]
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Hong Kong Port Development Council - Home
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gov
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pdc
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hk/eng/home/index
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2015]
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Sales Training America, 2015
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[Salestrainingamerica
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salestrainingamerica
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htm [Accessed 4 Nov
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Six Sigma Training, 2015
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[Sixsigmatraining
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tl] Available at: http://sixsigmatraining
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tl/Six-SigmaTraining
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2015]
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1st ed
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harvard
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topic608877
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pdf
[Accessed 4 Nov
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