Notesale: Turn your study into money

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Name of the Teacher
Shaun Edmond

Date
18/08/2020

Level of the class
Advanced

Length of lesson
60 Minutes

Lesson Type: Business English
Speaking: Option 1 – Telephone Language
Lesson Topic: Telephone Language
Leaving a voicemail and taking a message
...

speaking activity where different scenarios can take place
depending on how a fellow student will respond
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Anticipated difficulties:
1
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2
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3
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Suggested solutions:
1
...
It also
allows the students to become more comfortable with each other and
with the teacher
...
Explain to the students that these lessons are intended for their
development and growth and should be viewed positively
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3
...
Handing
out the infographic and flashcard sheets, will help the student to
identify the phrases and use them correctly as the lesson matures
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Phrase 1: Hang up
Meaning: to finish/end a call
Form: Verb
hang up (third-person simple present hangs up, present participle hanging up, simple past and past participle hung up)
Example: To terminate a telephone call
...

Pronunciation: hæŋ/ (hang) /ʌp/ (up)
CCQ
1
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What similar phrase can be used that has not been mentioned already? (ring off or finish off the telephone call)
How can I use hang-up as a slang term? Provide an adequate example
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)
Example sentence – Shaun hung up the telephone after he found out that it was an incorrect telephone number
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Although several meanings, I choose to only teach the relevant meaning
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(transitive, idiomatic) To telephone; to call someone on the telephone
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How can this phrase be mixed up with a slang phrase of similar spelling? (Ring up – slang – to give someone a wedding ring
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) goes in the middle of the verb
E
...
Put you through
E
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Put her through
Pronunciation: /pʊt/ (put) /θruː/(through)

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CCQ
1
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What other meanings for this phrase can you think of? (If someone puts you through an unpleasant experience, they make you experience it
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Phrase 4: Call back
Meaning – to return a phone call
Form - Noun (plural call backs or calls back)
1
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What other meaning can this phrase have? (an invitation to return for a second audition or interview
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Example sentence – After the meeting, please give the regional offices a call back and see if anyone answers?

Phrase 5: Hold on
Meaning – to wait / hold on a minute
Form – Phrasal verb of hold
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Pronunciation - /həʊld/ (hold) /ɒn/ (on)
CCQ
1
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What are some slang phrases you can use for thank you?
2
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3
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Phrase 8: Get through to
Meaning: the person you want to talk to
Form: phrasal verb of get
Pronunciation: /θruː/ (through)
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CCQ
1
...
What other meaning can this phrase have? (If someone puts you through an unpleasant experience, they make you experience it)
3
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Phrase 9: Please
Meaning: cause to feel happy/ satisfied OR used as a way to be polite in a telephone conversation
Form: Verb
please (third-person singular simple present pleases, present participle pleasing, simple past and past participle pleased) 1
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quotations Her presentation pleased the executives
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Our new range of organic foods is sure to please
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What is the past tense of please? (pleased)
2
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3
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Can I please ask you to call me in the morning)?
Phrase 10: Take a message
Meaning: An offer to transcribe someone's message to someone else who is currently unavailable
Form: Verb
Pronunciation: /teɪk/ (take) /ə,eɪ/ (a) /ˈmɛsɪdʒ/ (message)
CCQ
1
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When is it appropriate to take a message?

Stage
Name

Stage Aim

Warmer

Presentation

Time

Interaction
Pattern

Teacher’s procedure

Students will…

To allow the students 5 minutes
to transition into
English
and
to
prepare them for the
lesson topic
...
T will whisper a sentence
to the learner on his/her left-hand
side
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Whisper the sentence to the person
sitting on their left-hand side
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The learner then says out
loud what he heard and confirms if it is
correct
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T will teach Form by
showing how it can be
used in messages and

T-S

Firstly, T will display Infographics to the
class which will display the common
phrases associated with leaving a voice
mail or with taking a message
...
This will
serve as a lead-in for the lesson

Students will follow along with the teacher
as T presents the target language
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S-S

S-T

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voicemails and T will
teach
the
pronunciation
by
saying the phrase,
looking at the phonetic
script of the words /
phrases and through
drilling and eliciting the
phrases
...
This will
be achieved through an
exercise designed to
test the students on
the
newly
learnt
phrases
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T-S
Secondly, T will Hand out flash cards in the
form of a worksheet representing each
word/phrase where meaning, form and
pronunciation is listed (flashcards found in
the material section - as in language
analysis) Worksheet is designed as
flashcards
...


Students listen to teacher
...
Students will ask
questions related to the words/phrases
where there may be any confusion
...

the presentation stage once the students
have a better understanding of the
meaning, form, and pronunciation of the
target phrases
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Split Listen to the teacher’s instructions
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Explain the activity Students will perform the activities
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S-S
Activity 2: Split the students into pairs
...
One
student will mimic a scripted
telephone call while the other student
records the important information and

Practice listening to the script,
identifying the important information,
writing it down
...

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writes down the information thus
taking a message for a colleague
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Allow the students to 5 minutes
reflect
on
the
progress they have
made throughout the
lesson and leave on a
positive note
...

Students will now be given an activity
where they will use the language in
context and focus on speaking, where
the teacher will have no involvement
...
Each student
will have a turn to say a phrase that
would follow on from the one before in
a business telephone conversation
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Split the class into two groups and into
two rows
...
T will speak a definition to the
two respective students at the back of
the row
...
This trend continues until the
student at the front of each row will
have to match the definition with the
correct flashcard
...

Students will then arrange their chairs
in a circle to perform the activity
...
Students are encouraged
to think outside the box and try not to
use a phrase twice if possible
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This is a great way to
close off the lesson in a fun manner
with the target language
...
The student at the front then
goes to the back of the row so that
every student has a chance or until 5
minutes has expired
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Lesson Rationale (700-1000 words):
1
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I believe this approach aids the student in confidence as well as in a practical sense
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I aim to make the lesson studentbased
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How will each component aid the lesson?
Warmer: During the Warmer stage, I aim to get the students excited, focused and comfortable in the environment before the lesson begins
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I will initiate and facilitate the game – Broken Telephone
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Presentation Stage: the teacher will start off the lesson with talking points, to get the students thinking and speaking in English
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This will also let the teacher see who are the stronger speaking students in the class, and also know
how to pair up students (strong student with weaker student to provide assistance
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The teacher will work through this material, and in return students will be allowed to ask
questions
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The teacher will go through meaning, form and correct
pronunciation
...
This will aid the lesson as I believe after the stage, students will have a better understanding
...
) I feel that this activity will aid the lesson as it gives the students a taste at what a typical telephone conversation will be like and allow them
to practice in a controlled environment
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This type of activity will aid the lesson as it does require a degree of understanding
from the students to complete it the way it is meant to be
...
If a
few students do struggle, I will be there to assist them where possible
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The teacher will have no involvement
at all
...
The conversation is not dictated
to right or wrong, and can go in any direction depending on what the previous student says
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Telephone conversations are not something that can be practiced or predicted and there is no wrong or right
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Cooler: the teacher will initiate a fun game to end off the lesson in an inclusive manner
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3
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Secondly, I will assess the nature of the activity, how many people it relates to and what solution to use
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If one student is unsure, I will
address it with the learner individually while the others carry on
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I will possibly make a decision to remove the Cooler stage
from the lesson if time is under stress
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From preparing alternative activities, to
finding different ways to explain a concept etc
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If the
students feel uncomfortable or shy role-playing a business conversation, its maybe best to introduce a more informal activity where students can make small
talk with each other
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This will aid the lesson if one of the above activities does not work out
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learn-english-today
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html

https://dictionary
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org/dictionary/english/
https://elearningindustry
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sbs
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au/japanese-culture/japanese-culture-core-concepts
https://www
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com/doc/78134849/Telephone-Conversation-Role-Play
https://www
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co
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org/21530-3-fun-telephone-role-plays
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Although several meanings, I choose to only teach the relevant meaning
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a telephone call made to return one that someone has received
Pronunciation - /kɔːl/ (call) /bæk/ (back)

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Phrase 5: Hold on
Meaning – to wait / hold on a minute
Form – Phrasal verb of hold
...

Pronunciation - /həʊld/ (hold) /ɒn/ (on)
Phrase 6: Could / Can / May / Would
Meaning (see example)
Examples:
Could I speak to Jason please?
Can I take a message?
Would next Wednesday be okay?
May I be so blunt as to ask if it will be okay if I get back to you tomorrow?
Form: Auxiliary verbs
Pronunciation: /kʊd/ (could) /kæn/ (can) /meɪ/ (may) /wʊd/ (would)

Phrase 7: Thank you
Meaning: polite expression used when acknowledging a gift, service, compliment or accepting something OR used as a polite expression in a telephone conversation
Pronunciation: /θæŋk/ (thank) /juː/ (you)
Phrase 8: Get through to
Meaning: the person you want to talk to
Form: phrasal verb of get
Pronunciation: /θruː/ (through)
Phrase 9: Please
Meaning: cause to feel happy/ satisfied OR used as a way to be polite in a telephone conversation
Form: Verb
Pronunciation - /pliːz/ (please)
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Phrase 10: Take a message
Meaning: An offer to transcribe someone's message to someone else who is currently unavailable
Form: Verb
Pronunciation: /teɪk/ (take) /ə,eɪ/ (a) /ˈmɛsɪdʒ/ (message)

Activity 1: telephone roleplay
Students will pair up and roleplay a typical telephone conversation
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Please tell her to phone Alice Robertson from Bryan and Thompson Incorporated on 555 – 555 – 1234 S1 – Repeat the name and number to make sure you
have the correct details
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S1 – I will give her the message asap
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Goodbye
S1 – Goodbye

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Activity 2: Telephone roleplay – taking a message
Put students in pairs and ask them to sit back to back
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Switch roles afterwards then compare the notes recorded
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Please tell Joseph that I have the sales figures for him
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As a result of this decrease,
you can now expect annual decreases of 12% if the trend continues in this fashion
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Have a great day, Goodbye
S1 Thank you, goodbye
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