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JACK SPOONER

Assignment one
Communication and employability skills for IT
Given Scenario:
You are working in careers advice for IT personnel and you have undertaken work shadowing and observed the variety of attitudes and
attributes necessary to be successful in a work situation
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P1
1
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You do not need to describe the attribute, but state what it is and
explain why it is valued
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Using your verbal skills are important
because it can be the fastest way to communicate between colleagues and your manager
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Having good communication skills is vital when you need to talk to clients as you don’t
want to give them the wrong information
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Having this skill is prioritised amongst most other skills as you’ll need to conduct presentations and speech’s which will help in the
development of the clients and businesses you are working with
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You’ll lose business fast because if you can’t communicate then how are you going to talk to your
clients
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It may get lost or not seen for a few days
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It’s also valued because if you’ve to lead a group or team then you’re going to have to be loud so that everyone can hear you in
order for your team to succeed
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2nd General Attribute: Organisational Skills
Being organised is an additional trait because working in an office
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Being organised is being reliable as you’re going to know
where all the information is stored as everything will have its own place
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Having organisational skills is effective when being able to prioritise work by in an address book or diary
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If you aren’t organised and then you find it harder to do your job
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Attitudes
1ST Attitude: Independence
The ability to be independent and take matters into your own hands without having to ask and be dependent on your manager or colleagues is
an attitude/skill that employers like to see and that you can work on your own and that you don’t need the help of others
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This will prove you worthy of the job they
offer as they won’t need show you how to do everything
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This will show to your employers that you’ve common sense
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Although employers like to know that they’ve employed
someone who will motivate and inspire themselves no matter how they’re feeling in order to do their job in an efficient and effective manner
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Specific Attributes
1st Specific Attribute: Good knowledge of health and safety
A good knowledge of health safety is essential in any environment because there is bound to be at least a few risks and hazards that will occur
in the work place and you need to know how to deal with an incident if something goes wrong as you won’t be able to rely on others if
something happens
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As employers are responsible for any employee if they’re injured while at work
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You can
minimise the risk further by reporting a possible hazard before nay gets hurt
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If you aren’t able to follow the rules of health and safety then you could be putting other people’s life’s at risk which would be irresponsible
and the employer will become responsible for any incident that would’ve occurred which would’ve been your fault
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This also allows you to work efficiently and with little help as you’ll be able to sort out a problem with having to ask your employer to find
someone to fix it
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Explain the principles or effective communication
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General Communication skills:
Having cultural differences in a workplace can alter the way in which you have to communicate with your employees as different nationalities
can affect how someone understands you
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For example I work in a gym which employees all different
nationalities
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Sometimes it hard to communicate with the cleaners (Czech) as there
English is limited and so you can’t understand what they’re saying for its hard to have a conversation with them
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Having to engage with your audience is vital when delivering speeches and presentations because you’ve to keep your audience occupied and
keep them interested otherwise it’s going to feel like it is dragging and the employees won’t want to sit there
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Also keeping it short and straight to the point
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Someone who shows an interest in their job and
someone who is smiley and enjoys working there
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Expressing
that you’re happy makes the workplace more enjoyable for others and you’re more likely to get a positive reaction from others
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Being actively engaged with your employer and other people in the workplace creates a positive atmosphere
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Communicate in Writing:
It is hard to express emotion through written communication as what you’re trying to say might not be betrayed as that
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Although some people might not
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receive the emoji as some devices don’t show them
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Also to send emoji’s to an
employer is not very formal so you’d have to get to know your boss and co-workers before sending them
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For example
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P3 Discuss potential barriers to effective communication
General – Cultural Differences
Communication barriers can occur in the ICT workplace as there’s lots of different distractions such as people talking, moving around, constant
clicking as there’s going to be a lot of people on single computers
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When
delivering group chats, some people may misunderstand certain statements if the person delivering the speech has an accent or because they
might not understand English very well
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You should always sound like
that you are interested in what you are saying otherwise it’ll be hard for people to understand you if you speak really low and sound really
bored
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Written Communication – Grammar
When you write in anything you should always have the correct grammar mainly because it makes it easier to understand
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Whereas if you
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write ‘you’ that is easier to understand and won’t cause as much confusion
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Furthermore, if you had capitalisation it’ll be easier to read where it starts off so that people can skim read it quickly
and can pick key points out via the sentences
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If you have good body language that
can help reduce impact of effective communication mainly because then they know you are listening and actually engaging to what they are
saying
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Something else that can decrease the mechanism is speaking clearly and loudly so that they can hear you properly and they can hear you
pronounce the words properly
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So speaking clearly is a must have when communicating with someone especially if you are communicating to a large audience or a
large group of people
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Also, if you set guidelines during the meeting, say speaking one at a time it’ll be easier again because then everyone can get what they want to
say across without having someone else interrupt them during mid-conversation
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This also shows some of the skills and abilities
an employer will look for
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Bibliography:
Notes and info - http://a38442
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org/2011/10/19/task-2b-p1-understand-the-personal-attributesattitudes-valued-by-employers/
Note book - http://vle
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ac
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php/135332/mod_resource/content/1/Unit1_Student_Book
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& title

Target learning aims

Issue date

Submission date

First submission /
resubmission?*

Resubmission date**

Resubmission
authorisation
by Lead Internal Verifier*

Date

* All resubmissions must be authorised by the Lead Internal Verifier
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
The tutor considers that the learner will be able to provide improved evidence without further guidance
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**Any resubmission evidence must be submitted within 10 working days of receipt of results of assessment
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The learner has clearly referenced any
sources used in the work
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Assessor signature

Date

Learner comments

Learner signature

Date
Jack Spooner

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29/09/2014



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