Notesale: Turn your study into money

Document Preview

Extracts from the notes are below, to see the PDF you'll receive please use the links above

---

Exam Paper for Operations Management in BBA
(With Answers)
PAPER # 1
**Operations Management Exam Paper**
**Course**: BBA in Operations Management
**Duration**: 2 hours
**Instructions**:
- Answer all questions
...

- Allocate your time wisely to ensure you can answer all questions
...

- Write your answers in the space provided or on a separate sheet if
necessary
...

**Section A: Multiple Choice Questions (20 marks)**
Choose the correct option for each question and mark it on the answer
sheet
...
Which of the following is NOT a key component of operations
management?
a) Marketing

2

b) Finance
c) Production
d) Human Resources
**Answer**: a) Marketing
2
...
What is the primary goal of Total Quality Management (TQM)?
a) Reducing production costs
b) Maximizing sales revenue
c) Meeting or exceeding customer expectations
d) Minimizing employee turnover
**Answer**: c) Meeting or exceeding customer expectations
4
...
The process of determining the capacity needed to meet future
demand is known as:
a) Forecasting
b) Scheduling
c) Capacity planning
d) Inventory management
**Answer**: c) Capacity planning
**Section B: Short Answer Questions (40 marks)**
6
...

**Answer**: The Product Life Cycle (PLC) is a model that describes
the stages a product goes through from introduction to decline
...
During the
introduction phase, production may be limited, and the focus is on
quality
...
In the maturity phase, cost control and
process optimization are essential
...

7
...


4

**Answer**: Outsourcing involves contracting out certain business
functions to external suppliers
...

Disadvantages include loss of control, potential quality issues, and
dependency on suppliers
...
Explain the key principles of Lean Manufacturing and how they can
be applied to improve operations in a manufacturing company
...
Key
principles include:
- **Elimination of waste:** Identifying and eliminating activities that
do not add value to the product
...

- **Pull production:** Producing based on customer demand to
minimize overproduction
...

These principles can be applied to improve operations by reducing
costs, improving quality, and increasing efficiency
...
Discuss the role of technology in modern operations management
...


5

**Answer**: Technology plays a crucial role in modern operations
management
...

- **Enterprise Resource Planning (ERP) systems:** Streamline
information flow across departments
...

- **Supply chain management software:** Enhances visibility and
coo

---