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Organizational Culture and Organizational Structure
BMGT 364 6390

Table of Contents
Introduction
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3
ZenDesk’s Organizational Structure
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5
References
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, 2019)
...
, 2020)
...
A company's culture
may be defined not just by its employees, but also by its various stakeholders
...
Cohesion
and also collaboration may also be fostered by organizational culture
...
Organizational structure, on the contrary, is defined as
the structured hierarchies inside a company that defines each and every single position, function,
reporting line and department (Soderstrom & Weber, 2020)
...

An organizational structure needs to be designed to meet the objectives of the company
...
This study,
employing ZenDesk as an illustration, discusses organisational culture and structure against the
respective backdrop
...
These can contribute to stronger consequences, such as increased
employee dedication and devotion
...
Diversity, responsibility to society, employee-centeredness,
respect, and trust, including employee empowerment may all be characteristics of the company's
organisational culture
...
For instance, the organization values diversity, with the movie
underlining the company's commitment to hiring people from various (interesting) backgrounds
...
The organisation places a premium on
employee well-being and strives to strike a balance between job and leisure
...
ZenDesk also appears to push its

employees to be socially conscious, with hints of volunteer activity throughout the film
...
Employees tolerate one
another rather than condemn one another for unique behaviour
...
As a
consequence, ZenDesk staff are undeniably pleased, delighted with their occupations, and strongly
encouraged to succeed
...

ZenDesk’s Organizational Structure
Organizational structures in conventional companies are often hierarchical
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A hierarchical structure functions well in almost large
businesses
...
ZenDesk's
organizational culture can be described as decentralized and flat depending on everything that can
be observed in the video
...
This is evident in the film,
as the firm CEO mingles with workers on a daily basis and involves them fully in the workplace
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It also appears \sthat the organisation has a
team-based structure that focuses premium on cooperation
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ZenDesk, in particular, has
an organisational culture that values employee autonomy
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When this is paired with a decentralised organisational structure, employees
are given the authority to make decisions and address issues as long as they accept responsibility
for the outcomes
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Employees do not have to wait
for higher-ups to make choices because they can make them themselves
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Specifically, the firm's organizational culture can be determined through diversity, social
responsibility, employee-centeredness, trust and respect, and employee autonomy, all of which,
when coupled, may help the business gain a competitive edge
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The major purpose of this assignment is that ZenDesk's organizational culture and
structure are excellent illustrations of how to gain a competitive edge
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J
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M
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, & da Costa, D
...
L
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(2020)
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Revista de Administração FACES Journal,
08-26
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, Hussain, H
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, Kot, S
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, & Jermsittiparsert, K
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Role of social
and technological challenges in achieving a sustainable competitive advantage and
sustainable business performance
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https://www
...
com/watch?v=l0uaSU6IVN4&feature=youtu
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, & Dey, N
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Knowledge Management System
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Springer, Singapore
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63-84
Soderstrom, S
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, & Weber, K
...
Organizational structure from interaction: Evidence from
corporate sustainability efforts
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Zendesk
...
This is Zendesk

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