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- Line: A process that produces standardized products or services at a
high rate
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3
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Answer: The benefits of JIT systems are:
- Reduced inventory costs and space requirements
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- Faster response to customer demand and market changes
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The challenges of JIT systems are:
- High initial investment and training costs
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- Higher risk of disruption due to external factors or internal errors
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4
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Answer: Push strategies are based on forecasting demand and
producing goods in advance of customer orders
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They tend to result in higher inventory levels
and lower responsiveness
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They are suitable for dynamic and
uncertain markets, where demand is variable and lead times are short
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5
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Answer: Sustainability is the ability to meet the needs of the present
without compromising the ability of future generations to meet their
own needs
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Sustainability is relevant to operations management because it can
help:
- Reduce costs and waste by improving resource efficiency and
minimizing environmental impact
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- Improve employee engagement and retention by creating a positive
work environment and culture
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PAPER # 3
Part A: Multiple Choice Questions (20 marks)
1
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Production planning and control

o

B
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Quality control

o

D
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Which of the following is a type of process layout?
o

A
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Job shop

o

C
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Project layout

3
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Time series analysis

o

B
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Delphi method

o

D
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Which of the following is a type of inventory control system?
o

A
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Economic order quantity

o

C
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All of the above

5
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B
2
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D
4
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p-chart

o

B
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x-bar chart

o

D
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D
Part B: Short Answer Questions (20 marks)
1
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2
...

3
...

4
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5
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Operations management is the process of designing, planning, and controlling
the activities involved in producing and delivering products and services
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The four main types of process layouts are:
o

Assembly line layout

o

Job shop layout

o

Batch processing layout

o

Project layout

3
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Demand planning is the process of determining how to meet that demand
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The three main types of inventory costs are:
o

Ordering costs

o

Carrying costs

o

Stockout costs

5
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Quality assurance is the process of developing and implementing
quality control systems
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Discuss the different factors that can affect the design of a production system
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Explain the different types of forecasting methods and their advantages and
disadvantages
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Describe the different types of inventory control systems and their applications
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Discuss the different quality control tools and techniques and how they can be
used to improve quality
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Explain the different approaches to operations strategy and how they can be
used to achieve competitive advantage
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The different factors that can affect the design of a production system include:
o

Product design

o

Volume and variety of products

o

Technology available

o

Customer requirements

o

Cost constraints

2
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The different types of inventory control systems and their applications are as
follows:

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| Inventory control system | Applications | |---|---|---| | Just-in-time | For high-volume, lowvariety products with a short shelf life | | Economic order quantity (EOQ) | For lowvolume, high-variety products with a long shelf life | | Material requirements planning
(MRP) | For complex products with multiple components |
4
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The different approaches to operations strategy and how they can be used to
achieve competitive advantage are as follows:
Operations strategy
approach

Description

Cost leadership

Reducing costs to offer the
lowest prices to customers

Differentiation

Creating unique products

How it can be used to achieve
competitive advantage

PAPER # 4
Sample Exam Paper for Operations Management in BBA (With Answers)
Part A: Multiple Choice Questions (MCQs)
1
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Which of the following is NOT a type of production process?

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(a) Batch production (b) Assembly line production (c) Project production (d) Continuous
production
Answer: (c)
3
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Which of the following is NOT a tool used in forecasting?
(a) Moving average (b) Exponential smoothing (c) Linear regression (d) Gantt chart
Answer: (d)
5
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Define operations management
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It is concerned
with the efficient and effective use of resources to achieve operational goals
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What are the three main types of production processes?
The three main types of production processes are:

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

Batch production:

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