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Exam Paper for Managerial Psychology in BBA (With
Answers)
PAPER # 1

Course: Managerial Psychology
Program: Bachelor of Business Administration (BBA)
Duration: 2 hours
Instructions: Answer all questions
...
Each question is
worth 20 points
...
" How can emotional
intelligence be beneficial for managers in the workplace? (10 points)

b) Discuss the key differences between Maslow's Hierarchy of Needs and Herzberg's
Two-Factor Theory
...
(10 points)

Question 2: Motivation and Leadership (20 points)

a) What is the Expectancy Theory of motivation? Explain the key components of this
theory and how it can be applied to motivate employees in a business setting
...

Compare and contrast these two leadership styles, highlighting their respective
strengths and weaknesses
...
How can managers use reinforcement theory to encourage desirable
workplace behaviors and discourage undesirable ones? Provide examples
...
How can
an understanding of these stages help managers in building and leading effective
teams? (10 points)

Question 4: Decision-Making and Problem Solving (20 points)

a) What is bounded rationality, and how does it relate to decision-making in
organizations? Discuss the concept of satisficing and provide examples of when
satisficing might be an appropriate approach for managers
...
Using a practical
scenario, outline how a manager could apply this model to make a complex decision
within an organization
...
Discuss how managers can effectively manage and reduce stress among
their employees
...
Provide examples of when each of these methods would be
most appropriate in addressing conflicts among employees or teams
...
To provide you with complete answers, I would need
to write lengthy responses for each question
...


3

PAPER # 2
Multiple Choice Questions
1
...
Motivation

o

B
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Personality

o

D
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All of the above are core concepts in managerial psychology
...
Which of the following motivation theories is based on the idea that people are
motivated by a hierarchy of needs?
o

A
...
Herzberg's two-factor theory

o

C
...
All of the above

o

E
...
Which of the following perception biases can lead to inaccurate judgments of
others?
o

A
...
Horn effect

o

C
...
All of the above

o

E
...
Which of the following personality traits is associated with successful leadership?

4

o

A
...
Conscientiousness

o

C
...
All of the above

o

E
...
Which of the following leadership styles is most effective in situations where
creativity and innovation are needed?
o

A
...
Participative leadership

o

C
...
All of the above

o

E
...
Explain the difference between intrinsic and extrinsic motivation
...
Extrinsic motivation is the desire to do something because it leads to
an external reward or punishment
...
Describe the four main components of the halo effect
...
* Similarity:
We tend to like people who are similar to us in terms of appearance, interests, and
values
...
For example, if we
are interviewing two candidates for a job, we are more likely to rate the second
candidate higher if the first candidate was particularly weak
...

8
...

Answer: The four main leadership styles are: * Directive leadership: Directive leaders
give clear instructions and tell their followers exactly what to do
...
*

5

Laissez-faire leadership: Laissez-faire leaders give their followers a great deal of
autonomy and freedom
...

9
...

Answer: Some of the challenges of managing a diverse workforce include: *
Communication challenges: People from different cultures may have different
communication styles and expectations
...
* Discrimination and prejudice:
Employees may experience discrimination or prejudice based on their race, ethnicity,
gender, sexual orientation, or other characteristics
...

10
...

Answer: Work-life balance is important for employees because it allows them to reduce
stress, improve their health and well-being, and be more productive at work
...

Essay Question
11
...
"
Answer: Leadership is the ability to influence others to achieve a common goal
...

Effective leaders are able to build trust and rapport with their followers, motivate them to
achieve their goals, and provide them with the resources and support they need
...

Leadership is important for organizations because it helps them to achieve their goals
...
Which of the following is NOT a characteristic of a Type A personality?
a) Competitiveness
b) Patience
c) Time urgency
d) Aggressiveness

2
...
In the context of Maslow's Hierarchy of Needs, which need is at the highest level of
the hierarchy?
a) Physiological needs
b) Safety needs
c) Belongingness and love needs
d) Self-actualization needs

4
...


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c) Better Customer Understanding: A diverse workforce can better understand and
relate to a diverse customer base, leading to improved customer service and
satisfaction
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**Section C: Essay Question (50 points)**

9
...
Explain
the various leadership styles and their potential impact on organizational effectiveness
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(50 points)

**Answer:** (Sample essay response)

Leadership is a critical component of managerial psychology, as it directly influences
how organizations operate and achieve their goals
...


**Autocratic Leadership:** Autocratic leaders make decisions unilaterally, without
seeking input from their team
...
For instance, in a crisis,
an autocratic leader may make quick decisions to address the issue but may stifle
employee innovation
...
They create a shared vision, encourage
creativity, and foster a sense of belonging
...


**Laissez-faire Leadership:** Laissez-faire leaders give their team members a high
degree of autonomy and decision-making authority
...


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**Bureaucratic Leadership:** Bureaucratic leaders adhere strictly to established rules
and procedures
...
An example would be a leader who insists on following rigid
procedures for project management, even when flexibility is needed
...
This style fosters a positive work culture and can
lead to increased employee satisfaction and loyalty
...


In conclusion, the choice of leadership style in an organization can significantly impact
its effectiveness
...
An effective manager should be capable
of employing different styles as appropriate, fostering an environment where both
leaders and employees can thrive
...
Managerial Psychology
2
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Business Administration
4
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Managerial Psychology Exam
6
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Exam Questions
8
...
Business Psychology
10
...
Business School
12
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BBA Exam Prep
14
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BBA Model Paper
16
...
BBA Sample Questions
18
...
Business and Psychology
20
...
Managerial Psychology Concepts
22
...
BBA Semester Exam
24
...
BBA Answer Key
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Maslow's hierarchy of needs
Herzberg's two-factor theory
McGregor's Theory X and Theory Y
transactional leadership
transformational leadership
participative leadership
authoritarian leadership
laissez-faire leadership
team roles
team dynamics
team communication
team conflict
team performance
organizational culture
change management
stra

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