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Exam Paper for Operations Management in BBA
(With Answers)
PAPER # 1
**Operations Management Exam Paper**
**Course**: BBA in Operations Management
**Duration**: 2 hours
**Instructions**:
- Answer all questions
...

- Allocate your time wisely to ensure you can answer all questions
...

- Write your answers in the space provided or on a separate sheet if
necessary
...

**Section A: Multiple Choice Questions (20 marks)**
Choose the correct option for each question and mark it on the answer
sheet
...
Which of the following is NOT a key component of operations
management?
a) Marketing

2

b) Finance
c) Production
d) Human Resources
**Answer**: a) Marketing
2
...
What is the primary goal of Total Quality Management (TQM)?
a) Reducing production costs
b) Maximizing sales revenue
c) Meeting or exceeding customer expectations
d) Minimizing employee turnover
**Answer**: c) Meeting or exceeding customer expectations
4
...
The process of determining the capacity needed to meet future
demand is known as:
a) Forecasting
b) Scheduling
c) Capacity planning
d) Inventory management
**Answer**: c) Capacity planning
**Section B: Short Answer Questions (40 marks)**
6
...

**Answer**: The Product Life Cycle (PLC) is a model that describes
the stages a product goes through from introduction to decline
...
During the
introduction phase, production may be limited, and the focus is on
quality
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In the maturity phase, cost control and
process optimization are essential
...

7
...


4

**Answer**: Outsourcing involves contracting out certain business
functions to external suppliers
...

Disadvantages include loss of control, potential quality issues, and
dependency on suppliers
...
Explain the key principles of Lean Manufacturing and how they can
be applied to improve operations in a manufacturing company
...
Key
principles include:
- **Elimination of waste:** Identifying and eliminating activities that
do not add value to the product
...

- **Pull production:** Producing based on customer demand to
minimize overproduction
...

These principles can be applied to improve operations by reducing
costs, improving quality, and increasing efficiency
...
Discuss the role of technology in modern operations management
...


5

**Answer**: Technology plays a crucial role in modern operations
management
...

- **Enterprise Resource Planning (ERP) systems:** Streamline
information flow across departments
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- **Supply chain management software:** Enhances visibility and
coordination in the supply chain
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**Section D: Case Study (20 marks)**
10
...

*Case Study: XYZ Electronics*
XYZ Electronics is a consumer electronics manufacturer
...
The
management is considering implementing a Just-in-Time (JIT)
production system
...

- Establish strong relationships with key suppliers to ensure a steady
flow of materials
...

- Invest in employee training to promote a culture of continuous
improvement
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**Section A: Multiple Choice Questions (2 marks each)**
1
...
Just-In-Time (JIT) is a philosophy primarily associated with:
a) Total Quality Management (TQM)
b) Lean Manufacturing

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c) Six Sigma
d) Theory of Constraints (TOC)
**Answer: b) Lean Manufacturing**
3
...
The PDCA (Plan-Do-Check-Act) cycle is a fundamental concept in:
a) Inventory Management
b) Total Quality Management (TQM)
c) Supply Chain Management
d) Facility Layout
**Answer: b) Total Quality Management (TQM)**
5
...
Explain the concept of 'Total Quality Management' (TQM) and
discuss its importance in operations management
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It emphasizes the importance
of achieving quality in all aspects of an organization's operations
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- Continuous Improvement: Organizations should constantly strive to
improve processes, products, and services
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- Process Orientation: Quality improvement should be processoriented, focusing on identifying and eliminating defects
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TQM is important in operations management as it helps
organizations enhance product and service quality, reduce waste,
lower costs, increase customer satisfaction, and maintain a
competitive edge in the market
...
Discuss the advantages and disadvantages of outsourcing in the
context of operations management
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- Focus on Core Competencies: Outsourcing non-core functions
allows an organization to focus on its core competencies and strategic
activities
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- Scalability: Outsourcing provides flexibility to scale operations up
or d

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